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North Wales Live
21-05-2025
- Business
- North Wales Live
Brits' most common 'unfair' money moments - from gig tickets to pricey 'on sale' items
A survey of 2,000 adults has disclosed the most prevalent monetary grievances they experience in daily life, with 36 per cent feeling aggrieved by concealed admin charges for gig tickets. Moreover, 32 per cent are aggravated by supposed 'sale' items that maintain their original pricing despite being relabelled as reduced, and 30 per cent resent sharing the bill equally after only ordering a salad and abstaining from alcohol, much to their annoyance. Equally frustrating for some is when train ticket prices soar without justification, found by 30 per cent who voiced vexation over unexplained fare hikes. A further 25 per cent feel slighted when charged for early hotel check-in when their room is obviously ready, and 24 per cent feel cheated by paying for priority boarding which results in the same lengthy queue. Additionally, 21 per cent sense injustice when stores decline cash payments even though they have the right change on hand. Confounding jargon during significant acquisitions like home or car purchases also leaves 19 per cent of the population feeling unfairly treated. The study, facilitated by Skipton Building Society, which prides itself on the principle of fairness, delved into the financial irritants British people find unjust. Alex Sitaras, head of savings and partnership products at Skipton, remarked: "Fairness shouldn't be a luxury, especially when it comes to your own money. But it's clear from the research many people are fed up with feeling short-changed in everyday money situations. "From hidden fees to automatic tips, to even how deciding restaurant bills are split with friends and family, these frequent frustrations can start to feel unfair and have a wider impact on a person's overall finances. Especially when we're in a cost-of-living crisis, which is already making it more difficult than ever for people to save and plan for their future. "So, these unfair money moments, no matter how small or large they may be, can start to feel more like injustices. We believe in fairness, which is why we offer everyone free and accessible money advice, through our My Money Review service, to help people plan ahead and make the most of their money." In the study, 68 per cent of participants agreed that such unfair money moments should not be considered as just another aspect of modern life – and 65 per cent have challenged them when faced. For more than half (51 per cent), issues were swiftly resolved, whereas 29 per cent met resistance without any subsequent changes. Despite this, 30 per cent confessed they would probably remain silent in the face of financial injustice. Within this group, 46 per cent dodge confrontation, 41 per cent experience too much embarrassment, and 29 per cent fear being judged as trivial. However, to counter this, 44 per cent of respondents admitted to double-checking their bill prior to making a payment. Moreover, 33 per cent of those polled said they conducted research before making a significant financial outlay. Out of those polled via OnePoll, they agreed that it is harder to get an equitable deal in the present day than it was five years ago; in fact, a majority - 78 per cent - report being pleasantly surprised when they secure something that they feel represents good value. 38 per cent of respondents reported being incredulous because the overwhelming majority of bargains seem "too good to be true"; while 30 per cent felt companies are not keeping their customers' best interests in mind. Alex Sitaras from Skipton Building Society added: "Many of us have a sense of what a fair deal looks like – and we often notice when something feels off. Yet many people are still hesitant to speak up, often out of fear of confrontation or not having the confidence to question something that isn't right. "We want to change that mindset and empower people to stand up for what's fair, and it's encouraging that so many are already double-checking bills and doing their research before making important purchases. By building confidence and financial know-how, we can help make fairness the norm, not the exception." TOP 25 EVERDAY UNFAIR MONEY MOMENTS: When restaurants add on an automatic tip, but the service is poor. When someone crashes their car into yours and your insurance premiums increase. When you're charged for tap water in a restaurant. Seeing a sneaky 'admin fee' added to concert tickets. When there is a fee for an online return. When the sale price is just the original price with a new sticker. Seeing a 'minimum spend' just to use your card. When train tickets go up in price for seemingly no reason. Splitting the bill equally after only having a salad and didn't order an alcoholic drink. When a supermarket reduces the price of something they just bought at full price. A friend ordering an expensive drink when it's your round at the pub. Discovering your loyalty points doesn't equal much actual money at all. When your hotel charges extra for early check-in, even though the room is ready. Paying for 'priority boarding' but the queue is just as long as the regular one. When you plan your savings down to the penny and the Government change the tax rules. Not being able to get discounted prices because you forgot your loyalty card. When you must chase friends or family for money that they owe you. When you fix your utility costs but then the prices fall. When a shop refuses to accept cash, even when they've got a pocket full of change. When confusing jargon is used when making important financial purchases. Getting hit with a peak time surcharge. Getting hit w. Being stung with a 'city tax' that you only discover at check-out. When your attempt at DIY to save money ends up costing more to rectify. Mates who insist on hailing a taxi when public transport is the cheaper option.
North Wales Chronicle
21-05-2025
- Business
- North Wales Chronicle
The top 25 'unfair' money moments Brits experience everyday
A poll of 2,000 adults revealed the most common everyday financial injustices they face when it comes to spending – with 36 per cent feeling hard done by when hit by hidden admin fees for gig tickets. Another 32 per cent said it's unfair when something marked as 'on sale' is actually the same price as before, just with a new sticker. Meanwhile, 30 per cent get annoyed when splitting a bill equally despite only having a salad and no alcoholic drinks – and the same find it vexing when train fares increase without explanation. A quarter added paying for early hotel check-in, even when the room is clearly ready, feels unfair - similarly, 24 per cent are short-changed when paying for priority boarding, only to find the queue is just as long. A fifth (21 per cent) feel they've been done a disservice when shops refuse to accept cash even when they're carrying plenty of change. And 19 per cent find it unfair when confusing jargon is used when making large, important purchases such as buying a home and a car. The research was commissioned by Skipton Building Society , which was 'Founded on Fairness', looks at the everyday money moments Brits find unfair. Alex Sitaras, head of savings and partnership products at the building society, said: 'Fairness shouldn't be a luxury, especially when it comes to your own money. 'But it's clear from the research many people are fed up with feeling short-changed in everyday money situations. 'From hidden fees to automatic tips, to even how deciding restaurant bills are split with friends and family, these frequent frustrations can start to feel unfair and have a wider impact on a person's overall finances. 'Especially when we're in a cost-of-living crisis, which is already making it more difficult than ever for people to save and plan for their future. "So, these unfair money moments, no matter how small or large they may be, can start to feel more like injustices. 'We believe in fairness, which is why we offer everyone free and accessible money advice, through our My Money Review service, to help people plan ahead and make the most of their money.' The poll also found 68 per cent believe these types of unfair money moments shouldn't be accepted as part and parcel of modern life – and 65 per cent have spoken up when they've encountered one. For more than half (51 per cent), the issue was resolved there and then, but 29 per cent were met with resistance and saw no change. However, 30 per cent admit they're unlikely to speak up even when they feel unfairly treated financially. Among those, 46 per cent want to avoid confrontation, 41 per cent feel too awkward to say anything, and 29 per cent worry about coming across as petty. But many are now taking steps to avoid these situations altogether – 44 per cent say they always double-check the bill before paying. And 33 per cent make sure to do their research before committing to a big purchase. Of those polled via OnePoll, they believe getting a fair deal is harder now than it was five years ago – with 78 per cent admitting they're pleasantly surprised when something feels genuinely good value. Nearly four in 10 (38 per cent) say they're sceptical because most deals seem 'too good to be true', while 30 per cent don't believe businesses have their best interests at heart. Alex Sitaras from Skipton Building Society added: 'Many of us have a sense of what a fair deal looks like – and we often notice when something feels off. 'Yet many people are still hesitant to speak up, often out of fear of confrontation or not having the confidence to question something that isn't right. 'We want to change that mindset and empower people to stand up for what's fair, and it's encouraging that so many are already double-checking bills and doing their research before making important purchases. 'By building confidence and financial know-how, we can help make fairness the norm, not the exception.' TOP 25 EVERDAY UNFAIR MONEY MOMENTS: When restaurants add on an automatic tip, but the service is poor When someone crashes their car into yours and your insurance premiums increase When you're charged for tap water in a restaurant Seeing a sneaky 'admin fee' added to concert tickets When there is a fee for an online return When the sale price is just the original price with a new sticker Seeing a 'minimum spend' just to use your card When train tickets go up in price for seemingly no reason Splitting the bill equally after only having a salad and didn't order an alcoholic drink When a supermarket reduces the price of something they just bought at full price A friend ordering an expensive drink when it's your round at the pub Discovering your loyalty points doesn't equal much actual money at all When your hotel charges extra for early check-in, even though the room is ready Paying for 'priority boarding' but the queue is just as long as the regular one When you plan your savings down to the penny and the Government change the tax rules Not being able to get discounted prices because you forgot your loyalty card When you must chase friends or family for money that they owe you When you fix your utility costs but then the prices fall When a shop refuses to accept cash, even when they've got a pocket full of change When confusing jargon is used when making important financial purchases Getting hit with a peak time surcharge Getting hit with a hefty dynamic ticket price after sitting in a virtual queue for hours Getting hit with a 'city tax' you only hear about at check-out When you attempt DIY to save money, it costs you more to put it right Friends who insist on taking a taxi when public transport is cheaper
Rhyl Journal
21-05-2025
- Business
- Rhyl Journal
The top 25 'unfair' money moments Brits experience everyday
A poll of 2,000 adults revealed the most common everyday financial injustices they face when it comes to spending – with 36 per cent feeling hard done by when hit by hidden admin fees for gig tickets. Another 32 per cent said it's unfair when something marked as 'on sale' is actually the same price as before, just with a new sticker. Meanwhile, 30 per cent get annoyed when splitting a bill equally despite only having a salad and no alcoholic drinks – and the same find it vexing when train fares increase without explanation. A quarter added paying for early hotel check-in, even when the room is clearly ready, feels unfair - similarly, 24 per cent are short-changed when paying for priority boarding, only to find the queue is just as long. A fifth (21 per cent) feel they've been done a disservice when shops refuse to accept cash even when they're carrying plenty of change. And 19 per cent find it unfair when confusing jargon is used when making large, important purchases such as buying a home and a car. The research was commissioned by Skipton Building Society , which was 'Founded on Fairness', looks at the everyday money moments Brits find unfair. Alex Sitaras, head of savings and partnership products at the building society, said: 'Fairness shouldn't be a luxury, especially when it comes to your own money. 'But it's clear from the research many people are fed up with feeling short-changed in everyday money situations. 'From hidden fees to automatic tips, to even how deciding restaurant bills are split with friends and family, these frequent frustrations can start to feel unfair and have a wider impact on a person's overall finances. 'Especially when we're in a cost-of-living crisis, which is already making it more difficult than ever for people to save and plan for their future. "So, these unfair money moments, no matter how small or large they may be, can start to feel more like injustices. 'We believe in fairness, which is why we offer everyone free and accessible money advice, through our My Money Review service, to help people plan ahead and make the most of their money.' The poll also found 68 per cent believe these types of unfair money moments shouldn't be accepted as part and parcel of modern life – and 65 per cent have spoken up when they've encountered one. For more than half (51 per cent), the issue was resolved there and then, but 29 per cent were met with resistance and saw no change. However, 30 per cent admit they're unlikely to speak up even when they feel unfairly treated financially. Among those, 46 per cent want to avoid confrontation, 41 per cent feel too awkward to say anything, and 29 per cent worry about coming across as petty. But many are now taking steps to avoid these situations altogether – 44 per cent say they always double-check the bill before paying. And 33 per cent make sure to do their research before committing to a big purchase. Of those polled via OnePoll, they believe getting a fair deal is harder now than it was five years ago – with 78 per cent admitting they're pleasantly surprised when something feels genuinely good value. Nearly four in 10 (38 per cent) say they're sceptical because most deals seem 'too good to be true', while 30 per cent don't believe businesses have their best interests at heart. Alex Sitaras from Skipton Building Society added: 'Many of us have a sense of what a fair deal looks like – and we often notice when something feels off. 'Yet many people are still hesitant to speak up, often out of fear of confrontation or not having the confidence to question something that isn't right. 'We want to change that mindset and empower people to stand up for what's fair, and it's encouraging that so many are already double-checking bills and doing their research before making important purchases. 'By building confidence and financial know-how, we can help make fairness the norm, not the exception.' TOP 25 EVERDAY UNFAIR MONEY MOMENTS: When restaurants add on an automatic tip, but the service is poor When someone crashes their car into yours and your insurance premiums increase When you're charged for tap water in a restaurant Seeing a sneaky 'admin fee' added to concert tickets When there is a fee for an online return When the sale price is just the original price with a new sticker Seeing a 'minimum spend' just to use your card When train tickets go up in price for seemingly no reason Splitting the bill equally after only having a salad and didn't order an alcoholic drink When a supermarket reduces the price of something they just bought at full price A friend ordering an expensive drink when it's your round at the pub Discovering your loyalty points doesn't equal much actual money at all When your hotel charges extra for early check-in, even though the room is ready Paying for 'priority boarding' but the queue is just as long as the regular one When you plan your savings down to the penny and the Government change the tax rules Not being able to get discounted prices because you forgot your loyalty card When you must chase friends or family for money that they owe you When you fix your utility costs but then the prices fall When a shop refuses to accept cash, even when they've got a pocket full of change When confusing jargon is used when making important financial purchases Getting hit with a peak time surcharge Getting hit with a hefty dynamic ticket price after sitting in a virtual queue for hours Getting hit with a 'city tax' you only hear about at check-out When you attempt DIY to save money, it costs you more to put it right Friends who insist on taking a taxi when public transport is cheaper
Scottish Sun
21-05-2025
- Business
- Scottish Sun
Hidden fees and bill splits top Brits' financial gripes, poll finds
Scroll down to see the top 25 everyday unfair money moments The everyday unfair money moments Brits find frustrating include paying an automatic tip for poor service, a friend ordering an expensive pint when it's your round – and being charged for tap water in a restaurant. A poll of 2,000 adults revealed the most common everyday financial injustices they face when it comes to spending – with 36 per cent feeling hard done by when hit by hidden admin fees for gig tickets. Advertisement 1 A poll of 2,000 adults revealed the most common everyday financial injustices they face when it comes to spending Credit: Shutterstock Another 32 per cent said it's unfair when something marked as 'on sale' is actually the same price as before, just with a new sticker. Meanwhile, 30 per cent get annoyed when splitting a bill equally despite only having a salad and no alcoholic drinks – and the same find it vexing when train fares increase without explanation. A quarter added paying for early hotel check-in, even when the room is clearly ready, feels unfair - similarly, 24 per cent are short-changed when paying for priority boarding, only to find the queue is just as long. A fifth (21 per cent) feel they've been done a disservice when shops refuse to accept cash even when they're carrying plenty of change. Advertisement And 19 per cent find it unfair when confusing jargon is used when making large, important purchases such as buying a home and a car. The research was commissioned by Skipton Building Society which was 'Founded on Fairness', looks at the everyday money moments Brits find unfair. Alex Sitaras, head of savings and partnership products at the building society, said: 'Fairness shouldn't be a luxury, especially when it comes to your own money. 'But it's clear from the research many people are fed up with feeling short-changed in everyday money situations. Advertisement 'From hidden fees to automatic tips, to even how deciding restaurant bills are split with friends and family, these frequent frustrations can start to feel unfair and have a wider impact on a person's overall finances. 'Especially when we're in a cost-of-living crisis, which is already making it more difficult than ever for people to save and plan for their future. From TV to energy... tips to save you money on 7 bills that are going up in April "So, these unfair money moments, no matter how small or large they may be, can start to feel more like injustices. 'We believe in fairness, which is why we offer everyone free and accessible money advice, through our My Money Review service, to help people plan ahead and make the most of their money.' Advertisement The poll also found 68 per cent believe these types of unfair money moments shouldn't be accepted as part and parcel of modern life – and 65 per cent have spoken up when they've encountered one. For more than half (51 per cent), the issue was resolved there and then, but 29 per cent were met with resistance and saw no change. However, 30 per cent admit they're unlikely to speak up even when they feel unfairly treated financially. Among those, 46 per cent want to avoid confrontation, 41 per cent feel too awkward to say anything, and 29 per cent worry about coming across as petty. Advertisement But many are now taking steps to avoid these situations altogether – 44 per cent say they always double-check the bill before paying. And 33 per cent make sure to do their research before committing to a big purchase. Of those polled via OnePoll, they believe getting a fair deal is harder now than it was five years ago – with 78 per cent admitting they're pleasantly surprised when something feels genuinely good value. Nearly four in 10 (38 per cent) say they're sceptical because most deals seem 'too good to be true', while 30 per cent don't believe businesses have their best interests at heart. Advertisement Alex Sitaras from Skipton Building Society added: 'Many of us have a sense of what a fair deal looks like – and we often notice when something feels off. 'Yet many people are still hesitant to speak up, often out of fear of confrontation or not having the confidence to question something that isn't right. 'We want to change that mindset and empower people to stand up for what's fair, and it's encouraging that so many are already double-checking bills and doing their research before making important purchases. 'By building confidence and financial know-how, we can help make fairness the norm, not the exception.' Advertisement
The Sun
21-05-2025
- Business
- The Sun
Hidden fees and bill splits top Brits' financial gripes, poll finds
The everyday unfair money moments Brits find frustrating include paying an automatic tip for poor service, a friend ordering an expensive pint when it's your round – and being charged for tap water in a restaurant. A poll of 2,000 adults revealed the most common everyday financial injustices they face when it comes to spending – with 36 per cent feeling hard done by when hit by hidden admin fees for gig tickets. 1 Another 32 per cent said it's unfair when something marked as 'on sale' is actually the same price as before, just with a new sticker. Meanwhile, 30 per cent get annoyed when splitting a bill equally despite only having a salad and no alcoholic drinks – and the same find it vexing when train fares increase without explanation. A quarter added paying for early hotel check-in, even when the room is clearly ready, feels unfair - similarly, 24 per cent are short-changed when paying for priority boarding, only to find the queue is just as long. A fifth (21 per cent) feel they've been done a disservice when shops refuse to accept cash even when they're carrying plenty of change. And 19 per cent find it unfair when confusing jargon is used when making large, important purchases such as buying a home and a car. The research was commissioned by Skipton Building Society which was 'Founded on Fairness', looks at the everyday money moments Brits find unfair. Alex Sitaras, head of savings and partnership products at the building society, said: 'Fairness shouldn't be a luxury, especially when it comes to your own money. 'But it's clear from the research many people are fed up with feeling short-changed in everyday money situations. 'From hidden fees to automatic tips, to even how deciding restaurant bills are split with friends and family, these frequent frustrations can start to feel unfair and have a wider impact on a person's overall finances. 'Especially when we're in a cost-of-living crisis, which is already making it more difficult than ever for people to save and plan for their future. From TV to energy... tips to save you money on 7 bills that are going up in April "So, these unfair money moments, no matter how small or large they may be, can start to feel more like injustices. 'We believe in fairness, which is why we offer everyone free and accessible money advice, through our My Money Review service, to help people plan ahead and make the most of their money.' The poll also found 68 per cent believe these types of unfair money moments shouldn't be accepted as part and parcel of modern life – and 65 per cent have spoken up when they've encountered one. For more than half (51 per cent), the issue was resolved there and then, but 29 per cent were met with resistance and saw no change. However, 30 per cent admit they're unlikely to speak up even when they feel unfairly treated financially. Among those, 46 per cent want to avoid confrontation, 41 per cent feel too awkward to say anything, and 29 per cent worry about coming across as petty. But many are now taking steps to avoid these situations altogether – 44 per cent say they always double-check the bill before paying. And 33 per cent make sure to do their research before committing to a big purchase. Of those polled via OnePoll, they believe getting a fair deal is harder now than it was five years ago – with 78 per cent admitting they're pleasantly surprised when something feels genuinely good value. Nearly four in 10 (38 per cent) say they're sceptical because most deals seem 'too good to be true', while 30 per cent don't believe businesses have their best interests at heart. Alex Sitaras from Skipton Building Society added: 'Many of us have a sense of what a fair deal looks like – and we often notice when something feels off. 'Yet many people are still hesitant to speak up, often out of fear of confrontation or not having the confidence to question something that isn't right. 'We want to change that mindset and empower people to stand up for what's fair, and it's encouraging that so many are already double-checking bills and doing their research before making important purchases. 'By building confidence and financial know-how, we can help make fairness the norm, not the exception.' TOP 25 EVERDAY UNFAIR MONEY MOMENTS 1. When restaurants add on an automatic tip, but the service is poor 2. When someone crashes their car into yours and your insurance premiums increase 3. When you're charged for tap water in a restaurant 4. Seeing a sneaky 'admin fee' added to concert tickets 5. When there is a fee for an online return. 6. When the sale price is just the original price with a new sticker. 7. Seeing a 'minimum spend' just to use your card. 8. When train tickets go up in price for seemingly no reason. 9. Splitting the bill equally after only having a salad and didn't order an alcoholic drink. 10. When a supermarket reduces the price of something they just bought at full price. 11. A friend ordering an expensive drink when it's your round at the pub. 12. Discovering your loyalty points doesn't equal much actual money at all. 13. When your hotel charges extra for early check-in, even though the room is ready. 14. Paying for 'priority boarding' but the queue is just as long as the regular one. 15. When you plan your savings down to the penny and the Government change the tax rules. 16. Not being able to get discounted prices because you forgot your loyalty card. 17. When you must chase friends or family for money that they owe you. 18. When you fix your utility costs but then the prices fall. 19. When a shop refuses to accept cash, even when they've got a pocket full of change. 20. When confusing jargon is used when making important financial purchases. 21. Getting hit with a peak time surcharge. 22. Getting hit with a hefty dynamic ticket price after sitting in a virtual queue for hours. 23. Getting hit with a 'city tax' you only hear about at check-out. 24. When you attempt DIY to save money, it costs you more to put it right. 25. Friends who insist on taking a taxi when public transport is cheaper
