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Hospitality Net
14-05-2025
- Hospitality Net
Singaporean Travellers Are Prioritising Rest, Relaxation and Peace of Mind – Even While Cost-Of-Living Is Top of Mind
The Allianz Partners Travel Index, which surveyed over 500 Singaporean adults regarding travel plans and holiday aspirations, reveals that more than nine in 10 (90%) Singaporeans plan to travel in the year ahead. While travel is high on the agenda for most, cost-of-living is also having an impact on spending, with 73% of those not travelling citing cost as their main barrier. Rest, relaxation and peace of mind are the priority for Singaporeans, with 74% planning holidays focused on resorts and wellness, followed by enjoying cultural experiences (50%) and to have an adventure (43%). This is in line with regional findings with 65% of APAC respondents travelling to rest and relax, 50% to enjoy cultural experiences, and 40% for adventure. Destination wise, most Singaporeans are planning to travel within Asia (52%) and Oceania (19%), followed by UK and Europe (9%), North America or Canada (4%), and South America or Middle-East and North Africa (2%). How much Singaporeans will spend on travel Most Singaporean travellers are planning to spend between $1.2k to above $3k per trip in the coming year. The research suggests that the affordability, adventure on offer and geographical proximity is helping make Asia the go-to destination for many. 30% more travellers with lower travel budget ($1.1k and below) are likely to pick Asia as a travel destination than those with a higher budget (over $3k). Almost twice as many travellers in the 50+ age group than in the 18-29 age group will spend more than $3k on their holidays indicating this generation are prioritising their discretionary spend towards travel. On average, compared to other markets in APAC, Singaporeans budget lesser for travelling, behind Australia, New Zealand, Mainland China and Hong Kong SAR. India budgets the least for travel, followed by Japan. Being prepared is top-of-mind Alongside rest and relaxation, Singaporeans are prioritising being prepared for unforeseen events. Almost all Singaporean and APAC respondents say they will purchase travel insurance (87% vs 86%), citing top concerns such as personal safety (59% vs 48%), falling sick (56% vs 40%), being scammed, robbed or pickpocketed (55% vs 40%), flight cancellations and delays (55% vs 42%), and extreme weather events (46% vs 40%). For Singaporeans, the main reasons for buying travel insurance are to cover such unforeseen events (73%), for security or peace of mind (68%) and to cover the cost of the trip (24%). For APAC travellers, the number one reason to purchase travel insurance is for peace-of-mind (65%), followed by readiness for the unexpected (59%). When it comes to purchasing, Singaporean travellers will purchase insurance directly from an insurance provider (55%), followed by a travel website (17%), or through a travel provider like airline, hotel or tour operator (9%). The research also found that there are direct correlations between travel budgets, and likelihood of purchasing insurance, with those spending more than $3k on their travel almost 24% more likely to purchase travel insurance than those budgeting $1,100 and less. Everyone's a travel influencer According to the Allianz Partners Travel Index, word of mouth and social media are incredibly influential for Singaporeans when selecting their holiday destinations. More than half of all Singaporeans (67%), whether planning to travel or not, stated that they are inspired by recommendations from family and friends when it comes to travel locations. Similarly, majority of APAC travellers rely on recommendations from family and friends, but there is more reliance on social media among Chinese and Hong Kongers. Those who intend to travel also cite social media as a key source of inspiration when selecting their destination, with YouTube (69%) being the main source, followed by Instagram (56%) and Facebook (53%). While cost-of-living is front of mind for many Singaporeans, travel intentions remain high for many, especially for rest and relaxation. With the peak mid-year holidays approaching, we expect that travel demand will remain high across age groups and will continue throughout the rest of the year. The research also tells us that concerns over personal safety is leading to a more conscientious approach from travellers and they are willing to spend a little extra for peace of mind. The travel industry is unpredictable and evolving, with potential tensions ranging from bad weather events and flight delays to incidents such as lost luggage or falling ill on holiday, making it more important than ever to be prepared for unforeseen events. We would like to see all travellers, regardless of their travel budget, make travel insurance an essential purchase because we know that when the unexpected happens overseas, it can be costly. Having this extra layer of protection will provide a peace of mind, making travel a stress and worry-free experience. Vinay Surana, Managing Director of Asia Pacific, Middle East and Africa at Allianz Partners About Allianz Partners In the United States, Allianz Partners USA (AGA Service Company) offers Allianz Travel-branded travel protection plans and serves millions of customers each year. In addition to travel protection, the company offers event ticket protection, registration protection for endurance events and unique travel assistance services such as international medical assistance and concierge services. AGA Service Company is doing business as Allianz Global Assistance Insurance Agency in California (License # 0B01400) and Massachusetts. Allianz Partners USA is part of the Allianz Partners group. Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, mobility and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech, high-touch products and solutions that go beyond traditional insurance. Present in over 75 countries, our 19,400 employees speak 70 languages, handle over 58 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world. For Allianz Partners USA products offered and sold in the U.S.: Terms, conditions, and exclusions apply to all plans. Plans are available only to U.S. residents. Not all plans are available in all jurisdictions. Availability of coverage, including the epidemic-related benefits and covered reasons described here, varies by product and by state. Products may not include all benefits or covered reasons described here. All benefits are subject to maximum limits of liability, which may in some cases be subject to sublimits and daily maximums. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan's Letter of Confirmation/Declarations and Certificate of Insurance/Policy. Insurance coverage is underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated "A" (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated "A+" (Superior) by A.M. Best Co., under Jefferson Form No. 101‐C series or 101‐P series, depending on state of residence. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Except as otherwise specified, AGA Service Company d/b/a Allianz Global Assistance is the licensed producer and administrator of Allianz Travel-branded travel protection plans in the U.S. and an affiliate of Jefferson Insurance Company. Allianz Global Assistance is a mark of AGA Service Company or its affiliates. The insured shall not receive any special benefit or advantage due to the affiliation between Allianz Global Assistance and Jefferson Insurance Company. Plans include insurance and assistance services. Noninsurance benefits/products are provided and serviced by Allianz Global Assistance.
New Paper
14-05-2025
- New Paper
Only a third of S'pore travellers will wake aisle seat passenger to get to the bathroom: Survey
Singapore travellers tend towards thoughtfulness and practicality in-flight, findings from a travel survey by international insurance company Allianz Partners suggest. On May 14, the company released its first Asia-Pacific (Apac) edition of the Allianz Partners Travel Index, a survey it has been conducting in the United States since 2009 and in Europe since 2012. This latest version includes insights from 502 respondents in Singapore, alongside travellers from Australia, New Zealand, China, India, Hong Kong and Japan. Among its key findings is that a third of Singapore travellers will wake a passenger in an aisle seat to use the washroom - the same proportion as respondents from Australia and India. At 38 per cent, New Zealand has the highest proportion who will do so. In contrast, Japanese respondents are the least likely to do that (18 per cent). Dr Amy Lim, discipline lead for psychology at Murdoch University Singapore, explains that in such moments of urgency, travellers typically face two awkward options: "Climbing over or waking the aisle passenger." "From an evolutionary-social psychology lens, we avoid unwanted physical contact with strangers. Respectfully asking someone to move - instead of brushing past him or her - honours that need for distance," she says, suggesting that it may be why a third of Singapore travellers choose to wake the passenger in the aisle seat. Singaporean travellers speaking to The Straits Times list being considerate among the reasons for preferring not to awaken the aisle passenger. Professional photographer Lee Aik Soon, 30, says: "I think I'd be disrupting their rest or bothering them, since they have to unbuckle their seat belts and stand to let me out. "If I were sitting at the window seat and the flight is more than six hours, I'd probably allow myself to go to the washroom only twice, so I don't disturb passengers in the middle and aisle seats." Fitness trainer Carissa Wong, 26, has taken multiple flights - some up to 12 hours long - without using the washroom and prefers a window seat. "Moving around in-flight is too troublesome. Window seats come with a wall to lean on and sleep, and no one needs to climb over me to get out," she says. The survey also found a notable gender divide when it comes to giving up seats on board for families to sit together. In Singapore, 38 per cent of male travellers say they will do so, compared with 26 per cent of women. "Maybe guys are less picky with seats? Or women are tired of giving in elsewhere and want some me-time on holiday?" Ms Wong wonders, surprised by the finding. A third of respondents from Singapore, Australia and India say they would wake a passenger in an aisle seat to use the washroom during a flight. ST PHOTO: LIM YAOHUI Dr Lim says an analysis of the composition of demographic variables will help with arriving at fuller conclusions. For instance, are the families travelling with young children and are the respondents parents? She adds: "The fact that more men are stepping aside suggests another layer: Fathers may experience stronger kin-care motivations and greater sensitivity to family needs. "Would we observe men who are not fathers, or females who are mothers, giving up their seats? Only by exploring how single men and mothers behave in this context can we arrive at a fuller explanation of the gendered dynamics at play." The survey, which primarily focuses on identifying macro trends in the travel industry, does not record the personal information of respondents, such as age or marital status. Mr Vinay Surana, managing director for Asia Pacific, Middle East and Africa at Allianz Partners, says: "While the survey doesn't explore the underlying motivations behind each behaviour, these insights offer a glimpse into cultural nuances, social expectations and the unspoken rules of travel etiquette in different countries."
Straits Times
14-05-2025
- Straits Times
A third of Singapore travellers will wake passenger in the aisle seat for the bathroom: Survey
Some of the findings in the survey reflect passenger behaviours shaped by social and cultural norms. ST PHOTO: LIM YAOHUI A third of Singapore travellers will wake passenger in the aisle seat for the bathroom: Survey SINGAPORE – Singapore travellers tend towards thoughtfulness and practicality in-flight , findings from a travel survey by international insurance company Allianz Partners suggest. On May 14, the company released its first Asia-Pacific (Apac) edition of the Allianz Partners Travel Index, a survey it has been conducting in the United States since 2009 and in Europe since 2012. This latest version includes insights from 502 respondents in Singapore, alongside travellers from Australia, New Zealand, China, India, Hong Kong and Japan. Among its key findings is that a third of Singapore travellers will wake a passenger in an aisle seat to use the washroom – the same proportion as respondents from Australia and India. At 38 per cent, New Zealand has the highest proportion who will do so. In contrast, Japanese respondents are the least likely to do that (18 per cent). Dr Amy Lim, discipline lead for psychology at Murdoch University Singapore , explains that in such moments of urgency, travellers typically face two awkward options: 'Climbing over or waking the aisle passenger.' 'From an evolutionary-social psychology lens, we avoid unwanted physical contact with strangers. Respectfully asking someone to move – instead of brushing past him or her – honours that need for distance,' she says, suggesting that it may be why a third of Singapore travellers choose to wake the passenger in the aisle seat. Singaporean travellers speaking to The Straits Times list being considerate among the reasons for preferring not to awaken the aisle passenger. Professional photographer Lee Aik Soon, 30, says: 'I think I'd be disrupting their rest or bothering them, since they have to unbuckle their seat belts and stand to let me out. 'If I were sitting at the window seat and the flight is more than six hours, I'd probably allow myself to go to the washroom only twice, so I don't disturb passengers in the middle and aisle seats.' Fitness trainer Carissa Wong, 26, has taken multiple flights – some up to 12 hours long – without using the washroom and prefers a window seat. 'Moving around in-flight is too troublesome. Window seats come with a wall to lean on and sleep, and no one needs to climb over me to get out,' she says. The survey also found a notable gender divide when it comes to giving up seats on board for families to sit together. In Singapore, 38 per cent of male travellers say they will do so, compared with 26 per cent of women. 'Maybe guys are less picky with seats? Or women are tired of giving in elsewhere and want some me-time on holiday?' Ms Wong wonders, surprised by the finding. A third of respondents from Singapore, Australia and India say they would wake a passenger in an aisle seat to use the washroom during a flight. ST PHOTO: LIM YAOHUI Dr Lim says an analysis of the composition of demographic variables will help with arriving at fuller conclusions. For instance, are the families travelling with young children and are the respondents parents? She adds: 'The fact that more men are stepping aside suggests another layer: Fathers may experience stronger kin‐care motivations and greater sensitivity to family needs. 'Would we observe men who are not fathers, or females who are mothers, giving up their seats? Only by exploring how single men and mothers behave in this context can we arrive at a fuller explanation of the gendered dynamics at play.' The survey, which primarily focuses on identifying macro trends in the travel industry, does not record the personal information of respondents, such as age or marital status. Mr Vinay Surana, managing director for Asia Pacific, Middle East and Africa at Allianz Partners, says: 'While the survey doesn't explore the underlying motivations behind each behaviour, these insights offer a glimpse into cultural nuances, social expectations and the unspoken rules of travel etiquette in different countries.' Join ST's Telegram channel and get the latest breaking news delivered to you.
Yahoo
14-05-2025
- Yahoo
Singaporean travellers are prioritising rest, relaxation and peace of mind - even while cost-of-living is top of mind
SINGAPORE, May 14, 2025 /PRNewswire/ -- The Allianz Partners Travel Index, which surveyed over 500 Singaporean adults regarding travel plans and holiday aspirations, reveals that more than nine in 10 (90%) Singaporeans plan to travel in the year ahead. While travel is high on the agenda for most, cost-of-living is also having an impact on spending, with 73% of those not travelling citing cost as their main barrier. Rest, relaxation and peace of mind are the priority for Singaporeans, with 74% planning holidays focused on resorts and wellness, followed by enjoying cultural experiences (50%) and to have an adventure (43%). This is in line with regional findings with 65% of APAC respondents travelling to rest and relax, 50% to enjoy cultural experiences, and 40% for adventure. Destination wise, most Singaporeans are planning to travel within Asia (52%) and Oceania (19%), followed by UK and Europe (9%), North America or Canada (4%), and South America or Middle-East and North Africa (2%). How much Singaporeans will spend on travel Most Singaporean travellers are planning to spend between $1.2k to above $3k per trip in the coming year. The research suggests that the affordability, adventure on offer and geographical proximity is helping make Asia the go-to destination for many. 30% more travellers with lower travel budget ($1.1k and below) are likely to pick Asia as a travel destination than those with a higher budget (over $3k). Almost twice as many travellers in the 50+ age group than in the 18-29 age group will spend more than $3k on their holidays indicating this generation are prioritising their discretionary spend towards travel. On average, compared to other markets in APAC, Singaporeans budget lesser for travelling, behind Australia, New Zealand, China and Hong Kong SAR. India budgets the least for travel, followed by Japan. Being prepared is top-of-mind Alongside rest and relaxation, Singaporeans are prioritising being prepared for unforeseen events. Almost all Singaporean and APAC respondents say they will purchase travel insurance (87% vs 86%), citing top concerns such as personal safety (59% vs 48%), falling sick (56% vs 40%), being scammed, robbed or pickpocketed (55% vs 40%), flight cancellations and delays (55% vs 42%), and extreme weather events (46% vs 40%). For Singaporeans, the main reasons for buying travel insurance are to cover such unforeseen events (73%), for security or peace of mind (68%) and to cover the cost of the trip (24%). For APAC travellers, the number one reason to purchase travel insurance is for peace-of-mind (65%), followed by readiness for the unexpected (59%). When it comes to purchasing, Singaporean travellers will purchase insurance directly from an insurance provider (55%), followed by a travel website (17%), or through a travel provider like airline, hotel or tour operator (9%). The research also found that there are direct correlations between travel budgets, and likelihood of purchasing insurance, with those spending more than $3k on their travel almost 24% more likely to purchase travel insurance than those budgeting $1,100 and less. Everyone's a travel influencer According to the Allianz Partners Travel Index, word of mouth and social media are incredibly influential for Singaporeans when selecting their holiday destinations. More than half of all Singaporeans (67%), whether planning to travel or not, stated that they are inspired by recommendations from family and friends when it comes to travel locations. Similarly, majority of APAC travellers rely on recommendations from family and friends, but there is more reliance on social media among mainland Chinese and Hong Kongers. Those who intend to travel also cite social media as a key source of inspiration when selecting their destination, with YouTube (69%) being the main source, followed by Instagram (56%) and Facebook (53%). Commenting on the survey, Vinay Surana, Managing Director of Asia Pacific, Middle East and Africa at Allianz Partners, said: "While cost-of-living is front of mind for many Singaporeans, travel intentions remain high for many, especially for rest and relaxation. With the peak mid-year holidays approaching, we expect that travel demand will remain high across age groups and will continue throughout the rest of the year. The research also tells us that concerns over personal safety is leading to a more conscientious approach from travellers and they are willing to spend a little extra for peace of mind. The travel industry is unpredictable and evolving, with potential tensions ranging from bad weather events and flight delays to incidents such as lost luggage or falling ill on holiday, making it more important than ever to be prepared for unforeseen events. We would like to see all travellers, regardless of their travel budget, make travel insurance an essential purchase because we know that when the unexpected happens overseas, it can be costly. Having this extra layer of protection will provide a peace of mind, making travel a stress and worry-free experience". About the Allianz Travel Index 2025 Allianz Partners commissioned Kantar Consumer Link to conduct an online survey of 502 Singaporean adults between 31 Jan and 7 Feb 2025. The same survey is also conducted in a few Asia Pacific markets including Australia, New Zealand, China, Hong Kong SAR, India and Japan. About The Travel Index Launching in Asia Pacific for the first time in 2025, The Allianz Partners Travel Index now contributes to a suite of consumer data from over 20 000 consumers in Asia Pacific, USA, Canada, and Europe. By combining the insights of the Allianz Partners Asia Pacific Travel Index with our global counterparts we gain a unique worldwide perspective on the traveller landscape enabling us to identify emerging global trends, and effectively respond to shifts in consumer preferences. About Allianz Partners Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health, travel insurance, mobility and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners' businesses, sold through intermediary channels or directly to customers through the Allianz brand. Present in over 75 countries, our 21,900 employees speak 70 languages, handle over 72.5 million cases each year, and are motivated to go the extra mile to offer assistance to our customers around the world. Social media Follow us on X @AllianzPartnersFollow us on LinkedIn Allianz PartnersFollow us on Youtube /allianzpartnersFollow us on Instagram @allianzpartners View original content to download multimedia: SOURCE Allianz Partners
Yahoo
14-05-2025
- Yahoo
Cost Concerns Hold Back Japanese Travellers, But Peace of Mind Still Drives Insurance Uptake
TOKYO, May 14, 2025 /PRNewswire/ -- The inaugural Allianz Partners Travel Index, which surveyed 1,000 Japanese adults as part of a broader APAC study, reveals that nearly two-thirds (62%) of respondents do not plan to travel this year, with 92% citing a lack of money or high costs as the main reason. At the same time, those who are making travel plans are doing so with care and intention. Two-thirds (67%) have already saved at least JPY226, for their future getaways, showing that for many, travel remains a valued goal despite economic pressures. Travel Insurance: The Foremost Safety Measure for Peace of Mind Close to 90% of Japanese travellers planning a trip in 2025 say they will purchase travel insurance, reflecting strong concerns about safety and a pre-empting against unforeseen events. Whether protecting themselves from illness, lost luggage, or trip cancellations, travellers are preparing for the unexpected. Notably, more than half will access coverage through credit card perks or purchase directly from travel websites, with higher-budget travellers opting for the latter. "Japanese travellers are taking a cautious yet deliberate approach to travel planning," said Vinay Surana, Regional Managing Director of Asia Pacific, Middle East and Africa at Allianz Partners. "With uncertainty and cost concerns influencing decisions, we see a strong desire for peace of mind, especially through travel insurance. Travellers are prioritising not only where they go, but how safely and securely they can get there." Rest, Reconnection and Regional Getaways Drive Travel Intent Among those planning trips, destinations in Oceania and nearby Asian countries are the most popular, especially for younger travellers and men, and with most trips averaging around nine days. Among the primary reasons for travel are visiting friends and family (47%) and taking time out for rest and relaxation (37%). YouTube has emerged as the top platform for destination research, following a trend towards drawing travel inspiration primarily from social media and word-of-mouth. Safety and Comfort Among Key Concerns of Older Travellers The report also delved into unique generational travel behaviours. Older Japanese travellers (50+) stand out for their heightened concern around travel risks such as theft and accidents. Many take additional steps to ensure a smoother travel experience, including packing for comfort, entertainment, and potential disruptions like lost luggage. "Safety is a top priority for our Japanese customers, and this year's Travel Index shows that value is deeply ingrained across demographics," said Tomokazu Kaneko, Managing Director, Allianz Partners Japan. "As travel rebounds, our focus is on supporting that journey and offering the kind of reassurance that lets people enjoy their holidays with greater peace of mind." Travel with Confidence While financial prudence continues to weigh on decisions, especially among older adults, women, and low-income households, many Japanese still find ways to make travel happen. The Allianz Travel Index shows a deliberate and thoughtful return to travel, driven by a strong focus on preparedness and peace of mind. About the Allianz Travel Index 2025 Allianz Partners commissioned Kantar Consumer Link to conduct an online survey of 502 Japanese adults between 31 January and 7 February 2025. Sampling is nationally representative, and is post-weighted by age, gender and region to ensure it matches the underlying population. The same survey was also conducted in a few Asia Pacific markets, including Australia, New Zealand, Mainland China, Hong Kong, India, and Singapore. About The Travel Index Launching in Asia Pacific for the first time in 2025, the Allianz Partners Travel Index now contributes to a suite of consumer data from over 20,000 consumers in Asia Pacific, the USA, Canada, and Europe. By combining the insights of the Allianz Partners Asia Pacific Travel Index with our global counterparts, we gain a unique worldwide perspective on the traveller landscape, enabling us to identify emerging global trends and effectively respond to shifts in consumer preferences. About Allianz Partners Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health, travel insurance, mobility and assistance. Customer-driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech, high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners' businesses, sold through intermediary channels or directly to customers through the Allianz brand. Present in over 75 countries, our 21,900 employees speak 70 languages, handle over 72.5 million cases each year, and are motivated to go the extra mile to offer assistance to our customers around the world. Social Media Follow us on X @AllianzPartnersFollow us on LinkedIn (9) Allianz Partners APAC & MEA: Overview | LinkedInFollow us on YouTube /allianzpartnersFollow us on Instagram @allianzpartners View original content to download multimedia: SOURCE Allianz Partners Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
