Latest news with #AmazonRefunds
CNET
9 hours ago
- Business
- CNET
If You Were Surprised by an Amazon Refund From Years Ago, Here's Why
What's better than a surprise package from Amazon? A big chunk of money. After all the money you've spent at Amazon, it's only fair that the online shopping giant gives you some cash back, right? That's what some customers are discovering after learning about surprise Amazon refunds they've received, sometimes for purchases made years ago. One customer on LinkedIn said he received a refund of $1,800 for a smart TV bought in 2018. Others made similar comments about products bought long before. What's going on, and why are Amazon customers getting these refunds so long after their purchases? Why some Amazon customers are receiving surprise refunds These surprise Amazon refunds seem to have arisen from an internal Amazon review, possibly in response to a 2023 lawsuit, according to Bloomberg. The lawsuit claimed Amazon had quietly reversed legitimate return-related refunds for some shoppers. Now, it looks like Amazon's making good on those refunds -- and if you've ever had a return go sideways, you might see a little money show up, too. How many Amazon customers are getting these surprise refunds? A representative for Amazon told CNET that only a small number of customers would be affected. "Following a recent internal review, we identified a very small subset of returns where we issued a refund without the payment completing, or where we could not verify that the correct item had been sent back to us so no refund was issued," an Amazon representative said. "There is no action required from customers to receive the refunds, and we have fixed the payment issue." In its latest earnings call on May 21, Amazon reported a one-time expense of $1 billion connected to expenses like refunds, returns and tariffs that the company had not yet sent out. These earmarked funds could be responsible for the sudden updates that shoppers are now seeing regarding purchases as far back as 2018. How can I tell if I'm eligible for one of these Amazon refunds? If you receive an email about a surprise refund from Amazon orders, it may be related to these changes Amazon has made behind the scenes. You may still want to confirm it's not fraud by logging into your Amazon account or making a quick service call, especially if it's a larger amount like a payment for a TV. Scammers may be taking advantage of this news, too, so be wary of any notification that asks you for financial information, which Amazon should already have. Another way to see if Amazon has refunded you unexpected funds is to go to your Orders page with a web browser or via the Amazon app. Check your Amazon Orders page via the Amazon app Open the Amazon app and log in (if not already) Tap the profile icon at the bottom of the screen Tap the Orders button at the top of the next screen Check your recent account activity to see if you've received unexpected credits Check your Amazon Orders page with a web browser Visit in your web browser of choice and log in (if not already) Click on the Accounts & Lists link in the top right corner Then click Your Orders on the next page Check your recent account activity to see if you've received unexpected credits
Entrepreneur
21-05-2025
- Business
- Entrepreneur
Does Amazon Owe You a Refund? Here's What to Know.
If you shop on Amazon frequently, it can be tough to keep up with your orders. So if you made a return in the last decade or so and aren't sure if you ever got your money back, you'd hardly be alone. And it turns out, you actually may be owed some money. Bloomberg reports that Amazon is issuing refunds to customers who were never reimbursed, and some orders go back to 2018. "Following a recent internal review, we identified a very small subset of returns that were unresolved because we could not verify that the correct item had been sent back to us," an email sent to customers reads, seen by the outlet. Related: Amazon Announces $4 Billion Plan to Reach Small Town Americans Faster LinkedIn user Steven Pope posted on Tuesday that he was refunded for a return — from seven years ago. "$1,798.81 is being credited to me today in 2025 after 7 years," Pope wrote. "I'm probably not the only customer who has experienced this, but isn't that crazy!? 7 years to payout a return?" Pope then pasted the email he says he received from Amazon, which said that following a recent internal review, the company "could have notified these customers more clearly (and earlier) to better understand the status and help us resolve the return." "Given the time elapsed, we've decided to err on the side of customers and just complete refunds for these returns," the email continued. Related: Jeff Bezos Is Selling Billions Worth of Amazon Stock, According to a New Filing The Verge received a statement from Amazon that says that no action is required from customers, and refunds will be issued automatically. "There is no action required from customers to receive the refunds, and we have fixed the payment issue and made process changes to more promptly contact customers about unresolved returns going forward," spokesperson Maxine Tagay told The Verge. It is not clear how many refunds are being issued and what the total amounts to, but Bloomberg notes that executives had previously suggested it could be "hundreds of millions of dollars."
Yahoo
17-05-2025
- Business
- Yahoo
Amazon return snafus lead to class action lawsuit
(WHTM) — Many Amazon customers get refunds on demand. A few that say they don't are suing. When you return something to Amazon, you typically get a credit card or Amazon credit almost immediately. A new lawsuit claims Amazon has been reneging on some instant refunds. Shoppers love the conference of dropping Amazon returns off at stores like Kohl's, Staples, and Whole Foods and getting an instant refund. But, a year ago, Bill Middendorf said he never got a refund because his drop off disappeared. 'About 10 days passed, nothing from Amazon yet, typically I get a refund in day or two at most,' Middendorf said. 'So I came back to the store and said hey do you have any tracking information on this order?' Now, Amazon is facing a class action lawsuit claiming the company has been giving some customers refunds, then taking the money back weeks later. Amazon, according to the suit, claimed the items were damaged or never even received in the first place. From the 'Doesn't That Stink' file, the fact that Amazon reserves the right to renege on refunds, according to which says Amazon's fine print states if the item is not in original condition, missing some parts, or simply disappears, they can charge you for the previously refunded amount. So, when dropping off an Amazon return, be sure to get a receipt and save it for several months. Find more stories on Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
