Latest news with #ApolloMD
Associated Press
29-04-2025
- Business
- Associated Press
Cedar Unveils Agentic AI Purpose-Built for Healthcare Billing, Aiming to Help Providers Cut Costs with a 30% Reduction in Patient Billing Calls
Kora, Cedar's AI voice agent - now live with ApolloMD - enables Revenue Cycle teams to resolve billing inquiries instantly, reducing costs and manual workload for provider organizations NEW YORK, April 29, 2025 /PRNewswire/ -- Cedar, the leading patient financial platform for healthcare providers, announced the launch of Kora, its AI voice agent, to automate patient billing calls at leading providers, such as ApolloMD. Developed in collaboration with Twilio, the solution is unique in that it's trained on Cedar's proprietary healthcare billing data, seamlessly merging advanced technology with deep healthcare expertise. Kora represents a major leap forward in delivering high-quality, efficient, and empathetic call resolution at scale. Kora is at the heart of Cedar's modern solution for patient collections and call center operations. Available 24/7, the agent can autonomously resolve common billing inquiries on the first interaction, going beyond traditional IVR tools by clearly explaining charges, identifying payment options, and connecting patients with financial assistance. Kora understands natural language, identifies underlying issues, and responds conversationally, much like a human agent. It's designed to be compliant from the ground up, including HIPAA privacy and security safeguards. The agent will be able to detect sentiment and tone, support multiple languages, and provide empathetic, real-time support without hold times, escalating to a live agent whenever necessary. Cedar projects that Kora will automate 30% of inbound calls by the end of 2025, helping providers lower costs while allowing skilled operators to focus on complex interactions that benefit from a human touch. 'From spiraling costs and resource shortages to escalating patient expectations, clinicians are facing immense pressure from all directions,' said Dr. Yogin Patel, CEO of ApolloMD, a longstanding partner of Cedar. 'The integrated voice agent is an incredible technology already creating a meaningful, measurable impact for our support staff and our patients. By providing fast, comprehensive responses without long wait times, Kora enables our teams to dedicate more time to complex patient needs. This powerful blend of efficiency and empathy is transforming the way we deliver care.' Kora addresses urgent challenges facing health systems: rising labor costs, staffing shortages, and pressure to improve patient experience while managing operational overhead. Purpose-built for healthcare billing, the agent leverages Cedar's healthcare ecosystem and real-time data integrations to comprehensively and securely answer patient questions and offer personalized financial pathways. Kora will deliver intelligent outcomes and trust at every step while deflecting a significant portion of inbound calls, reducing the reliance on call center staff while improving access to customer support, particularly outside business hours. 'We've heard enough about AI promises. What matters now is delivering real outcomes,' said Florian Otto, CEO and Co-Founder of Cedar. 'By leveraging Cedar's deep revenue cycle and patient billing expertise, we've built AI that patients trust and that works for providers. We've been deliberate in emphasizing privacy, safety, and empathy, so talking to our AI agent feels as reassuring as talking to a skilled billing specialist.' Kora runs on Twilio's ConversationRelay service, which enables developers to create robust natural voice AI agents by seamlessly integrating real-time streaming, speech recognition, and interruption handling. And, because empathy is crucial in patient communications, Cedar selected a warm, natural-sounding voice for the agent, enabled by advanced speech synthesis technology. 'Conversational AI, especially when leveraging contextual data, is revolutionizing the way organizations and their end users can communicate across channels – making the experience better for all parties,' said Andy O'Dower, Vice President of Product Voice and Video at Twilio. 'Cedar's solution combines Twilio's leading communications platform, data, and AI to enable providers to offer personalized, efficient, and empathetic patient experiences at scale.' This launch of Kora reflects the next evolution in Cedar's broader AI strategy to transform the patient financial experience through intelligent, action-oriented technology. About Cedar Cedar helps healthcare providers connect patients with the financial resources they need to access and afford care. Our complete patient financial platform combines AI-powered technology with human-centered design to create personalized financial journeys for every patient. With deep revenue cycle expertise and a focus on intuitive user experiences, Cedar has served more than 50 million patients nationwide and processed over $10 billion in payments. Our solutions have proven to increase collections, maximize reimbursement, and improve efficiency—all while improving patient satisfaction. To learn more, visit and join us on LinkedIn, X, and YouTube. Contact Kara Spak [email protected] View original content to download multimedia: SOURCE Cedar
Yahoo
05-04-2025
- Business
- Yahoo
ApolloMD broadens partnership with Adonis to introduce agentic AI
Independent healthcare group ApolloMD has expanded its partnership with Adonis for introducing agentic AI to 1,800 healthcare clinicians in the US. ApolloMD now utilises the AI Orchestration features of Adonis for deploying the agents designed to automate intricate revenue cycle management (RCM) workflows. The collaboration, which began in February 2023, is now set to modernise RCM operations, offering ApolloMD the ability to intelligently deploy these agents for autonomous issue resolution, leading to better collection rates and cost savings. This allows for the monitoring and diagnosis of RCM issues, automating tasks that traditionally required manual intervention. Adonis co-founder and chief product officer Aman Magoon said: "ApolloMD has been realising both time and cost savings through Adonis Intelligence's AI-powered alerting, monitoring, and denial mitigation technology. 'While payer policies, regulations, and staffing dynamics are subject to constant and unpredictable change, we're excited to introduce AI Orchestration to measure, interpret, and dispatch AI Agents dynamically based on daily needs." ApolloMD collaborates with more than 100 hospitals across the nation, offering integrated, advanced practice clinician (APC), multi-speciality physician and practice management services in key areas such as emergency, hospital medicine, and RCM. ApolloMD RCM executive vice-president Tennille Lizarraga said: "Adonis has been a game-changer for our revenue cycle strategy, and expanding into AI-driven orchestration is a natural evolution. "By deploying Adonis AI Agents, we're not just solving today's administrative challenges; we're setting up a scalable, forward-thinking approach to RCM that enhances both team efficiency and financial performance." This enhanced partnership underscores Adonis' focus on transforming RCM operations from reactive issue management to proactive revenue attainment. By leveraging adaptive workflows, AI-driven automation and Smart Worklists, Adonis is assisting healthcare organisations in minimising costs and improving operations and outcomes. The introduction of AI Agents is anticipated to impact healthcare billing economics. In a previous initiative to optimise its revenue cycle and reduce costs, ApolloMD implemented Fathom's AI-based medical coding technology, in September 2023. "ApolloMD broadens partnership with Adonis to introduce agentic AI" was originally created and published by Hospital Management, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
