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Forbes
24-05-2025
- Health
- Forbes
Don't Skip A Travel Insurance Agent — Here's Why
After a horrifying ski accident, the author learned a lesson about the importance of a good insurance agent. I discovered the importance of having a good travel insurance agent on an icy slope in the Swiss Alps. My painful accident happened in a split second, but it took more than two years for me to learn my lesson. I'm an experienced skier, but I seriously misjudged my first run of the season at Arosa, a resort in the picturesque Graubünden region. I slipped on a patch of ice buried under a dusting of fresh snow, faceplanted, and couldn't get up. The next 48 hours were a blur. I remember a helicopter, and a doctor jumping out and asking me if I could still feel my legs. Lots of painkillers. And a horrifying diagnosis: A broken pelvis and three broken ribs. At the end of my stay in the hospital, a young man from the accounting department appeared at my bedside and asked for my insurance information. I also remember calling GeoBlue, my travel medical insurance provider, to let them know where I was and that the hospital would be contacting them soon. I was on crutches for a few weeks, and I hobbled around for the next five months. Paracetamol was my best friend. I focused on getting better and assumed that between the guy from accounting and my call to GeoBlue, everything was settled. It was not. More than two years later, the hospital sent me a bill for $14,543. GeoBlue refused to pay the claim because it said that I waited too long. "Travel insurance isn't a small decision for a big trip," says James Nuttall, vice president of operations at Insubuy. "It makes sense to consult with an expert." Whether you're working with an insurance agent for travel medical insurance or a travel advisor for trip insurance, an expert can guide you in several key ways: Pro tip: If you're doing something exotic — like technical diving, mountain climbing, or um, skiing — an agent is a must, says Mark Whitman, an insurance specialist with Rise & Shield. "If your trip includes altitude, reefs, or any other potential curveballs, talk to an expert," he advises. "Get a policy designed for your idea of fun — before you end up facing a claim no one saw coming." Of course, you can buy travel insurance directly, and you might end up with a great policy. But purchasing one through an expert — either a travel agent or an insurance agent — adds an important benefit. "While it's possible to buy travel insurance on your own, a travel advisor can help you find the best product for your specific itinerary and feel confident that your travel investment is protected," says Robert Gallagher, president of the US Travel Insurance Association. "When it comes time to file a claim, they can also help tremendously with documentation." It's important to distinguish between insurance agents and travel agents, notes Louise Norris, a health policy analyst for "Insurance agents are licensed by the insurance department of any state in which they sell coverage," she says. "Travel agents are subject to different registration requirements that vary by state." She says some travel agents offer travel insurance as part of the packages they provide, but they may not be as well-versed in the nuances of the insurance coverage provisions as a licensed insurance agent would be. But the bottom line, according to experts, is that having any agent can really help. "Buying travel insurance through an agent ensures travelers don't miss critical details, like understanding medical exclusions or knowing which parts of their trip costs should be covered," says Nicole Perreault, chief operating officer of AXA Partners US. I asked Stephanie Goldberg-Glazer, a travel advisor with Live Well, Travel Often, to run through the list of things she does for her clients if they have to file a claim. "We walk them through the entire claims process, beginning to end," she explains. "So, when the claim is initially filed, we gather all of the paperwork, and help them navigate through exactly what is required by the claim analysts." But it doesn't end there. While most travel insurance claims are paid quickly, some drag on. That's where the Live Well, Travel Often team comes in. "We follow up with the analysts throughout the process, until the claim is resolved," she says. Note: Some travel advisors don't offer this service, so it's worth asking before you hire a travel advisor. If they say "yes," it may be worth giving them your business. Rachel Wagner used an agent to buy her travel insurance policy for a recent transatlantic cruise. Her husband contracted COVID and pneumonia and spent three days in the ship's medical center and another two weeks in the hospital. Her adviser held her hand through the entire experience, explaining the claims process and guiding her through the steps. "Ours was a complicated claim and I'm so thankful that we didn't have to wade through this daunting process alone," says Wagner, a consultant from Bixby, Okla. Lucky her. But could an agent rescue me from a $14,543 bill? I wasn't surprised by GeoBlue's denial of my claim. Most major insurance companies give you 12 months from the date of service to file your paperwork. But these were special circumstances. It turns out the hospital had obtained a guarantee of payment from GeoBlue, but instead of following through, it decided to bill me two years later. Worse, the hospital had sent me a bill that claimed this was their second notice and had already applied some late fees. But it was the first notice I had received. After getting a rejection from GeoBlue, I called the company to inquire about an appeal. A representative walked me through the steps in a phone call but didn't give me much hope. Too much time had elapsed. Still, I filed an appeal, in which I carefully explained what happened. I hoped GeoBlue would grant an exception to its 12-month limit on filing claims. I honestly believed that the hospital was working directly with my insurance company. Looking back, that was a mistake. I should have called the insurance company after my discharge to ensure that they were actively working on my claim. Nothing is automatic. A few weeks later, I got a random email from my insurance agent, Joe Cronin at International Citizens Insurance, asking how I was doing. Cronin hadn't sold me the GeoBlue policy, but he helped me find my current travel medical policy. I mentioned that I was having trouble with a medical claim. Two weeks later, a senior claims adjuster at GeoBlue called me. They had heard from Cronin, found my appeal, listened to the phone calls and reviewed the paperwork — and decided to pay the claim in full. It's unclear if GeoBlue would have eventually considered my appeal, but I know that Cronin's advocacy on my behalf gave the insurance company a little nudge. "An agent is there to advocate for you in emergencies and to navigate some of the more complicated processes involved in a claim," Cronin explained. "This is a big part of our value." I'm forever grateful for that. And I'm also grateful that GeoBlue decided to honor my claim. "In an industry where fine print can make or break a trip, having a knowledgeable travel insurance agent is essential," says Ned Tadic, a spokesman for Squaremouth. "A knowledgeable agent can help provide clarity, ensure travelers are truly protected, and serve as an advocate when unexpected events disrupt plans — and we've been seeing a lot of disruptions happen as of late." So my lesson, two years in the making, is this: Choose your insurance agent as carefully as you would your policy. Good agents won't just help you select the right policy for you. They'll also ensure your claim gets the attention it deserves.
The Independent
12-05-2025
- The Independent
The most underrated spots to visit for anyone inspired by Eurovision's host country
Switzerland, renowned for its chocolate, cheese, and stunning landscapes, is preparing to host Eurovision 2025 in the vibrant city of Basel. As the picturesque city along the Rhine gears up for the 69th edition of the song contest, let's explore some of Switzerland's lesser-known treasures beyond the Eurovision buzz. These hidden gems offer a tranquil escape from the crowds, showcasing the country's diverse beauty. Here are 4 of the most underrated destinations to explore in this beautiful Alpine nation: 1. Jaun, Fribourg Nestled in the mountainous region of Fribourg is the idyllic municipality of Jaun. Charming houses that look like they have been plucked from the pages of a fairytale surround a magnificent waterfall that draws all eyes to its commanding presence. This honeypot for hikers and nature lovers encompasses plenty of different walking routes which vary in difficulty and time. The Gastlosen four-hour circular route in particular offers a magnificent view of the Bernese Alps, according to Switzerland Tourism. Plus, if you are looking to get a richer knowledge of the culture and history of this rural area, The Cantorama, also known as 'the house of Fribourg choral singing' (which is located in the former Romanesque church of Jaun), and the unique cemetery behind the church of St. Stephan are both worth a visit. 2. Arosa, Graubünden Arosa, a picturesque Alpine resort village nestled in the Schanfigg Valley in Switzerland's canton of Graubünden, is famous for its ski slopes during winter, but it truly comes alive in summer with its scenic lakes and hiking trails. One of the most popular walking routes is the Squirrel Trail, where hikers can enjoy close encounters with the friendly local squirrels – which are often bold enough to climb onto hikers' shoes or up trouser legs. The trail begins at the Vita Parcours in Arosa and winds its way to the Maran bus stop, with ten beautifully illustrated panels along the route telling the story of the squirrel. Switzerland Tourism recommends visiting Weisshorn, the highest peak in the Arosa region accessible by cable car – a memorable experience which offers breathtaking views of hundreds of mountain peaks. Travellers seeking a truly unique experience should consider adding the Arosa Bear Sanctuary to their itinerary – an exceptional wildlife conservation project created in partnership with Arosa Tourism and FOUR PAWS. 3. Sion, Valais Renowned for its two iconic landmarks – the 13th-century ruins of Tourbillon Castle and the impressive Valère Castle complex – Sion is a historic gem within in the southwestern Swiss canton of Valais. Visitors can reach the striking hilltop fortifications by meandering through charming, winding alleyways that pass by the Cathedral of Our Lady of Sion and the intriguing Witches' Tower, according to Switzerland Tourism's website. Set in the sun-drenched Rhône Valley, Sion is also celebrated for its rich culinary heritage, featuring regional specialities such as raclette, apricots, saffron, dried meats, and, most notably, wines from its abundant vineyards. Holidaymakers looking to cool off this summer should head towards the Domaine des Îles. This sublime recreational area features a refreshing lake, perfect for swimming and unwinding with the whole family. 4. Spiez, Bern Spiez is one of Switzerland's most stunning yet often overlooked lakeside towns. Tucked away in the canton of Bern, along the serene shores of Lake Thun, it offers an idyllic summer escape – whether you're sailing across the lake in the afternoon or unwinding with a glass of local wine among the vineyards by evening. The town's crowning jewel is the magical Spiez Castle, which invites visitors to transport back in time to the medieval era. And don't miss out on the early Romanesque castle church and the pretty grounds that surround it, which are perfect for a leisurely stroll.
