Latest news with #Avaya
Business Wire
22-04-2025
- Business
- Business Wire
Announcing Avaya Infinity™ Platform
MORRISTOWN, N.J.--(BUSINESS WIRE)-- Avaya, a global enterprise software leader, today announced its new Avaya Infinity™ platform. Built to unify fragmented customer experiences, Avaya Infinity™ equips enterprises to evolve their contact centers into connection centers strengthening their most important relationships. Avaya Infinity™ injects modern technology including AI and intelligent orchestration into existing enterprise environments, connecting the channels, insights, technologies and workflows that together create customer and employee relationships. With Avaya Infinity™, organizations can become almost infinitely adaptable to evolving customer and market demands. 'Strong bonds are earned over time, interaction by interaction,' said Patrick Dennis, CEO, Avaya. 'But the reality for the world's largest businesses and public sector organizations is that too often investments in new technologies, channels and modalities meant to strengthen customer interactions actually splinter them. Avaya Infinity™ reverses this tide, collapsing silos and creating connections that transform the contact center from a vehicle for surface-level contact to the place where enterprise relationships deepen and expand.' More Connected Experiences, Stronger Customer Bonds The Avaya Infinity™ platform enables the world's largest enterprises and public sector organizations to strengthen the customer connections that build business value. The platform gives customers the advanced capabilities they need to interact with organizations on their terms while improving the quality of the one-to-one human relationships that dictate enterprise success. Avaya Infinity™ creates connected customer experiences by: Connecting Channels, bringing voice and digital channels together to keep customer and employee communication flowing seamlessly. Connecting Insights, combining fragmented data and illuminating customer and employee behaviors to speed smarter decisions. Connecting Technologies, unifying AI, applications and disparate systems into a single ecosystem to keep businesses agile. Connecting Workflows, integrating and seamlessly orchestrating every workflow to deliver instant, hyper-personalized experiences that reflect infinite customer journeys. Enterprise Stability, Extreme Agility Reflecting the power of its connected approach, Avaya Infinity™ significantly accelerates enterprise agility. The platform enables large global organizations to unlock the potential of their existing infrastructure investments while fluidly integrating technologies like AI and intelligent orchestration across their CX environments. With Avaya Infinity™, enterprises no longer need to choose between the flexibility and speed of the cloud and the security and data privacy of on-premises solutions. Now they can innovate in virtually unlimited ways across private, on-prem and hybrid environments, without compromising on the foundational reliability and control that is essential to enterprise data sovereignty. They can also take advantage of the platform's AI-agnostic capabilities, selecting and switching among their AI tools of choice with complete flexibility and control. "For decades Avaya has been the trusted partner for enterprises operating in complex, highly regulated industries and our largest customers have made it clear: rigid systems and AI experiments are holding them back,' commented Dennis. 'They need a connection center that lets them modernize on their terms—without giving up control, extensibility or security. By extending the value of their existing investments, Avaya Infinity™ expands the possibilities of who enterprises are today and accelerates the best of what they can be next." Availability The Avaya Infinity™ CX platform is available today. To learn more, visit Supporting Quotes "As a long-standing Avaya partner, Sabio has evolved to meet the dynamic needs of our shared customers," said Andy Roberts, Group CEO, Sabio. "The evolution of the Avaya Experience Platform marks a pivotal moment, fundamentally changing how enterprises modernize their CX strategies and deepen customer relationships. Historically, organizations have moved slowly due to complexity, but this platform, delivered through Sabio's expert services, can help organizations navigate this transformation seamlessly. Our contact center, AI, Automation and data insights are proven to deliver faster integrations and accelerated transformation for organizations seeking brilliant customer experiences." 'At Leon Medical Centers, we pride ourselves on offering personal attention and establishing a standard of care that leads to quality medical treatment,' said Marcus Gomez, CIO, Leon Medical Centers. 'Central to that mission is the experience we deliver to patients, and we rely on our Avaya platform to be there when patients need us any time — day or night. As a long-time customer of Avaya, we are impressed with the new vision and will continue to partner closely to ensure our mission is fulfilled with every patient encounter.' "Avaya's Infinity™ platform stands out by addressing a critical gap in the market - real-world enterprise migration patterns are neither linear nor straightforward,' said Oru Mohiuddin, Research Director, Enterprise Communications and Collaboration, IDC. 'Avaya's flexible architecture, combined with strong orchestration capabilities, provides enterprises the agility to support their customers. Avaya is breaking away from rigid, binary views of cloud migration and introducing innovations that empower enterprises to evolve and transform at their own pace - whether on-premises, in the cloud, or a hybrid of both.' "The Verint CX Automation platform fully integrates with Avaya Infinity™,' said Dan Bodner, CEO, Verint. 'We can enable our joint enterprise customers to achieve stronger AI business outcomes with greater scale and speed – but not at greater cost. By layering Verint's AI-powered automation onto Avaya's secure platform, businesses can rapidly deploy intelligent solutions that drive costs down while elevating their customer relationships." Additional Resources For more information about the Avaya Infinity™ platform and its latest enhancements, read our blog, Behind the Platform: The Technology Driving Avaya Infinity™. Learn how Avaya Infinity™ is Driving Intelligent Orchestration and Creating Connections. Request a demo to see how Avaya Infinity™ can unlock your contact center into a connection center. About Avaya Avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. Learn more at Cautionary Note Regarding Forward-Looking Statements Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute 'forward-looking statements' within the meaning of the Private Securities Litigation Reform Act of 1995 (the 'PSLRA'). Generally, words such as 'anticipate,' 'estimate,' 'expect,' 'could,' 'intend,' 'believe,' 'plan,' 'target,' 'forecast' and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management's current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company's control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company's cautionary statements under the PSLRA. All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Source: Avaya Newsroom
Tahawul Tech
15-04-2025
- Business
- Tahawul Tech
'You can't create a lasting impact without investing in local talent.' – Nidal Abou-Ltaif, TeKnowledge
CNME Editor Mark Forker spoke to Nidal Abou-Ltaif, Chief Revenue and Transformation Officer at TeKnowledge, to find out more about how their AI-First Expert Services model can unify the entire lifecycle of business transformation. Nidal Abou-Ltaif is one of the most respected and revered business and technology leaders in the Middle East. Abou-Ltaif is perhaps best known for his long association with global CX company Avaya, but he is now forging a new path, and hoping to help US tech company TeKnowledge scale new heights across the region. As organizations race to operationalize AI at scale, many are hitting familiar roadblocks: vendor fragmentation, siloed service models, and costly integration gaps. According to IDC, 70% of CIOs cite vendor sprawl as a barrier to progress, while Gartner reports that 77% struggle to deliver AI value due to disconnected systems. TeKnowledge believe the answer lies in a new kind of partnership—one that unifies the entire lifecycle of transformation through an AI-First Expert Technology Services model. Today, the company unveiled a refreshed brand identity and a service framework designed to close these gaps by embedding AI from strategy through delivery and continuous improvement. At the core is a continuum of integrated solutions and services spanning AI, Customer Experience (CX), Cybersecurity, Digital Skilling, Professional and Managed Services. This connected model is built to make transformation more accessible and impactful—through long-term thinking, deep partnerships, and expert-led execution. CNME sat down with Abou-Ltaif for a deep dive on all things TeKnowledge. You joined TeKnowledge in October 2024. Almost six months in, how would you reflect on your experience so far? What does your strategy look like for the remainder of 2025? It's been an energizing and deeply meaningful six months. I joined at a time of momentum and change, and what stood out immediately was the strength of connection—between our people, our customers, and our purpose. Across our global hubs, I've seen real depth in both technical capability and local insight, which is increasingly important as we support clients in more complex, fast-moving environments. This month marked an important milestone for us, with the launch of our AI-First model and new brand identity. But more importantly, it reinforced our focus—making transformation both accessible and sustainable. We're moving away from episodic change and toward continuous innovation. That shift calls for clarity, discipline, and focus—and that's where our efforts are concentrated. The path forward is about scaling what works, building on strong foundations, and forming partnerships that deliver long-term value. Tell us more about the AI-First Expert Technology Services model you introduced. Why is it relevant now? There's been no shortage of excitement around AI—but what many organizations need is a way to move from idea to impact. That's what this model is designed to support. Our AI-First Expert Technology Services model brings together five essential elements: AI, Customer Experience (CX), Cybersecurity, Professional Services, and Managed Services. These aren't siloed offerings—they're intentionally integrated to support the transformation continuum of enterprises, enabling continuous progress from strategy through delivery, adoption, and ongoing optimization. We built the model in response to three persistent challenges we kept seeing in the market. First, the pace of AI advancement is outpacing most organizations' ability to integrate it. There's pressure to adopt quickly, but the complexity beneath the surface—data readiness, operating models, governance—is often underestimated. Second, many enterprises are working with too many vendors, especially in areas like customer engagement and operations. That fragmentation creates disjointed experiences and slows down innovation. Third, even when the technology is in place, adoption and internal capability-building often lag behind. And that's where momentum gets lost. This model addresses all of that. It embeds AI from the ground up and provides continuity across the transformation journey—helping clients move faster, scale smarter, and unlock measurable outcomes across AI, CX, and Cybersecurity. What brings it to life is the capability behind it—the people who deliver with clarity, consistency, and care. Over 70% of our workforce is trained on Microsoft technologies, with deep certifications across Azure, Dynamics, and Copilot. AI is no longer a standalone solution—it's becoming a horizontal capability that sits across the enterprise. And that shift calls for more than a new toolset. It calls for a new kind of service partner—one that's technically grounded, operationally ready, and aligned to outcomes from day one. It also requires continuous investment in learning and internal skilling—because the ability to lead in AI starts with the ability to learn, adapt, and evolve from within. How important is hiring local talent to your growth strategy, particularly in regions with strong nationalization agendas? It's a core principle. You can't deliver relevant solutions without local context—and you can't create lasting impact without investing in local talent. Across markets, we're seeing growing emphasis on national workforce development. That aligns with how we operate. We approach it with intent—because building local capability is both a strategic advantage and a long-term commitment to the communities we serve. It's also a differentiator. People who understand the regulatory, cultural, and operational nuances of a market are often the ones who unlock the most value. By focusing on local skilling and long-term employability, we're able to serve clients in ways that are both technically excellent and contextually aware. In January 2025, you made several leadership appointments. How do these help advance your strategy? Leadership is one of the most powerful accelerators of change. The right people bring alignment, clarity, and momentum—and that's exactly what we've aimed to strengthen. The new leadership team reflects diverse global experience across transformation, delivery, and customer engagement. But beyond expertise, they bring a shared mindset: that impact is earned through trust, operational excellence, and consistent execution. We've also worked hard to create an environment where talent can thrive. A strong culture, supported by clarity and high standards, allows people to lead with confidence—and deliver with purpose. You recently announced a partnership with Genesys. What makes this collaboration significant? It's a great example of alignment between platform strength and delivery readiness. Genesys brings a powerful set of capabilities in customer experience. Our role is to help operationalize those capabilities in large-scale, real-world environments—through process expertise, managed services, and integration that's designed for complexity. We've seen growing demand for solutions that not only modernize engagement but also build long-term capability—from automation to analytics to skilling. This collaboration enables us to bring modern customer engagement solutions to market faster—with the delivery scale, security, and integration our clients require. It also complements our long-standing work with Microsoft, particularly in areas like AI, security, and productivity. Together, these partnerships allow us to deliver more connected, scalable outcomes—and meet clients where they are in their transformation journey. What lessons guide your approach to sustainable growth? Sustainable growth starts with clarity. You need to know what differentiates you—and stay focused on delivering it, consistently and intentionally. For us, that means simplifying complexity. Many clients are navigating disjointed systems and competing priorities. What they value most is coherence: partners who can connect insight to execution, and strategy to measurable outcomes. It also means investing in culture. Scale only works when people grow with it. That's why we've prioritized leadership development, skilling, and environments where trust drives performance. Technology should enable progress, not overwhelm it. Growth becomes sustainable when it's built on capability, not just ambition. AI is moving fast—especially in CX. What trends do you see, and how is TeKnowledge positioned to lead? The conversation around AI is evolving—from curiosity to capability, from potential to performance. We've entered a moment where the real challenge isn't the technology itself, but how to harness it with intention and clarity. In customer experience, we often talk about personalization, speed, and scale. But behind every great customer interaction is an empowered employee. CX and EX are deeply connected, and organizations that invest in both are creating the most meaningful change. What's emerging is a new definition of progress. Innovation is no longer defined by breakthroughs alone—it's a continuum. A consistent rhythm of improvement, learning, and adaptation. And that requires more than platforms—it calls for expertise, precision, and a commitment to long-term value. That's the foundation of our AI-First Expert Technology Services model. We bring intelligence into every layer of the enterprise—how services are delivered, how decisions are made, and how outcomes are achieved. This approach enables clients to scale confidently, with built-in clarity and control. What excites me most is seeing how AI is reshaping how businesses think about value—how they design experiences, empower people, and make decisions. Intelligence is no longer confined to a system or a function; it's becoming part of how organizations operate at every level. That shift opens the door to entirely new possibilities—ones we're actively exploring alongside our clients.
Mid East Info
08-04-2025
- Business
- Mid East Info
Azizi Developments unveils next-gen digital solutions to elevate customer experience - Middle East Business News and Information
Azizi Developments, a leading private developer in the UAE, is reinforcing its digital transformation through carefully implemented technological solutions, bolstering efficiency, customer engagement, and seamless connectivity. Its latest advancements include an online inventory system, a cutting-edge mobile application, a unified Avaya-powered communication suite, and the adoption of SAP to enhance business processes. As part of its commitment to innovation, Azizi Developments has introduced an advanced tool that allows interested buyers to browse and reserve units directly via its website. This upgrade ensures greater openness and convenience, creating a friction-free purchasing experience for investors and end-users. Complementing this, the Azizi mobile app now provides real-time access to up-to-date listings and a centralized client portal. By consolidating purchase tracking, document management, and direct messaging into one intuitive interface, the application cuts manual workloads for sales teams by over 50% and boosts user satisfaction by 40%, keeping all parties informed and engaged from initial inquiry until handover. The company has also deployed an enterprise communications platform that runs on Avaya and seamlessly integrates with Microsoft Teams. Accessible on desktops, laptops, and smartphones, this solution combines voice, messaging, and video conferencing into a secure environment—reducing response times and enforcing end-to-end encryption. Concurrently, a strategic partnership with SAP is introducing RISE with SAP Private Cloud and SAP S/4HANA as the group's new operational backbone. Adding SAP's AI-driven capabilities will help the firm optimize business workflows, team management, and client service. By streamlining core systems under a resilient architecture, Azizi is well prepared to scale its portfolio to delivering 150,000 units and expanding into hospitality with greater agility and oversight. Mr. Farhad Azizi, Group CEO of the Azizi group of companies, said: 'We remain focused on pioneering smart solutions that improve productivity, transparency, and connectivity. Launching our web-based inventory platform, the Azizi Mobile App, a communication suite, and using SAP technologies are key milestones in our pursuit of delivering real estate excellence. These efforts enable us to better serve our customers, streamline procedures, and set new benchmarks in the sector.' With these new transformative initiatives, Azizi Developments reinforces its position as a forward-thinking, innovation-led developer, ensuring an enhanced experience for all of its stakeholders. About Azizi Developments: Azizi Developments is a leading developer based in Dubai, UAE. With more than 40,000 homes successfully delivered to local and international investors and end users of over 100 nationalities, the developer prides itself on its extensive portfolio of modern luxury developments across Dubai's most sought-after residential and commercial destinations, its construction-driven approach, and its commitment to transparency and customer centricity. Azizi's residential and commercial properties are investor friendly, catering to all lifestyles. The developer makes it its international mission to develop lifestyles and enrich the lives of its residents with a focus on catalyzing the vision and development of the markets that it operates in. Azizi currently has around 150,000 units under construction, valued at several tens of billions of US dollars. The company is renowned for developing the world's second tallest skyscraper and an AED 2.5 billion opera, which is its gift to the city, as part of its cultural district at Azizi Venice. Azizi has a strong track record and sizeable project pipeline through its extensive land bank and strategic partnerships with Dubai's key master developers and is instrumental in developing world-class properties in MBR City, Palm Jumeirah, Sheikh Zayed Road, Dubai Healthcare City, Dubai South, City of Arabia, Al Furjan, Studio City, Sports City and Downtown Jebel Ali.
Tahawul Tech
08-04-2025
- Business
- Tahawul Tech
Opinion: ‘Eight Touchpoints, Zero Resolution – The Cost of Disconnected Customer Journeys'
Iman Ghorayeb, is a seasoned communications professional, perhaps best-known around these parts in her previous role as the Director of Marketing and Communications at Avaya. With that in mind, Iman knows a thing or two about customer experiences, and in this compelling op-ed below, she documents her nightmare experience at Cairo Airport earlier this month. With years spent working in the Customer Experience (CX) industry, the complexity of delivering seamless service is well understood. Orchestrating emotionally resonant journeys—especially in high-pressure environments like air travel—requires robust systems, empowered employees, and well-designed processes. In recent years, brands have heavily promoted the idea of connecting Employee Experience (EX) with CX to create more consistent, human-centric service. It's a compelling narrative—and one that many companies are still far from realizing in practice. A recent personal travel disruption with a global airline made that gap painfully clear. Over the course of 24 hours, I encountered eight separate service touchpoints—from frontline staff and the contact center to the mobile app, live chat, and email support. On paper, all the right tools were there. But none of them worked together. Each interaction felt like starting over. There was no continuity, no escalation, and no resolution. The result wasn't just inconvenience—it was a real-world lesson in how even well-resourced brands can fail when orchestration is missing. The Frontline Disconnect: Limited Empathy, No Empowerment The journey began at the departure airport, where check-in was denied due to a situation that could have been resolved with minimal support. A frontline supervisor was approached for help, but quickly dismissed the issue. She explained she had: No access to internet-based tools. No way to call HQ or operations. No authority to override or adjust travel. Her demeanor was equally detached—perhaps due to working the first day of Eid while others were heading off to celebrate with family. That frustration came through clearly. Whatever the reason, the service response set the tone for everything that followed. What it revealed: When frontline employees are emotionally disconnected and operationally unsupported, the brand's promise is instantly compromised. Contact Center Fatigue: Multiple Interactions, Inconsistent Outcomes With no support on the ground, the only option was to escalate through the airline's contact center. This resulted in eight separate interactions: three phone calls and five live chats. The first two agents passed the issue on without engagement. The third call dropped mid-conversation. Each live chat restarted from zero—no shared history, no case reference. One agent finally attempted to help, but the issue remained unresolved. What it revealed: Without a unified customer profile or case tracking, every interaction becomes a new problem, regardless of how many times it's already been explained. Even as a CX practitioner, navigating this process was draining. For customers without the same level of knowledge or patience, it would be enough to walk away for good. Digital Frustrations: Disconnected Systems, Poor App Experience The airline's mobile app looked promising. Travel history and account details were accessible—but once support was needed, the gaps became clear. Live chats dropped with no option to resume. Conversations didn't carry over to new agents. A customer satisfaction survey appeared before the chat had ended. What it revealed: A digital interface doesn't equal a digital experience. Without continuity, even well-designed tools can become a source of friction. This is a classic case of digital investment without experience orchestration—where the tech is present, but not designed to support real service needs. Email Support: A Silent Channel In a final attempt, multiple emails were sent to the airline's customer service team. They were marked urgent, detailed the issue, and even warned of potential escalation. The only replies received were automated acknowledgments. No human response came within the 24-hour window. No action was taken to resolve the issue. What it revealed: A channel that isn't monitored or supported is worse than no channel at all. It creates false hope and deepens frustration. This was a reminder that offering multiple support channels is meaningless without proper orchestration, ownership, and follow-through. AI Is Not the Fix—Unless EX Is Part of the Strategy There's no doubt that AI is reshaping the customer experience landscape. It brings promise: faster resolutions, predictive support, personalization, and 24/7 service. But this experience underscored something important. What this journey revealed—through eight disconnected touchpoints—is that the real challenge lies not in customer-facing technology, but in how teams, systems, and decisions are connected behind the scenes—what the industry calls orchestration. AI can route tickets, generate replies, and even analyze tone. But it can't compensate for a frontline employee with no tools or authority, a contact center with no visibility into prior conversations, a digital platform with no continuity across sessions and a team culture that's reactive, not empowered. When EX is ignored, AI becomes just another disconnected layer. This wasn't just a travel disruption—it was a personal, frustrating experience that unfolded in real time. And as someone who helps brands design better customer experiences, it became a painfully clear reminder that even the best intentions—and the best tools—can fail without orchestration and empowered employees. The airline had the infrastructure: a mobile app, a contact center, live chat, email support. But none of it worked in sync. And none of it worked for me. From a professional standpoint, it became a real-time case study in how customer experience breaks not at a single point of contact—but across the invisible seams between them. What matters is not the number of channels a brand offers, but well those channels work together—and how well the people behind them are supported. Because sometimes, it only takes eight disconnected moments and zero resolution to turn even a loyal customer into someone who chooses not to return.
Zawya
08-04-2025
- Business
- Zawya
Azizi Developments unveils next-gen digital solutions to elevate customer experience
Dubai, UAE: Azizi Developments, a leading private developer in the UAE, is reinforcing its digital transformation through carefully implemented technological solutions, bolstering efficiency, customer engagement, and seamless connectivity. Its latest advancements include an online inventory system, a cutting-edge mobile application, a unified Avaya-powered communication suite, and the adoption of SAP to enhance business processes. As part of its commitment to innovation, Azizi Developments has introduced an advanced tool that allows interested buyers to browse and reserve units directly via its website. This upgrade ensures greater openness and convenience, creating a friction-free purchasing experience for investors and end-users. Complementing this, the Azizi mobile app now provides real-time access to up-to-date listings and a centralized client portal. By consolidating purchase tracking, document management, and direct messaging into one intuitive interface, the application cuts manual workloads for sales teams by over 50% and boosts user satisfaction by 40%, keeping all parties informed and engaged from initial inquiry until handover. The company has also deployed an enterprise communications platform that runs on Avaya and seamlessly integrates with Microsoft Teams. Accessible on desktops, laptops, and smartphones, this solution combines voice, messaging, and video conferencing into a secure environment—reducing response times and enforcing end-to-end encryption. Concurrently, a strategic partnership with SAP is introducing RISE with SAP Private Cloud and SAP S/4HANA as the group's new operational backbone. Adding SAP's AI-driven capabilities will help the firm optimize business workflows, team management, and client service. By streamlining core systems under a resilient architecture, Azizi is well prepared to scale its portfolio to delivering 150,000 units and expanding into hospitality with greater agility and oversight. Mr. Farhad Azizi, Group CEO of the Azizi group of companies, said: 'We remain focused on pioneering smart solutions that improve productivity, transparency, and connectivity. Launching our web-based inventory platform, the Azizi Mobile App, a communication suite, and using SAP technologies are key milestones in our pursuit of delivering real estate excellence. These efforts enable us to better serve our customers, streamline procedures, and set new benchmarks in the sector.' With these new transformative initiatives, Azizi Developments reinforces its position as a forward-thinking, innovation-led developer, ensuring an enhanced experience for all of its stakeholders. About Azizi Developments Azizi Developments is a leading developer based in Dubai, UAE. With more than 40,000 homes successfully delivered to local and international investors and end users of over 100 nationalities, the developer prides itself on its extensive portfolio of modern luxury developments across Dubai's most sought-after residential and commercial destinations, its construction-driven approach, and its commitment to transparency and customer centricity. Azizi's residential and commercial properties are investor friendly, catering to all lifestyles. The developer makes it its international mission to develop lifestyles and enrich the lives of its residents with a focus on catalyzing the vision and development of the markets that it operates in. Azizi currently has around 150,000 units under construction, valued at several tens of billions of US dollars. The company is renowned for developing the world's second tallest skyscraper and an AED 2.5 billion opera, which is its gift to the city, as part of its cultural district at Azizi Venice. Azizi has a strong track record and sizeable project pipeline through its extensive land bank and strategic partnerships with Dubai's key master developers and is instrumental in developing world-class properties in MBR City, Palm Jumeirah, Sheikh Zayed Road, Dubai Healthcare City, Dubai South, City of Arabia, Al Furjan, Studio City, Sports City and Downtown Jebel Ali.
