Latest news with #CAISY
Techday NZ
2 days ago
- Business
- Techday NZ
Skillsoft & Salesforce launch AI learning for support teams
Skillsoft has announced a partnership with Salesforce to provide AI-powered learning solutions designed to improve the capabilities of customer support teams using the Salesforce platform. The collaboration introduces Skillsoft's CAISY offerings to the Salesforce ecosystem in response to persistent skill gaps in customer support. Research cited by the companies highlights that while 59% of service decision-makers consider upskilling customer-facing staff a priority, 70% still report service challenges due to underskilled teams. AI-driven coaching Skillsoft's CAISY platform delivers interactive, AI-powered coaching environments within Salesforce, enabling support personnel to practise high-stakes customer conversations and receive real-time feedback. These features are intended to strengthen essential skills such as communication, empathy, and problem-solving without interrupting regular workflows. According to Salesforce data, customer expectations are changing rapidly, with 80% of customers valuing the quality of their experience as highly as the company's products and services. Skillsoft and Salesforce aim to address these evolving demands by making targeted training accessible directly within the tools customer-facing teams already use. "Exceptional customer service does not happen by chance – it is the result of consistent practice, feedback, and development. Too often, support teams lack access to the kind of training that effectively prepares them for the real-world conversations they face every day," said Apratim Purakayastha, General Manager, Talent Development Solutions, Skillsoft. "Our work with Salesforce will bring the transformative learning experience of CAISYTM directly into the tools customer-facing teams use every day, helping organisations strengthen relationships, improve performance, and turn their support function into a competitive advantage." Skillsoft's integration with Salesforce will allow support teams to simulate varied customer scenarios, such as managing difficult issues with upset customers or handling refund requests. These scenarios are customisable and include instant feedback aligned with each organisation's unique requirements. Integration details The first of the new applications, Skillsoft CAISY for Agentforce on AgentExchange, is embedded in Agentforce, Salesforce's digital labour platform. This tool uses custom conversation rubrics developed by Skillsoft to evaluate real customer support interactions. Agents get actionable performance scores and coaching recommendations, while managers can spot skills gaps and identify development opportunities for their teams. The aim is to create faster feedback cycles and more consistent service performance. For continuous learning during work, Skillsoft CAISY for AppExchange offers another route for support teams. This application provides access to interactive practice modules - such as dealing with irate customers—directly within Salesforce. The modules are intended to build confidence and competence in handling typical customer service cases through targeted skills practice. Tyler Carlson, Senior Vice President and Head of Product, AppExchange and Ecosystem at Salesforce, highlighted the immediate and scalable value of the partnership: "We are excited for Skillsoft to bring its industry-leading enterprise learning solutions to Salesforce, delivering real-time AI training for organisations and their customer service teams exactly when they need it. Having Skillsoft CAISYTM within Salesforce will unlock the next evolution of how humans and AI agents, together, deliver quality training and great customer experiences at scale." Focus on measurable outcomes Both companies cite the need for measurable improvements in service quality and customer satisfaction. Through deeper integration with daily operations, organisations are expected to benefit from enhanced visibility into team capabilities and more efficient ways to address performance issues. The partnership targets organisations seeking to accelerate workforce upskilling and reskilling by embedding coaching and development tools within the platforms their support teams regularly use. The approach is designed to mitigate the ongoing challenges that have been widely reported within customer service environments. Skillsoft's offerings will be available to the broad Salesforce user base, enabling practical, in-the-moment learning opportunities that reflect the diverse and evolving demands of customer support roles. Follow us on: Share on:
Yahoo
18-04-2025
- Business
- Yahoo
Skillsoft (SKIL): AI Coach CAISY Hits 1M Launches, FY2026 Revenue Set for Growth
We recently published a list of . In this article, we are going to take a look at where Skillsoft Corp. (NYSE:SKIL) stands against other top AI news moving the market today. Investors continue to pour back into Big Tech stocks after the US government announced temporary tariff relief. For many, this is a signal that the technology sector may not suffer much, and further relief could follow. This is moving the major tech stocks and, with it, the index. The S&P and Nasdaq indices are both up over 4% in the last five trading sessions. Apart from the tariff developments, some companies are moving based on company-specific news as tech players continue to race ahead in the race for AI supremacy. Some of these companies are surging considerably and still have ample room to go, so you need to look at these developments before the market prices them in. To come up with our list of top 5 AI news you may have missed, we carefully considered the recent news reports and press releases while ordering the list based on hedge fund sentiment. School children in a classroom using digital learning services to access educational content. Number of Hedge Fund Holders: 11 Skillsoft Corp. offers a global platform for instructor-led training services. The company has two main segments: Instructor-Led Training and Content & Platform. It is known for the Percipio platform, which is an AI-powered learning platform that delivers learning through SaaS solutions. The firm has just announced its earnings report, and its AI initiatives are starting to gain investor attention. According to the management, SKIL is set for growth in 2026 after successfully implementing its transformation strategy. The firm's CAISY AI-powered coach is already gaining traction with over 1 million launches so far. SKIL is now integrating it with customer feedback and planning a rollout in the latter half of this fiscal year. Similar measures have been taken at the integration level, allowing integration with platforms like Oracle, Docebo, and SAP Talent Intelligence Hub. This is also expanding SKIL's ecosystem, which would eventually help it down the road. FY2026 revenue is expected to come in between $530 million and $545 million. This is welcome news for investors as the YoY decline in Q4 revenue had some worried about the company's topline. Free Cash Flow has nearly doubled in a year to $13.2 million, and the management is confident it will land somewhere between $13 million and $18 million in FY2026. Overall, SKIL ranks 4th on our list of top AI news moving the market today. While we acknowledge the potential of SKIL as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns, and doing so within a shorter time frame. There is an AI stock that went up since the beginning of 2025, while popular AI stocks lost around 25%. If you are looking for an AI stock that is more promising than SKIL but that trades at less than 5 times its earnings, check out our report about this cheapest AI stock. READ NEXT: 20 Best AI Stocks To Buy Now and 30 Best Stocks to Buy Now According to Billionaires. Disclosure: None. This article is originally published at Insider Monkey. Sign in to access your portfolio
