Latest news with #CallCenter
Yahoo
17-04-2025
- General
- Yahoo
National Public Safety Telecommunicators Week — A look inside Erie County 911 Call Center
Being a dispatcher is one of the most demanding and important jobs to keep the public safe. 'No day is the same,' said Tiffany Minteer, telecommunicator 4 at the Erie County 911 Call Center. 'It's not like what you see on TV. Not every single call you get is awful. In the four years that I've been here, there is one call that sticks with me.' If there's an emergency, we are taught at a young age to dial 911. This pivotal number connects us to someone who has the knowledge to guide us through our worst days. Emergency Operations Center plan loses funding, renovations may be delayed But what is it like to be on the other side of that phone call? At the Erie County 911 Call Center, the telecommunicators work in pods — One for police and the other for fire. The pods are broken down into sections in the county, and each console and call taker has their own duties. 'It's a very big team effort in there. If there's too much going o,n you have your other two pod mates there to assist you,' said Danielle Erdely, telecommunicator 4 at the Erie County 911 Call Center. 'The questions that we are asking are to get you the correct help. I know it can be frustrating because you're wanting that help and you're wanting it now,' said Minteer. One of the toughest parts of Minteer's job is finding units to send to calls. She said sometimes it can be a puzzle finding the closest available unit to send in a timely manner. Once a call goes to the main 911 center, if it's in the Millcreek police response area, it gets redirected so they can dispatch the correct unit to handle the call. Farmers bring awareness to farm vehicles on roads during Rural Road Safety Week 'Sometimes we have a slow day. I could probably answer maybe five, ten calls a shift. We could have a busy day where I could answer 40, 50, sometimes 60 calls, said Dan Dalleo, police dispatcher in Millcreek Township. Dalleo said that something people may not understand is that dispatchers are normal people as well. Experiencing these calls can take a real mental toll … 'For me specifically, it's pediatric calls. Anytime something happens to a child, kind of hits home,' said Erdely. 'We're a big family out there, so talking with one another helps.' One thing all of these dispatchers have in common — They want to make a difference in people's lives. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
CBS News
14-04-2025
- General
- CBS News
How to opt in for free wildfire cleanup before April deadline
Los Angeles County residents have until April 15 to opt in or out of the U.S. Army Corps of Engineers' free wildfire debris removal program. Officials extended the signup deadline to April 15 after adding commercial and multi-family residential properties to the list of eligible residents. So far, the county has received roughly 8,640 right-of-entry forms , allowing the corps to clean up local properties . Residents can also opt out of the program and hire a contractor to remove the wildfire debris. No matter which option an individual chooses, they must submit paperwork . If officials do not receive a form from a property owner, the government will clean up the debris to "protect public health and safety." In this case, the resident will have to pay for the full cost of the work and a lien may be placed on the property. LA County officials said someone's insurance status will not impact their eligibility for the government-sponsored program. The Army Corps of Engineers expect the wildfire cleanup to finish in January 2026. Anyone with questions about the program can contact the Debris Call Center between 6 a.m. and 6:30 p.m. at (213) 308-8305. Residents can also find help through the wildfire recovery website, , or through the following resources:
