Latest news with #Cegeka
Business Wire
7 days ago
- Business
- Business Wire
CTG Awarded Contract With Texas Department of Information Resources for Technical Staffing
BUFFALO, N.Y.--(BUSINESS WIRE)--CTG, a Cegeka Group company (the 'Company') and a leading provider of IT solutions and services that empower digital agility, has been awarded a contract by the Texas Department of Information Resources (DIR) to offer technical staffing services to state and local governments through DIR's Cooperative Contract Program. 'There is rising demand for technical roles as local and state governments adopt new software, migrate to the cloud, or otherwise update their digital operations,' said Marcy Rychlewski, Vice President of Talent Solutions for CTG. CTG has built a reputation as a reliable provider of high quality technical and professional talent, bringing more than 55 years of experience nationally and 30 years in Texas. Through this DIR contract (DIR-CPO-5587), CTG gives Texas-based government organizations greater access to skilled technical experts that can support their digital transformation projects. 'There is rising demand for technical roles as local and state governments adopt new software, migrate to the cloud, or otherwise update their digital operations,' said Marcy Rychlewski, Vice President of Talent Solutions for CTG. 'We're helping to meet that demand by quickly filling technical roles with top resources.' Through this contract, CTG provides talent for a variety of technical and professional roles within the following categories: - Software Development: DevOps engineer, Architect (cloud, app, enterprise) - Database Administration: Database administrator, Data scientist - Web Development: Front-end web developer, Web administrator - Quality Assurance (QA) Testing: QA engineer, QA associate - Networking and Telecom: Network engineer, Network administrator - Security: Data security analyst, Network security engineer - Project Management: Project manager, Agile scrum master - Technical Services, Help Desk, Operations: Support technician, Product support analyst - IT Services Management (ITSM Operations): Change management manager, Process improvement manager - IT Marketing: Communications coordinator, Digital marketing analyst - IT Contracting and Procurement: IT contract manager, IT contract administrator Texas organizations interested in taking advantage of CTG's talent network can do so by visiting CTG's dedicated DIR project request page. 'Texas government organizations that have upcoming digital projects or are getting serious about digital transformation will need the right talent to get the job done,' said Rychlewski. 'CTG offers a simple, accessible way for them to find the people they need.' For Texas government organizations with direct inquiries or quote requests, email CTG at ctg-texasdir@ with a summary of project scope, job requirements, timeline, contact information, and any other relevant information. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome challenges. Our expertise, grounded in more than 55 years' experience, drives data-driven decisions, boosts business performance, enhances customer experiences, fosters continuous innovation, and elevates cyber resilience. CTG combines local market knowledge with the global expertise of over 10,000 team members in more than 15 countries to provide innovative, tailored solutions. Together, we operate across the Americas, Europe, and India, working with over 3,000 clients in high-growth industries. CTG is a Great Place to Work Certified™ company. Visit About DIR The mission of the Texas Department of Information Resources is to serve Texas government by leading the state's technology strategy, protecting state technology infrastructure, and offering innovative and cost-effective solutions for all levels of government. Visit DIR at
Yahoo
7 days ago
- Business
- Yahoo
CTG Awarded Contract With Texas Department of Information Resources for Technical Staffing
BUFFALO, N.Y., May 27, 2025--(BUSINESS WIRE)--CTG, a Cegeka Group company (the "Company") and a leading provider of IT solutions and services that empower digital agility, has been awarded a contract by the Texas Department of Information Resources (DIR) to offer technical staffing services to state and local governments through DIR's Cooperative Contract Program. CTG has built a reputation as a reliable provider of high quality technical and professional talent, bringing more than 55 years of experience nationally and 30 years in Texas. Through this DIR contract (DIR-CPO-5587), CTG gives Texas-based government organizations greater access to skilled technical experts that can support their digital transformation projects. "There is rising demand for technical roles as local and state governments adopt new software, migrate to the cloud, or otherwise update their digital operations," said Marcy Rychlewski, Vice President of Talent Solutions for CTG. "We're helping to meet that demand by quickly filling technical roles with top resources." Through this contract, CTG provides talent for a variety of technical and professional roles within the following categories: - Software Development: DevOps engineer, Architect (cloud, app, enterprise) - Database Administration: Database administrator, Data scientist - Web Development: Front-end web developer, Web administrator - Quality Assurance (QA) Testing: QA engineer, QA associate - Networking and Telecom: Network engineer, Network administrator - Security: Data security analyst, Network security engineer - Project Management: Project manager, Agile scrum master - Technical Services, Help Desk, Operations: Support technician, Product support analyst - IT Services Management (ITSM Operations): Change management manager, Process improvement manager - IT Marketing: Communications coordinator, Digital marketing analyst - IT Contracting and Procurement: IT contract manager, IT contract administrator Texas organizations interested in taking advantage of CTG's talent network can do so by visiting CTG's dedicated DIR project request page. "Texas government organizations that have upcoming digital projects or are getting serious about digital transformation will need the right talent to get the job done," said Rychlewski. "CTG offers a simple, accessible way for them to find the people they need." For Texas government organizations with direct inquiries or quote requests, email CTG at ctg-texasdir@ with a summary of project scope, job requirements, timeline, contact information, and any other relevant information. About CTG CTG, a Cegeka company, delivers IT and business solutions that enhance clients' digital agility, empowering them to seize new opportunities and overcome challenges. Our expertise, grounded in more than 55 years' experience, drives data-driven decisions, boosts business performance, enhances customer experiences, fosters continuous innovation, and elevates cyber resilience. CTG combines local market knowledge with the global expertise of over 10,000 team members in more than 15 countries to provide innovative, tailored solutions. Together, we operate across the Americas, Europe, and India, working with over 3,000 clients in high-growth industries. CTG is a Great Place to Work Certified™ company. Visit About DIR The mission of the Texas Department of Information Resources is to serve Texas government by leading the state's technology strategy, protecting state technology infrastructure, and offering innovative and cost-effective solutions for all levels of government. Visit DIR at View source version on Contacts Media Amanda LeBlancSenior Vice President, Marketing,
Yahoo
23-05-2025
- Business
- Yahoo
Talkdesk selected by Cegeka to modernize customer experience
Talkdesk artificial intelligence-powered solutions will accelerate Cegeka's goal to enhance customer engagement and provide exceptional quality support across multiple channels PALO ALTO, Calif. and HASSELT, Belgium, May 23, 2025 (GLOBE NEWSWIRE) -- Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced that Cegeka, a leading global IT solutions provider, has selected Talkdesk to modernize its customer experience. By adopting the Talkdesk cloud-native and AI-driven platform, Cegeka aims to enhance customer engagement and deliver consistent, high-quality support across multiple channels. Talkdesk was selected for its omnichannel capabilities, user-friendly interface for its service desk agents, and advanced AI tools designed to streamline workflows and address diverse customer needs. As part of the partnership, Talkdesk will provide Cegeka with a range of solutions from the Talkdesk CX Cloud™ suite. These capabilities include text-to-speech and speech-to-text, as well as live chat and voice bots, adding new channels for real-time support. Additionally, Talkdesk CX Analytics extracts valuable insights from customer conversations so Cegeka can continuously improve its customer service. Talkdesk's ongoing track record of innovating and introducing cutting-edge AI solutions to its platforms was a significant reason for Cegeka's decision. Cegeka recognized how Talkdesk can help the organization seamlessly integrate AI into its customer service, minimizing response times and reducing average handle time (AHT). Among its many capabilities, Talkdesk Ascend AI enables businesses to automatically identify frequently asked questions (FAQs) and create consistent, fast responses to recurring issues. It also detects intent during conversations to improve agent responsiveness and service quality. 'Partnering with Talkdesk has supported our efforts to modernize customer experience at Cegeka,' said Luc Dedroog, vice president of digital workplace at Cegeka. 'The platform offers flexibility and simplicity, which has helped streamline service for both our customers and service desk agents. We expect to see improvements in customer satisfaction from our initial deployments and look forward to exploring the potential of Talkdesk's AI capabilities moving forward.' Ease of deployment and use was another deciding factor in Cegeka's choice to implement Talkdesk solutions. Talkdesk CX Cloud has a user-friendly interface and provides seamless integrations with the third-party systems Cegeka uses. The Microsoft Teams Connector integrates its communications solutions, and Talkdesk BYOC (Bring Your Own Carrier) facilitates easy integration with Cegeka's existing telephony provider to maintain its current customer service phone numbers—making Talkdesk solutions seamless to implement and deploy and putting all information easily at agents' fingertips. Additionally, the Quobis app will enable internet-based calling and efficiently route conversations to the appropriate groups, without the need for manual routing. 'Talkdesk looks forward to empowering Cegeka to deliver an enhanced customer experience through our innovative and comprehensive solutions,' said Tiago Paiva, chief executive officer and founder at Talkdesk. 'Supporting Cegeka on its customer experience transformation journey is an honor.' About Talkdesk Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, generative AI-powered CX platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on-premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs, and provide operational efficiencies. With specialized workflows and integrations delivered out of the box for our Industry Experience Clouds, Talkdesk accelerates value for our customers faster and more simply than legacy or one-size-fits-all solutions. Partnering with enterprises globally, we deliver continuous innovation and breakthrough results. Our commitment to reliability and security, paired with our track record of delivering on promises, sets us apart in the industry. Elevate customer experiences, streamline operations, and increase revenue with Talkdesk. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. About Cegeka At Cegeka, we believe in shaping digital together. We don't just deliver technology — we work shoulder to shoulder with our clients to design, build, and run resilient digital solutions that drive impact where and when it matters most. Our broad portfolio spans application services, business solutions, quality engineering, data & AI, digital workplaces, cyber resilience, networking & regulatory services, and hybrid cloud. With a strong focus on craftsmanship, we expertly manage legacy systems while accelerating modernization and innovation. Cegeka has a global presence with offices in the Benelux, Germany, Austria, Romania, Moldova, Italy, Sweden, Greece, Denmark, France, the United Kingdom, the United States, Colombia, and India. With over 10,000 employees, the company achieved a consolidated revenue of €1.3 billion in 2024. Founded in 1992 by André Knaepen — who currently serves as chairman of the board — Cegeka is a family-owned company headquartered in Hasselt, Belgium, and led by CEO Stijn Bijnens. Media Contact:Talkdesk Public Relationspr@ in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
14-03-2025
- Business
- Yahoo
CTG Appoints Dan Stoke Vice President of U.S. Healthcare Business
Growth-Oriented Healthcare IT Leader to Build on CTG's Strong Industry Legacy; Drive Growth, Innovation, and Market Expansion BUFFALO, N.Y., March 14, 2025--(BUSINESS WIRE)--CTG, a Cegeka Group company (the "Company") and a leader in digital transformation and IT solutions, today announced the appointment of Daniel ("Dan") Stoke as Vice President of its U.S. healthcare business. Mr. Stoke succeeds Christine Blanchard, a long-standing CTG leader who is retiring after more than 27 years of service. "Throughout her long and successful career, Christine has made invaluable contributions to CTG and the healthcare IT industry," said Tom Niehaus, Executive Vice President at CTG. "Her leadership and commitment to client success have helped shape the strong foundation on which CTG's healthcare practice continues to grow. We thank her for her dedication and wish her the very best in retirement." A Proven Leader in Healthcare IT Growth and Innovation Following an extensive national search, CTG selected Stoke to lead its U.S. healthcare business. Stoke brings more than 25 years of experience in healthcare IT, sales, and business development. "This is a transformational time for healthcare organizations as they navigate digital modernization, operational efficiency, and evolving patient care demands," said Niehaus. "Dan is an outstanding addition to our leadership team and will play a key role in driving CTG's healthcare strategy. His expertise in digital transformation, managed services, and IT solutions will be instrumental as we help our clients optimize operations and achieve their strategic goals in an increasingly complex healthcare environment." Stoke most recently served as Chief Growth Officer at Nordic Consulting, where he led strategic initiatives that accelerated revenue growth and expanded service offerings. His career also includes leadership roles at Leidos, Healthlink Advisors, and Allscripts, where he successfully built high-performing teams, optimized go-to-market strategies, and helped healthcare organizations achieve their technology and operational objectives. "I am honored to join the Healthcare team at CTG, a company with a long-standing reputation for delivering innovative IT solutions to healthcare organizations," said Stoke. "I look forward to working with our talented team to strengthen client partnerships and build on CTG's legacy—delivering solutions that exceed business expectations, fostering a diverse and collaborative team culture, and driving meaningful advancements in patient care." Mr. Stoke graduated from the University of Kansas-Lawrence and is an active member of leading healthcare IT organizations, including CHIME, ViVE, and HIMSS. A photo of Mr. Stoke is available upon request. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver measurable value. For more than 55 years, CTG has built a reputation as a results-driven partner, leveraging deep expertise to enhance business performance, improve customer experience, and drive continuous innovation. CTG is a Great Place to Work Certified™ company. With more than 35 years of healthcare IT expertise, CTG has served over 1,000 major healthcare organizations, including children's hospitals, health systems, and academic medical centers. Backed by Cegeka, a global IT solutions provider, CTG brings together more than 10,000 professionals across over 15 countries to deliver best-in-class solutions in EHR implementations, cybersecurity, ERP, cloud and infrastructure, application management, and IT support. For more information about CTG and its healthcare solutions, visit View source version on Contacts Media: Amanda LeBlancSenior Vice President, Sign in to access your portfolio
