Latest news with #ChargerHelp
Yahoo
4 days ago
- Automotive
- Yahoo
ChargerHelp, Epic Charging launch integrated EV charger solution
ChargerHelp has partnered with Epic Charging, an EV charging software provider, to introduce what they describe as the industry's first fully integrated operations and maintenance (O&M) management solution. The solution combines ChargerHelp's EMPWR platform, which provides remote diagnostics and field service dispatch, with Epic Charging's charge point management system (CPMS). Through this integration, users gain access to a unified interface for requesting, tracking, and resolving service interventions. Service data is automatically synchronised via API between EMPWR, Epic Charging, and third-party platforms such as Zendesk and HubSpot. This allows charger hosts and operators to manage service interventions directly within the Epic dashboard, streamlining processes and improving response times to enhance charger uptime, ChargerHelp said in a press release. ChargerHelp CEO Kameale Terry said: 'The future of EV charging depends on reliability. That's why our partnership with Epic Charging means so much. Together, we've created a seamless, integrated system that brings CPMS, ticketing, diagnostics, and dispatch under one roof—something this industry has needed for a long time. 'After five years of working alongside technicians and customers, we've seen how fragmented systems slow us down. This collaboration isn't just about technology—it's about building trust, setting a higher standard, and showing what's possible when we lead with intention.' The integrated solution offers a centralised view of service data, enabling users to manage requests and access complete maintenance histories by charger and location. It provides real-time synchronisation with EMPWR O&M data, delivering detailed insights, including in-field dispatch status. The system also includes strong integrations for charger data and controls, supporting efficient diagnostics, remote resets, and the ability to mark chargers out of order without switching platforms. Additionally, it offers multi-tenant support for managing large portfolios and distributed teams, alongside advanced reporting tools and export features for compliance and internal tracking. Epic Charging CEO Michael Bakunin added: 'We've heard from customers again and again: uptime is their #1 concern. This partnership with ChargerHelp gives our users the tools they need to resolve issues faster — and most importantly, stay ahead of what's coming from both regulators and EV drivers.' "ChargerHelp, Epic Charging launch integrated EV charger solution" was originally created and published by Just Auto, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Yahoo
08-05-2025
- Automotive
- Yahoo
SPATCO and ChargerHelp Team Up to Tackle the EV Industry's Biggest Problem: Charger Uptime
New industry regulations, federal funding uncertainties, and rising demand drive the need for improved maintenance solutions. CHARLOTTE, N.C., May 8, 2025 /PRNewswire/ -- SPATCO and ChargerHelp have announced a partnership to enhance the reliability of electric vehicle (EV) charging infrastructure, as the industry faces growing scrutiny over charger uptime and serviceability. The collaboration comes at a critical moment, with federal funding uncertainties and new state-level regulations in California proposing penalties for prolonged charger downtime. Industry reports highlight persistent reliability issues across public EV charging networks. In the fourth quarter of 2024, one in five EV drivers who visited a public charging station could not complete a charge due to station outages, malfunctioning equipment, or payment system failures. [J.D. Power] At the same time, the National Electric Vehicle Infrastructure (NEVI) program—a $5 billion federal initiative—has been paused, creating uncertainty for public and private charging operators. [The Guardian] Meanwhile, California's AB 1423 proposes new requirements for uptime reporting and penalties of up to $2,500 per violation for charging stations that fail to meet reliability standards. This shift signals growing regulatory pressure on charging providers to ensure consistent station uptime and performance. [California Legislative Information] "Charger uptime is no longer just a convenience issue—it's a regulatory priority," said Kameale Terry, Co-Founder & CEO of ChargerHelp. "Our partnership with SPATCO is about scaling a structured, data-driven approach to charger maintenance, ensuring that as the industry grows, reliability keeps pace." Scaling EV Charger Maintenance with Workforce and Technology In response to these challenges, ChargerHelp and SPATCO are partnering to increase overall workforce capacity and improve field service coordination. ChargerHelp has developed the EMPWR Technician App to streamline charger troubleshooting, enhance coordination between stakeholders, and reduce repair times. SPATCO will be the first field service partner to integrate the platform, joining ChargerHelp's existing technicians. The EMPWR Technician App enables SPATCO's 150 electricians across their 15-state footprint to respond to EC charger service calls by standardizing processes and guiding service personnel in the field through the most challenging work orders in a matter of hours, and drives preventive maintenance for Level 2 and Level 3 chargers. This breakthrough proprietary software platform also includes real-time technician support, improving both time and costs associated with resolving EC charger problems in the field. "As the EV industry faces mounting regulatory scrutiny and increasing demand for reliable charging infrastructure, SPATCO is committed to delivering innovative service solutions that keep chargers operational. Now our charging operators can continue providing critical services to EV drivers with the confidence they need to meet evolving compliance standards. Together, we are ensuring that the future of EV charging is not only accessible but also dependable," said John Force, CEO & President, SPATCO Energy Solutions. "With uptime requirements becoming more stringent, we see a real need for modernized, scalable field service operations. Our collaboration with ChargerHelp will help meet that demand." Industry Accountability and Future of EV Charging Reliability The partnership comes as states and federal agencies increase focus on charger reliability metrics. In addition to uptime penalties, policymakers are pushing for standardized definitions of charger operability, ensuring networks report consistent data on performance. The California Energy Commission is expected to introduce new uptime assessment standards, aligning state and federal regulations to hold operators accountable for long-term reliability. Beyond regulatory requirements, investors and infrastructure operators are also prioritizing reliability metrics. As uptime standards become key in securing state and federal funding, fleet operators, utilities, and charging network providers will need verifiable maintenance strategies to remain competitive. With EV retail share growth projections reaching a total of 9.1% of the total automobile marketplace, or a total of 1.2 million vehicles sold, [J.D. Power] it's more important than ever to provide EV drivers with the same consistent fueling experience as traditional fueling at the pump. Next Steps for the Partnership "Leveraging technology to support our service techs in the field to expedite EV charger trouble-shooting will be key to this industry's success at keeping optimal charger uptimes" said Miguel Payan, VP & General Manager, SPATCO EV Solutions. ChargerHelp and SPATCO will begin deploying integrated workforce solutions in key markets over the next quarter, with additional service partners expected to join the initiative. The EMPWR Technician App will be available to select industry partners, helping streamline compliance and improve service response times. About ChargerHelp ChargerHelp is a technology-driven service company dedicated to improving the reliability and uptime of electric vehicle charging stations. Through its Reliability as a Service (RaaS) model, ChargerHelp provides on-demand workforce solutions, real-time diagnostics, and predictive maintenance to support charging networks, site hosts, and fleet operators. Founded in 2020, ChargerHelp has led data-driven EV infrastructure maintenance, working with policymakers, utilities, and private sector partners to establish optimal charger uptime and serviceability practices. Learn more at For media inquiries, please contact: media@ About SPATCO SPATCO is a leading fueling and EV infrastructure solutions provider, offering comprehensive equipment, installation, and maintenance services across North America. With a 90-year legacy in energy infrastructure, SPATCO has expanded its expertise to support the transition to electrification, providing turnkey solutions for EV charging networks. The company's commitment to innovation, reliability, and service excellence makes it a trusted partner in the evolving clean energy landscape. Learn more at Contact Information Business InquiriesTonia BallardVP of Supply Chain 704.599.7637 Media InquiriesLauren GuytonMarketing Project 980.406.9599 View original content to download multimedia: SOURCE SPATCO Energy Solutions Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
