Latest news with #ConsumerProtectionTeam
CBS News
04-03-2025
- Business
- CBS News
More than 10,000 consumer complaints submitted last year to Michigan Attorney General's office
Online purchase disputes, landlord/tenant matters and debt collection concerns are among the most common complaints that Michigan residents made to the state Attorney General's Consumer Protection Team during 2024. Attorney General Dana Nessel and her department provided that information in a press release issued Monday to bring attention to National Consumer Protection Week, which is March 2-8. The state's Consumer Protection Team works with the organizations and agencies such as the Better Business Bureau, the Federal Trade Commission and AARP to explain common scams, data breaches and consumer-related issues to Michigan residents. Each year, the team receives more than 10,000 written complaints and more than 20,000 phone calls on such matters. Violations that fall under the Michigan Consumer Protection Act often affect consumers financially in terms of money lost because expected services and products were not received. During 2024, the Consumer Protection Team was able to recover $1.9 million for Michigan consumers and businesses through mediation, settlements and refunds. Most of the written complaints to state officials generally fell into 10 categories: Internet: Online purchases, computer communications, technology, internet services. Retail: Late deliveries, products never delivered, defective items. Motor vehicle: Auto repair shops, car rentals, car dealers. Credit/financial concerns: Debt collection, credit reporting, credit repair, payday lending, mortgage brokering. Personal services: Dating services, beauty companies, fitness facilities, spas, home security, tax preparation services. Health service providers: Doctors, dentists, hospitals, medical clinics. Landlord/tenant: Apartment owners, property management companies, mobile home parks and operators, condominium associations. Fuel/energy: Utility companies, gas stations, propane providers. Contractors: Residential construction services, snow removal, landscaping, plumbing, heating and ventilation services.
Yahoo
04-03-2025
- Business
- Yahoo
Here are the top ten consumer complaints Michiganders had in 2024
LANSING, Mich. (WLNS) — It is National Consumer Protection Week, and Michigan Attorney General Dana Nessel released a list of the top ten consumer complaints Michiganders sent to her office last year. The Department of Attorney General has a Consumer Protection Team that enforces consumer protection laws—and investigates allegations of people and businesses breaking them. According to Nessel, they receive more than 10,000 written complaints and 20,000 phone calls from Michiganders each year. In 2024, they received 10,423 written complaints. 8,596 of them were related to the following: Internet: Involves online purchases, computer communications and technology, and internet service providers. Retail: Includes purchases that involved late deliveries or products that were never delivered. Other complaints include the purchases of appliances, furniture and other items that were defective or did not work as advertised. Motor Vehicle/Automobile: Includes complaints against used car dealers, auto repair shops, new car dealers, and passenger car rentals. Credit/Financial Concerns: Includes debt collection and reporting, credit repair, payday lending, and mortgage brokering. Personal Service Providers: Covers dating services, beauty companies, fitness facilities, spas, home security, and tax preparation services. Health Service Providers: Includes health service providers like doctors, dentists, hospitals, and medical clinics. Landlord/Tenant: Involves disputes between renters and apartment owners or property management companies, mobile home parks and site operators, as well as condominium associations. Gasoline/Fuel/Energy: Includes complaints against utility companies, gas stations, and propane providers. Contractors: Covers residential building construction services, snow removal and landscaping services, plumbing, heating and air conditioning services, and special trade contractors such as those providing emergency tree services. Telecommunications/Cable/Satellite TV: Includes complaints against wireless communications, cable and satellite TV services, with most of the reports being billing and service issues. 'I am incredibly proud of the work my Consumer Protection Team does every year to help Michigan residents resolve complaints and fight back against fraud,' says Nessel. 'I want to thank the thousands of Michiganders that reached out to my office in an effort to hold bad actors accountable. Our efforts are making a real difference. If you think you've been scammed, please do not hesitate to contact us.' The attorney general has to consumer protection where you can find resources on consumer alerts, data breaches, scams, and more. You can file a complaint with the attorney general's office by calling 517-335-7599. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
