Latest news with #ContinentalGroup
Tahawul Tech
08-04-2025
- Business
- Tahawul Tech
Continental advances AI Integration to boost efficiency, protect client trust
DIFC-licensed firm strengthens its market position amid rising demand for wealth and succession planning. Continental Group, a leading insurance intermediary and financial services provider, is strategically integrating AI across operations—from automating repetitive tasks like invoice processing to enabling real-time access to complex product documentation—significantly boosting efficiency and accuracy. While AI tools have transformed internal workflows and advisor capabilities, the firm takes a cautious approach to client-facing AI due to the sensitive nature of wealth and insurance services. Anselm Mendes, Executive Director, Sales and Technology, Continental Group spoke to Sandhya D'Mello, Technology Editor, CPI Media Group on how the company sees promise in generative AI, analytics, and conversational interfaces, particularly to meet the diverse needs of multi-generational clients. Challenges such as data privacy, untested technologies, and talent shortages are met with a culture of continuous learning and innovation. Interview excerpts: We've heard Continental is integrating AI into various aspects of the business. What specific technologies are you using and how are they making a difference? We're applying AI across several areas of our operations – from sales and marketing to training and day-to-day processes. The most visible impact has been through automation tools that handle repetitive tasks like invoice processing and data entry. We're also using machine learning for client profiling and product matching, while implementing systems that can quickly pull insights from our extensive product documentation. The measurable benefit is that our teams can work faster with fewer errors, which means better service for clients. I've personally found AI helpful for strategic planning and problem-solving – it's like having an additional perspective in the room. Can you share a specific example where these technologies directly improved a client experience? At this point, most of our AI implementation is happening behind the scenes. Take our medical insurance operations – we've automated invoice processing using RPA, dramatically cutting turnaround times on what used to be a painfully manual process. Another example is how our advisors can now instantly access answers from technical documents, underwriting guides, and product specifications. Questions that once required hours of research are now answered in moments, letting our team focus on what really matters, which is understanding each client's unique situation. We're being intentionally cautious with client-facing AI. Given the sensitive nature of wealth management and insurance, we need to thoroughly train our systems and verify information before it reaches clients. We're working toward more personalized solutions and eventually providing clients direct access to these tools, but we won't rush something this important. Your approach seems quite measured compared to some competitors who are racing to implement client-facing AI. Is that deliberate? Absolutely. We're taking a steady, thoughtful approach to integrating technology that balances innovation with client experience. We're maintaining control over the quality of information and service by testing and refining these systems internally first. This has been particularly important for our cross-border wealth structuring and insurance solutions, where precision is non-negotiable. Trust takes decades to build but can be damaged in an instant. Our approach ensures technology enhances rather than undermines that trust. While there is tremendous potential with this tech, it ultimately serves as an enabler that complements and empowers our team's interpersonal engagements. What emerging technologies are you most excited about for Continental's future? The potential of generative AI, advanced analytics, and conversational interfaces is tremendous. We're seeing fundamental shifts in how people interact with technology, and we need to evolve alongside these changes. What's fascinating is how technology helps us serve multiple generations within the same client families. Different generations have vastly different preferences for communication and accessing advice. Some prefer face-to-face meetings while others want digital solutions they can access anytime. Technology gives us flexibility, but it doesn't replace the human element. Our clients still deeply value the personal relationships, diverse perspectives, and specialized expertise our team brings. Technology simply frees up more time for those meaningful conversations. What challenges are you facing as you integrate these new technologies? Emerging technologies come with their own set of challenges. Building expertise takes time, and experimentation requires patience, especially when you need the level of accuracy, reliability, and security our business demands. We're dealing with the reality that newer technologies haven't been fully battle-tested, which raises the stakes when handling sensitive personal and financial information. Data privacy and protection are constant considerations, both from regulatory and ethical perspectives. Finding skilled talent is another challenge. There's fierce competition for people with both technical expertise and financial services understanding. Our approach has been to foster a culture of continuous learning. We give our team members space to experiment, encourage knowledge sharing, and promote awareness of how these technologies are being used across different industries. It's about building capabilities from within rather than just importing solutions. Celebrating 30-year legacy, expanding total active insurance coverage to $6.9 billion The company recorded a 26% increase in premiums, reaching $124 million from $98 million. Continental's total coverage for life clients grew by 5% in 2024, adding $800 million to the existing coverage. The firm now has nearly $6.9 billion in active life coverage under management, which has resulted in greater financial security for thousands of families and businesses, ensuring they have the support needed to navigate life's uncertainties with confidence. 'Continental Group's legacy is a story of thousands of families safeguarded, aspirations turned into reality, and three decades of trust garnered in the Middle East,' said Ashok Sardana, Founder & Managing Director, Continental Group. 'Since 1994, our mission has been to provide not just financial solutions, but peace of mind and long-term stability for families and businesses. That principle will continue to guide us as we move into the next phase of Continental's growth.' The firm's role in securing financial stability was underscored by $7.4 million in claims processed in 2024, including $3.2 million in non-motor claims and $2.4 million in motor claims and $1.7 million life and critical insurance claims ensuring clients receive timely support when they need it most. These payouts have provided crucial financial relief during unexpected crises, helping clients focus on recovery instead of financial strain. 'This 30th anniversary celebrates the relationships we've built and lives we've touched. Our commitment goes beyond just offering solutions. We have been building a framework that ensures financial security across generations. As we move forward, transparency, and a client-first approach will remain at the core of everything we do,' said Akshay Sardana, SEO, Executive Director, CFS DIFC Limited.
Arabian Business
31-03-2025
- Business
- Arabian Business
Continental Group reports 26% insurance premium growth in 2024, expanding total active insurance coverage to $6.9bn
Continental Group, a UAE-based leading insurance intermediary and financial services provider, reported a 26 per cent jump in premiums in 2024 to reach $124 million from $98 million in the previous year. The company's total coverage for life clients grew by 5 per cent last year, adding $800 million to the existing coverage. The firm said it now has nearly $6.9 billion in active life coverage under management, reinforcing its position as a trusted partner in wealth management and insurance solutions in the Middle East. 'Continental Group's legacy is a story of thousands of families safeguarded, aspirations turned into reality, and three decades of trust garnered in the Middle East,' said Ashok Sardana, Founder & Managing Director, Continental Group. The firm said its role in securing financial stability was underscored by $7.4 million in claims processed in 2024, including $3.2 million in non-motor claims, $2.4 million in motor claims and $1.7 million in life and critical insurance claims. The company said its growth was driven by a sharper focus on personalised financial strategies, cross-border wealth structuring, and an evolving approach to lifetime client relationships. Continental said its next phase of growth will see it integrating technology-driven solutions and deepening client engagement. The firm plans to expand its team size by 20 per cent, strengthening its advisory division with specialist Wealth Managers and Financial Advisors, while also creating pathways for new entrants to the industry through structured training and development programmes. It will also accelerate its digital transformation by introducing AI-driven advancements in cybersecurity, automation, and portfolio management to enhance security and provide real-time insights for clients and advisors, the company said. 'We have been building a framework that ensures financial security across generations. As we move forward, transparency, and a client-first approach will remain at the core of everything we do,' said Akshay Sardana, SEO, Executive Director, CFS DIFC Limited.
Gulf Today
29-03-2025
- Business
- Gulf Today
Dubai International Financial Centre key to Dubai's economy
Staff Reporter, Gulf Today Dubai International Financial Centre (DIFC), the leading global financial centre in the Middle East, Africa, and South Asia (MEASA), has recorded strong financial results for 2024, reinforcing Dubai's position as the region's financial services capital. The centre now houses 6,920 active companies, a 25 per cent increase from 5,523 in 2023. DIFC also recorded 1,823 new registrations in 2024, the highest annual figure to date, reflecting historic 25 per cent growth. DIFC's total revenue for 2024 reached Dhs1.78 billion (US$484 million), marking the largest annual increase since the centre's inception and a 37 per cent rise from its record-breaking performance in 2023. Operating profit surged to Dhs1.33 billion ($363 million), up 55 per cent. Regional wealth is no longer defined by borders. As clients become more globally connected, the expectations they place on financial institutions are also changing. Longevity, portability, and regulatory transparency are taking precedence over products alone. For firms with deep regional roots, this shift calls for a recalibration, not just in what they offer, but in how and where they operate. The DIFC, regulated by the Dubai Financial Services Authority (DFSA), has emerged as a crucial platform for firms navigating these demands. Its framework enables cross-border advisory models that are both compliant and scalable — qualities that increasingly define trust in the financial space. The Continental Group, a financial services provider with three decades of experience in the Middle East, is one such firm adapting to this shift through its DFSA-licensed entity, CFS DIFC Limited. Continental Group is marking its 30th year of operations - a period in which the firm has grown across five countries with over 250 professionals. While the DIFC license reflects the next step in the firm's regulatory evolution, the anniversary serves as a moment to reflect on its roots. with a larger milestone. 'Continental Group's legacy is a story of thousands of families safeguarded, aspirations turned into reality, and three decades of trust garnered in the Middle East,' said Ashok Sardana, Founder and Managing Director. 'Since 1994, our mission has been to provide not just financial solutions, but peace of mind and long-term stability for families and businesses. That principle will continue to guide us as we move into the next phase of Continental's growth.'. The firm's recent performance reflects this transition. In 2024, Continental reported a 26% increase in premiums, reaching $124 million. Its total active life coverage rose to $6.9 billion, and $7.4 million was paid out in claims across its motor, non-motor, and life insurance portfolios. Much of this growth has been enabled by the operational clarity and business infrastructure DIFC offers. With access to a mature legal system, independent regulation under the DFSA, and proximity to global financial institutions, Continental has been able to enhance its advisory capabilities in a jurisdiction designed for financial planning. For firms looking to future-proof their services, DIFC's platform offers both credibility and scalability. These figures suggest not only business growth but a rising awareness among clients of the value of financial preparedness. The firm is now doubling down on that opportunity. It plans to expand its advisory team by 20% and invest further in digital infrastructure - including automation, cybersecurity, and portfolio insights tools - as part of its next growth phase. 'This 30th anniversary celebrates the relationships we've built and lives we've touched. Our commitment goes beyond just offering solutions. We have been building a framework that ensures financial security across generations. As we move forward, transparency, and a client-first approach will remain at the core of everything we do,' said Akshay Sardana, SEO, Executive Director, CFS DIFC Limited. Continental's presence in DIFC may mark a milestone in its operational evolution, but more broadly, it points to a regional realignment. Long-standing firms are reassessing how to deliver enduring value where regulatory trust, digital agility, and advisory depth matter as much as products. In that shift, DIFC is becoming less of a destination and more of a foundation for firms looking to build for the long haul. Dubai International Financial Centre (DIFC) is one of the world's most advanced financial centres, and the leading financial hub for the Middle East, Africa, and South Asia (MEASA), which comprises 77 countries with an approximate population of 3.7bn and an estimated GDP of USD 10.5trn. With a 20-year track record of facilitating trade and investment flows across the MEASA region, the Centre connects these fast-growing markets with the economies of Asia, Europe, and the Americas through Dubai. DIFC is home to an internationally recognised, independent regulator and a proven judicial system with an English common law framework, as well as the region's largest financial ecosystem of 46,000 professionals working across over 6,900 active registered companies.
Al Bawaba
26-03-2025
- Business
- Al Bawaba
Continental celebrates 30-year legacy with 26% premium growth in 2024, expanding total active insurance coverage to $6.9 billion
Continental Group, a leading insurance intermediary and financial services provider, entered its 30th year of operations with significant growth across key metrics in 2024, reinforcing its position as a trusted partner in wealth management and insurance solutions in the Middle East. The company recorded a 26% increase in premiums, reaching $124 million from $98 million. Continental's total coverage for life clients grew by 5% in 2024, adding $800 million to the existing coverage. The firm now has nearly $6.9 billion in active life coverage under management, which has resulted in greater financial security for thousands of families and businesses, ensuring they have the support needed to navigate life's uncertainties with confidence. 'Continental Group's legacy is a story of thousands of families safeguarded, aspirations turned into reality, and three decades of trust garnered in the Middle East,' said Ashok Sardana, Founder & Managing Director, Continental Group. 'Since 1994, our mission has been to provide not just financial solutions, but peace of mind and long-term stability for families and businesses. That principle will continue to guide us as we move into the next phase of Continental's growth.' The firm's role in securing financial stability was underscored by $7.4 million in claims processed in 2024, including $3.2 million in non-motor claims and $2.4 million in motor claims and $1.7 million life and critical insurance claims ensuring clients receive timely support when they need it most. These payouts have provided crucial financial relief during unexpected crises, helping clients focus on recovery instead of financial st/rain. Continental's growth was driven by a sharper focus on personalized financial strategies, cross-border wealth structuring, and an evolving approach to lifetime client relationships. As the firm expanded, it strengthened its advisory framework in multi-jurisdictional wealth management, offering solutions such as Universal Life Insurance and Critical Illness coverage through its DIFC-licensed entity, CFS DIFC Limited. Continental's sustained momentum was recognized with the Top Producer Award by one of its partners, highlighting its ability to deliver results for clients and partners. Continental also continued its longstanding tradition of giving back in 2024, distributing 500 Iftar meals to workers in Jebel Ali during Ramadan and taking part in the Dubai Charity Association's 3.5-kilometer walk to raise awareness about diabetes. Beyond financial success, Continental remains dedicated to social impact. A larger mission in the region for the Continental Group has also been to empower people, especially women, to achieve financial literacy and inclusion. Through its events, webinars and podcasts, the Continental Group has long aligned with several apex bodies that have flown the flag for a more inclusive economy in the region. The firm hosted two financial education seminars in 2024 and will expand this initiative in 2025 with quarterly sessions, making wealth management education more accessible. With three decades of experience behind it, Continental Group's next phase of growth will see it integrating technology-driven solutions and deepening client engagement. The firm plans to expand its team size by 20%, strengthening its advisory division with specialist Wealth Managers and Financial Advisors, while also creating pathways for new entrants to the industry through structured training and development programs. It will also accelerate its digital transformation by introducing AI-driven advancements in cybersecurity, automation, and portfolio management to enhance security and provide real-time insights for clients and advisors. 'This 30th anniversary celebrates the relationships we've built and lives we've touched. Our commitment goes beyond just offering solutions. We have been building a framework that ensures financial security across generations. As we move forward, transparency, and a client-first approach will remain at the core of everything we do," said Akshay Sardana, SEO, Executive Director, CFS DIFC Limited.
Mid East Info
25-03-2025
- Business
- Mid East Info
Continental celebrates 30-year legacy with 26% premium growth in 2024, expanding total active insurance coverage to $6.9 billion
DIFC-licensed firm strengthens its market position amid rising demand for wealth and succession planning March 25, Dubai, UAE: Continental Group, a leading insurance intermediary and financial services provider, entered its 30th year of operations with significant growth across key metrics in 2024, reinforcing its position as a trusted partner in wealth management and insurance solutions in the Middle East. The company recorded a 26% increase in premiums, reaching $124 million from $98 million. Continental's total coverage for life clients grew by 5% in 2024, adding $800 million to the existing coverage. The firm now has nearly $6.9 billion in active life coverage under management, which has resulted in greater financial security for thousands of families and businesses, ensuring they have the support needed to navigate life's uncertainties with confidence. 'Continental Group's legacy is a story of thousands of families safeguarded, aspirations turned into reality, and three decades of trust garnered in the Middle East,' said Ashok Sardana, Founder & Managing Director , Continental Group. 'Since 1994, our mission has been to provide not just financial solutions, but peace of mind and long-term stability for families and businesses. That principle will continue to guide us as we move into the next phase of Continental's growth.' The firm's role in securing financial stability was underscored by $7.4 million in claims processed in 2024, including $3.2 million in non-motor claims and $2.4 million in motor claims and $1.7 million life and critical insurance claims ensuring clients receive timely support when they need it most. These payouts have provided crucial financial relief during unexpected crises, helping clients focus on recovery instead of financial strain. Continental's growth was driven by a sharper focus on personalized financial strategies, cross-border wealth structuring, and an evolving approach to lifetime client relationships. As the firm expanded, it strengthened its advisory framework in multi-jurisdictional wealth management, offering solutions such as Universal Life Insurance and Critical Illness coverage through its DIFC-licensed entity, CFS DIFC Limited. Continental's sustained momentum was recognized with the Top Producer Award by one of its partners, highlighting its ability to deliver results for clients and partners. Continental also continued its longstanding tradition of giving back in 2024, distributing 500 Iftar meals to workers in Jebel Ali during Ramadan and taking part in the Dubai Charity Association's 3.5-kilometer walk to raise awareness about diabetes. Beyond financial success, Continental remains dedicated to social impact. A larger mission in the region for the Continental Group has also been to empower people, especially women, to achieve financial literacy and inclusion. Through its events, webinars and podcasts, the Continental Group has long aligned with several apex bodies that have flown the flag for a more inclusive economy in the region. The firm hosted two financial education seminars in 2024 and will expand this initiative in 2025 with quarterly sessions, making wealth management education more accessible. With three decades of experience behind it, Continental Group's next phase of growth will see it integrating technology-driven solutions and deepening client engagement. The firm plans to expand its team size by 20%, strengthening its advisory division with specialist Wealth Managers and Financial Advisors, while also creating pathways for new entrants to the industry through structured training and development programs. It will also accelerate its digital transformation by introducing AI-driven advancements in cybersecurity, automation, and portfolio management to enhance security and provide real-time insights for clients and advisors. 'This 30th anniversary celebrates the relationships we've built and lives we've touched. Our commitment goes beyond just offering solutions. We have been building a framework that ensures financial security across generations. As we move forward, transparency, and a client-first approach will remain at the core of everything we do,' said Akshay Sardana, SEO, Executive Director, CFS DIFC Limited. About Continental Group The Continental Group is a leading insurance intermediary and financial services solutions provider in the GCC region. Licensed by the Insurance Authority, the Securities and Commodities Authority (SCA) of the UAE, and DFSA (CFS DIFC Limited DIFC Limited from The Continental Group is regulated by the DFSA), the group represents reputed multinational and local insurance and financial institutions. Founded in 1994, Continental is the brainchild of Ashok Sardana, who built the company on three pillars: Integrity, insight and innovation. Continental's unparalleled industry experience, embodied by a team of over 250 highly-qualified professionals, has enabled its expansion across Europe, Middle East and Asia. Its stellar track record of fostering life-time, meaningful relationships with customers is rooted in its ability to provide tailor-made, personalized solutions. It is a household name for all financial and insurance solutions at any stage of one's life: Investments, savings, wealth creation, legacy, succession and protection planning, life, health, employee benefits, auto, home, and travel. The Continental Group has also been actively advocating for financial freedom & independence, financial inclusion, ESG investing, and wellbeing, through its popular podcast 'Dollars, Dirhams and Our Two Financial Cents'. For more information or interviews, please contact: Your Wordsmiths – Content & PR Neha Kaul 0504507068 neha@
