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Yahoo
5 days ago
- Business
- Yahoo
ServiceNow vs. Pegasystems: Which Workflow Automation Stock Leads Now?
ServiceNow NOW and Pegasystems PEGA are major players in the workflow automation sector, offering enterprise solutions that streamline business processes through automation and AI integration. While NOW's integration of AI into its platform has boosted adoption and performance, solidifying its role in digital transformation, PEGA has advanced its platform with tools like Pega Gen AI Blueprint to optimize application workflows and enhance customer the Mordor Intelligence report, the workflow automation market size is projected to be valued at $23.77 billion in 2025, and is expected to reach $37.45 billion by 2030, witnessing a CAGR of 9.52% during the forecast period from 2025 to 2030. NOW and PEGA are likely to benefit from the significant growth opportunity highlighted by the rapid pace of or PEGA — Which of these workflow automation stocks has the greater upside potential? Let's find out. ServiceNow has been benefiting from the rising adoption of its workflows by enterprises undergoing digital transformation.A strong and frequently updated portfolio is helping ServiceNow win customers on a regular basis. NOW had 72 transactions of more than $1 million in net new annual contract value (ACV) in the first quarter of 2025. The company expanded its customer relationships, reaching 508 customers with more than $5 million in ACV at the end of the reported quarter, which represents 20% year-over-year customer expanding portfolio has been noteworthy. In May 2025, ServiceNow introduced its Core Business Suite, an AI-powered solution designed to streamline and transform core business operations, including HR, finance, procurement, facilities, and legal, by unifying workflows and automating processes across departments to improve efficiency, reduce time to value, and enhance employee rich partner base, which includes the likes of Amazon, Microsoft, NVIDIA, Five9, Visa, Snowflake, Zoom, Siemens, Rimini Street, IBM, Genesys, Fujitsu, Equinix, Boomi and Infosys, is a key catalyst for future prospects. Pegasystems is benefiting from strong demand for its GenAI Blueprint solution, which is an agent that uses AI to combine the company's best practices, as well as clients' and partners' knowledge, to design enterprise workflow applications. More than 1,000 new Blueprints are being created every week, more than double from a few months on this momentum, PEGA recently expanded its PEGA Blueprint platform with advanced agentic AI capabilities to accelerate digital transformation by analyzing and converting legacy system assets into modern cloud-ready applications. The latest announcement streamlines legacy analysis, enabling faster, more informed application also announced Powered by Pega Blueprint, a solution enabling system integrators to integrate their own intellectual property and industry expertise into Pega's AI-driven workflow designer. This helps partners deliver faster, more customized enterprise transformation and drive greater client success. PEGA's Gen AI blueprint is being widely adopted by tech giants like Accenture, Cognizant, Infosys, Capgemini, TCS and Wipro for client engagements. In first-quarter 2025, PEGA saw a 13% year-over-year rise in ACV to $1.45 billion, driven by strong demand for Pega GenAI Blueprint. In the year-to-date period, NOW shares have lost 4.5% while PEGA shares have gained 4%. NOW's share price has declined due to increasing macroeconomic challenges and uncertainty attributed to higher tariffs. The increase in PEGA's shares can be attributed to its expanding portfolio and the growing popularity of its Gen AI Blueprint. Image Source: Zacks Investment Research Valuation-wise, NOW and PEGA shares are currently overvalued as suggested by a Value Score of F and D, terms of the forward 12-month Price/Sales, NOW shares are trading at 14.95X, which is higher than PEGA's 5.04X. Image Source: Zacks Investment Research The Zacks Consensus Estimate for NOW's 2025 earnings is pegged at $16.51 per share, which has increased 0.18% over the past 30 days, indicating an 18.61% rise year over year. ServiceNow, Inc. price-consensus-chart | ServiceNow, Inc. Quote The Zacks Consensus Estimate for PEGA's 2025 earnings is pegged at $3.30 per share, which has remained unchanged over the past 30 days, indicating an 8.91% increase year over year. Pegasystems Inc. price-consensus-chart | Pegasystems Inc. Quote NOW's earnings beat the Zacks Consensus Estimate in all the trailing four quarters, delivering an average surprise of 6.61%. PEGA's earnings beat the Zacks Consensus Estimate in all the trailing four quarters, delivering an average surprise of 94.01%. The average surprise of PEGA is higher than that of NOW. While both NOW and PEGA stand to benefit from the growing workflow automation sector, PEGA offers greater upside potential with its rising adoption of GenAI Blueprint, strong partner engagement, and higher earnings surprise history, driving impressive growth and client robust AI portfolio and strong partner base are expected to drive its clientele. However, unfavorable forex amid a challenging macroeconomic environment, stiff competition and lingering concerns related to tariffs are a PEGA carries a Zacks Rank #2 (Buy), making the stock a stronger pick than NOW, which has a Zacks Rank #3 (Hold). You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report ServiceNow, Inc. (NOW) : Free Stock Analysis Report Pegasystems Inc. (PEGA) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research
Forbes
16-05-2025
- Business
- Forbes
Why Data Has Never Mattered More For ServiceNow's AI-Driven Strategy
At Knowledge 2025, ServiceNow launched its AI platform, built to use any AI, agent or model across ... More the enterprise — driven by unified, real-time data. At its Knowledge 2025 event last week, ServiceNow made it clear that it is not simply adding AI to existing workflows, but rethinking how enterprise systems operate. Central to this strategy is the new ServiceNow AI Platform, which sits above traditional systems like ERP, SCM and CRM to unify intelligence, data and orchestration across the business. The company has gone even further in CRM specifically. Fully integrated with ServiceNow's Core Business Suite, which covers finance, procurement, HR and customer service, the company's new AI-powered CRM is not a standalone tool but part of a broader system that connects front- and back-office operations in real time. By linking CRM to critical enterprise systems, the platform is designed to break down silos and reduce friction between customer engagement and operational execution. Meanwhile, ServiceNow offerings such as Workflow Data Fabric and AI Agent Fabric, along with features like the AI Control Tower and a conversational AI engagement layer, enable AI agents to coordinate work across tools, teams and vendors. With these innovations, ServiceNow is aiming to fundamentally change how work flows across the enterprise, moving from fragmented AI pilot projects to full-scale, orchestrated AI execution. Let's take a closer look at some of ServiceNow's recent innovations and the impact they could have on its customers. (Note: ServiceNow is an advisory client of my firm, Moor Insights & Strategy.) For years, ServiceNow's strategy has been to provide cloud-based solutions that connect processes, systems and data across the enterprise. With the introduction of the ServiceNow AI Platform, organizations can now embed AI directly into workflows that cut across institutional silos — deploying and managing AI agents and other tools to make AI practical and accessible across business functions. The platform integrates with technology from partners such as Nvidia, Microsoft, Google and Oracle to ensure compatibility with a broad range of AI ecosystems and use cases. This flexibility aims to allow real-time orchestration of thousands of AI agents without vendor lock-in. There are countless operational scenarios for how this could play out, but one example would be a manufacturer integrating ServiceNow AI agents with Microsoft Azure-based forecasting models. Without any human intervention, these agents can automatically flag inventory risks, trigger procurement workflows and open supplier service requests in the SCM system. Meanwhile, a customer support team can deploy autonomous agents trained on Salesforce and ServiceNow data to classify support tickets and generate AI-driven resolutions —working across systems without needing to leave the ServiceNow environment. If it works as planned, this approach could have a major impact on the ways that enterprises create and manage cross-functional workflows — and ServiceNow believes that this kind of orchestration can ultimately unlock trillions of dollars' worth of productivity gains. As businesses use more and more AI tools and agents, ServiceNow has introduced two products to help them manage all this — the AI Control Tower and the AI Agent Fabric. These tools work together to create a secure and structured approach to using AI throughout the organization. The AI Control Tower is a centralized command center that enables companies to oversee all AI models, agents and workflows, regardless of whether they originate from ServiceNow or third parties. This visibility helps ensure that AI deployments are secure, compliant and aligned with business objectives. Enterprises can use AI Control Tower to govern how agents work, what data they use and how well they perform. The AI Control Tower should also help prevent AI from spreading out uncontrollably — and, in the bigger picture, give stakeholders confidence in the decisions made using AI. The AI Agent Fabric enables communication and orchestration among multiple AI agents and models across different vendors and corporate departments. It supports interoperability across ecosystems, allowing agents from ServiceNow to collaborate with agents and systems from partners such as Accenture, Adobe, Cisco, IBM, Microsoft and UKG. Its design supports distributed AI environments, enabling workflows to span CRM, IT, HR, legal and supply chain without silos or duplicated logic. At the Knowledge 2025 conference, ServiceNow announced two other key updates to strengthen how organizations manage and use data. First, it launched the Workflow Data Network, which builds on the existing Workflow Data Fabric by connecting data from more than 100 partners, including AWS, Microsoft, Oracle and Boomi. It enables real-time, two-way data exchange and lets workflows respond to live business events — helping systems across departments stay in sync without manual coordination. Second, ServiceNow shared plans to acquire a cloud-native platform for data cataloging and governance. By adding this to its own platform, ServiceNow will offer stronger tools for tracking data lineage, managing access and ensuring compliance, all of which is especially useful in regulated industries like healthcare, finance and government. Another example of how this could be used would be a global logistics company that uses Oracle for ERP, AWS for SCM and ServiceNow for IT operations. Using the Workflow Data Fabric and Workflow Data Network, the company could unify shipping and billing data in real time. Suppose an order is delayed due to a supplier issue detected in AWS. In that case, a ServiceNow AI agent could immediately flag the disruption, notify the customer via CRM, trigger a supplier service ticket and alert finance to adjust payment timelines — based on live, federated data and executed without duplicating records. ServiceNow also introduced its Core Business Suite, an AI-enabled solution that brings key business functions — such as finance, procurement, HR, legal and facilities management — onto one platform. It is designed to help organizations automate back-office processes and improve coordination across teams without needing a complete ERP replacement. The Core Business Suite, powered by AI agents and real-time data, supports tasks like finance case management, service requests and purchase and expense approvals. It replaces e-mail threads and manual ERP workarounds with AI-driven workflows that automatically create, route and manage cases such as invoice discrepancies or payment delays to the appropriate teams. For instance, if a supplier invoice doesn't match the purchase order, the system flags the issue, opens a case and uses AI to analyze procurement records, contract terms and payment history to suggest a resolution. Suppliers are kept informed through real-time updates, helping reduce delays and miscommunication. The solution brings structure, automation and visibility to unstructured finance tasks without needing to replace the ERP system, providing a single place for teams to monitor and act on finance-related work with AI support. ServiceNow is also expanding its portfolio of industry-specific AI agents and workflow solutions to address the needs of complex vertical industries. These purpose-built capabilities are designed for sectors where process depth, compliance and ecosystem coordination are essential, such as manufacturing, supply chain, banking, telecom and the public sector. A primary focus is on SCM and manufacturing. ServiceNow's Manufacturing Commercial Operations product (as I previously wrote about) helps manufacturers automate core sales, service and support workflows, reducing administrative load and improving response times. Meanwhile, the new Channel Operations module manages and automates warranty claims, resolves product defect complaints, service delays and return authorization issues and fosters collaboration between OEMs and their dealer or distributor networks. In tandem, the platform's Supply Chain Optimization features use real-time data and AI to spot problems, suggest fixes and make logistics smoother. This is especially helpful in fast-paced settings where global delays or mistakes can spread. ServiceNow also launched Industry AI Agents tailored for banking, telecom and public sector use cases. These agents automate specialized workflows such as dispute resolution in financial services (co-developed with Visa), service management for technology providers and case handling in public sector agencies. The company says that these tools allow organizations to handle high volumes of complex cases while improving resolution time, transparency and regulatory compliance. ServiceNow's updates at Knowledge 2025 show a clear push to make AI and data more usable across the enterprise, not just in isolated projects but as an essential part of everyday operations. And by offering tools such as the AI Control Tower, Workflow Data Network and Core Business Suite, ServiceNow is giving organizations a way to modernize without needing to rip out what already works. The real business impact will be measured in how these tools help teams work smarter, with faster issue resolution, better data visibility and less time spent on manual tasks. That said, challenges remain. Integrating AI across departments isn't just a technology issue — it requires strong data governance, change management and accountability. And while ServiceNow definitely makes this easier, companies still need to put in the effort to align systems, people and workflows. Although ServiceNow has achieved impressive growth and customer loyalty in recent years, the jury is still out on whether its new offerings will be as disruptive as it claims. Ultimately, though, the message I take from the new offerings discussed here is simple: if data is the foundation of AI, then making that data usable, governed and connected is the real path to transformation. ServiceNow is moving in that direction — and so should its customers.
Business Wire
07-05-2025
- Business
- Business Wire
ServiceNow Introduces Core Business Suite With AI-powered Solutions to Quickly Transform Key Business Functions and Scale With Growing Companies
LAS VEGAS--(BUSINESS WIRE)-- Knowledge 2025 – Today, at ServiceNow's annual customer and partner event, Knowledge 2025, ServiceNow (NYSE: NOW), the AI platform for business transformation, introduced its new Core Business Suite—an AI-powered solution that quickly transforms core business processes such as HR, procurement, finance, facilities, and legal. Available on the single, intelligent ServiceNow AI Platform, Core Business Suite connects employees, suppliers, systems, and data in one place, enabling efficiency and faster time to value for organizations of all sizes. Within Core Business Suite, ServiceNow also launched a new Finance Case Management solution, which uses AI-driven workflows to automate case management requests, eliminating manual work across back-office teams. Available on the single, intelligent ServiceNow AI Platform, Core Business Suite connects employees, suppliers, systems, and data in one place, enabling efficiency and faster time to value for organizations of all sizes. Share According to IDC, 67% of the projected $227 billion AI spending in 2025 will come from enterprises embedding AI capabilities into their core business operations 1. ServiceNow brings together AI, data, and workflows on a single, powerful platform, allowing ServiceNow Core Business Suite to accelerate transformation across business operations, drive better outcomes, reduce costs, and improve service experiences. "To succeed in an AI-first world, businesses need to connect critical workflows and empower teams across every function," said Josh Kahn, SVP and GM, Core Business Workflows, at ServiceNow. "Our new Core Business Suite, built on the ServiceNow AI Platform, delivers purpose-built case management solutions that unlock new levels of productivity by connecting teams and AI-powered workflows to eliminate silos, help employees and managers work smarter, and accelerate time to value faster than ever before." Simplifying the work experience for every team ServiceNow Core Business Suite brings together proven capabilities across business functions into one unified experience, representing a new way to scale enterprise-grade intelligence, efficiency, and productivity to mid-sized and commercial customers. It provides a single-entry point where employees can resolve everyday workplace needs—whether it's requesting workplace accommodation, seeking help with a procurement request, or submitting a compliance concern—without navigating multiple systems. By seamlessly connecting employees, suppliers, systems, and data from both inside and outside the ServiceNow AI Platform, the suite eliminates silos and unifies requests and processes across HR, procurement, finance, facilities, and legal. Built for speed and simplicity, Core Business Suite is optimized for fast deployment—often in just weeks—with AI agents that assist with setup and automation from day one. This means faster time to value, lower cost to serve, and consistent experiences, even for smaller teams or companies without large IT departments. Employees gain quick, hassle-free access to critical information, powered by AI that's as smart as the data behind it. By tapping into rich contextual data across the enterprise, business experts can swiftly resolve cases with complete context, while team leads gain visibility into performance metrics, enabling continuous improvement. The suite rapidly automates tasks, streamlines complex interactions, and accelerates productivity—delivering greater transparency and operational efficiency throughout the enterprise. "At Siemens, we are witnessing firsthand how AI is revolutionizing our business operations. The results have been remarkable – enhancing both customer experiences and operational efficiency," said Matthias Egelhaaf, Head of Digital Solutions at Siemens Global Business Services (GBS). "ServiceNow's platform has been instrumental in streamlining high-volume processes of invoices, orders, and payslips across the world. This automation empowers our teams to focus on strategic, value-adding activities. By integrating AI capabilities, we will further elevate our service quality and drive even higher levels of customer satisfaction." Transforming finance with ServiceNow Finance Case Management As part of the launch of Core Business Suite, ServiceNow introduced Finance Case Management, a new solution built specifically for finance departments to manage their day-to-day work and requests. While traditional finance tools focus on recording transactions, ServiceNow Finance Case Management addresses the unstructured work that leads to inefficiency—such as creating a new cost center, checking the status of a vendor invoice, or escalating a payroll issue—bringing visibility, structure, and automation. Instead of navigating a maze of disconnected systems, employees now have a single, intuitive interface to initiate, act on, and track finance-related requests with AI agent assistance. Core Business Suite marks the next step in ServiceNow's mission to simplify work across the enterprise—streamlining HR, finance, procurement, legal, and workplace operations, eliminating silos, and transforming how employees get things done. By automating requests and connecting workflows across departments, it delivers faster outcomes and better experiences for teams at every level. Availability ServiceNow Core Business Suite is now generally available to customers. Additional information: Learn more about ServiceNow Knowledge 2025 here. Learn more about Core Business Suite here. 1 Worldwide Artificial Intelligence IT Spending Forecast, 2024-2028, By: Rick Villars, Oct 2024, IDC Doc# US52635424 About ServiceNow ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: © 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.
