02-05-2025
Woman claims she was bilked by adjustable bed company
COLUMBUS, Ohio (WCMH) — In May 2023, Shelba Berger made the choice to switch to a Craftmatic Adjustable Bed. Berger did a quick search and made a phone call, then spoke with a sales representative named Randy.
'And he said, 'I have one (bed) in my warehouse,'' Berger said. 'And, he said, 'The mattress and everything will come to around $2,800.''
Berger said Randy told her she would need to make a $500 down payment, which she did. Then, once she received the paperwork confirming her purchase, she paid the rest.
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'He said it'd probably be three or four weeks,' Berger said. 'This was in May. And of course, by October, November… I did not have a bed.'
Berger said months went by, and she never got the product she paid for. She continuously called Randy for help.
'I couldn't get a hold of him,' Berger said. 'And then, I would call the company and they'd say, 'Oh, he isn't in here today.' It was just phone call after phone call after phone call.'
Tired of waiting, Berger called the Better Business Bureau in southeast Florida. They confirmed the company has an 'F' rating and a lot of unanswered complaints. She also called the Ohio Attorney General's Office. Then, she called Better Call 4.
'You're my last resort,' she said.
Better Call 4 reached out to Craftmatic more than once but never got an answer. Then, Better Call 4 contacted the BBB serving southeast Florida. In an email, the BBB director of investigations said he made contact with the president of Craftmatic, who responded, 'That there was an issue with (Berger's) niece 'impersonating the customer, trying to cancel and getting a refund.''
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Better Call 4 asked Berger about that.
'So, I had a niece that was going to go to, was going to be in Florida and she said, 'I just might drop into their office,' but she never got around to it,' Berger said.
Better Call 4 told the BBB that both women denied the claims and that the issue remains — Berger bought a bed and Craftmatic didn't deliver.
The BBB director responded: 'I have spoken with Craftmatic management and they are aware of the matter. BBB cannot force consumers or businesses to work with us. The consumer's best option now may be to pursue restitution via a civil suit.'
Better Call 4 passed that suggestion along to Berger and also reached out to Florida's Attorney General on her behalf, as Berger's complaint is just one of many.
We'll keep you posted if there are any updates.
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