Latest news with #Customer-ObsessedEnterpriseAward
Yahoo
27-05-2025
- Business
- Yahoo
Forrester Announces The EMEA Recipients Of Its 2025 Customer-Obsessed Enterprise Award
This year's award winners, Brenntag and e&, will be recognised at CX Summit EMEA LONDON, May 21, 2025--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced that Brenntag and e& are the winners of its 2025 Customer-Obsessed Enterprise Award for Europe, Middle East, and Africa (EMEA). The award recognises organisations that place their customers at the centre of their leadership, strategy, and operations to drive business outcomes, including building sustainable growth, customer loyalty, and employee engagement. Both recipients will be celebrated at CX Summit EMEA, a leading event for CX, B2C marketing, and digital leaders to learn best practices and receive actionable advice, being held in London and digitally from 2–4 June 2025. This year's recognition highlights two firms: one leading the charge on customer obsession in the B2B sector and the other in B2C. Brenntag, a global leader in chemicals and ingredients distribution, has been selected for embedding customer obsession into its B2B operations spanning 72 countries. The firm earned the award for operationalising customer obsession through key companywide initiatives, including a CX ambassador programme that has trained more than 500 employees to champion customer experience excellence and its CX war room task force that is set up to address systemic customer pain points through cross-functional collaboration. "At Brenntag, our approach to customer centricity is rooted in delivering truly personalised and impactful customer experiences," said Malc Magee, director of customer experience, Brenntag Essentials EMEA. "Our laser-focus on prioritising our customers' needs has enabled us to foster a culture that goes far beyond transactional interactions. When customers know that we genuinely listen, act, and care about their experience, we build long-term loyalty." e&, a global technology group, has been recognised for its customer-centric transformation across its technology business. The company undertook a comprehensive three-year transformation initiative aimed at aligning its corporate strategy with the customer journey. By proactively listening to customers and acting on their feedback, e& has successfully delivered enhanced experiences across every touchpoint, resulting in measurable business outcomes. "At e&, we believe that exceptional customer experiences are rooted in actively listening to our customers," said Chris Lipman, chief customer experience officer, e& UAE. "Through initiatives such as the monthly 'Customer Hour' sessions, which foster organisation-wide collaboration around customer feedback, and the 'Beyond the Desk' programme, which promotes empathy and a deeper understanding of customer challenges among e& leadership, we continue to prioritise customer satisfaction at every level." "We congratulate both e& and Brenntag for winning Forrester's Customer-Obsessed Enterprise Award in EMEA," said Martin Gill, vice president and research director at Forrester and host of CX Summit EMEA. "These firms are leading examples of how to embed customer centricity into every business decision, not just in isolated customer interactions, to drive tangible business success." Resources: Register to attend Forrester's CX Summit EMEA event. View the full agenda and speakers for CX Summit EMEA. For members of the press interested in attending, please contact press@ Check out the Forrester Decisions services for Customer Experience, B2C Marketing Executives, and Digital Business & Strategy. Follow Forrester on LinkedIn. About Forrester Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We empower leaders in technology, customer experience, digital, marketing, sales, and product functions to be bold at work and accelerate growth through customer obsession. Our unique research and continuous guidance model helps executives and their teams achieve their initiatives and outcomes faster and with confidence. To learn more, visit View source version on Contacts Press:Hannah Segvichhsegvich@ Sign in to access your portfolio
Yahoo
27-05-2025
- Business
- Yahoo
CIBC receives Forrester's Customer Obsessed Enterprise Award
TORONTO, May 27, 2025 /CNW/ - CIBC announced today that it has been named a 2025 Forrester Customer-Obsessed Enterprise award winner, the only retail bank in North America to receive this award. "Our clients are at the forefront of everything that we do, and we're proud to receive this recognition which speaks to the dedication and commitment of our entire CIBC team," said Stephen Forbes, Executive Vice-President, Purpose, Brand and Corporate Affairs, CIBC. "This award strongly reflects how we're living our purpose, helping make our clients' ambitions a reality, and delivering on our client-focused strategy." Forrester's Customer-Obsessed Enterprise Award recognizes organizations that place customers at the centre of their leadership, strategy and operations to deliver outstanding customer experiences, accelerate business outcomes, and enable greater employee engagement. "We've embedded customer centricity within every facet of our organization, which is delivering meaningful experiences for our clients," added Forbes. "Our team has prioritized making it even easier for our clients to do business with us by improving digital client journeys and continuing to deepen client relationships." About CIBC CIBC is a leading North American financial institution with 14 million personal banking, business, public sector and institutional clients. Across Personal and Business Banking, Commercial Banking and Wealth Management, and Capital Markets, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at SOURCE CIBC View original content to download multimedia:
Cision Canada
27-05-2025
- Business
- Cision Canada
CIBC receives Forrester's Customer Obsessed Enterprise Award Français
TORONTO, May 27, 2025 /CNW/ - CIBC announced today that it has been named a 2025 Forrester Customer-Obsessed Enterprise award winner, the only retail bank in North America to receive this award. "Our clients are at the forefront of everything that we do, and we're proud to receive this recognition which speaks to the dedication and commitment of our entire CIBC team," said Stephen Forbes, Executive Vice-President, Purpose, Brand and Corporate Affairs, CIBC. "This award strongly reflects how we're living our purpose, helping make our clients' ambitions a reality, and delivering on our client-focused strategy." Forrester's Customer-Obsessed Enterprise Award recognizes organizations that place customers at the centre of their leadership, strategy and operations to deliver outstanding customer experiences, accelerate business outcomes, and enable greater employee engagement. "We've embedded customer centricity within every facet of our organization, which is delivering meaningful experiences for our clients," added Forbes. "Our team has prioritized making it even easier for our clients to do business with us by improving digital client journeys and continuing to deepen client relationships." About CIBC CIBC is a leading North American financial institution with 14 million personal banking, business, public sector and institutional clients. Across Personal and Business Banking, Commercial Banking and Wealth Management, and Capital Markets, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at
Business Wire
27-05-2025
- Business
- Business Wire
Forrester Announces 2025 Customer Obsession Awards Winners For North America
CAMBRIDGE, Mass.--(BUSINESS WIRE)-- Forrester (Nasdaq: FORR) today announced Canadian Imperial Bank of Commerce (CIBC) as the recipient of its Customer-Obsessed Enterprise Award. Additionally, John Miller, vice president of consumer and retail solutions at AT&T, has been named the winner of this year's Customer-Obsessed Leadership Award. These awards recognize organizations and senior leaders, respectively, who prioritize customers in their leadership, strategy, and operations to drive successful business outcomes. Award recipients will be honored at CX Summit North America, being held in Nashville, Tennessee, and digitally, June 23–26, 2025. 'This year's Customer Obsession Awards winners embody strong commitment to improving their customers' total experience with a brand,' said Rick Parrish, vice president and research director at Forrester. 'We look forward to hearing their success stories about how they put customers at the center of their strategy to drive tangible business outcomes at the event.' Additional information about Forrester's 2025 North American Customer Obsession Awards winners: CIBC, a leading North American financial institution, is guided by its purpose of helping to make its clients' ambitions real and has built customer experience (CX) into its culture and platforms. The organization has also established a strong correlation between customer satisfaction, employee engagement, and business performance. 'At CIBC, our clients are at the center of everything we do,' said Stephen Forbes, executive vice president, purpose, brand and corporate affairs, CIBC. 'We've fostered a culture that connects employee engagement, client satisfaction, and business performance into every aspect of our organization. This approach has not only driven client satisfaction but has also been a key element of the clear momentum we have built as a bank.' John Miller, vice president of consumer and retail solutions at AT&T, is being recognized for demonstrating a leadership approach grounded in customer insights and genuine empathy. His commitment to deliver upon the AT&T brand promise has dramatically improved customer experience and brand trust metrics. 'Through a foundation of customer understanding and empathy, our service delivery has fostered meaningful emotional connections not just between our customers and our brand but also between our employees and the people they serve,' said Miller. About Forrester Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We empower leaders in technology, customer experience, digital, marketing, sales, and product functions to be bold at work and accelerate growth through customer obsession. Our unique research and continuous guidance model helps executives and their teams achieve their initiatives and outcomes faster and with confidence. To learn more, visit
Yahoo
21-05-2025
- Business
- Yahoo
Forrester Announces The EMEA Recipients Of Its 2025 Customer-Obsessed Enterprise Award
This year's award winners, Brenntag and e&, will be recognised at CX Summit EMEA LONDON, May 21, 2025--(BUSINESS WIRE)--Forrester (Nasdaq: FORR) today announced that Brenntag and e& are the winners of its 2025 Customer-Obsessed Enterprise Award for Europe, Middle East, and Africa (EMEA). The award recognises organisations that place their customers at the centre of their leadership, strategy, and operations to drive business outcomes, including building sustainable growth, customer loyalty, and employee engagement. Both recipients will be celebrated at CX Summit EMEA, a leading event for CX, B2C marketing, and digital leaders to learn best practices and receive actionable advice, being held in London and digitally from 2–4 June 2025. This year's recognition highlights two firms: one leading the charge on customer obsession in the B2B sector and the other in B2C. Brenntag, a global leader in chemicals and ingredients distribution, has been selected for embedding customer obsession into its B2B operations spanning 72 countries. The firm earned the award for operationalising customer obsession through key companywide initiatives, including a CX ambassador programme that has trained more than 500 employees to champion customer experience excellence and its CX war room task force that is set up to address systemic customer pain points through cross-functional collaboration. "At Brenntag, our approach to customer centricity is rooted in delivering truly personalised and impactful customer experiences," said Malc Magee, director of customer experience, Brenntag Essentials EMEA. "Our laser-focus on prioritising our customers' needs has enabled us to foster a culture that goes far beyond transactional interactions. When customers know that we genuinely listen, act, and care about their experience, we build long-term loyalty." e&, a global technology group, has been recognised for its customer-centric transformation across its technology business. The company undertook a comprehensive three-year transformation initiative aimed at aligning its corporate strategy with the customer journey. By proactively listening to customers and acting on their feedback, e& has successfully delivered enhanced experiences across every touchpoint, resulting in measurable business outcomes. "At e&, we believe that exceptional customer experiences are rooted in actively listening to our customers," said Chris Lipman, chief customer experience officer, e& UAE. "Through initiatives such as the monthly 'Customer Hour' sessions, which foster organisation-wide collaboration around customer feedback, and the 'Beyond the Desk' programme, which promotes empathy and a deeper understanding of customer challenges among e& leadership, we continue to prioritise customer satisfaction at every level." "We congratulate both e& and Brenntag for winning Forrester's Customer-Obsessed Enterprise Award in EMEA," said Martin Gill, vice president and research director at Forrester and host of CX Summit EMEA. "These firms are leading examples of how to embed customer centricity into every business decision, not just in isolated customer interactions, to drive tangible business success." Resources: Register to attend Forrester's CX Summit EMEA event. View the full agenda and speakers for CX Summit EMEA. For members of the press interested in attending, please contact press@ Check out the Forrester Decisions services for Customer Experience, B2C Marketing Executives, and Digital Business & Strategy. Follow Forrester on LinkedIn. About Forrester Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We empower leaders in technology, customer experience, digital, marketing, sales, and product functions to be bold at work and accelerate growth through customer obsession. Our unique research and continuous guidance model helps executives and their teams achieve their initiatives and outcomes faster and with confidence. To learn more, visit View source version on Contacts Press:Hannah Segvichhsegvich@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
