Latest news with #CustomerExperienceDay
National Post
15-05-2025
- Business
- National Post
Nextiva Celebrates First-Ever Customer Experience Day™--Honoring the People and Progress Behind Better Business Connections
Article content A new global holiday celebrates the power of customer experience—and the company that's spent 17 years helping businesses deliver it. Article content Article content SCOTTSDALE, Ariz. — Today, Nextiva—a leader in unified customer experience management—is launching Customer Experience Day, a new global observance recognizing the businesses, teams, and individuals who go above and beyond to deliver exceptional customer experiences. Celebrated annually on May 15, the day also marks Nextiva's founding in 2008, highlighting the company's 17-year commitment to putting people first. Article content Created to spotlight the rising importance of CX in today's business landscape, Customer Experience Day invites companies of all sizes to honor the people and tools behind the everyday interactions that build trust, loyalty, and long-term success. Article content For Nextiva, the day holds added meaning: it reflects nearly two decades of empowering small businesses to deliver the kind of seamless, high-impact experiences once reserved for the enterprise. Article content 'At Nextiva, we believe customer experience is the single most powerful differentiator in business today,' said Tomas Gorny, CEO and co-founder of Nextiva. 'We created Customer Experience Day to spotlight the people and businesses who put their customers first. Today, every brand competes not just with others in their category—but with the best experiences customers have anywhere. It's time we recognize that delivering amazing experiences isn't just a nice-to-have. It's how we grow, how we win, and how we build lasting relationships.' Article content Since its founding in 2008, Nextiva has worked to empower small and mid-sized businesses with powerful, easy-to-use tools that elevate how they connect with their customers. From communication to automation to real-time insights, the company has led the evolution of customer experience technology—without losing sight of the people it serves. Article content 2008 – Founding Vision Nextiva launched with a bold mission: to make business communication simple, reliable, and accessible for every company—not just large enterprises. While it began with phone systems, the vision was always broader: to help small businesses connect more effectively with their customers. From local shops to startups and service providers, businesses could now access affordable, professional-grade tools that kept them responsive, reliable, and customer-focused from day one. 2016 – Scaling as a UCaaS Leader Within a few years, Nextiva became one of the top UCaaS platforms in the U.S., powering millions of conversations daily. For small businesses, it meant being able to answer customer calls and resolve issues quickly—allowing lean teams to operate smoothly and confidently, without the complexity or cost of enterprise systems. 2021 – Introducing the NextivaONE Platform With the launch of NextivaONE, the company unified phone, video, text, email, and chat into a single, intuitive workspace. This shift transformed Nextiva into a true customer engagement platform. By creating a single workspace, it enabled small teams to respond faster, collaborate better, and offer a seamless experience—making every customer feel prioritized. 2023 – Reframing the Industry Nextiva began reshaping the conversation—not as just a UCaaS or CCaaS provider, but as a pioneer of Unified Customer Experience Management. The focus moved from adding features to delivering connections—helping small businesses compete with bigger brands by creating more personalized, consistent experiences at every touchpoint. 2024 – Driving Real Outcomes, Not Just Software Today, Nextiva's platform includes advanced automation, analytics, and workflow tools that help small businesses solve real-world problems: faster support, smarter service, and stronger loyalty. Whether it's a local salon, HVAC company, or boutique agency, small businesses now have access to the same CX-enhancing tools as major corporations—without the complexity or cost. Article content As a recognized industry leader, Nextiva is continuously innovating to build products that don't just support customer experience—they transform it, making every interaction smarter, more seamless, and deeply human. Article content As the official sponsor of Customer Experience Day, Nextiva invites companies everywhere to participate by recognizing their customer experience teams, sharing service success stories, and reflecting on the value of human connection in a digital-first world. Article content Article content Article content Article content Article content
National Post
08-05-2025
- Business
- National Post
Nextiva Launches Customer Experience Day – A New Global Holiday Celebrating the Power of Putting Customers First in Business
Article content SCOTTSDALE, Ariz. — On May 15th, which will be the 17th anniversary of the company's founding, join Nextiva to celebrate the future of customer experience—where AI-driven technology empowers the people redefining how businesses engage, serve, and build lasting relationships with their customers. Article content Article content Nextiva, a leader in unified customer experience management, has established Customer Experience Day —a new annual international observance held every May 15 to recognize the people and businesses who go above and beyond to deliver exceptional customer experiences. Article content Customer Experience Day celebrates the rising importance of empathy, innovation, and human connection in business, and invites organizations of all sizes to participate by honoring their customer-facing teams, sharing stories of standout service, and reflecting on the evolving role of CX in today's marketplace. Article content When: May 15, 2025 (and annually moving forward) Article content Where: Article content Why: In a world where technology is rapidly transforming how businesses engage with customers, this new observance puts the spotlight back on the human side of the experience—acknowledging that every memorable brand interaction starts with a person who chooses to go the extra mile. Article content Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company's commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Scottsdale, Arizona. Discover more at Article content Article content Article content Article content Contacts Article content Article content
Yahoo
08-05-2025
- Business
- Yahoo
Nextiva Launches Customer Experience Day – A New Global Holiday Celebrating the Power of Putting Customers First in Business
SCOTTSDALE, Ariz., May 08, 2025--(BUSINESS WIRE)--On May 15th, which will be the 17th anniversary of the company's founding, join Nextiva to celebrate the future of customer experience—where AI-driven technology empowers the people redefining how businesses engage, serve, and build lasting relationships with their customers. What: Nextiva, a leader in unified customer experience management, has established Customer Experience Day—a new annual international observance held every May 15 to recognize the people and businesses who go above and beyond to deliver exceptional customer experiences. Customer Experience Day celebrates the rising importance of empathy, innovation, and human connection in business, and invites organizations of all sizes to participate by honoring their customer-facing teams, sharing stories of standout service, and reflecting on the evolving role of CX in today's marketplace. When: May 15, 2025 (and annually moving forward) Where: Global celebration across social media and within companiesOfficial info: Hashtag: #CustomerExperienceDay Why: In a world where technology is rapidly transforming how businesses engage with customers, this new observance puts the spotlight back on the human side of the experience—acknowledging that every memorable brand interaction starts with a person who chooses to go the extra mile. Who: Tomas Gorny, CEO & Co-Founder of Nextiva, is available for interviews to discuss: The vision behind Customer Experience Day The role of CX as a business differentiator How Nextiva's platform is enabling the next generation of customer engagement About Nextiva Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company's commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Scottsdale, Arizona. Discover more at View source version on Contacts PRESS: Navideh ForghaniGravity Strategic Partnersinquiries@
Business Wire
08-05-2025
- Business
- Business Wire
Nextiva Launches Customer Experience Day – A New Global Holiday Celebrating the Power of Putting Customers First in Business
SCOTTSDALE, Ariz.--(BUSINESS WIRE)--On May 15th, which will be the 17th anniversary of the company's founding, join Nextiva to celebrate the future of customer experience—where AI-driven technology empowers the people redefining how businesses engage, serve, and build lasting relationships with their customers. What: Nextiva, a leader in unified customer experience management, has established Customer Experience Day —a new annual international observance held every May 15 to recognize the people and businesses who go above and beyond to deliver exceptional customer experiences. Customer Experience Day celebrates the rising importance of empathy, innovation, and human connection in business, and invites organizations of all sizes to participate by honoring their customer-facing teams, sharing stories of standout service, and reflecting on the evolving role of CX in today's marketplace. When: May 15, 2025 (and annually moving forward) Where: Global celebration across social media and within companies Official info: Hashtag: #CustomerExperienceDay Why: In a world where technology is rapidly transforming how businesses engage with customers, this new observance puts the spotlight back on the human side of the experience—acknowledging that every memorable brand interaction starts with a person who chooses to go the extra mile. Who: About Nextiva Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company's commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Scottsdale, Arizona. Discover more at
