Latest news with #CustomerRelationshipManagement
Cision Canada
6 days ago
- Business
- Cision Canada
Alithya acquires eVerge, adding Salesforce expertise, deepening Oracle and AI capabilities and expanding smart shoring in India Français
MONTREAL, June 2, 2025 /CNW/ - Alithya Group inc. (TSX: ALYA) ("Alithya") is pleased to announce the acquisition of eVerge Interests, Inc. and its subsidiaries ("eVerge") for a purchase price of US$23.5 million, including a potential earnout of US$4.7 million, subject to certain post-closing conditions, all payable in cash. eVerge specializes in enterprise applications and transformation services with expertise in Salesforce Customer Relationship Management (CRM), and Oracle Human Capital Management (HCM) and Customer Experience (CX) and other complementary technologies. With a team of approximately 160 professionals, eVerge operates from locations across the U.S. and India. Quote by Paul Raymond, President and CEO of Alithya: "I am very proud to welcome the eVerge team to Alithya. Esteban Neely has built a trusted advisory firm over the past 30 years and has chosen Alithya to elevate his business to new heights. eVerge brings established expertise that now allows us to offer Salesforce solutions to Alithya's clients, deepen our Oracle expertise, increase our AI capabilities, and expand our presence in India. eVerge has a well-respected leadership team, a similar culture, and a history of success." Quote by Mike Feldman, Senior Vice President, Enterprise Applications & Transformation, of Alithya: "This acquisition introduces Salesforce as a new enterprise application platform and practice for Alithya and provides additional CRM options for our clients. eVerge's Oracle CX practice completes our multi-pillar Oracle footprint and our ability to offer a seamless enterprise application experience to our Oracle clients. Alithya has a strong Oracle HCM presence in healthcare, and this transaction will enable us to continue extending HCM capabilities to industries such as manufacturing, financial services, professional services, public sector, energy, engineering and construction, and utilities. Overall, we believe these new services, each with opportunities to use native GenAI capabilities in Salesforce CRM and Oracle HCM, will enable us to provide our clients with greater flexibility to choose the best technology platform suited for their business, while strengthening our ability to deliver transformative solutions." Quote by Esteban Neely, Founder of eVerge: "With Alithya's proven reputation in business transformation and its role as a trusted advisor, we are delighted that eVerge is joining forces with them. This collaboration brings together eVerge's seasoned expertise in Oracle and Salesforce with Alithya's extensive digital transformation proficiency. This synergy offers eVerge's clients access to a breadth of digital transformation expertise and innovative solutions. Additionally, this merger provides enhanced career growth opportunities for eVerge's talented professionals within an organization that shares similar values and ambitions. Together, we are set to deliver exceptional value and transformative results to our clients." Mr. Neely will continue to support the eVerge business as a consultant to Alithya during a 12-month transition period, ensuring a seamless integration and maintaining high quality services for our clients. About Alithya We are trusted advisors who leverage AI and the latest technologies in our strategic consulting and digital transformation services. We help solve business challenges that enable our clients to unlock new opportunities, modernize processes and gain efficiencies. We leverage a world-class team of passionate industry experts, AI-based IP solutions, the latest digital technologies, a solid understanding of mission critical business applications and a partner ecosystem to accelerate results. We've built a foundation of success that includes a specialized global delivery network to provide end-to-end solutions. We strive to make a difference. We are Alithya. Visit us at Forward-looking statements This press release contains statements that may constitute "forward-looking information" within the meaning of applicable Canadian securities laws and "forward-looking statements" within the meaning of the U.S. Private Securities Litigation Reform Act of 1995 and other applicable U.S. safe harbours (collectively "forward-looking statements"). Statements that do not exclusively relate to historical facts, as well as statements relating to management's expectations regarding the future growth, results of operations, performance and business prospects of Alithya, and other information related to Alithya's business strategy and future plans, or which refer to the characterizations of future events or circumstances represent forward-looking statements. Such statements often contain the words "anticipates," "expects," "intends," "plans," "predicts," "believes," "seeks," "estimates," "could," "would," "will," "may," "can," "continue," "potential," "should," "project," "target," and similar expressions and variations thereof, although not all forward-looking statements contain these identifying words. Forward-looking statements are presented for the sole purpose of assisting investors and others in understanding Alithya's objectives, strategies and business outlook as well as its anticipated operating environment and may not be appropriate for other purposes. Although management believes the expectations reflected in Alithya's forward-looking statements were reasonable as at the date they were made, forward-looking statements are based on the opinions, assumptions and estimates of management and, as such, are subject to a variety of risks and uncertainties and other factors, many of which are beyond Alithya's control, and which could cause actual events or results to differ materially from those expressed or implied in such statements. Such risks and uncertainties include the possible failure to realize anticipated benefits from the transaction (such as realizing new opportunities, synergies, and leveraging new AI and smart shoring capabilities), the integration of eVerge's business, the loss of certain key personnel and clients of eVerge, potential undisclosed costs or liabilities associated with the transaction, and other risks and uncertainties discussed in the section titled "Risks and Uncertainties" of Alithya's Management's Discussion and Analysis for the year ended March 31, 2024 and Management's Discussion and Analysis for the quarter ended December 31, 2024, as well as in Alithya's other materials made public, including documents filed with Canadian and U.S. securities regulatory authorities from time to time and which are available on SEDAR+ at and EDGAR at Additional risks and uncertainties not currently known to Alithya or that Alithya currently deems to be immaterial could also have a material adverse effect on its financial position, financial performance, cash flows, business or reputation. Forward-looking statements contained in this press release are qualified by these cautionary statements and are made only as of the date of this press release. Alithya expressly disclaims any obligation to update or alter any forward-looking statements, or the factors or assumptions underlying them, whether as a result of new information, future events or otherwise, except as required by applicable law. Investors are cautioned not to place undue reliance on forward-looking statements since actual results may vary materially from them.
bnok24
20-05-2025
- Business
- bnok24
Tanmeyah Wins 'Excellence in Customer Relationship Management' Award at MENA Banking Excellence Awards
Tanmeyah, a subsidiary of EFG Holding, and a leading provider of innovative and integrated financial solutions for small business owners and entrepreneurs, received the 'Excellence in Customer Relationship Management' award at the MENA Banking Excellence Awards. This recognition celebrates the company's client-centric approach and continued commitment to financial inclusion across Egypt The recognition reflects Tanmeyah's continued efforts to place client needs at the center of its operations with dedicated Relationship Officers assigned to every client to provide direct support and guidance. This model ensures that clients, many from underserved and rural areas, not only access financing, but also build financial awareness and resilience With a presence in 354 branches across Egypt, in addition to a mobile app, digital assistant 'Abu ElSebaa', and a dedicated call center, Tanmeyah has built a system that combines accessibility with responsiveness. Each channel is designed to offer timely, relevant, and empathetic support Ahmed Ibrahim, Executive Director, Head of Business at Tanmeyah, commented, 'This recognition reflects the trust of nearly 3 million clients and the dedication of our teams who serve over 50,000 new clients monthly. Through our expanding network and digital platforms, we remain committed to listening closely, responding purposefully, and delivering solutions that matter. Personalized service, agility, and empathy are more important than ever — and they guide every step we take Waleed Rammah, Executive Director, COO at Tanmeyah, added, 'We are committed to educating our clients about financial tools such as insurance, with the aim of protecting their income sources and ensuring long-term financial stability. Our field teams work to raise awareness step by step, through every interaction we make The award highlights Tanmeyah's ability to scale personalized support to millions of clients — and its role in expanding financial inclusion through a service model built on trust, education, and accessibility Google News تابعونا على تابعونا على تطبيق نبض
Time of India
15-05-2025
- Business
- Time of India
Saurabh Dadu Singhal elevated to performance marketing lead at L'Oreal India
L'Oreal India 's Saurabh Dadu Singhal has been elevated to performance marketing lead at the Professional Products Division . Singhal announced on LinkedIn, 'Thrilled to share that I'm stepping into the role of performance marketing lead for L'Oreal Professional Products Division, India!' Rejoining L'Oreal 18 months ago as digital transformation lead for the Professional Products Division, Singhal drove the B2C digital transformation for the brand. He prioritised first-party data acquisition and activation, crafted and executed the CRM (Customer Relationship Management) and DDX (Digital Data Exchange) strategies for the division, and spearheaded customer experience (CX) initiatives to elevate brand engagement. Holding an MBA in Marketing from SVKM NMIMS, Mumbai, Singhal began his career as an assistant manager at Idea Cellular in July 2012, later joining GE as a summer intern in Bangalore. Following his summer internship, Singhal joined L'Oreal India's Professional Products Division as a management trainee, progressing through various roles to become senior marketing manager by May 2022, a position he held for nearly six years. He then moved to Amazon India as a marketing manager before returning to L'Oreal once more.
Zawya
13-04-2025
- Business
- Zawya
Sheikha Bodour Al Qasimi leads SBA's strategic vision at fourth board meeting
Sharjah: Sheikha Bodour bint Sultan Al Qasimi, Chairperson of the Sharjah Book Authority (SBA), recently presided over the Authority's fourth Board of Directors meeting. The session, attended by board members, executives, and representatives from various departments within the Authority, reviewed significant milestones and outlined strategic plans to drive innovation, enhance institutional performance, and fortify Sharjah's position as a premier cultural and publishing hub. Opening the meeting, Sheikha Bodour reaffirmed the Authority's dedication to the vision of His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi, Member of the Supreme Council and Ruler of Sharjah, aiming to elevate the emirate into a global centre for culture and the publishing sector. She commended the progress achieved through strategic initiatives that have solidified Sharjah's standing on the international publishing map. Sheikha Bodour remarked, 'the work we accomplish at Sharjah Book Authority is about reinforcing Sharjah's cultural foundations, building meaningful international collaboration, and always adapting to emerging challenges. The initiatives we pursue forge lasting connections through storytelling, enhancing the publishing landscape regionally and globally. Everything we do brings us closer to a vibrant, sustainable, and inclusive future through literature.' Strategic priorities for the next phase Attendees deliberated on top strategic priorities for the upcoming period, focusing prominently on digital transformation, workforce development, enhancing customer experiences, and promoting sustainability and innovation. Operational efficiency also featured high, with discussions centered on streamlining processes, optimising resource utilisation, and accelerating outcomes. The board reviewed the potential of new and emerging technologies to enhance the Authority's efficiency, spotlighting initiatives such as the Customer Relationship Management (CRM) project and the Key Performance Indicators (KPI) framework, encompassing 75 strategic metrics. These tools aim to bolster institutional growth, elevate customer satisfaction, diversify revenue streams, reduce costs, and foster enduring connections with global audiences. Strengthening the publishing and distribution sector During the meeting's review of recent achievements, key activities over recent months were highlighted, including the successful organisation of the fourth annual Sharjah International Booksellers Conference, preparations for the third annual Sharjah Animation Conference (SAC), and the Sharjah Children's Book Illustration Exhibition - part of the Sharjah Children's reading festival. Planning for Sharjah's contributions as Guest of Honour at Morocco's Rabat International Book Fair, and participation in major global book fairs was also discussed. The meeting further explored SBA's initiatives for professional development, including the Sharjah Publishing Sustainability Fund (Onshur) Scale Track and a series of specialised training courses designed to advance the capabilities of publishers and distributors. Outcomes from prior brainstorming workshops were also assessed. Addressing challenges and ensuring readiness Board members addressed anticipated challenges, particularly the rapid pace of technological advancement, escalating customer expectations, and talent acquisition. They emphasised the importance of institutional agility, balancing innovation with governance to sustain performance and preparedness. Furthermore, the board examined strategies to align efforts with the Authority's broader institutional initiatives, advancing towards the SBA's 2030 vision. Discussions encompassed mechanisms for proposing new initiatives, the annual work plan, evaluation methodologies, youth empowerment strategies, and expanding collaboration with research institutions and specialised councils. Concluding the meeting, Sheikha Bodour commended the dedication of board members and support teams, acknowledging their pivotal role in advancing the SBA's mission. She urged sustained momentum to build upon past achievements, establishing a governance and innovation model that exemplifies Sharjah's aspirations and enhances its cultural footprint globally and regionally.
Sharjah 24
13-04-2025
- Business
- Sharjah 24
Bodour Al Qasimi leads SBA's strategic vision at 4th board meeting
Opening the meeting, Sheikha Bodour reaffirmed the Authority's dedication to the vision of His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi, Member of the Supreme Council and Ruler of Sharjah, aiming to elevate the emirate into a global centre for culture and the publishing sector. She commended the progress achieved through strategic initiatives that have solidified Sharjah's standing on the international publishing map. Sheikha Bodour remarked, 'the work we accomplish at Sharjah Book Authority is about reinforcing Sharjah's cultural foundations, building meaningful international collaboration, and always adapting to emerging challenges. The initiatives we pursue forge lasting connections through storytelling, enhancing the publishing landscape regionally and globally. Everything we do brings us closer to a vibrant, sustainable, and inclusive future through literature.' Strategic priorities for the next phase Attendees deliberated on top strategic priorities for the upcoming period, focusing prominently on digital transformation, workforce development, enhancing customer experiences, and promoting sustainability and innovation. Operational efficiency also featured high, with discussions centered on streamlining processes, optimising resource utilisation, and accelerating outcomes. The board reviewed the potential of new and emerging technologies to enhance the Authority's efficiency, spotlighting initiatives such as the Customer Relationship Management (CRM) project and the Key Performance Indicators (KPI) framework, encompassing 75 strategic metrics. These tools aim to bolster institutional growth, elevate customer satisfaction, diversify revenue streams, reduce costs, and foster enduring connections with global audiences. Strengthening the publishing and distribution sector During the meeting's review of recent achievements, key activities over recent months were highlighted, including the successful organisation of the fourth annual Sharjah International Booksellers Conference, preparations for the third annual Sharjah Animation Conference (SAC), and the Sharjah Children's Book Illustration Exhibition - part of the Sharjah Children's reading festival. Planning for Sharjah's contributions as Guest of Honour at Morocco's Rabat International Book Fair, and participation in major global book fairs was also discussed. The meeting further explored SBA's initiatives for professional development, including the Sharjah Publishing Sustainability Fund (Onshur) Scale Track and a series of specialised training courses designed to advance the capabilities of publishers and distributors. Outcomes from prior brainstorming workshops were also assessed. Addressing challenges and ensuring readiness Board members addressed anticipated challenges, particularly the rapid pace of technological advancement, escalating customer expectations, and talent acquisition. They emphasised the importance of institutional agility, balancing innovation with governance to sustain performance and preparedness. Furthermore, the board examined strategies to align efforts with the Authority's broader institutional initiatives, advancing towards the SBA's 2030 vision. Discussions encompassed mechanisms for proposing new initiatives, the annual work plan, evaluation methodologies, youth empowerment strategies, and expanding collaboration with research institutions and specialised councils. Concluding the meeting, Sheikha Bodour commended the dedication of board members and support teams, acknowledging their pivotal role in advancing the SBA's mission. She urged sustained momentum to build upon past achievements, establishing a governance and innovation model that exemplifies Sharjah's aspirations and enhances its cultural footprint globally and regionally.
