19-05-2025
Kroger lost my trust and my business by repeatedly overcharging me
Regarding "Investigation finds Kroger overcharging on sale items" (May 14): I was a Kroger customer for many years. Not anymore. Aside from the higher prices, I noticed that almost every time I checked out, there was an error. Sometimes nickels and dimes, sometimes a dollar or more per item. I was at the point where I was going to write to the Ohio Attorney General's Office with a consumer protection complaint.
Kroger did correct the error if you brought it to their attention, but how many people walked out not knowing? After a while, I did not believe that it was poor management. I believed it was intentional. A couple of bucks per customer and millions of customers, you are talking real money. When they mischarge you it is theft, not an error. I am glad to see other people have caught on.
Peter Ulbrich, Union Township
More: How to use Kroger's 'Make it Right' policy if you're overcharged for sale items
Regarding the article about Kroger doesn't always ring up the sale price: I've been a victim of being overcharged. I've learned to check my receipt before leaving the store and to have price adjustments made before leaving. But many employees who could fix the problem are walking around the store aimlessly. I've found that since the COVID-19 pandemic, customer service employees in retail have become lazy and just want to collect a paycheck for doing nothing.
Dayna Nelson, West Chester Township
This article originally appeared on Cincinnati Enquirer: Kroger overcharged me for groceries one too many times | Letters
