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Sheikh Mohammed launches phase 2 of UAE's Zero Bureaucracy Programme
The United Arab Emirates has launched the second phase of its Zero Bureaucracy Programme, which aims to fully eliminate digital bureaucracy.
Launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the programme aims to cut the red tape when applying for vital government services.
In its first phase, the programme eliminated more than 4,000 unnecessary procedures and saved the public a collective 12 million hours of time.
More than 30 national government entities were involved in streamlining government procedures, as delivery times were reduced by more than 70 percent.
In the second phase of the plans, the UAE aims to improve the lives of residents by completely cutting waiting times.
Mohammed bin Rashid: Today, we launched the second phase of the Zero Bureaucracy Program in the UAE Government — a national initiative to inspire government services that are simpler, faster, and more impactful.
In the first phase, we reduced service delivery time by over 70%,…
— Dubai Media Office (@DXBMediaOffice) June 16, 2025
Phase Two of the Zero Bureaucracy Programme
Phase two will see the modernisation of all government digital systems and the integration of artificial intelligence across the board, which the government says will streamline online processes and applications.
The Zero Bureaucracy Programme will also continue to eliminate unnecessary government procedures and services.
Plans will further remove redundancies between entities and abolish all non-essential burdens and requirements.
The second phase will focus on enhancing government integration, data sharing, developing joint solutions between departments and adopting leading business practices.
It aims to introduce a 24-hour uptime for digital systems as the norm and enhance the overall digital customer experience.
Launched in November 2023, the UAE Zero Government Bureaucracy programme simplifies and streamlines procedures, eliminating unnecessary requirements.
The first phase targeted a reduction of 2,000 government procedures, but doubled this target, and a 50% decrease in processing times.
The first phase streamlined 200 million annual transactions, saving customers and businesses 12 million hours and Dhs1.12 billion annually.
(Credit: Pexels)
Speaking at a launch event held in Dubai for the second phase of the programme, Sheikh Mohammed bin Rashid said the programme is helping achieve the goal of a government without complexity.
He said: 'Today we launch the second phase of the Zero Government Bureaucracy programme, a national project designed to create simpler, faster, and more impactful government services.
'In its first phase, the programme reduced service delivery time by over 70 percent, eliminated more than 4,000 unnecessary procedures, and saved customers over 12 million hours.
'We are grateful to the over 30 government entities and 690 teams involved in streamlining government procedures.
'Today, we expand these efforts, focusing on eliminating digital bureaucracy to realise our goal: a government without complexity, services without waiting times, and results that tangibly improve people's lives.'
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