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Gulf Today
10-05-2025
- Business
- Gulf Today
Dubai's unified service model drives govt excellence, improves people's lives: Hamdan
Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai awarded the Hamdan Flag to the General Directorate of Identity and Foreigners Affairs, recognising its outstanding achievement in applying the Services 360 policy and delivering integrated, proactive services that anticipate future needs. "Guided by the vision of His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, our government services not only meet expectations-they anticipate them. Services 360 is not a procedural enhancement; it is a comprehensive approach that strengthens the partnership between government, business, and society. It transforms data and digital integration into a seamless, human-centric experiences," Sheikh Hamdan said. "To date, 997 government services have been redesigned under the Services 360 policy, saving Dhs2.3 billion for customers and AED1.6 billion for government entities. These results are testament to Dubai's unified approach to service transformation. I am proud of the teams who have improved public services through collaboration and integration. Every entity that has contributed to this effort is part of Dubai's story of excellence." The General Directorate of Identity and Foreigners Affairs was recognised for placing the service user at the heart of every experience, embodying the one-government spirit that characterises Dubai's public service model. Sheikh Hamdan added: "The Hamdan Flag is awarded for real-world impact. I congratulate the General Directorate of Identity and Foreigners Affairs for transforming its services into a model of efficiency, foresight and customer value." Sheikh Hamdan also congratulated Dubai Customs for winning Best Pioneering Initiative, and Dubai Police for winning the Best Digital City Experience. The Roads and Transport Authority achieved the highest customer trust score for the second consecutive year. Sheikh Hamdan hailed the beginning of a new phase of public service excellence, commending every shortlisted entity for its contribution. The winners were announced during the annual awards ceremony of the Hamdan Bin Mohammed Programme for Government Services, organised by the Dubai Model Centre under the General Secretariat of The Executive Council. The event was held in the presence of Sheikh Ahmed Bin Mohammed Bin Rashid Al Maktoum, Second Deputy Ruler of Dubai and Deputy Chairman of The Executive Council, and Sheikh Ahmed Bin Saeed Al Maktoum, Chairman of the Dubai Civil Aviation Authority and Deputy Chairman of The Executive Council. The second phase of the Services 360 policy resulted in direct savings of Dhs2.3 billion for customers and Dhs1.6 billion for government entities, a 93% reduction in waiting times and the number of required visits, a 63% reduction in service requirements, a 59% cut in processing time, and a 56% overall reduction in service completion time. The nine finalists selected for the Hamdan Flag from 27 government entities, were: Dubai Electricity and Water Authority, Community Development Authority, Roads and Transport Authority, General Directorate of Identity and Foreigners Affairs-Dubai, Dubai Municipality, Dubai Police, Department of Economy and Tourism, Dubai Customs, and Mohammed Bin Rashid Housing Establishment. Dubai Customs received the Best Pioneering Initiative Award for its Cross-Border e-Commerce project, which enhances service efficiency and positions Dubai as a leading global hub for e-commerce through real-time customs clearance and pre-emptive solutions. Dubai Police was awarded the Best Digital City Experience for the Ahsan Allah Aza'akum initiative, digitising death related procedures for UAE citizens in Dubai (phase one), developed in partnership with key entities including the Dubai Electricity and Water Authority, Dubai Municipality, the Dubai Health Authority, the Community Development Authority, the Roads and Transport Authority, Dubai Civil Defence, and the Ministry of Health and Prevention. The initiative will expand in its second phase to include other population in the Digital City Experience category included: digitalisation of land grants and exchange (Mohammed Bin Rashid Housing Establishment), electric vehicle driving experience (Dubai Electricity and Water Authority), vehicle licensing (Roads and Transport Authority), and digitising death related procedures for UAE citizens in Dubai (Dubai Police). The Roads and Transport Authority was honoured for achieving the highest customer trust score for the second year in a row, underscoring the government's commitment to service excellence. The Hamdan Bin Mohammed Programme for Government Services follows a rigorous evaluation by the Dubai Model Centre and international experts, based on five core criteria: results and impact, whole-of-government approach, innovation, service culture, and sustainability. Residents also participated in customer feedback, reinforcing the customer's role in shaping future services. Abdulla Mohammed Al Basti, Secretary General of The Executive Council of Dubai, said: "The results of the Services 360 policy reflect the strength of Dubai's governance model, where the leadership's vision is translated into measurable, real-world outcomes. The Hamdan Flag celebrates government entities that create tangible improvements in people's lives, led by proactive design, institutional integration, innovation, and a commitment to exceeding public expectations." Hamad Al Mansoori, Director General of the Digital Dubai Authority said: "The new addition of the 'Digital City Experiences' category within the Hamdan Bin Mohammed Programme for Government Services reflects a genuine translation of cross-entity integration and unified government efforts under a shared vision to enhance quality of life in Dubai. Dubai Police's recognition in this category marks a new milestone in its journey and reaffirms its commitment to delivering seamless, customer-centric digital experiences that are both efficient and innovative." Dr. Hazza Khalfan Al Nuaimi, Assistant Secretary General for Excellence and Government Services Sector at the General Secretariat of The Executive Council of Dubai, said: "The Hamdan Bin Mohammed Programme for Government Services has become a comprehensive framework for designing, delivering, and assessing government services. The Hamdan Flag represents more than recognition-it marks the transformation of strategic ambition into operational excellence." Eman Al Suwaidi, Director of Assessment and Studies, General Secretariat of The Executive Council, said: "This year saw a marked improvement in proactive, integrated services across entities. The programme encourages continuous innovation, helping government entities redefine the customer journey using data, co-design, and digital collaboration." WAM
Time Out Abu Dhabi
28-04-2025
- Time Out Abu Dhabi
The number of tourists coming to Abu Dhabi has massively grown this year
If you thought Abu Dhabi was having a moment, you're absolutely right – and the numbers are here to prove it. The Department of Culture and Tourism – Abu Dhabi (DCT Abu Dhabi) has just announced that 1.4 million overnight guests visited the capital in the first quarter of 2025 alone. That's a major jump compared to last year, with visitors flying in from top markets like India, China, Russia, the UK and the US to soak up the emirate's world-class culture, stunning attractions and unbeatable hospitality. Hotels are booming too, raking in Dhs2.3 billion in revenue – an impressive 18 percent increase year-on-year. But what's even better? Hotel occupancy stayed high at 79 percent, with guests loving their stays across the board. If you needed proof that Abu Dhabi is fast becoming the place to be, this is it. The best part? Abu Dhabi is right on track to hit its ambitious target of contributing Dhs62 billion to the economy through tourism this year, supporting 255,000 jobs along the way. All this success ties into the emirate's big-picture Tourism Strategy 2030, aiming to welcome 39.3 million visitors annually by the end of the decade. teamLab Phenomena Abu Dhabi has just opened in Saadiyat Cultural District Thanks to the newly opened teamLab Phenomena at Saadiyat Cultural District and the upcoming Zayed National Museum, Natural History Museum and the hotly anticipated Guggenheim, the city is about to get even busier. More going on in Abu Dhabi UAE residents can now save big time on flights thanks to a new Skyscanner feature No complaints here You can now get a robotaxi from Zayed International Airport Trips to the airport just got an upgrade Abu Dhabi's best restaurants: Everywhere you should eat at least once Your dinner inspo is sorted 20 incredibly fun ways to explore Abu Dhabi after dark The city is at its most fascinating once the sun goes down
CairoScene
23-04-2025
- Business
- CairoScene
Amwaj International Acquires 18% Stake in Dubai's Cledor
Cledor will oversee Amwaj's forthcoming real estate projects in the UAE, leveraging its local market knowledge. Apr 23, 2025 Amwaj International, a diversified global investment firm, has acquired an 18% stake in Dubai-based luxury real estate developer Cledor. This strategic investment values Cledor at $100 million and signifies Amwaj's commitment to expanding its real estate portfolio within the UAE. Cledor, founded and led by CEO Omar Gull, has achieved a Gross Development Value (GDV) of Dhs2.3 billion within its first year and manages over 1.3 million square feet of property. Amwaj International brings over three decades of experience across various sectors, including real estate, energy, and infrastructure. The firm has previously committed more than $2.4 billion to real estate projects in Iraq and is now channeling its expertise and resources into the UAE market. Under this new partnership, Cledor will oversee Amwaj's forthcoming real estate projects in the UAE, leveraging its local market knowledge and luxury development acumen. The collaboration aims to enhance Cledor's operational capabilities and attract top-tier talent, while also providing Amwaj with a robust platform for growth in the region. Dubai's real estate sector continues to thrive, with 2024 witnessing record-breaking transactions totaling Dhs760.7 billion. The market's growth is driven by foreign investment, a surge in demand for luxury properties, and a business-friendly environment. While Cledor's immediate focus remains on Dubai, the company is also exploring opportunities in emerging markets across Far East Asia and Eastern Europe. This expansion strategy aligns with Amwaj's broader vision of establishing a global footprint in key real estate markets.
Gulf Today
04-03-2025
- Business
- Gulf Today
Salik reports Dhs2.3 billion of revenue in 2024
Salik Company, Dubai's exclusive toll gate operator, today announced its financial results for year-ended 31st December 2024. Total Revenue for the full year 2024 grew by 8.7 per cent YoY to reach Dhs2.3 billion. In a statement on Tuesday, the company said that EBITDA for the full year reached Dhs1.6 billion, a 13.6 per cent YoY growth. Salik's net profit before taxes totalled Dhs1,279.7 million in FY24, marking a strong 16.6 percent YoY increase, while it generated net profit after taxes of Dhs1,164.5 million in FY24, a 6.1 per cent YoY increase. In light of the strong year performance, the Board of Directors propose a dividend of Dhs619.8 million to be paid during H1 2025 (equivalent to 8.2645 Fils per share). This brings total dividends for FY24 to Dhs1,164.5 million, representing 100 per cent of FY24's net profit and a 6.1 per cent YoY increase compared to FY23. In terms of operations, total revenue-generating trips recorded 498.1 million, rising by 8.0 per cent YoY at the back of the launch of the two new Salik gates. Mattar Al Tayer, Chairman of the Board of Directors of Salik, said, 'Salik has reported a very strong year, with healthy revenue growth and record profitability performance.' 'During the past year, Salik proudly reached significant strategic milestones, having introduced two new toll gates within the core tolling business and established multiple partnerships. These strategic partnerships support our ambition to become a global leader in providing sustainable and smart mobility solutions,' he added. Ibrahim Sultan Al Haddad, Chief Executive Officer of Salik, stated, 'We are optimistic about the positive trends in Dubai's economy, which align with and support our growth and vision. We are pleased to revise our guidance for FY25 upwards, projecting revenue growth of 28-29 per cent compared to FY24.'
