Latest news with #DigitalTransformationStrategy
The Hindu
25-05-2025
- Business
- The Hindu
Time for a new India-Africa digital compact
Africa Day (May 25) marks the founding of the Organisation of African Unity in 1963 and symbolises the continent's ongoing journey towards unity, independence, and development. To usher in a new era of growth, the African Union's Digital Transformation Strategy (2020-2030) positions digital innovation at the heart of its agenda. It recognises the need for governments to adopt digital solutions that can accelerate socio-economic progress. This evolving paradigm is also reshaping India's approach to development diplomacy in Africa. For decades, India has blended state-led financing with socially embedded solutions, ranging from capacity-building through technical training to infrastructure projects backed by concessional lines of credit. Increasingly, social enterprises delivering low-cost, high-impact innovations have also become part of New Delhi's engagement, reflecting a shift toward more inclusive and adaptable partnerships. A digital partnership India's development approach is now entering a new phase, marked by more integrated, technology-driven partnerships. This builds on early initiatives such as the Pan-African e-Network, launched in 2009, which provided tele-medicine and tele-education through satellite and fibre-optic infrastructure, implemented by TCIL on behalf of the Indian government. Expanding on this, and building on the success of its Digital Public Infrastructure (DPI) systems, such as Aadhaar, UPI, CoWIN, and DIKSHA, India is now focusing on sharing and co-creating digital solutions to tackle fundamental governance and service delivery challenges. This shift comes at a crucial moment for Africa, where many governments are advancing national and continental digital agendas, aligned with initiatives such as the Policy and Regulatory Initiative for Digital Africa and the Smart Africa Alliance, aimed at harnessing technology for inclusive and sustainable development. The contours of a digital partnership between India and Africa are already emerging. In 2021, Togo's National Agency for Identification signed an MoU with the International Institute of Information Technology Bangalore (IIT-B) to implement the Modular Open-Source Identification Platform as the foundation for its national digital ID system. In 2023, Zambia signed an MoU with the Centre for Digital Public Infrastructure at IIIT-B to support the implementation and scaling up of the Smart Zambia Initiative, a national effort to advance digital transformation across government services. In 2024, the Bank of Namibia signed a pact with the National Payments Corporation of India for developing a UPI-like instant payment system. Ghana, too, is linking its payment system with India's UPI to enable faster transactions. These partnerships reflect a growing interest in India's DPI model, which offers affordability, scalability, and a public-oriented design. However, these advances of India's digital diplomacy in Africa are not occurring in a vacuum. As research by Folashadé Soulé highlights, African governments typically choose digital partners not based on ideological alignment or geopolitical loyalty, but on the partner's capacity to meet national digital priorities. In this context, China has frequently emerged as a preferred collaborator, thanks to state-backed financial mechanisms that lower the cost of adoption, especially in infrastructure-heavy domains. But it is not alone in shaping Africa's digital future: the European Union, the U.S., and India are competing for influence. What sets India apart is not just its technology, but its framing of DPI as a digital public good, open-source, and adaptable. India's DPI model offers a public-oriented alternative to a more surveillance-driven or proprietary approach. The opportunity lies in adapting these tools to local contexts through genuine state-led collaboration, beyond technology transfer. In this context, the establishment of the first overseas campus of the Indian Institute of Technology Madras in Zanzibar represents a strategic intervention. By offering advanced academic programmes in Data Science and AI and integrating with Indian private sector partners to fund scholarships, the initiative aligns technical capacity-building with broader socio-economic goals. If scaled effectively, such models could power Africa's digital infrastructure. Challenges However, challenges persist. Africa is home to the world's largest digital divide. This exclusion is shaped by the high costs of data and devices, stark rural-urban disparities in connectivity, and a persistent gender gap in digital access and literacy. Moreover, the expansion of digital infrastructure hinges on reliable energy supply, a critical bottleneck in many African countries. Meeting the growing energy demands of digital transformation will require coordinated investments in sustainable power generation and grid expansion. Regardless, the groundwork for digital governance is advancing. About 85% of African countries now have national ID systems with digital capabilities, and over 70% collect biometric data for authentication purposes. This presents a strong foundation on which to build inclusive and interoperable public digital platforms. A new India-Africa digital compact, anchored in mutual respect, co-development, and long-term institutional partnerships, could serve as a scalable framework for advancing digital inclusion. Veda Vaidyanathan, Fellow, Foreign Policy and Security Studies, Centre for Social and Economic Progress
Khaleej Times
20-05-2025
- Business
- Khaleej Times
Dubai Police reveals digital strategy to 'respond faster, build safer community'
Dubai Police has revealed its new 'Digital Transformation Strategy.' The authority already uses tech in multiple areas, from AI-powered cars and simulators to real-time crime analysis to rescue drones. The strategy will integrate AI, cybersecurity, predictive analysis, and smart platforms to help the police force in developing a secure policing ecosystem across all domains. 'AI is defining our policy, and acting as a catalyst. It empowers us to respond faster, act smarter, and allocate resources more effectively,' Khalid Al Marzooqi, director of the artificial intelligence department at Dubai Police, said. 'But technology alone is not the answer. What truly matters is how we apply it ethically, purposefully, and in the service of building a safer, more connected community.' The strategy was unveiled on the third and last day of the World Police Summit, taking place from May 13 to May 15.
Al Etihad
25-04-2025
- Business
- Al Etihad
Abu Dhabi Customs showcases AI-driven digital transformation to Jordanian delegation following International Trade Centre recommendation
25 Apr 2025 12:00 ABU DHABI (ALETIHAD)The General Administration of Abu Dhabi Customs hosted a high-level delegation from the Jordan Customs Department for a three-day study visit. This visit, organised by the International Trade Centre in Geneva (ITC) as part of a technical support programme for Jordanian Customs, focused on exploring best practices and leading customs projects implemented in Abu Dhabi, based on modern technologies and artificial intelligence applications. This is particularly in the field of customs risk management and is in line with international standards to facilitate cross-border trade and enhance the efficiency of supply Lahej Al Mansoori, Director General of Abu Dhabi Customs, welcomed the visiting delegation headed by Major General Ahmed Mohammed Al-Akalik, Director General of the Jordan Customs Department, during their reception at the headquarters of Abu Dhabi meeting was attended by a representative of the International Trade Centre. Both sides discussed ways to enhance cooperation and exchange expertise to support the achievement of shared visions and objectives in developing customs systems and improving operational Jordanian delegation's visit to Abu Dhabi Customs came upon the recommendation of the International Trade Centre, in recognition of Abu Dhabi Customs' outstanding achievements in digital transformation. Its experience is considered among the most advanced and unique models globally in the implementation and development of best customs practices within an integrated system that supports the business ecosystem in Abu Dhabi and the visit included detailed presentations on operational customs systems, in addition to field visits during which the delegation was briefed on Abu Dhabi Customs' new Strategic Plan 2024–2028 and the roadmap for strategic projects designed to empower customs operations in the emirate. They were also introduced to the Digital Transformation Strategy and the advanced solutions delivered to the customs and trade community at both local and international delegation also learned about key digital initiatives supporting non-oil economic growth, including the DHAFRA Advanced Data and Future Reporting Canter, powered by Artificial Intelligence, and the integrated Customs Risk Management System – Lahej Al Mansoori said: 'Abu Dhabi Customs is committed to building an innovative customs model that supports the business environment, meets the aspirations of the wise leadership, and translates Abu Dhabi's vision for sustainable economic leadership. This is achieved through optimal investment in technology and knowledge, strengthening regional and international partnerships, and providing a smart infrastructure based on flexibility, precision, and efficiency.'Al Mansoori emphasised that digital transformation and the adoption of artificial intelligence tools are no longer optional, but rather a fundamental pillar to ensure sustainable economic growth, support the global competitiveness of Abu Dhabi and the UAE, and reinforce their position as attractive destination for business and General Ahmed Mohammed Al-Akalik expressed his sincere thanks and appreciation to Abu Dhabi Customs for their generous hospitality and valuable engagement through advanced expertise and knowledge. Al-Akalik also recognised the exchange of adopting and utilising cutting-edge technologies and best practices in customs operations and performance enhancement. This has contributed to consolidating Abu Dhabi Customs' position on the global level, as acknowledged by the International Trade Centre, whose support was instrumental in the success of this visit. He also highlighted the Jordan Customs Department's interest in continuing future cooperation and coordination with Abu Dhabi Customs to exchange expertise in ways that serve shared goals and support economic growth across the region. Raghad Altalli, Programme Lead and Senior Trade Facilitation Advisor at the International Trade Centre, said that the selection of Abu Dhabi Customs as a destination for this study visit stems from the global recognition of its outstanding achievements in digital transformation. Altalli praised the customs projects implemented in Abu Dhabi, which have made it as a model to be followed and an inspiring benchmark for customs authorities and the global trade and logistics ecosystem in keeping pace with future developments. Altalli expressed her gratitude for the cooperation, high professionalism, and generosity of Abu Dhabi Customs leadership in sharing their valuable expertise at the international level.
National News
04-03-2025
- Business
- National News
Makki discusses digital transformation strategy with World Bank delegation
NNA – Minister of State for Administrative Development, Dr. Fadi Makki, on Tuesday met with a delegation from the World Bank at his office, led by Sylvia Solf, Practice Manager for the Middle East and North Africa, alongside Digital Development Specialist Abdullah Jabbour and Senior Digital Development Specialist Christopher Tullis. Discussions reportedly focused on previous efforts that led to the adoption of Lebanon's Digital Transformation Strategy in 2022. The meeting emphasized the need for a clear roadmap with prioritized actions to initiate the strategy's implementation. Particular attention was given to fast-tracking key projects, including digital identity and electronic signature systems. The role of the Ministry of Administrative Development in coordinating efforts across ministries and agencies, in collaboration with the Minister of State for Technology and Artificial Intelligence, was also highlighted. =======R.H.
Express Tribune
24-02-2025
- Business
- Express Tribune
Dubai introduces AI system for quicker, easier visa renewals
Listen to article The General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai has introduced a new artificial intelligence platform, 'Salama,' aimed at revolutionising the efficiency and accessibility of residency services. The announcement was made during the Fourth Annual Media Council, held under the theme "Media Vision Shaping the Future," and attended by senior officials, including Lieutenant General Mohammed Ahmed Al Marri, Director General of GDRFA Dubai. Salama is designed to simplify the residency process for individuals, offering a fast, seamless platform to manage residency-related tasks. Through the platform, users can renew or cancel residency permits, make payments, and complete other transactions without the need for traditional paperwork. This AI-powered system aims to support the UAE's Vision 2071 and Dubai's broader Digital Transformation Strategy, aligning with the government's goal of providing more accessible and efficient services. Lieutenant General Al Marri highlighted the platform's role in redefining government services. 'Digital transformation is not just about building services; it's about improving customer experiences, government performance, and fulfilling the leadership's goal of accessible services,' he said. The Salama platform is tailored to meet the needs of residents by offering features like quick responses to visa inquiries and facilitating transactions without requiring visits to service centres. Future developments will extend the platform's capabilities to support companies as well. Colonel Khalid bin Madia Al Falasi, Assistant Director General of the Digital Services Affairs Sector at GDRFA Dubai, elaborated on the platform's advanced capabilities, saying, 'The launch of Salama marks a shift in how users engage with government services.' He added that the AI system uses sophisticated algorithms to provide quick, accurate services, processing requests in just seconds. Currently available for individuals, the Salama platform offers services primarily for renewing or cancelling residency permits, with plans to expand to include company-related services in the future. The service is accessible through smart channels and UAE Pass, making it easy for users to complete tasks. During the forum, a live demonstration showed how quickly users can renew residency permits; one applicant completed the process in just a few seconds. Once logged in, the system automatically recognises the user's data, displays details of dependents, and offers an easy renewal process. After selecting the renewal option and making payment, the renewed permit is sent directly to the user's registered email. The platform supports more than 40 languages, with more to be added in the future. Each transaction takes only 10-20 seconds, providing a faster, user-friendly service. Through Salama, residents can now renew visas in record time, enhancing convenience and efficiency in Dubai's residency services.
