21-04-2025
M&S customers unable to make contactless payments after technical glitch
Customers shopping at Marks and Spencer stores have been left high and dry after a contactless payment meltdown.
M&S customers reported issues with contactless payments at some stores in the UK this afternoon.
Outage reports spiked on DownDetector at midday, with the tracking website saying there are 'possible problems at M&S Bank.'
The majority of glitches affect online banking, while some issues were reported with the credit card functions as well.
One customer said she tried to return clothing to the Camden, London, store, but she was told the WiFi is down across the company.
She claimed she was told that it has been an issue 'since Saturday.'
A customer service advisor wrote on X: 'We are experiencing some technical issues meaning that we cannot accept contactless payments or process click and collect orders. More Trending
'We are really sorry for any inconvenience and hope to resolve these issues soon.'
We approached M&S and M&S Bank for a comment.
Fans of M&S have been raving about one particular product this Easter – the chocolate-filled, luxury hot cross bun.
The supermarket launched the first-ever Dippy Egg Hot Cross Bun last month. The buns are filled with soft cocoa and gooey yellow and white choco filling.
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