Latest news with #DoorDashInc.
Toronto Star
6 hours ago
- Business
- Toronto Star
Competition Bureau sues DoorDash, accuses firm of misleading customers with fees
TORONTO - Canada's competition watchdog is suing DoorDash Inc. and its Canadian subsidiary, accusing them of marketing their online delivery services at a lower price than what consumers actually wind up paying. The Competition Bureau alleged Monday that an investigation found DoorDash customers were unable to purchase food and other items at prices advertised on the delivery company's websites and mobile apps because of mandatory fees added at checkout.
Vancouver Sun
7 hours ago
- Business
- Vancouver Sun
Competition Bureau sues DoorDash for allegedly misleading customers over fees
Canada's competition watchdog is suing DoorDash Inc. and its Canadian subsidiary, accusing it of marketing its online delivery services at a lower price than what consumers actually wind up paying. The Competition Bureau alleged Monday that an investigation found DoorDash customers were unable to purchase food and other items at prices advertised on the food delivery company's websites and mobile apps because of mandatory fees added at checkout. The extra charges range from service and delivery fees to amounts sought for couriering things a further distance, placing smaller orders or making purchases in B.C., where DoorDash has to comply with minimum wage regulations for gig workers. Start your day with a roundup of B.C.-focused news and opinion. By signing up you consent to receive the above newsletter from Postmedia Network Inc. A welcome email is on its way. If you don't see it, please check your junk folder. The next issue of Sunrise will soon be in your inbox. Please try again Interested in more newsletters? Browse here. The bureau alleged the charges were sometimes framed as if they were taxes, when in reality, they are charges imposed at DoorDash's discretion. The fees resulted in customers paying higher prices than advertised and amounted to a deceptive practice known as drip pricing, which the bureau alleges DoorDash may have used for close to a decade to make nearly from $1 billion from mandatory fees. The bureau wants the company to stop the practice, cease portraying fees as taxes, pay a penalty and issue restitution to affected consumers. DoorDash is pushing back on the requests, saying 'it does not hide fees from consumers or mislead them in any way.' 'This application is a misguided and excessive attempt to target one of Canada's leading local commerce platforms,' DoorDash spokesperson Trent Hodson said in a statement to The Canadian Press. 'It unfairly singles out DoorDash, and we intend to vigorously defend ourselves against these claims.' The Competition Bureau has been more aggressive in its fight against drip pricing since the Competition Act was amended in June 2022 to more clearly distinguish the practice as harmful, giving regulators more room to pursue companies who engage in such activity. The bureau accused Cineplex Inc. of drip pricing in May 2023, eventually winning a $38.9-million fine against the movie theatre giant, which is contesting the decision from the Competition Tribunal. Other recent Competition Bureau targets for drip pricing have included SiriusXM Canada, Discount Car & Truck Rentals Ltd. and TicketNetwork. Its Door Dash court filing shows it is going after the business for making 'false or misleading representations' because 'when consumers go online to order, they expect these services to deliver not just food, but also honest pricing.' 'Consumers expect that the price they see advertised will match what they ultimately pay,' the bureau's application said. Our website is the place for the latest breaking news, exclusive scoops, longreads and provocative commentary. Please bookmark and sign up for our daily newsletter, Posted, here .
Toronto Sun
10 hours ago
- Business
- Toronto Sun
Competition Bureau sues DoorDash, accuses firm of misleading customers with fees
Published Jun 09, 2025 • 1 minute read DoorDash logo. TORONTO — Canada's competition watchdog is suing DoorDash Inc. and its Canadian subsidiary for marketing its online delivery services at a lower price than what consumers actually wind up paying. This advertisement has not loaded yet, but your article continues below. THIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLY Subscribe now to read the latest news in your city and across Canada. Unlimited online access to articles from across Canada with one account. Get exclusive access to the Toronto Sun ePaper, an electronic replica of the print edition that you can share, download and comment on. Enjoy insights and behind-the-scenes analysis from our award-winning journalists. Support local journalists and the next generation of journalists. Daily puzzles including the New York Times Crossword. SUBSCRIBE TO UNLOCK MORE ARTICLES Subscribe now to read the latest news in your city and across Canada. Unlimited online access to articles from across Canada with one account. Get exclusive access to the Toronto Sun ePaper, an electronic replica of the print edition that you can share, download and comment on. Enjoy insights and behind-the-scenes analysis from our award-winning journalists. Support local journalists and the next generation of journalists. Daily puzzles including the New York Times Crossword. REGISTER / SIGN IN TO UNLOCK MORE ARTICLES Create an account or sign in to continue with your reading experience. Access articles from across Canada with one account. Share your thoughts and join the conversation in the comments. Enjoy additional articles per month. Get email updates from your favourite authors. THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK. Create an account or sign in to continue with your reading experience. Access articles from across Canada with one account Share your thoughts and join the conversation in the comments Enjoy additional articles per month Get email updates from your favourite authors Don't have an account? Create Account The Competition Bureau says an investigation found DoorDash customers were unable to purchase food and other items at prices advertised on DoorDash's websites and mobile apps because of mandatory fees added at checkout. The extra charges range from service and delivery fees to amounts sought for couriering things a further distance or placing smaller orders. The bureau says the charges were sometimes framed as if they were taxes and resulted in consumers paying higher prices than advertised, amounting to a deceptive practice known as drip pricing. The bureau alleges DoorDash used drip pricing for close to a decade, making nearly $1 billion from mandatory fees paid by customers. It wants the company to stop the practice, cease portraying fees as taxes, pay a penalty and issue restitution to affected consumers, but DoorDash says the requests are 'misguided' because it does not hide fees from consumers or mislead them in any way. Canada Sunshine Girls Ontario Editorial Cartoons World
Winnipeg Free Press
10 hours ago
- Business
- Winnipeg Free Press
Competition Bureau sues DoorDash, accuses firm of misleading customers with fees
TORONTO – Canada's competition watchdog is suing DoorDash Inc. and its Canadian subsidiary for marketing its online delivery services at a lower price than what consumers actually wind up paying. The Competition Bureau says an investigation found DoorDash customers were unable to purchase food and other items at prices advertised on DoorDash's websites and mobile apps because of mandatory fees added at checkout. The extra charges range from service and delivery fees to amounts sought for couriering things a further distance or placing smaller orders. The bureau says the charges were sometimes framed as if they were taxes and resulted in consumers paying higher prices than advertised, amounting to a deceptive practice known as drip pricing. The bureau alleges DoorDash used drip pricing for close to a decade, making nearly $1 billion from mandatory fees paid by customers. Monday Mornings The latest local business news and a lookahead to the coming week. It wants the company to stop the practice, cease portraying fees as taxes, pay a penalty and issue restitution to affected consumers, but DoorDash says the requests are 'misguided' because it does not hide fees from consumers or mislead them in any way. This report by The Canadian Press was first published June 9, 2025.
Yahoo
10 hours ago
- Business
- Yahoo
Competition Bureau sues DoorDash, accuses firm of misleading customers with fees
TORONTO — Canada's competition watchdog is suing DoorDash Inc. and its Canadian subsidiary for marketing its online delivery services at a lower price than what consumers actually wind up paying. The Competition Bureau says an investigation found DoorDash customers were unable to purchase food and other items at prices advertised on DoorDash's websites and mobile apps because of mandatory fees added at checkout. The extra charges range from service and delivery fees to amounts sought for couriering things a further distance or placing smaller orders. The bureau says the charges were sometimes framed as if they were taxes and resulted in consumers paying higher prices than advertised, amounting to a deceptive practice known as drip pricing. The bureau alleges DoorDash used drip pricing for close to a decade, making nearly $1 billion from mandatory fees paid by customers. It wants the company to stop the practice, cease portraying fees as taxes, pay a penalty and issue restitution to affected consumers, but DoorDash says the requests are "misguided" because it does not hide fees from consumers or mislead them in any way. This report by The Canadian Press was first published June 9, 2025. Tara Deschamps, The Canadian Press Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
