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CNA
4 days ago
- Business
- CNA
Deep Dive - Calling 995? You may be rerouted to the NurseFirst helpline instead – here's how it works
Play Non-life-threatening 995 calls will be directed to NurseFirst, a triage helpline, under a six-month nationwide trial aimed at easing the burden on emergency services. How exactly does it work, and will the public adapt? Steven Chia and Otelli Edwards find out from Col Dr David Pflug, chief medical officer of the Singapore Civil Defence Force and Dr Jade Kua, clinical lead for the NurseFirst helpline and senior consultant at the emergency medicine department in Woodlands Health. Deep Dive - Calling 995? You may be rerouted to the NurseFirst helpline instead – here's how it works Non-life-threatening 995 calls will be directed to NurseFirst, a triage helpline, under a six-month nationwide trial aimed at easing the burden on emergency services. How exactly does it work, and will the public adapt? Steven Chia and Otelli Edwards find out from Col Dr David Pflug, chief medical officer of the Singapore Civil Defence Force and Dr Jade Kua, clinical lead for the NurseFirst helpline and senior consultant at the emergency medicine department in Woodlands Health. 18 mins Deep Dive - Have rising commercial rents reached a tipping point? Amid rising rents and growing competition, some Singapore businesses are closing down or relocating to cheaper premises. A local bakery in Siglap recently announced on social media it was moving out after its rent was increased by 57 per cent. Are commercial rent hikes spiralling out of control, or is this simply market forces at work? Steven Chia and Otelli Edwards speak to Ethan Hsu, head of retail at Knight Frank Singapore, and Terence Yow, managing director of Enviably Me Group of Companies and chairperson of the SG Tenants United for Fairness. 25 mins Deep Dive - Cabinet reshuffle: No big surprises but key moves to align the ministries under PM Wong's 4G team Prime Minister Lawrence Wong unveiled his Cabinet and one surprise was the lack of a second deputy prime minister. Instead, the new Cabinet includes three coordinating ministers. What does that signal? And will there be more changes to come? Steven Chia speaks to independent political observer Dr Felix Tan and Dr Elvin Ong of the National University of Singapore. 20 mins Deep Dive - GE2025: Are independent candidates a new force to be reckoned with? For the first time in 53 years, an independent candidate received more than 35 per cent of vote share, performing better than some smaller opposition parties. Jeremy Tan, who ran in Mountbatten SMC, and Darryl Lo who contested in Radin Mas SMC, join Steven Chia and Otelli Edwards to talk about lessons learnt from their campaigning and their future after GE2025. 21 mins
CNA
4 days ago
- General
- CNA
Deep Dive Podcast: Calling 995? You may be rerouted to the NurseFirst helpline instead – here's how it works
Non-life-threatening 995 calls will be directed to NurseFirst, a triage helpline, under a six-month nationwide trial aimed at easing the burden on emergency services. How exactly does it work and will the public adapt? Steven Chia and Otelli Edwards find out from Col Dr David Pflug, chief medical officer of the Singapore Civil Defence Force and Dr Jade Kua, clinical lead for the NurseFirst helpline and senior consultant at the emergency medicine department in Woodlands Health. Here is an excerpt from the conversation: Otelli Edwards, host: In your press release you mentioned burns, which are like, 15 per cent (are considered non-life-threatening). To the average person, (what) is this? Do you have video calls to see: "Oh okay, this is actually a 20 per cent burn." Col Dr David Pflug, chief medical officer of the Singapore Civil Defence Force: This is all very protocolised. The actual protocol is to describe to the person on the other end of the line what is the size, in terms of coin size and palm size. And they would just estimate something that they would understand and communicate. And from there, we do the back-end medical processing. Dr Jade Kua, clinical lead for NurseFirst: That's right. So we want to simply be able to understand what the situation is like through the questions that are on the protocol. And just to answer your question, your palm is 1 per cent. Steven Chia, host: Oh wow. So 15 per cent is maybe my whole arm. Dr Kua: So just to highlight, if you did feel like something bad is happening and you did feel like you were freaking out, no one's saying that you shouldn't be calling 995. So say you're calling on behalf of your grandpa, and your grandpa looks like he's having a heart attack, we're saying it's appropriate to call 995. But if you weren't sure, let's say you sprained your ankle and you weren't sure if this is a fracture? Is this a sprain? Should I just put some rubbing ointment on it? Then if you called the NurseFirst helpline, our nurses would guide you on where to go. If you had called 995, then the 995 call centre would say: "Okay, this sounds like this is not a life-threatening emergency. We're going to now transfer the call to NurseFirst, and NurseFirst can take it from there. Why?
