06-05-2025
- Business
- Powys County Times
Machynlleth co-op among branches impacted by hacker attack
The Co-Op branch in Machynlleth is among the stores impacted by a 'malicious' attack by hackers, affecting deliveries and payments.
The Co-Op in Machynlleth, located on Maengwyn Street, has been experiencing a shortage of stock and trouble processing card payments as a result of hackers attempting to access the supermarket's systems.
As part of what the company has called 'protective steps to keep our systems safe', some branches have been left with limited stock.
The shortage comes as a result of protective steps in response to the hacker attack reportedly limiting how many deliveries the stores can make.
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A Co-op spokesperson said: "All our stores are open and trading however, due to the sustained malicious attempts by hackers to access our systems, we have taken proactive steps to keep our systems safe, which is temporarily impacting our colleagues' ability to perform their roles and how many deliveries we can make to our stores.
'This means that some of our stores might not have all of their usual products available and we would like to say sorry to our members and customers if this is the case in their local store.
'We are working around the clock to reduce disruption and resume deliveries.
"We would like to thank our colleagues, members, customers, and suppliers for their understanding during this time."
Shoppers at the Machynlleth branch reported several empty shelves at the supermarket as well as limits on the branch processing contactless card payments while chip and pin payments reportedly only worked on certain bank cards.
In April 2025 the retailer announced that it had been forced to shut off parts of its IT system after someone attempted to hack into it.
A Co-op spokesman said at the time: 'We have recently experienced attempts to gain unauthorised access to some of our systems.
'As a result, we have taken proactive steps to keep our systems safe, which has resulted in a small impact to some of our back office and call centre services.
'We are not asking our members or customers to do anything differently at this point. We will continue to provide updates as necessary.'
