Latest news with #DuckCreek
Yahoo
8 hours ago
- Business
- Yahoo
HDFC ERGO General Insurance Wins Duck Creek Standard of Excellence Customer Award at Formation '25
The integration of new technology solutions by Duck Creek will enhance operational efficiency and customer experience for the insurer BOSTON, June 09, 2025 (GLOBE NEWSWIRE) -- Duck Creek Technologies, the global intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, today announced HDFC ERGO General Insurance Company Limited (HDFC ERGO), India's leading private sector general insurer, as a 2025 Standard of Excellence Customer Award winner at Formation '25, its flagship customer conference held in Orlando, Florida. A digital-first company, transforming into an AI-first company, HDFC ERGO is a leading general insurer of India, which is known for introducing pioneering and futuristic tech solutions in the Indian insurance landscape to offer its customers the best-in-class service experience. The Duck Creek Standard of Excellence Customer Awards recognize customers who have achieved the highest level of excellence through their implementation of Duck Creek solutions and who have a vision to advance their business, while reimagining the future of insurance. HDFC ERGO earned recognition for accelerating product launches, streamlining system integration, and increasing market agility using Duck Creek's solutions, including Policy, Billing, Rating, and Insights. The Indian insurance market is undergoing a major transformation with a growing customer demand and the need for hyper-personalized services. The Insurance Regulatory and Development Authority of India (IRDAI) has also been encouraging the insurers to develop agile and customer-centric products so as to fuel insurance inclusion among diverse demographics and across the diverse geographies in the country. HDFC ERGO's adoption of Duck Creek's low-code, highly configurable platform to design a pioneering AI-enabled, real-time policy issuance system marks a significant milestone, where now the insurer has transformed the end-to-end process for its Health and Fire lines of business. 'At HDFC ERGO, our endeavour has been to offer best-in-class solutions and experience to our customers. The behaviour and requirements of today's customers have evolved to a great extent, where they expect dynamic, hyper-personalized, and innovative solutions, and the insurance industry is not an exception in this changed ecosystem. Hence as a customer-focused organization, we were looking for a technology partner, who would enable us to offer innovative products, efficient services, and better analytical insights in an integrated manner to provide a seamless experience to our customers. The tech enablement from Duck Creek matched perfectly to this requirement,' said Sriram Naganathan, President & CTO at HDFC ERGO General Insurance Company Limited. 'We are happy and honored to receive the Duck Creek Standard of Excellence Award. We believe with these new tech enhancements we will set a new benchmark in the insurance industry and propel the cause of insurance inclusion in India — thus also supporting the vision of 'Insurance for All by 2047' of IRDAI— the Indian insurance regulator.' The scale of the project was massive, involving over 45 business users, 150+ IT developers working in parallel across seven systems integrator partners, designing 300+ product covers, 300+ business rules, and executing 10,000+ test scenarios. The solutions were delivered in only nine months, with their commercial fire product first to go live, followed by their health product soon thereafter. Key results include: Product launch time reduced from 4-5 months to just four weeks, allowing rapid response to market demands and regulatory changes. Dramatic productivity gains for agents with quotes generated almost instantly and agents able to offer 4-5 alternative product options rather than just a single choice. Operational efficiency and risk reduction by drastically reducing manual data entry, minimizing compliance risks, and improving accuracy. Straight-through processing completed tasks in just 3-4 minutes, instead of hours or days. Elevated customer experience driven by policies now being processed in near real time, instead of in hours and days. Customers are now also offered data-driven product recommendations and better-suited options, leading to improved engagements. 'We are proud to honor HDFC ERGO General Insurance with the 2025 Standard of Excellence Customer Award,' said Christian Erickson, Vice President and General Manager, APAC at Duck Creek Technologies. 'HDFC ERGO's digital transformation stands as a benchmark for innovation and execution in the insurance industry. As our first customer in the in India market, we are thrilled to be HDFC ERGO's strategic partner, with our suite of products helping drive meaningful business outcomes and value for the business, their customers, and shareholders. HDFC ERGO exemplifies the forward-thinking, customer-focused approach that defines the future of insurance. We congratulate them on this well-deserved recognition.' About Duck Creek Technologies Duck Creek Technologies is the global intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. Visit to learn more. Follow Duck Creek on our social channels for the latest information – LinkedIn and X. Media Contacts: Marianne Dempsey/Tara Stred duckcreek@ About HDFC ERGO General Insurance Company Limited: HDFC ERGO General Insurance Company Limited, one of the leading private sector general insurance companies of India, whose promoters are HDFC Bank Limited, one of India's leading private sector banks, and ERGO International AG, the primary insurance entity of Munich Re Group. A digital-first company, transforming into an AI-first company, HDFC ERGO is a leader in implementing technology to offer customers the best-in-class service experience. HDFC ERGO offers a complete range of General Insurance products including Health, Motor, Home, Agriculture, Travel, Credit, Cyber and Personal Accident in the retail space along with Property, Marine, Engineering, Marine Cargo, Group Health and Liability Insurance in the corporate space. The Company has created a stream of innovative & new products as well as services using technologies like Artificial Intelligence (AI), Machine Learning (ML), Natural Processing Language (NLP), and Robotics. HDFC ERGO offers a range of general insurance products and has a completely digital sales process with 299 branches and 600+ digital offices across India. HDFC ERGO's technology platform has empowered the customers to avail services digitally on a 24x7 basis, with 70%+ claims for retail products intimated digitally and over 80% of service interactions are catered digitally of which 10% are AI led. The Company issued ~3.4 crore policies in FY25 and has one of the best claims payout ratios in the General Insurance industry. Be it unique insurance products, integrated customer service models, top-in-class claim processes or a host of technologically innovative solutions, HDFC ERGO has been able to delight its customers at every touch-point and milestone to ensure consumers are serviced in real-time. Social Media: Facebook: Twitter: LinkedIn: YouTube: Media Contacts: Shilpi in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
5 days ago
- Business
- Yahoo
Capricorn Mutual Selects Duck Creek Technologies as Their New Core Insurance Delivery Technology Partner
Duck Creek's solution will be a key enabler of Capricorn Mutual's business strategy, to strengthen their auto-trade members' businesses SYDNEY, June 04, 2025 (GLOBE NEWSWIRE) -- Duck Creek Technologies, the global provider defining the future of property and casualty (P&C) and general insurance, has announced a new SaaS core insurance delivery technology partnership with Capricorn Mutual, the protection arm of one of Australia and New Zealand's largest member-owned organizations, Capricorn. Duck Creek's full-suite, including Policy, Rating, Billing, Claims and Clarity (data and insights), served via the OnDemand cloud-delivery platform, will replace Capricorn Mutual's incumbent legacy technology stack, empowering the business to deliver enhanced commercial and domestic coverage products and experiences to more of Capricorn's 30,000 small and medium auto business members. 'As a member-based organisation, strengthening our members' businesses by delivering high-quality service and value is our priority,' said Rod Scanlon, Chief Executive Officer of Risk Services. 'We believe that Duck Creek provides the technology platform we need to deliver on this commitment, now and into the future.' With their auto-trade members operating in a dynamic and high-risk environment, Capricorn Mutual needed a core delivery solution that supported their strategy of deepening relationships with members, uplifting processes to deliver best-in-class experiences, and continually improving products, services and risk management. 'We identified that technology should be a key enabler of our business strategy and objectives. Duck Creek enables us to enhance our automation capabilities, improve workflows and integrate our insurance system with our other member benefits solutions,' said Mr. Scanlon. 'Duck Creek's evergreen and modular SaaS solutions provide a clean and intuitive team and member experience and a powerful rating engine. The Duck Creek platform offered us all the functionality and capabilities we could need to achieve these strategies.' Mr. Scanlon added, 'The ease of implementation and extremely natural and intelligent user interface decreases our teams training time on the system, which allow us to deliver more value to members sooner, with lower associated delivery costs.' Christian Erickson, General Manager APAC Duck Creek, said of the new partnership, 'We're thrilled to welcome Capricorn Mutual to the Duck Creek flock. Throughout the selection process, Capricorn Mutual rigorously reviewed and tested the range of solutions available in-market to ensure that their members would receive the best experiences and outcomes possible. Duck Creek is privileged to be recognized as the leading solution and we look forward to helping Capricorn Mutual build even deeper member relations.' About Duck Creek Technologies Duck Creek Technologies is the global intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. Visit to learn more. Follow Duck Creek on our social channels for the latest information – LinkedIn and X. Media Contacts: Marianne Dempsey/Tara Stred duckcreek@ in to access your portfolio
Hamilton Spectator
22-05-2025
- Business
- Hamilton Spectator
Philadelphia Insurance Companies Recognized with Duck Creek Standard of Excellence Customer Award at Formation '25
BOSTON, May 22, 2025 (GLOBE NEWSWIRE) — Duck Creek Technologies , the global intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, has named Philadelphia Insurance Companies (PHLY) a recipient of its 2025 Standard of Excellence Customer Award winner at Formation '25 , its flagship customer conference held this week in Orlando, Florida. The Duck Creek Standard of Excellence Customer Awards recognize customers who have achieved the highest level of excellence through their implementation of Duck Creek solutions and who have a vision to advance their business, while reimagining the future of insurance. The award recognizes PHLY for its outstanding achievement in digital transformation and innovation in insurance operations. Together with Ernst & Young, LLP (EY US), PHLY leveraged Duck Creek's cloud-native, SaaS-based solutions, including Duck Creek Policy, Duck Creek Insights, and Duck Creek Producer Portal, to reimagine how Philadelphia Insurance Companies BOP (PHLYBOP) policies are delivered, driving major advancements across operational efficiency, customer experience, and market responsiveness. 'This recognition highlights the power of teamwork and the strength of our technology partnerships,' said Brent Skiles, SVP of Insurance Operations at Philadelphia Insurance Companies. 'Together, we've helped PHLY launch a future-ready platform that meets the needs of our broker and agency partners, while scaling for tomorrow's opportunities.' Facing the need to modernize legacy systems, PHLY set out to implement a digital-first strategy, reduce manual processes, and use data to drive better decisions and customer insights. With Duck Creek's solutions, they achieved: The foundational release of the reimagined BOP offering launched in three states in late 2024, with rollout to 20 additional states planned throughout 2025. PHLY's transformation has already led to increased market share, improved customer satisfaction, and stronger agent engagement, setting a new benchmark for excellence in digital insurance delivery. 'Philadelphia Insurance Companies demonstrated what's possible when a forward-thinking insurer embraces modern technology to meet complex market demands,' said William Magowan, SVP North American Sales at Duck Creek Technologies. 'Their strategic use of Duck Creek OnDemand, Policy, Insights, and Producer is a prime example of how carriers can deliver meaningful transformation with speed and scale.' Duck Creek celebrates PHLY's incredible success in the P&C Insurance Industry. About Duck Creek Technologies Duck Creek Technologies is the global intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite , and all are available via Duck Creek OnDemand . Visit to learn more. Follow Duck Creek on our social channels for the latest information – LinkedIn and X . About Philadelphia Insurance Companies For over 60 years, Philadelphia Insurance Companies (PHLY) has delivered stability and peace of mind through enduring partnerships with our customers, brokers, and independent agents nationwide. We provide commercial property/casualty and professional liability coverages, comprehensive risk management, and expert claims handling across 120+ specialized industries. As a proud member of Tokio Marine Group, one of the largest insurance groups in the world, PHLY's exceptional financial strength has been independently validated through the highest ratings from the AM Best Company ['A++' (Superior)] and Standard & Poor's ['A+'] since 2011. PHLY is nationally recognized as a member of Ward's Top 50 since 2001, Business Insurance's Best Places to Work in Insurance since 2010, and ranked as one of America's Best Midsize Employers by Forbes. For more information, please visit and connect with us on LinkedIn . Media Contacts: Marianne Dempsey/Tara Stred duckcreek@
Hamilton Spectator
21-05-2025
- Business
- Hamilton Spectator
FCCI Insurance Group Honored with Duck Creek Standard of Excellence Customer Award at Formation '25
BOSTON, May 21, 2025 (GLOBE NEWSWIRE) — Duck Creek Technologies, the global intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, has named FCCI Insurance Group (FCCI) a recipient of its 2025 Standard of Excellence Customer Award winner at Formation '25 , its flagship customer conference held this week in Orlando, Florida. The Duck Creek Standard of Excellence Customer Award recognizes customers who have achieved the highest level of excellence through their implementation of Duck Creek solutions to transform their business and shape the future of insurance. FCCI was recognized for its successful launch of Excess & Surplus (E&S) offerings using a suite of Duck Creek's solutions, including Policy, OnDemand, Data Insights/Clarity, Distribution Management, and Digital Engagement Producer. FCCI is a commercial property and casualty insurance company that serves mid-sized businesses across various industries, including agribusiness, construction, healthcare, hospitality, retail, and manufacturing. Their product offerings include workers' compensation, property, and general liability insurance. Originally founded in 1959 in Sarasota, Florida, FCCI has grown into a super-regional provider, delivering standard lines commercial insurance services in 19 states, with Surety and Specialty operating in an expanded state footprint. The company emphasizes its network of more than 550 contracted agencies and more than 3,800 independent agents. FCCI's recent expansion into E&S lines focused on enhancing digital capabilities, streamlining operations, and speed to market for new offerings. By implementing Duck Creek's Policy Administration System and Active Delivery model, FCCI achieved straight-through processing, automated intake, and seamless integration. Regulatory compliance was strengthened while a modern self-service portal provided agents with real-time capabilities. 'Our goal was to reimagine how we serve the commercial insurance market, particularly within E&S lines, and Duck Creek helped us do just that,' said Dave Patel, EVP & Chief Information Officer at FCCI Insurance Group. 'This award is a testament to the innovation, collaboration, and determination of everyone involved in bringing this vision to life.' Despite the complexities of E&S markets and a tight implementation timeline, FCCI collaborated closely with Duck Creek, Cognizant, and other partners to design, test, and deploy a future-ready solution and ensure quality delivery of production environments. Following a successful implementation, the launch of FCCI Specialty exceeded initial projections for both premium and policy count, resulting in excitement and positive feedback from FCCI's trusted agency partners. 'From enhanced agent experiences to agile regulatory adaptation, FCCI's story is a powerful example of what's possible through technology, teamwork, and forward-thinking leadership,' said Chris McCloskey, Chief Operating Officer of Duck Creek Technologies. 'Their success reflects not only the power of our platform, but also the dedication of their team and partners in transforming complex business requirements into real, measurable outcomes.' About Duck Creek Technologies Duck Creek Technologies is the global intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite , and all are available via Duck Creek OnDemand . Visit to learn more. Follow Duck Creek on our social channels for the latest information – LinkedIn and X . Media Contacts: Marianne Dempsey/Tara Stred duckcreek@ About FCCI Insurance Group – Founded in 1959 in Sarasota, Florida, FCCI Insurance Group provides commercial property and casualty insurance, risk control services, and surety bonds. FCCI writes business exclusively through more than 3,800 independent agents in 20 states, plus Washington, D.C. Coverages include auto, crime, cyber liability, equipment, excess & surplus, property, general liability, inland marine, umbrella, and workers' compensation. Contract and commercial surety bonds are written in 45 states. FCCI insures over 12,000 policyholders across various industries, including agribusiness, construction, manufacturing, medical and professional, restaurants and hospitality, retail, service and repair, and wholesale and distribution. FCCI has $3.3 billion in assets, $1.2 billion in direct written premium, and is rated A (Excellent) by A.M. Best Company. FCCI has regional and branch offices in Florida, Georgia, Indiana, Mississippi, Texas, and Virginia.
Hamilton Spectator
20-05-2025
- Business
- Hamilton Spectator
Duck Creek Technologies Kicks Off Formation '25 to Shape Insurance's Future
BOSTON, May 20, 2025 (GLOBE NEWSWIRE) — Duck Creek Technologies , the global intelligent solutions provider defining the future of property and casualty (P&C) and general insurance, today kicks off Formation '25 , its flagship customer conference, at the Signia by Hilton Bonnet Creek in Orlando, Florida. Formation '25 will focus on how insurers lead, adapt, and innovate together to face unprecedented circumstances in the insurance industry. Formation '25 is a dynamic event featuring enriching content, extensive industry networking opportunities, and unforgettable moments. 'Formation provides a unique platform for insurance professionals to come together, share insights, and explore the transformative power of AI,' said Mike Jackowski, Chief Executive Officer of Duck Creek Technologies. 'We are thrilled to host this conference and look forward to the impactful conversations and innovative ideas that will emerge with our customers and partners.' Kicking off the event, Jackowski takes the main stage to discuss the insurance industry's toughest challenges and solutions shaping its future. Jackowski will challenge the insurance industry to stretch their imagination on how to leverage new technology, such as Agentic AI, to boost the industry to the leading-edge of innovation. The opening keynote will be followed by different customers and Duck Creek leaders to provide a deep dive into topics such as how adopting a modern platform with evergreen Software-as-a-Service (SaaS) and how Active Delivery will transform their business by driving growth and profitability and improving risk and exposure. In addition to main stage general sessions, Formation '25 will host 50 general and hyper-focused breakout sessions covering every aspect of the P&C insurance industry attendees have top of mind. Sessions will cover AI and machine learning in Insurtech, distribution management, loss control, payments, reinsurance, successful migration strategies, and so much more. The conference agenda is packed with engaging sessions for in-depth learning and networking opportunities, including exclusive forums for customers to discuss product experiences and share best practices in User Group sessions. The Launchpad will showcase Duck Creek's latest innovations and partner solutions in an interactive space. Networking events, such as the Women in Insurance Networking (W.I.N.) event, will provide opportunities to connect with peers and industry leaders about Evolving Conversations. Formation '25 highlights real-world customer success stories, with case studies and panel discussions featuring organizations that have leveraged Duck Creek's solutions to drive digital transformation and operational efficiency. The event also showcases Duck Creek's robust partner ecosystem, with over 50 partners participating as sponsors. Platinum sponsors include Aggne, a wipro company, Coforge, Cognizant, InvoiceCloud and LTIMindtree. For a full list of Formation '25 sponsors, click here . For more information on Formation '25, including the full agenda and speaker lineup, visit . About Duck Creek Technologies Duck Creek Technologies is the global intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite , and all are available via Duck Creek OnDemand . Visit to learn more. Follow Duck Creek on our social channels for the latest information – LinkedIn and X . Media Contacts: Marianne Dempsey/Tara Stred duckcreek@
