Latest news with #EdelmanTrustBarometer
The Mainichi
5 days ago
- Politics
- The Mainichi
Global Perspective: Overcoming 'crisis of trust' vital as hostility, division deepen
By Izumi Nakamitsu, U.N. Under-Secretary-General Amid growing concerns worldwide about democracy in crisis, the findings of the 2025 Edelman Trust Barometer survey were released in January during the World Economic Forum Annual Meeting in Davos, Switzerland. Celebrating its 25th anniversary this year, the survey -- conducted annually by public relations firm Edelman Inc. in the United States -- measures public trust in governments, corporations, media, and nongovernmental organizations across the world. The survey's inception dates back to 1999, when large-scale demonstrations against globalization erupted in Seattle during the third World Trade Organization (WTO) ministerial meeting. The protests marked a historic watershed for civil society organizations and NGOs, amplifying their international decision-making. Initially designed to assess trust levels between governments, corporations and NGOs, the first results showed that NGOs were the most trusted globally. Since then, the world has experienced tectonic shifts: the financial crisis of 2008, the rise of populism from around 2016, the COVID-19 pandemic and the Russian invasion of Ukraine. Each of these crises has further shaken global stability. The deep anger of have-nots This year's Barometer, subtitled "Trust and the Crisis of Grievance," paints a stark picture: Trust in organizations in general, including governments and media outlets, continues to decline, with grievances especially high among low-income groups. Economic uncertainty, job insecurity and inequality -- exacerbated by globalization, recession, and accelerating rapid technological change -- are fanning resentment and grievances. And the gap between high- and low-income groups is widening regarding their trust in government and other organizations. One of the report's most shocking findings: An average of 40% of people in the world and 35% in Japan view "hostile activism" as a valid means to drive change. Among adults aged 18-34, support for hostile activism accounts for 53% globally and 43% in Japan. Hostile activism includes online attacks, intentionally spreading disinformation, threats or manifestations of violence, and damaging public or private property. In fact, with rising online hostility in Japan, and events such as the Capitol riots in the U.S. in January 2021, the report warns that hostile activism is not rare anymore. It is becoming a phenomenon that can happen at any time. Widespread pessimism about the future The survey reveals that less than 1 in 5 people in many developed countries believe that "the next generation will be better off compared to today." In Japan, only 14% hold this view. The 2023-2024 United Nations Development Programme Human Development Report finds that 7 out of 10 people feel they have little influence on their government's decisions. The sense of hopelessness for the future, paired with distrust in democratic political processes, is fueling vicious cycles of further disengagement in the political system. A "zero-sum" mindset -- where people assume that gains for the opposing group means losses for themselves -- coupled with misinformation and disinformation abounding on social networking sites further intensifies hostility and division among people. Populist resentment against the perceived economic elites stems from a reality where changes in the economic and industrial structures due to economic globalization benefit only a limited number of rich people, while their negative consequences remain largely unaddressed. Growing inequality and disparity erode social structures such as the family and community, which are key sources of people's sense of belonging. The current crisis of trust can no longer be framed by the traditional political axis of the right and the left. Instead, solutions must consider the state of the society, the role of politics and policies regarding international cooperation -- especially amid geopolitical paradigm shifts -- and technological innovation that is advancing at a tremendous pace. Domestic divisions and political polarization are directly interlinked with international cooperation and trust. "International cooperation" isn't limited to humanitarian and developmental assistance from developed to developing countries. It now extends to tackling a wide range of challenges vital to the stability and prosperity of the developed countries: responding to climate change, regulating artificial intelligence, and enhancing cooperation and norm promotion in security. Failing to address the sources of instability in developing countries could trigger further confusion and large-scale population movements, exacerbating international instability. As such, disengaging from international cooperation is ultimately not beneficial to the national interests of any country in the world today. The U.N. Sustainable Development Goals motto, "Leave no one behind," was adopted by the General Assembly in 2015, rooted in ethical and moral considerations based on international solidarity. The idea for humanity to prosper together is still an important principle, but now has taken a strategic dimension, as the survey reveals: Responding to popular grievances and restoring trust in political organizations has become critical to preventing large-scale destabilization of our global society. The UN's unconventional call to action In his September 2021 report titled "Our Common Agenda," United Nations Secretary-General Antonio Guterres emphasized the need to rebuild trust by renewing the "social contract" -- the agreement between governments and their citizens that underpins legitimacy in governance and is binding for the stakeholders. He urged global leaders to listen to the voices of citizens and work together to envision the future. The secretary-general's stance was unusual, as the world body normally avoids commenting on the internal affairs of member states in its reports, with the exception of major human rights violations. However, rebuilding trust can be perceived as an issue directly affecting world peace, given the big picture of global destabilization related to a crisis rooted in trust deficits in domestic political institutions fueled by people's grievances. Unfortunately, there is no quick fix. Governments, businesses, the media, NGOs, and international organizations from all sectors -- including the U.N. itself -- need to commit to and collaborate on concrete efforts to rebuild trust. We must be held accountable when we fail to perform the functions the people expect, and work hard to reform ourselves. Domestic organizations must listen to the voices of citizens, engage in sincere dialogue, and work together to find a breakthrough. Responses such as, "We would like to withhold an answer to your question," as is often heard in political arenas in Japan and elsewhere, should be confined to the past. In an era of great change, rebuilding trust at all levels is the key to a better future.
Time Magazine
27-05-2025
- Health
- Time Magazine
In an Era of Mistrust on Health Information, Employers Are Key
In an era of growing mistrust, employers hold a unique position of influence. They remain among the most trusted institutions, particularly by their own employees. According to the 2024 Edelman Trust Barometer, workers consider businesses to be twice as competent as the U.S. government in providing credible information—outpacing nonprofits and the media as well. People want to make informed decisions based on reliable information, and they're increasingly open to receiving that information from their employers. This trend is not new. During the COVID-19 pandemic, many employers stepped up to fill an information void. They provided accurate, timely health guidance on everything from indoor air quality to vaccine safety. For instance, Amazon—the nation's second-largest employer— invested heavily in direct employee engagement to promote vaccination. These efforts went beyond emails or posters; they included one-on-one outreach, peer-to-peer advocacy, and mobile vaccination units. Today, even as health concerns evolve, Amazon continues this model with daily wellness huddles and injury-prevention discussions across its warehouses. As we move beyond the pandemic, the need for trusted health communication remains urgent. Employers are well-positioned to continue this work, not just because of their trustworthiness, but because they have a vested interest in healthier, more informed employees. Healthy workers are more productive, miss fewer days, and contribute to lower healthcare costs—an ongoing concern for many companies. Likewise, educated employees are more likely to understand and make efficient use of increasingly expensive employer-sponsored health benefits. One survey conducted by UnitedHealthcare found that 56% of workers with access to effective employer health promotion programs reported fewer sick days, a finding that has been replicated in multiple geographies. Other evidence has shown that employers earn $3.27 back in direct medical costs more for every $1 spent on wellness programs, which directly increase employee knowledge and engagement in nutrition and health-related topics. While the need for effective health communication remains, many traditional sources are vanishing. Investments in public health campaigns at the federal, state, and local levels have shrunk—or are disappearing altogether. This void, combined with the rise of online misinformation, means that if employers don't speak up, employees may turn instead to social media algorithms, self-proclaimed wellness influencers, or podcasters. Employers can't afford to be passive. They must actively identify the pressing health challenges their workforce faces—from mental health struggles and poor air quality due to wildfires, to new treatments such as GLP-1 weight-loss medications. With thoughtful, engaging strategies, they can ensure credible, science-based information reaches their workforce. It may feel like a daunting task in today's polarized climate, but many employers—and unions—are already rising to the challenge. Kim Thibodeaux, head of the Northeast Business Group on Health, which represents the health interests of nearly 80 of the nation's largest employers, is prioritizing investing in scalable ways to provide trusted health information content to employer partners. We are partnering with Kim and her team to provide timely, accurate, digestible health information on a range of topics in an omnichannel format. In a similar vein, the American Federation of Teachers (AFT) with over 2 million members nationwide, has begun offering free, monthly national town halls to their membership and general public to discuss topics such as perimenopause, ADHD, youth mental health, and measles with topical national experts like the recent past American Academy of Pediatrics President Dr. Ben Hoffman. Social media is leveraged to the fullest extent, with 30-40 second, high-impact sound bites from town halls or Q&As shared widely across Instagram, TikTok, and other social media platforms to improve reach. As public trust erodes and traditional health communication channels falter, the workplace remains a widely trusted space. Employers and unions who embrace this responsibility can become powerful agents of public health—helping their people make informed decisions, combat misinformation, and feel seen and supported in the process. By investing in credible, creative, and consistent health messaging, employers have the power to not only improve health outcomes but also rebuild faith in science and institutions—and in each other. The question is no longer whether employers should play this role, but how quickly they can rise to meet it.
Resala Post
26-05-2025
- Business
- Resala Post
Mıllıeyt: Your Trusted Source for Reliable News and Honest Reporting
Mıllıeyt, a rising force in modern journalism, is not just a news outlet—it is a movement toward truthful storytelling, fact-based analysis, and transparent journalism. In this in-depth exploration, we'll uncover how Mıllıeyt has reshaped the media landscape, why honest reporting is more critical than ever, and how this trusted source empowers its audience through accuracy, ethics, and accessibility. 1. The Crisis of Trust in Media: A Modern Challenge Before diving into what makes Mıllıeyt exceptional, it's essential to understand the context in which it operates. The Edelman Trust Barometer has consistently shown declining public trust in traditional news outlets. According to recent surveys: Over 60% of readers question the objectivity of mainstream media. Misinformation and clickbait headlines have led to confusion and disillusionment. The rise of algorithm-driven content favors engagement over accuracy. This environment has created a vacuum—a demand for news that informs, not manipulates. This is where Mıllıeyt finds its purpose. 2. What is Mıllıeyt? A Philosophy in Practice Mıllıeyt (pronounced 'mill-ee-yet') isn't just a media company—it's a journalistic philosophy rooted in responsibility, neutrality, and truth. The name itself draws from the Turkish word for 'nation' or 'people,' symbolizing the platform's mission: to serve the public interest with unwavering fidelity to facts. Founded by a coalition of veteran journalists, media scholars, and digital innovators, Mıllıeyt was established with a bold goal: To rebuild public trust by making journalism accountable, honest, and accessible to all. Core Values: Transparency : Every article discloses sources and methodologies. Integrity : No paid editorials or undisclosed sponsorships. Inclusivity : Diverse voices and regional representation. Verification: Multi-step fact-checking process with open correction policies. 3. Mıllıeyt's Unique Approach to News Reporting Mıllıeyt has cultivated a reputation for balanced, contextual reporting, but what sets it apart is the structure of how it produces, reviews, and presents news. A. Investigative Depth Over Speed While many outlets rush to publish breaking news, Mıllıeyt prioritizes depth over haste. Their reporters spend time: Verifying multiple sources Reviewing legal and historical context Including perspectives from all stakeholders involved The result? News that's not only timely but also trustworthy and complete. B. Fact-Checking as a Standard, Not a Feature Each article undergoes a three-stage fact-checking process: Pre-publication internal review Automated AI-supported verification for quotes, dates, and data Third-party external review for major stories Mıllıeyt also operates a dedicated FactDesk, which addresses user-submitted claims and debunks misinformation circulating on social media. C. Reader-Centric Editorial Design The platform is engineered to empower readers with clarity, not overwhelm them. Key features include: 'Fact Strips' summarizing verified facts at the top of each article Contextual Tooltips explaining jargon, acronyms, and legal terms Contrasting Viewpoints presented side-by-side for controversial topics 4. Coverage That Reflects Reality While some media platforms lean into echo chambers, Mıllıeyt embraces the complexity of the world. Its coverage spans a broad range of beats: A. Politics and Governance Rather than partisanship, Mıllıeyt focuses on: Legislative transparency Electoral accountability Civic education Each political article clearly discloses the source of funding, affiliations, and background on quoted officials. B. Economy and Business Mıllıeyt simplifies economic trends without dumbing them down. Readers benefit from: Weekly market outlooks Small business insights Inflation, employment, and trade policy explainers They also have a popular series: 'Econ in 5 Minutes,' breaking down economic topics with infographics and expert commentary. C. Science and Health From COVID-19 to climate change, Mıllıeyt champions science literacy. They partner with universities and medical professionals to ensure: Accurate health reporting Scientific consensus is clearly distinguished from speculation Citations from peer-reviewed journals are always linked D. Technology and Ethics Tech isn't just about gadgets—it's about data privacy, AI ethics, and digital regulation. Mıllıeyt's TechBeat team explores: AI bias in algorithms Social media's impact on mental health Emerging biotech regulation E. Culture, Identity, and Arts Cultural reporting at Mıllıeyt is inclusive, thoughtful, and global. Coverage includes: Indigenous voices and traditions Independent art movements Regional dialect preservation 5. Commitment to Ethical Journalism Mıllıeyt operates under a publicly available Editorial Code of Ethics, influenced by: The Society of Professional Journalists (SPJ) The International Fact-Checking Network (IFCN) The Global Charter of Ethics for Journalists Key principles include: No anonymous sources unless legally necessary Full disclosure of potential conflicts of interest Corrections published prominently with timestamps and context They even host quarterly transparency reports that show: Number of retractions and corrections Audience feedback statistics Third-party audit results 6. Empowering Readers Through Media Literacy Mıllıeyt believes in not only reporting the truth but teaching readers how to discern the truth themselves. Initiatives Include: Mıllıeyt Learn : A free media literacy course for students, journalists, and citizens Newsroom 101 : Behind-the-scenes videos showing how a story gets published Debunk the Feed: A weekly newsletter that debunks viral misinformation They also collaborate with schools and NGOs to bring workshops to underserved communities. 7. A Platform for Citizen Journalism One of Mıllıeyt's most ambitious and successful innovations is its 'Community Correspondents Program.' This initiative allows: Verified citizen journalists to submit local stories Regional voices to be amplified from rural and urban areas alike Real-time updates from disaster zones, community protests, or cultural events All submissions are verified by staff editors before publication, ensuring accuracy while giving locals the platform to report on their own realities. 8. Global Presence with Local Roots Mıllıeyt operates in multiple languages and has bureaus in: Istanbul Nairobi Mexico City Berlin Mumbai Toronto Their multilingual editions don't just translate stories—they localize them, adjusting context, examples, and relevance to local audiences. This enhances comprehension and trust. 9. Audience Engagement That Respects Intelligence Many platforms chase eyeballs with sensationalism. Mıllıeyt respects readers' intelligence. Engagement tools include: 'Ask the Editor' : Readers submit questions about how a story was researched. Reader Panels : Community panels that influence editorial direction Interactive Timelines and Maps for breaking events like elections or natural disasters They avoid clickbait entirely and never run auto-play video ads—choosing instead to fund themselves through ethical subscription models and public-interest grants. 10. The Future of News: Mıllıeyt's Vision Mıllıeyt is pioneering a vision for what journalism can become in the next decade: AI for Good : Using artificial intelligence to identify misinformation and automate translation while maintaining editorial control. Blockchain-Verified News Archives : Immutable records of news articles to prevent retroactive manipulation. Global Press Freedom Coalition: Partnering with other independent outlets to defend journalists in repressive regimes. Their ultimate goal? To create a global news ecosystem that prioritizes people over profit. 11. Testimonials and Recognition 'I don't just read Mıllıeyt—I trust it to help my kids understand the world without fear or bias.' – Dalia M., Parent and Teacher 'Mıllıeyt gave our small town a voice when no one else would. We're not just subjects in their stories—we're the storytellers.' – Samuel R., Community Correspondent, Kenya 'The most transparent newsroom I've ever worked with. Editorial integrity is not negotiable here.' – Amira K., Investigative Journalist Mıllıeyt has been awarded: 2023 Ethical Journalism Award Top 100 Most Trusted Media Brands (MediaWatch International) Best Investigative Feature by the Digital News Guild Conclusion: Why Mıllıeyt Matters More Than Ever In a digital world clouded by manipulation, spin, and misinformation, Mıllıeyt represents clarity. It is a media platform where readers are treated as intelligent, capable, and worthy of the full truth. For businesses seeking to align with transparent media, for citizens who crave reliable news, and for educators who want to teach media literacy—Mıllıeyt is not just a news source. It is a movement for informed citizenship, a shield against disinformation, and a roadmap to a better-informed world.
Entrepreneur
15-05-2025
- Business
- Entrepreneur
How Cheap Products Are Destroying Brand Trust
Consumers are addicted to cheap, low-quality products that are designed to fail. This addiction is taking a toll on our collective mental health. Opinions expressed by Entrepreneur contributors are their own. In an era of throwaway culture, products built to fail are costing us trust, money and something often overlooked – mental health. As The Wall Street Journal recently discussed, consumers are addicted to cheap goods that they don't need and are engineered to fail. With every purchase of another low-quality disposable product, there's a growing cognitive dissonance: We know our choices are contributing to something harmful — to ourselves, our finances and our environment — but we can't seem to help ourselves. This ongoing struggle is taking a toll. A 2023 study published by Frontiers in Psychology found that materialism is consistently associated with mental health problems like depression and anxiety and contributes to an overall decline in well-being. In other words, buying more is not making us feel better – it's making us feel worse. This phenomenon contributes to another worrying trend — our eroding trust in institutions, and big businesses in particular. According to the 2025 Edelman Trust Barometer, trust in U.S. businesses runs at just 47%, well below the global average of 56% and lags behind countries like China (77%) and India (75%). Related: Stop Blindly Following 'the Customer Is Always Right' We don't just feel annoyed by broken items; we feel betrayed. Low-quality, unreliable products lead to a deeper emotional turmoil in which we begin to question the integrity of the marketplace, of brands, and even our judgment. In my last article, I argued that as entrepreneurs, we have a responsibility and the power to reverse the destructive advertising and business trends that are fueling society's need for products they don't need or cannot afford. But fixing how we sell is only part of the solution. We also need to focus on what we sell. Entrepreneurs do not have to sacrifice their businesses' growth and reputation to improve the situation. By focusing on creating high-quality, durable products, we can build customer loyalty and grow responsibly. Build less and build better. Many brands have proven it's possible to prioritize product quality by offering lifetime warranties, repair programs or simply building products that last. As a result, they are forging trust and long-term loyalty that keeps customers coming back. Here are a few that stand out. Apple – Quality and durability : Apple did not become the biggest company in the world by building junk. Its products are expensive relative to most competitors, but they are also high quality and built to last. Apple also benefits from the power of the Halo effect – confidence in one product encourages customers to buy more from the same brand. Higher prices become less of an issue when consumers know Apple's products will perform for years. : Apple did not become the biggest company in the world by building junk. Its products are expensive relative to most competitors, but they are also high quality and built to last. Apple also benefits from the power of the Halo effect – confidence in one product encourages customers to buy more from the same brand. Higher prices become less of an issue when consumers know Apple's products will perform for years. Briggs & Riley's lifetime warranty: The luggage maker produces high-quality luggage that's backed by a lifetime warranty. I've sent my suitcase back four times since I bought it over a decade ago, including after it fell off the back of a pick-up truck in Ecuador. Each time, they have repaired it. As a result, I've recommended this company to everyone I know. That kind of service builds loyalty. The luggage maker produces high-quality luggage that's backed by a lifetime warranty. I've sent my suitcase back four times since I bought it over a decade ago, including after it fell off the back of a pick-up truck in Ecuador. Each time, they have repaired it. As a result, I've recommended this company to everyone I know. That kind of service builds loyalty. Hyundai changed the market and its reputation with a 10-year warranty: After launching into the American market in the 1980s with inexpensive yet low-quality vehicles, Hyundai reinvented itself by offering good-quality, durable vehicles and "America's Best Warranty" through an unprecedented 10-year/100,000-mile comprehensive plan. While most competitors' warranties maxed out at 5 years or 60,000 miles, Hyundai's move completely changed its reputation and helped it become the number three automaker in the world. More and more people want to buy from brands that are honest, sustainable and sell products that are built to last. Entrepreneurs just need to give them the opportunity to make the responsible choice. Related: 31 Low-Budget Marketing Ideas for Your Business Three shifts for entrepreneurs who want to build better Start with one, high-quality product : Instead of revamping your entire product line, focus on making one item truly exceptional. Emphasize quality craftsmanship, offer extended support and let that product become your calling card. Use the Halo effect that Apple and others leverage for growth. : Instead of revamping your entire product line, focus on making one item truly exceptional. Emphasize quality craftsmanship, offer extended support and let that product become your calling card. Use the Halo effect that Apple and others leverage for growth. Be transparent about lifespan and use: Instead of pretending that your product is eternal, tell the truth about its expected lifespan. And if the life span is designed to barely outlive its warranty, invest in ways to make it more durable and able to live up to your sales pitch. Conversely, if you build a product that is designed to fail earlier than it should, at least be transparent about it. While I certainly don't endorse planned obsolescence for any product, your customers deserve to know that the product may not last as long as others, but it is (hopefully) priced accordingly. Offer free replacement or repair: As you transition your brand's reputation to one known for high quality and long-term value, you'll need to convince consumers that your claims are legitimate. There's no better way than to stand behind what you sell with a long-term warranty that includes a commitment to repair or replace. It's time to redefine success For too long, entrepreneurs have been conditioned to sell as much as possible at the highest price possible. This has led to most consumers conflating volume with value. However, there is an opportunity to shift toward a different paradigm anchored in selling fewer items in order to generate higher returns in terms of brand value and customer retention. I'm calling on my fellow entrepreneurs to embrace this opportunity and put an end to the constant strain on our collective mental health that's been created by the phenomenon of planned obsolescence. After all, real innovation isn't about making and selling more and more products. It's about making better products that don't need to be replaced. Innovation is about giving people real value in exchange for their hard-earned money, and not just more stuff.
Hi Dubai
13-05-2025
- Business
- Hi Dubai
Trust in Systems: How Dubai Is Building Confidence in Governance
In an era where global trust in governmental institutions is waning, Dubai stands out as a beacon of confidence and innovation. According to the 2025 Edelman Trust Barometer, the United Arab Emirates (UAE) ranks third globally in public trust in government performance, with 82% of respondents expressing confidence in their national government. This is notably higher than the global average of 52%. The significance of public trust in governance cannot be overstated. Trust enhances voluntary compliance with public policies, bolsters fiscal capacity through improved tax morale, and facilitates effective policy implementation . Moreover, high levels of trust are associated with better economic performance due to more efficient coordination and decision-making processes. Dubai's unique position as a rapidly modernizing city-state has enabled it to implement forward-thinking strategies that foster public trust. These include major infrastructure programs, sustainability mandates, legal reforms, and population strategies, all aimed at enhancing the quality of life for its residents. This article will delve into the specific strategies and initiatives that Dubai employs to build and maintain public trust in its governance. How has Dubai managed to achieve such high levels of public confidence? What lessons can other governments learn from Dubai's approach? These questions will be explored in the sections that follow. Digital Transformation and Smart Governance Dubai's commitment to digital transformation and smart governance is exemplified through its strategic initiatives in Information and Communication Technologies (ICT), Internet of Things (IoT), blockchain, and artificial intelligence (AI). Smart Dubai Initiative: Integrating ICT and IoT for Enhanced City Services Launched in 2014, the Smart Dubai initiative aims to transform Dubai into the world's smartest and happiest city by leveraging cutting-edge technologies. By integrating ICT and IoT, the initiative seeks to enhance city services, improve quality of life, and promote sustainability. Key implementations include: Smart Infrastructure: Deployment of IoT sensors across the city to monitor and manage utilities, traffic, and environmental conditions in real-time. Deployment of IoT sensors across the city to monitor and manage utilities, traffic, and environmental conditions in real-time. Digital Services: Development of unified platforms that provide residents and visitors with seamless access to government services. Development of unified platforms that provide residents and visitors with seamless access to government services. Data-Driven Decision Making: Utilization of data analytics to inform policy decisions and improve service delivery. These efforts have positioned Dubai as a leader in smart city development, with the city ranking 4th globally in the IMD Smart City Index 2025, leading the GCC, Arab world, and Asia. Blockchain Integration: Pioneering Transparent and Efficient Governance Dubai's ambition to become the first government powered entirely by blockchain technology is realized through the Dubai Blockchain Strategy. This strategy focuses on enhancing efficiency, transparency, and security across various sectors. Notable applications include: Government Transactions: The Emirates Blockchain Strategy 2021 aimed to transform 50% of government transactions into the blockchain platform by 2021, streamlining processes and reducing bureaucracy. The Emirates Blockchain Strategy 2021 aimed to transform 50% of government transactions into the blockchain platform by 2021, streamlining processes and reducing bureaucracy. Trade Operations: Dubai Customs launched a blockchain platform to boost efficiency and transparency in commercial operations, facilitating smoother cross-border trade. Dubai Customs launched a blockchain platform to boost efficiency and transparency in commercial operations, facilitating smoother cross-border trade. Real Estate: The Dubai Land Department implemented blockchain to record real estate contracts, including leases and registrations, linking them to utility and telecom accounts, thereby enhancing transparency and reducing fraud. These initiatives underscore Dubai's commitment to leveraging blockchain for improved governance and service delivery. Artificial Intelligence Strategy: Leading with Innovation In October 2017, the UAE appointed His Excellency Omar Sultan Al Olama as the world's first Minister of State for Artificial Intelligence, marking a significant step in embracing AI at the governmental level. The UAE's National Strategy for Artificial Intelligence 2031 outlines the country's vision to become a global leader in AI by integrating it across various sectors. Key implementations in Dubai include: Traffic Management: The Roads and Transport Authority (RTA) employs AI-driven systems, such as the iTraffic system, to analyze traffic data and road conditions, optimizing traffic flow and reducing congestion. The Roads and Transport Authority (RTA) employs AI-driven systems, such as the iTraffic system, to analyze traffic data and road conditions, optimizing traffic flow and reducing congestion. Public Safety: Dubai Police utilizes AI-powered facial recognition and predictive analytics to enhance security and reduce crime rates. Dubai Police utilizes AI-powered facial recognition and predictive analytics to enhance security and reduce crime rates. Emergency Response: AI systems analyze incoming data to guide emergency services, improving response times and resource allocation. These applications demonstrate Dubai's proactive approach to integrating AI into public services, aiming to improve efficiency and citizen satisfaction. Through the strategic implementation of ICT, IoT, blockchain, and AI, Dubai continues to build confidence in its governance systems, setting a benchmark for smart city development worldwide. Enhancing Transparency and Accountability Dubai has implemented several initiatives to enhance transparency and accountability in its governance systems. These efforts aim to foster public trust, encourage citizen participation, and create a more transparent investment environment. Open Data Initiatives: Promoting Transparency and Citizen Engagement Dubai's commitment to open data is evident through various platforms and policies designed to make government data accessible to the public. The UAE's official portal provides a centralized repository of government data, facilitating transparency and informed decision-making. Key benefits of open data initiatives include: Economic Growth and Job Creation: Open data can stimulate economic growth by enabling new businesses, creating jobs, and improving efficiency in existing organizations. Open data can stimulate economic growth by enabling new businesses, creating jobs, and improving efficiency in existing organizations. Improved Public Services: Access to data enhances the effectiveness and coverage of public services, such as healthcare and education. Access to data enhances the effectiveness and coverage of public services, such as healthcare and education. Increased Transparency and Accountability: Open data exposes and prevents mismanagement and corruption, fostering trust in government institutions. Open data exposes and prevents mismanagement and corruption, fostering trust in government institutions. Enhanced Citizen Participation: By making data available, citizens can engage more actively in governance processes and policy-making. Dubai's Data Change Management Framework supports the transition to a culture of open and shared data within government entities, ensuring the sustainability of these initiatives. Dubai Land Department and Dubai Chambers Collaboration: Enhancing Rental Market Transparency In September 2022, the Dubai Land Department (DLD) and Dubai Chambers signed a Memorandum of Understanding (MoU) to enhance transparency in Dubai's rental market and create a more attractive investment environment. The MoU aims to: Establish Confidence in the Real Estate Sector: By providing a distinguished investment environment and governance of the rental system. By providing a distinguished investment environment and governance of the rental system. Ensure Data Transparency: Enhancing the transparency of the property sector to attract investors and improve customer satisfaction. Enhancing the transparency of the property sector to attract investors and improve customer satisfaction. Facilitate Business Operations: Allowing business councils and groups under Dubai Chambers to own and rent real estate and offices, providing an ideal work environment for the business community. This collaboration aligns with Dubai's strategic objectives to boost confidence in the real estate sector, a key pillar of the emirate's economy. Corporate Governance Reforms: The Role of Hawkamah Hawkamah, the Institute for Corporate Governance, was established in 2006 by the Dubai International Financial Centre in cooperation with the Organisation for Economic Co-operation and Development (OECD) and other international bodies. Hawkamah's mission is to assist the public and private sectors in the Middle East and Africa in adopting good governance standards. Its objectives include: Promoting Sound Corporate Governance: Providing guidance and assistance to organizations in implementing effective governance practices. Providing guidance and assistance to organizations in implementing effective governance practices. Enhancing Transparency and Accountability: Encouraging the adoption of policies and practices that foster transparency in corporate operations. Encouraging the adoption of policies and practices that foster transparency in corporate operations. Supporting Regulatory Frameworks: Working with policymakers to develop and improve corporate governance codes and regulations. Citizen Engagement and Community Programs Dubai's approach to fostering trust in governance is exemplified through its emphasis on citizen engagement and community programs. By integrating advanced technology with proactive community initiatives, Dubai Police has established a model that enhances public trust and participation. Smart Police Stations (SPS): Revolutionizing Public Access to Services Dubai's Smart Police Stations (SPS) are a testament to the city's commitment to innovation and accessibility. Operating 24/7, these fully automated stations offer over 27 services without human intervention, ranging from reporting crimes to obtaining certificates. Services are available in multiple languages, including Arabic, English, French, Spanish, Russian, German, and Chinese, ensuring inclusivity for Dubai's diverse population. With 22 SPS locations strategically placed across the city, residents and visitors can access police services conveniently, reducing the need for physical visits to traditional police stations. This initiative not only streamlines processes but also enhances transparency and trust in law enforcement. Community Policing Initiatives: Strengthening Neighborhood Relations The "Policeman in Your Neighborhood" program is a cornerstone of Dubai's community policing strategy. Launched to foster direct communication between police officers and residents, the initiative assigns officers to specific neighborhoods, allowing them to address local concerns effectively. This proactive approach has led to a 15% reduction in criminal reports across participating communities. By building strong relationships between law enforcement and the community, the program enhances mutual trust and cooperation, contributing to a safer and more cohesive society. Volunteer and Youth Engagement Platforms: Empowering Citizens Dubai Police's Volunteering Platform offers citizens opportunities to contribute to public safety and community development. Over the past five years, volunteers have dedicated more than 1.25 million hours to various initiatives, including event support, translation services, and public awareness campaigns. The "Positive Spirit" initiative further exemplifies Dubai's commitment to community engagement. By organizing cultural, sports, and educational events, the program promotes social cohesion and well-being. In 2021 alone, it conducted 26 community programs, 15 seminars, and 30 sporting activities, engaging over 41,796 participants and achieving a 96% satisfaction rate. Through these innovative programs, Dubai demonstrates how integrating technology with community engagement can build and maintain public trust in governance. By prioritizing accessibility, transparency, and citizen participation, the city sets a benchmark for effective and inclusive governance. Institutional Reforms and Leadership Initiatives Dubai's commitment to enhancing governance and building public trust is exemplified through two significant initiatives: the Mohammed bin Rashid Al Maktoum Global Initiatives (MBRGI) and the World Government Summit (WGS). Mohammed bin Rashid Al Maktoum Global Initiatives (MBRGI): A Pillar of Humanitarian and Developmental Efforts Established in 2015 by His Highness Sheikh Mohammed bin Rashid Al Maktoum, MBRGI consolidates over 30 humanitarian, developmental, and philanthropic entities under one umbrella. The foundation operates across five key pillars: Humanitarian Aid and Relief: Providing immediate assistance during crises. Healthcare and Disease Control: Implementing programs to combat diseases and improve healthcare access. Spreading Education and Knowledge: Enhancing educational opportunities and knowledge dissemination. Innovation and Entrepreneurship: Fostering innovation and supporting entrepreneurial ventures. Empowering Communities: Strengthening communities through various empowerment initiatives. In 2024, MBRGI's initiatives impacted 149 million people across 118 countries, with a total expenditure of AED 2.2 billion. The foundation's workforce comprises 975 employees and is supported by over 170,000 volunteers. Notable programs under MBRGI include the "Mothers' Endowment" campaign, which established an AED 1 billion fund to support education for millions worldwide. Additionally, the Arab Reading Challenge in 2024 saw participation from over 28 million students across 50 countries. World Government Summit (WGS): A Global Platform for Governance Innovation Initiated in 2013, the World Government Summit is an annual event held in Dubai that brings together leaders from government, business, and civil society to discuss and shape the future of governance. The 2025 edition of the summit, themed "Shaping Future Governments," focuses on six main areas: Effective Governance and Accountability: Enhancing transparency and trust in governmental institutions. Financing the Future and the Global Economy: Exploring Sustainable Economic Models. Climate, Crisis Mitigation, and Resilient Cities: Addressing environmental challenges and urban resilience. Human-Centric Futures: Prioritizing citizen well-being in policy-making. Artificial Intelligence and the Next Frontiers: Integrating AI into governance for improved services. Government Acceleration and Transformation: Adapting governmental structures for rapid change. The summit serves as a knowledge exchange platform, promoting collaboration and innovation in governance to build trust and improve public services globally. Through initiatives like MBRGI and platforms such as the WGS, Dubai demonstrates a proactive approach to governance, emphasizing transparency, innovation, and citizen engagement to build and maintain public trust. Dubai's pursuit of technological advancement and inclusive governance has positioned it as a global leader in innovation. However, this rapid transformation brings forth challenges that necessitate careful consideration to maintain and deepen public trust. Balancing Innovation with Privacy As Dubai embraces digital transformation, ensuring data privacy has become paramount. The enactment of Federal Law No. 45 of 2021, known as the UAE Data Protection Law, underscores the nation's commitment to safeguarding personal data. This law aligns with international standards, aiming to protect individual rights amid the proliferation of digital services. Despite these measures, challenges persist. A survey indicated that 81% of organizations in the Gulf region identify data security as the most significant hurdle in digital transformation. The increasing sophistication of cyber threats necessitates continuous investment in cybersecurity infrastructure and public awareness campaigns to ensure that technological advancements do not compromise individual privacy. Ensuring Inclusivity Dubai's diverse population, comprising over 200 nationalities, presents both opportunities and challenges in governance. The UAE government has implemented policies to promote inclusivity, such as Federal Decree-Law No. 34 of 2023, which prohibits discrimination based on race, religion, ethnicity, or disability. These legal frameworks aim to foster a society where all individuals have equal opportunities to participate in governance processes. Moreover, initiatives like the Dubai Inclusive Education Policy Framework demonstrate a commitment to integrating individuals with diverse needs into the educational system, promoting long-term societal inclusion. However, continuous efforts are required to ensure that these policies translate into tangible outcomes, particularly in sectors where underrepresentation persists. Sustaining Long-term Trust Maintaining public trust necessitates transparent communication and consistent stakeholder engagement. The UAE's high ranking in the 2025 Edelman Trust Barometer, where it secured third place globally for public trust in government performance, reflects the effectiveness of its governance strategies. To sustain this trust, Dubai must continue to prioritize accountability and responsiveness in its governance. This includes regular assessments of public policies, incorporation of citizen feedback, and adaptability to emerging challenges. By fostering an environment of openness and continuous improvement, Dubai can ensure that its governance structures remain resilient and trusted by its populace. Trust isn't built overnight. It isn't measured in the scale of skyscrapers or the pace of digital progress. It's found in the quiet confidence of a resident who knows their voice matters, in the unspoken assurance that systems will work when they're needed most. Dubai's story is not just one of innovation, but of intention—an evolving relationship between people and power, between ambition and accountability. The city's governance model reminds us that true leadership lies in creating environments where trust isn't demanded, but earned, layer by layer, through transparency, participation, and consistency. In a world where skepticism often overshadows belief, perhaps Dubai's boldest move isn't in its technology or its architecture, but in its choice to make trust a foundation—rather than an afterthought—of governance. The question, then, isn't whether trust can be engineered. It's whether more cities are willing to try. Also read: Government News & Press Releases Track the latest government news and press releases from the only trusted platform in Dubai. Dubai Approves New Policies to Boost Healthcare, Education, Family Welfare and Smart Infrastructure Dubai has rolled out a wide-ranging set of new policies aimed at raising the quality of life for residents, in line with the city's long-term social and economic development agendas. Dubai Land Department Wins National Recognition for Anti-Fraud Excellence The Dubai Land Department (DLD) has been honored under the 'Best Practices – Anti-Fraud Category' by the UAE Internal Auditors Association, marking a major milestone in its efforts to promote transparency and integrity across the real estate sector. DEWA Boosts Smart Grid Resilience with Advanced Distribution Network Centre Dubai Electricity and Water Authority (DEWA) has strengthened the backbone of its smart grid by leveraging its Distribution Network Smart Centre (DNSC), which enhances real-time monitoring, data analytics, and automated decision-making across Dubai's power distribution network.
