Latest news with #EightBlackAirportShuttle
USA Today
9 hours ago
- Business
- USA Today
Airport shuttle company abruptly closes leaving travelers stranded, seeking refunds
Airport shuttle company abruptly closes leaving travelers stranded, seeking refunds A Colorado-based airport shuttle company has shut down and abruptly closed its doors, leaving travelers stranded after announcing an uptick in insurance costs and airport fees among other issues. "With a heavy heart, we've made the decision to shut down," Eight Black Airport Shuttle, based in Longmont, post on its website June 13. The municipality in Boulder and Weld counties is about 45 miles northwest of the Denver International Airport. "Like many transportation companies, we've been hit hard by a perfect storm a significant increase in insurance premiums, rising airport and regulatory fees, and steep capital costs," the company wrote. "In the shared ride model, where affordability matters most, we simply can't raise prices enough to cover those costs while still offering the frequency and schedule that our customers expect." According to its website, the business acquired Green Ride Boulder and Longmont's shared ride operation in 2022. The Centennial State's shuttle services are regulated by the Colorado Public Utilities Commission. How to get an airport shuttle refund According to its website, the dissolved business was "actively working on a system to manage the refund process." "It is my full intention to refund every single customer, no matter how long it takes," Simon Chen, the business owner wrote. "I know this situation has been a letdown for you and for the Boulder County community." To initiate a refund, fill out this form: Voucher Refund Request Form This is a developing story. Natalie Neysa Alund is a senior reporter for USA TODAY. Reach her at nalund@ and follow her on X @nataliealund.
Mint
10 hours ago
- Business
- Mint
Eight Black Airport shuttle shutdown: Passengers left stranded, company offers refund — all you need to know
Eight Black Airport Shuttle, a Colorado-based company, which is a popular transportation company operating in the United States, abruptly posted a shutdown notice on its social media handles on June 13, leading to major passenger hassles, leading them getting stranded out of the blue. The company cited getting hit by a significant increase in insurance premiums, rising airport and regulatory fees, and steep capital costs, as major reasons for the company's closure after being a thriving shared ride service in the country. The company took to social media to write, 'This is a hard message to write. Eight Black Airport Shuttle, like Longmont Shuttle and Boulder Shuttle before it, has always been local, built from the ground up to serve our Boulder County neighbors. We took pride in providing reliable, shared airport rides from homes, hotels, and businesses across the region, including through our Hub in Longmont. In 2022, we expanded our reach by acquiring Green Ride Boulder and Longmont's shared ride operation. That chapter allowed us to grow, serve more people, and keep shared ride service alive in our community. But like many transportation companies, we've been hit hard by a perfect storm—a significant increase in insurance premiums, rising airport and regulatory fees, and steep capital costs. In the shared ride model, where affordability matters most, we simply can't raise prices enough to cover those costs while still offering the frequency and schedule that our customers expect. So with a heavy heart, we've made the decision to shut down Eight Black Airport Shuttle. Our last day of service will be today, Friday, June 13, 2025,' "We're grateful beyond words for the thousands of people who've ridden with us, shared feedback, and trusted us to get them to and from the airport over the years. This service has meant the world to us—and saying goodbye is painful. Thank you for being part of the ride," the post continued. Meanwhile, the company is currently offering refunds to passengers who had already pre-booked their services with the company. A Voucher Refund Request Form has been issued by the company for this purpose. The form's description reads, "Please submit the below information to initiate your voucher request. Please note that we will be doing our best to refund our loyal customers as quickly as possible, but it could take up to 12 months to complete all requests."
Hindustan Times
11 hours ago
- Business
- Hindustan Times
Eight Black Airport Shuttle abruptly shuts down, stranded travellers demand refunds
A northern Colorado airport shuttle service suddenly shut down, leaving customers with ride vouchers they can't use and no clear answers about when—or if—they'll get their money back. Eight Black Airport Shuttle announced on its website and Facebook page that it officially closed on Friday, June 13. The message, signed by owner and founder Simon Chen, left many customers frustrated and confused. 'I sincerely apologize for not including information about how we would handle vouchers in our previous email regarding the closure of our shuttle business. That was an incredibly difficult day for me professionally,' the statement reads. 'We are actively working on a system to manage the refund process, and it is my full intention to refund every single customer, no matter how long it takes. I know this situation has been a letdown for you and for the Boulder County community,' as cited by Daily camera report. Also Read: Man drives ₹1.8 crore car as ride-hailing cab, earns over ₹46,000 in a day According to the company's website, anyone who fills out the voucher refund request form will be contacted with information about how the refund process will work. Customers who bought vouchers during the most recent sale will be refunded first. The company warned it could take up to 12 months to complete all refunds. 'If we can make it happen sooner, we will,' Chen added in the statement. 'I am truly sorry for any inconvenience caused by the closure of the shuttle service.' As of Monday afternoon, the Facebook post had more than 250 comments. One customer wrote, 'We have over a dozen … tickets (vouchers) bought that need to be redeemed. You were running sales last week or two ago? I want my money back.' Many others shared similar concerns, with some noting their purchases were too old to dispute with their credit card companies. Eight Black's phone line now plays a recorded message announcing the shutdown. At the company's office at 206 S. Main St., the parking lot gates were open Monday afternoon, and several company vehicles, along with some private cars, were parked outside. The building itself was locked, and no one answered the buzzer. Inside, lights were still on, and items like bags and half-finished drinks were visible on desks, as per reports. Chen launched Eight Black in 2015. In 2022, the company took over Green Ride's shuttle route between Denver International Airport and various locations in the Boulder and Longmont area.
USA Today
12 hours ago
- Business
- USA Today
Airport shuttle abruptly closes leaving travelers stranded, seeking refunds
Airport shuttle abruptly closes leaving travelers stranded, seeking refunds A Colorado-based airport shuttle company has shut down and abruptly closed its doors, leaving travelers stranded after announcing an uptick in insurance costs and airport fees among other issues. "With a heavy heart, we've made the decision to shut down," Eight Black Airport Shuttle, based in Longmont, post on its website June 13. The municipality in Boulder and Weld counties is about 45 miles northwest of the Denver International Airport. "Like many transportation companies, we've been hit hard by a perfect storm a significant increase in insurance premiums, rising airport and regulatory fees, and steep capital costs," the company wrote. "In the shared ride model, where affordability matters most, we simply can't raise prices enough to cover those costs while still offering the frequency and schedule that our customers expect." According to its website, the business acquired Green Ride Boulder and Longmont's shared ride operation in 2022. The Centennial State's shuttle services are regulated by the Colorado Public Utilities Commission. How to get an airport shuttle refund According to its website, the dissolved business was "actively working on a system to manage the refund process." "It is my full intention to refund every single customer, no matter how long it takes," Simon Chen, the business owner wrote. "I know this situation has been a letdown for you and for the Boulder County community." To initiate a refund, fill out this form: Voucher Refund Request Form This is a developing story. Natalie Neysa Alund is a senior reporter for USA TODAY. Reach her at nalund@ and follow her on X @nataliealund.
