Latest news with #EmergencyResponseSupportSystem
Time of India
4 days ago
- General
- Time of India
Hubballi police lack training on ERSS, complain civilians
Hubballi: While the Emergency Response Support System (ERSS) was introduced with a single emergency number, 112, across the nation, it seems city police are not trained on how to respond to callers. In some cases, police insist callers be present at the spot, whereas ERSS assures confidentiality for the caller. In other cases, police show leniency towards marriage processions with DJs and assure callers that the marriage party has obtained permission, even though DJs are completely banned. Many callers note that city police are not trained about ERSS. Suresh Kiresur, former chairman of the Association of Consulting Civil Engineers, Hubballi, shared that one of his friends sought help from ERSS over a footpath encroachment by a trader on Unkal-Gokul Road. "After he registered a grievance on ERSS, local police called him and insisted he show the encroachment. When both Union and state govts assure confidentiality of callers, how can local police insist the caller come out? As my friend argued the same, the police then asked for the shop address and other details. It shows that police themselves are not trained on ERSS," he said. Social activist Lingaraj Dharwad cited another instance of the lack of knowledge of rules among police. Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like '6월 한정, 직장인 대상 대출 가능 여부 무료 조회 급증' 신청 몰려 조기 마감 우려 직장인 대출 센터 더 읽기 Undo "A marriage procession was going at 10.20pm using a DJ set. As it was causing a nuisance for residents, we called ERSS for help. When we received a call from local police, they said loudspeakers can be used till 10.30pm. We ourselves sensitised them that no loudspeaker can be used after 10 pm and DJs are never allowed. After this, they arrived and stopped the DJ usage," he informed. Requesting anonymity, a retired inspector said that ERSS is an integrated system to address emergencies of citizens. "It needs a facilitator-consumer approach rather than a police-complainant approach. However, constable-rank cops are not sensitised on the same," he commented. Police commissioner N Shashi Kumar was unavailable for comment.
Time of India
03-05-2025
- Time of India
Next generation emergency response system to connect citizens with police through advanced technology
New Delhi: In the blink of an eye, emergencies can change lives. What if help was just a message away at such times? The next-generation Emergency Response Support System (ERSS) being introduced by govt of India in a few months is poised to revolutionise the way we reach out to police in times of crisis. This new system promises to bridge the gap between citizens and law enforcement. The state-of-the-art ERSS will allow users to connect with police via WhatsApp by sending messages to a dedicated number that will be integrated with the ERSS-112 call taker module. "The system will support a range of communication channels, including voice calls, SMS, email, web and even IoT devices, ensuring that users can reach out for help in the way that is most convenient for them and even if a voice call is not possible," an officer said. According to the cops, the new system will also tackle the perennial problem of busy signals and failed connections, thanks to upgraded technology and increased server capacity. This means that users will be able to reach police quickly and efficiently, even in times of high demand. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like [Click Here] - 2025 Top Trending Search - Local network access Esseps Learn More What is more, ERSS will feature automated area services, using location-based services (LBS) and Google emergency location service to pinpoint the caller's location. This will enable the cops to respond with precision and speed even when the caller is unable to provide his or her location. The existing ERSS system, in operation since 2019, will be upgraded to include modern communication features. This older version relied primarily on traditional communication channels. While functional, the system lacked several modern features crucial for an optimised emergency response. The new system includes expanded features such as WhatsApp, ChatBot support, media crawl capabilities and integration with Internet of Things (IoT) devices, offering a richer range of communication options for victims. Initially, the call taker collected vital information manually through forms. With the updated system, however, this process is much more streamlined, incorporating Speech-to-Text technology, allowing the call taker's voice to be converted into text automatically. "Additionally, the system now includes advanced capabilities to identify and merge repeat calls, ensuring that the same incident isn't mistakenly handled multiple times," a police source said. Parallelly, the dispatcher module has also been enhanced with intelligent features that facilitate faster dispatching of emergency response units (ERUs), which include the fire department and other important services. ERUs have been upgraded with advanced technology to improve their response. Previously, they used GPS tracking through mobile devices. Now, they have dedicated GPS trackers for better location tracking, multiple internet connections for reliability, and special software for device management. "It will have another feature to track movements of ERUs towards the incident spot," a source said. The Geographic Information System (GIS) used by the system has been significantly enhanced. The new GIS map combines data from multiple sources, including OpenStreetMap, the Survey of India, Google and Here Maps, making it more accurate and comprehensive than ever before. "This advanced mapping tool ensures that dispatchers have a clearer, more detailed view of the incident locations, allowing for faster decision-making and more precise routing of emergency services," a police source said. Location identification has also been improved. The system still relies on traditional cell tower triangulation (LBS) to pinpoint a caller's location. However, the integration of Google ELS ensures better accuracy and faster location marking, allowing emergency teams to respond to incidents more efficiently. To ensure uninterrupted connectivity, the supervising officers can now monitor the health of servers and network components across the entire system. One of the most notable updates is the introduction of enhanced National Support Services (NSS), which were previously unavailable. The system improves access to common services such as LBS, SMS, interstate data sharing, and statistical reporting. Key features now include central and state-level portals with dashboards, a national GIS map, access to telephone subscriber data, a directory of verified and emergency contact numbers, and better interoperability for communication across states.
New Indian Express
23-04-2025
- New Indian Express
Cybercrime helpline 1930 gets AI upgrade in Karnataka
BENGALURU: In a major step towards enhancing digital crime prevention, the Karnataka State Police have upgraded the cybercrime helpline 1930 with an AI-powered WebBOT, aimed at delivering faster, more efficient responses to victims of online financial fraud. The WebBOT features a self-service complaint registration system activated via SMS, multilingual support and several advanced tools to assist both citizens and investigators. The upgraded helpline was launched by Director General and Inspector General of Police (DG&IGP) Alok Mohan on Tuesday at the Emergency Response Support System (ERSS) premises in Bengaluru. Key features of the WebBOT include a multilingual IVR system supporting Kannada, English and Hindi, and real-time suspect and victim profiling tools to aid fraud pattern detection. It also offers call categorization and prioritization for handling financial, non-financial, status enquiry, and grievance-related complaints more efficiently. A voice-guided interface to assist users during high call volumes, the system allows SMS-based self-registration. Citizens also receive real-time updates on queue positions and complaint statuses via SMS, further improving transparency and user experience. Alok Mohan said, 'Karnataka is leading the way in modernizing public safety infrastructure through technology. In today's digital era, the nature of crime has evolved. This upgraded helpline ensures citizens receive timely and effective assistance. He urged the public to make active use of the 1930 helpline for reporting online fraud.'
Time of India
22-04-2025
- Time of India
Only 9% of Rs 2,400 crore stolen by cybercriminals in Karnataka recovered in 2024
Bengaluru: There has been about a five-fold in the number of cyber crime reported in Karnataka in the last two years, according to data collated from National Cyber Crime Reporting Portal (NCRP). Tired of too many ads? go ad free now While 20,894 complaints were registered in 2022, the number rose to 97,929 in 2024. With this, the financial losses incurred also increased from Rs 113 crore in 2022 to a whooping Rs 2,396 crore in 2024. Though the police had put in place recovery measures, including freezing the accounts of fraudsters, the amount recovered was only Rs 226 crore in 2024, just 9 per cent of the total amount lost in fraud. The cyber crime data was shared at the launch of the upgraded cyber crime helpline -1930 at the Emergency Response Support System (ERSS) premises on MG Road Tuesday. DG&IGP Alok Mohan said the upgraded system would help citizens receive timely and effective assistance. Key features include a voice-guided WebBOT, a self-service system activated via SMS, allowing citizens to file complaints even when call lines are busy. The multilingual IVR system offers support in Kannada, English, and Hindi, catering to citizens from different linguistic backgrounds. Call categorisation and prioritisation feature ensures calls are categorised based on the type of complaint — financial fraud, non-financial fraud, status inquiries, or cybercrime-related grievances. It will allow complainants to receive real-time updates about their queue position and complaint status via SMS. Suspect and victim profiling assists investigators by collecting actionable intelligence on fraud patterns. The official said with the new system in place, in the first quarter of 2025, through helpline-1930, 38,000 cases were registered. The department managed to block 16 per cent of the amount from reaching the fraudsters.
