a day ago
4-Year-Old Gets Restless on Delayed Flight, and the Pilot's Response Is Melting Hearts
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A delayed United Airlines flight turned from a frustrating wait into an unforgettable memory for one young passenger, thanks to a thoughtful flight crew.
The original poster (OP), user Dadio3791, shared the story on Reddit, recounting how their four-year-old grandson had become restless during a maintenance delay on their flight to Atlanta.
As the family waited aboard the plane, the child and the OP wandered the cabin, eventually stopping at the cockpit.
Instead of turning them away, the pilot invited the boy to sit in the captain's seat, while the first officer gave him a trading card and a pair of wings.
Stock image of a pilot showing a young boy the cockpit of a plane.
Stock image of a pilot showing a young boy the cockpit of a plane.
Yaroslav Astakhov/iStock/Getty Images Plus
"I can't say how much this made his entire trip," the OP wrote, adding, "The entire flight crew of UA1962 was (currently are still) absolutely amazing.
"Went from a hot broken aircraft to one of our grandson's core memories! Thank you to the entire flight crew!"
Redditors flocked to the comments to applaud the flight crew's actions, with one United employee writing, "I've said it before and I'll say it again, we love having people of all ages coming to check out the flight deck if there's time!
"Glad he loved it and I apologize in advance for the insane cost of flight training now thrust upon your children in the future."
Another, who said they work for United on the ramp, noted, "Basically every flight, we've got little kids watching us load and unload the plane. I'll from time to time wave at them and watching them get happy makes my day as well as I'm sure theirs too."
In a statement to Newsweek, United Airlines wrote, "At United, we know that travel is about more than just getting from place to place—it's about creating meaningful memories along the way.
"Our crews are empowered to deliver exceptional service, and we're happy to hear the crew on Flight 1962 did just that by going the extra mile to make this young passenger feel welcome and excited to fly."
United's Customer Care
Small acts of kindness like these have become a point of pride for United Airlines.
According to United's Customer Care page, passengers are encouraged to share positive experiences with staff directly, including compliments for crew interactions.
The airline notes that it welcomes feedback "so we can improve how we serve our customers" and invites travelers to highlight acts that stood out during their trip.
United Employees Making Headlines For the Right Reasons
This isn't the first time United have received positive attention online.
In another account published by Newsweek, a woman rushing to see her dying father recalled how a United flight attendant quietly comforted her mid-flight.
"She didn't try to make it better. She just listened," the woman wrote. The attendant later brought her tissues, a drink, and a warm chocolate chip cookie.
"It was the smallest thing. But in that moment, it felt like someone cared," she added.
'This is why I am loyal to UA'
These stories have helped shine a light on the day-to-day compassion shown by airline workers, especially during unpredictable circumstances like mechanical delays.
For one young boy, it turned a frustrating morning into a lifelong memory.
"This is why I am loyal to UA," the OP declared.
Newsweek has contacted Dadio3791 for comment via Reddit.
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