Latest news with #Freshservice
News18
23-07-2025
- Automotive
- News18
McLaren F1 integrates Freshworks Freshservice in new partnership deal
Last Updated: Chennai, Jul 23 (PTI) Nasdaq-listed Freshworks Inc signed a multi-year partnership with McLaren Racing, becoming an official partner of the McLaren Formula 1 team. As part of the partnership, McLaren will integrate Freshservice, the IT Service Management Solution (ITSM) from Freshworks, to boost productivity through more efficient and improved IT services. In a statement on Wednesday, Freshworks said it would support McLaren's IT team in reducing tech-related issues, enabling the team to maximise its focus on race track performance. Commenting on the partnership, Freshworks CEO Dennis Woodside said, 'We are partnering with McLaren Racing to optimise their IT operations, enhancing their critical support for winning performance. Our enterprise-grade solutions are designed for ease of implementation, use, and configuration—accelerating McLaren IT's capabilities with AI." Following the association, Freshworks branding will appear on McLaren Formula 1 race cars and team kits for the remainder of the 2025 season and beyond, starting with the Belgian Grand Prix scheduled for later this week, the company said. PTI VIJ SSK VIJ SSK ROH Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy.
Time of India
23-07-2025
- Automotive
- Time of India
Freshworks joins McLaren Formula 1 team as official partner
Freshworks has entered a multi-year agreement with McLaren Racing , becoming an official partner of the McLaren Formula 1 Team. As part of the collaboration, McLaren has deployed Freshworks' IT service management (ITSM) tool, Freshservice , to streamline its global IT operations. The integration of Freshservice is aimed at helping McLaren manage service requests during its race calendar, which involves operations across multiple global locations. According to the team, the AI-based solution is designed to reduce technical issues, enabling McLaren's IT staff to support trackside performance through faster and more reliable service delivery. Freshworks branding will appear on McLaren's Formula 1 cars and team kits starting from the upcoming Belgian Grand Prix and will continue for the remainder of the 2025 season and beyond. Zak Brown, CEO of McLaren Racing, said, 'Boosting our efficiencies off the track is a key factor in improving our performance on it. With industry-leading partners such as Freshworks, we're able to do just that, and I'm delighted to welcome them to the team.' Dennis Woodside, CEO of Freshworks, added, 'We partner with McLaren Racing to optimise their IT operations, enhancing their critical support for winning performance. Our enterprise-grade solutions are designed for ease of implementation, use, and configuration, accelerating McLaren IT's capabilities with AI. We're proud to deliver intuitive software that directly supports their mission to eliminate complexity on and off the track.' McLaren Racing was established in 1963 and has participated in Formula 1 since 1966. The team has won 21 Formula 1 world championships and continues to compete across multiple series, including INDYCAR, Formula E, F1 Academy, and sim racing.
Time of India
23-07-2025
- Automotive
- Time of India
Freshworks joins McLaren F1 as official partner
Freshworks has entered a multi-year agreement with McLaren Racing, becoming an Official Partner of the McLaren Formula 1 Team. As part of the partnership, McLaren has deployed Freshworks' IT service management tool, Freshservice , to streamline IT services and improve productivity. The AI-powered platform helps McLaren manage global IT operations more efficiently, particularly during the demanding race calendar . It aims to simplify service requests and enhance operational effectiveness across the team. Explore courses from Top Institutes in Please select course: Select a Course Category Finance Artificial Intelligence Digital Marketing CXO Management Healthcare Project Management MCA Others Operations Management Degree healthcare MBA Product Management Data Science PGDM Data Analytics Data Science Design Thinking others Cybersecurity Public Policy Leadership Technology Skills you'll gain: Duration: 7 Months S P Jain Institute of Management and Research CERT-SPJIMR Fintech & Blockchain India Starts on undefined Get Details Skills you'll gain: Duration: 9 Months IIM Calcutta SEPO - IIMC CFO India Starts on undefined Get Details Freshservice assists McLaren's IT department in addressing technical issues promptly, allowing the broader team to stay focused on track performance. By improving workflows and reducing delays, the solution is intended to support faster issue resolution. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like War Thunder - Register now for free and play against over 75 Million real Players War Thunder Play Now Undo As part of the deal, Freshworks branding will appear on the McLaren Formula 1 cars and team apparel starting with the Belgian Grand Prix this weekend, and continue through the rest of the 2025 season and beyond. Zak Brown, CEO, McLaren Racing, said, 'Boosting our efficiencies off the track is a key factor in improving our performance on it. With industry-leading partners such as Freshworks, we're able to do just that, and I'm delighted to welcome them to the team.' Live Events Dennis Woodside, CEO, Freshworks, said, "We partner with McLaren Racing to optimize their IT operations, enhancing their critical support for winning performance. Our enterprise-grade solutions are designed for ease of implementation, use, and configuration, accelerating McLaren IT's capabilities with AI. We're proud to deliver intuitive software that directly supports their mission to eliminate complexity on and off the track."
Techday NZ
03-07-2025
- Business
- Techday NZ
Freshworks launches AI tool to streamline staff transitions
Freshworks has launched Freshservice Journeys, an AI-powered capability aimed at simplifying complex employee transitions within organisations. Freshservice Journeys operates within the Freshservice platform and is designed to address common pain points related to processes such as onboarding, offboarding, relocations, and internal employee moves. According to the company, the solution has already been adopted by companies such as EquiTrust, Qualfon, and Coherent, who use it to streamline operations that involve cross-functional teams, including IT, HR, and facilities departments. AI-powered features The new capability incorporates AI to automate routine service delivery tasks. Core functions cited by Freshworks include ticket routing, ticket summarisation, contextual replies, and auto-generation of knowledge base articles. The company notes that Freshservice Journeys also offers a no-code or low-code interface, enabling administrators to configure workflows without the need for complex programming expertise. Pre-built templates are available to further expedite implementation. Freshservice Journeys delivers coordinated collaboration across teams by assigning tasks, automating reminders, and providing real-time progress tracking. These features are designed to improve accountability and simplify responsible task management during an employee's transition through various points in their employment lifecycle. The platform is described as being adaptable to the specific needs and policies of individual organisations. Using conditions and triggers, administrators can tailor process flows for scenarios as diverse as onboarding technical staff or managing office relocations. Tackling transition bottlenecks Organisational challenges during transitions are often attributed to distinct departmental workflows and legacy systems. These can generate inefficiencies and confusion that slow productivity, particularly during onboarding. Freshworks aims to resolve such issues by offering automation that improves coordination and visibility among technology, human resources, and facilities staff. Srini Raghavan, Chief Product Officer at Freshworks, stated, "Complexity is the enemy of efficiency, and our customers count on Freshworks to remove roadblocks in the employee experience with hyper-personalized, seamless, and uncomplicated service. For years, Freshservice has enabled thousands of organizations to apply modern service management principles across individual departments. With the launch of Freshservice Journeys, Freshworks takes that vision further—eliminating the friction that has long hindered cross-departmental collaboration during complex employee transitions. Organizations can now use AI powered automation to deliver consistently positive employee experiences without sacrificing departmental flexibility." Industry observers suggest that companies benefit from unifying departmental workflows, which can reduce repetitive work and improve outcomes throughout the employment cycle. "Organizations that have implemented cross-functional processes describe them as 'game changers' that reduce friction and bottlenecks. The most successful enterprises are those that can seamlessly orchestrate cross-functional processes—from onboarding to offboarding—without sacrificing the specialized needs of individual departments. AI-powered automation platforms that can break down these silos while addressing the needs of specific roles have the potential to enable a critical evolution in enterprise service management, enabling companies to deliver the consistent, efficient experiences that today's workforce expects," said Snow Tempest, research manager at IDC. Customer feedback Several early adopter organisations have provided feedback on their use of Freshservice Journeys. John Batchelor, Vice President of IT Operations at Qualfon, commented, "Freshservice has completely transformed our offboarding process. What used to take days can now be done in hours—with full visibility into task completion, access revocation, and timelines. It's helped us reduce risk, save time, and deliver a more secure, compliant offboarding experience at scale." Tabitha Zokaitis, IT Service Management Analyst at EquiTrust Life Insurance, said, "Freshservice Journeys is a game-changer for onboarding. It allows our admins to quickly set up customised workflows for different roles, while giving HR real-time visibility into every task. We're looking forward to further streamlining our processes and saving hours of manual coordination, reducing errors, and ensuring every new hire has a smooth, consistent experience from day one." Anantha Ganga, Chief Information Officer at Coherent, detailed the platform's rollout at her company: Coherent transitioned all IT workflows to Freshservice within four months, subsequently expanding use to HR onboarding and offboarding processes, with future plans to extend to the facilities and procurement departments. Freshservice Journeys is aimed at supporting organisations seeking to increase efficiency and improve employee experiences during significant points of transition by offering a platform tailored for cross-department automation and workflow visibility.
Yahoo
12-06-2025
- Business
- Yahoo
FRSH Boosts Customer & Employee Service With Freddy Agentic AI Platform
At its flagship Refresh event, Freshworks FRSH unveiled the next-generation Freddy Agentic AI Platform, an advanced version that goes beyond chat-based assistance by getting the work done. From processing claims to updating records and booking shipments, Freddy AI is designed to perform high-value tasks autonomously, helping teams reduce manual workloads and focus on more complicated most AI-powered tools only provide answers, the new Freddy Agentic AI Platform actively resolves service requests. Whether in retail, travel, finance, manufacturing, or software services, Freddy AI is transforming support functions into intelligent, action-driven systems. This agentic model enables tasks like order tracking, refunds, booking appointments, managing subscriptions etc, to be handled comprehensively by AI, saving time, reducing errors and improving outcomes for both customers and employees. A key aspect of this release is the Freddy AI Agent Studio — a no-code platform empowering support teams to build and launch AI agents without needing technical expertise. The Studio empowers support teams to reduce ticket backlogs, minimize handoffs and maintain consistent, high-quality customer experiences without coding. Key components of this tool are Skills Library, which is a collection of pre-built action templates for popular platforms like Shopify and Stripe and Skills Builder — a visual environment to design custom skills for agents to autonomously handle actions such as returns or refunds. Email remains a core support channel, and Freddy AI is transforming it with automation that understands and acts. The Freddy AI Agent for Email reads and interprets incoming emails, generates contextual replies and automatically closes tickets when issues are resolved. This helps reduce first-response times from hours to minutes. Repetitive email issues are resolved autonomously, and support capacity increases without growing AI is also transforming employee experience with a smarter, unified search agent that fetches answers from enterprise platforms. It integrates with tools like Slack, Microsoft SharePoint and Microsoft Teams. Support is also available in 40+ languages, ensuring global inclusivity and is backed by enterprise-grade IT and service desk teams, Freshworks is also introducing Freddy AI Insights for Freshservice, which replaces manual analysis with intelligent monitoring. Key highlights are Root Cause Analysis maps, anomaly detection and trend monitoring and metrics for SLA compliance, workforce planning and AI Copilot helps service teams work faster and smarter by handling support tasks such as writing clear replies, linking related issues and creating helpful documents. New features include Intelligent Related Changes, which identify likely causes of problems by checking recent system changes in Freshservice. Reply Suggestions Copilot reads tickets, checks the knowledge base and recommends responses in Freshdesk. With these updates, Freddy becomes a smart support partner. Since its debut in 2023, Freddy AI has helped more than 5,000 organizations automate and enhance their service operations. Among the beneficiaries are Hobbycraft, which has automated 30% of customer queries and boosted CSAT by 25%. Bergzeit auto-triaged 200,000+ tickets and cut translation workloads by 75% and Five9 deflected 65% of IT requests, saving 200+ hours/month. iPostal1 resolved 54% of queries with Freddy AI and scaled to 1.3 million accounts without extra cost, enabling it to expand to 3,500+ success stories prove that Freddy delivers measurable outcomes that matter. To help organizations onboard Freddy quickly, Freshworks is rolling out a suite of resources, including Freshworks University, with tutorials, real-world use cases and live help. AI Academy for Partners is training channel partners to accelerate sales and deployment, and AI Professional Services facilities custom rollout support for enterprise clients. In addition, the company provides In-product assistance with videos, workflows and step-by-step Freddy Agentic AI is especially valuable for growing companies that lack deep AI engineering teams offering enterprise-grade automation without complexity. With Freddy, even resource-constrained teams can deploy autonomous resolution at scale, driving higher efficiency, faster resolutions and better customer experiences without heavy investments. FRSH currently has a Zacks Rank #3 (Hold). Shares of the company have gained 23.5% in the past year compared with the Zacks Internet – Software industry's growth of 35.8%. Image Source: Zacks Investment Research Some better-ranked stocks from the broader technology space are Juniper Networks, Inc. JNPR, Arista Networks, Inc. ANET and Ubiquiti Inc. UI. JNPR presently sports a Zacks Rank #1 (Strong Buy), while ANET and UI carry a Zacks Rank #2 (Buy). You can see the complete list of today's Zacks #1 Rank stocks here. Juniper is leveraging the 400-gig cycle to capture hyperscale switching opportunities inside the data center. The company is set to capitalize on the increasing demand for data center virtualization, cloud computing and mobile traffic packet/optical convergence. Juniper also introduced new features within the AI-driven enterprise portfolio that enable customers to simplify the rollout of their campus wired and wireless networks while bringing greater insight to network operators. In the last reported quarter, it delivered an earnings surprise of 4.88%.Arista delivered a trailing four-quarter average earnings surprise of 11.82% and has a long-term growth expectation of 14.81%. Arista currently serves five verticals, namely cloud titans (customers that deploy more than 1 million servers, cloud specialty providers, service providers, financial services and the rest of the enterprise. It supplies products to a prestigious set of customers, including Fortune 500 global companies in markets such as cloud titans, enterprises, financials and specialty cloud service effective management of its strong global network of more than 100 distributors and master resellers improved its visibility for future demand and inventory management techniques. In the last reported quarter, Ubiquiti delivered an earnings surprise of 33.3%. Its highly flexible global business model remains well-suited to adapt to the changing market dynamics to overcome challenges while maximizing growth. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Juniper Networks, Inc. (JNPR) : Free Stock Analysis Report Arista Networks, Inc. (ANET) : Free Stock Analysis Report Freshworks Inc. (FRSH) : Free Stock Analysis Report Ubiquiti Inc. (UI) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research
