24-05-2025
EXCLUSIVE Pensioner furious after being slapped with 'ridiculous' £170 parking fine... but claims there is a big catch
A pensioner is furious after being hit with a 'ridiculous' £170 fine for overstaying in a car park - even though he wasn't parking.
Garth Burden, 80, pulled into an Esso Garage in Rickmansworth to get his car washed and waited patiently in a queue.
Little did he know that there was a 15-minute limit in place, enforced by Euro Car Parks, whether parked in a space, washing your car or changing your oil.
Mr Burden told MailOnline: 'I was in a queue, and there was a car in front of me and eventually once they drove off, I was able to use the car wash.
'The actual car wash itself took about 10-15 minutes, and I just accepted that would be fine.'
However, Mr Burden was later slapped with Parking Charge Notice (PCN) from Euro Car Parks on their doorstep to the tune of £170.
He said: 'They said I had stayed for more than 15 minutes but I replied saying "That's ridiculous, I'm going to obviously fight this.'
Having been hit with the fine in the run-up to Christmas, while staying with their son in between moving homes, his wife, who owned the car 'was really, really upset' about the fine.
But when he asked about the appeal process, Euro Car Parks informed him he had missed the opportunity as he was late collecting the letter containing the PCN from his former home.
'It's so stupid to pay and get done for 15 minutes in a car wash. It's just common sense says you've got to have a bit more time than 15 minutes,' he added.
Despite attempting to argue for an opportunity to appeal, Mr Burden was hit with another blow - a letter from Debt Recovery Plus on behalf of Euro Car Parks demanding the sum for the alleged contravention.
'I kept saying to everyone, "I wasn't parking my car in the garage. I was going through a car wash".
'I wrote to them and said, as far as I'm concerned I'm not guilty of an offence cause I wasn't parking my car. I was in a car wash.
'If you want to pursue this with the court, tell me where you're will seek legal action, and I will come along and defend myself.
'They claim I have broken a rule about car parking, so anyone that's spending more than 15 minutes in the queue behind me for the car wash no doubt got a ticket.
'So I just thought this is just crazy.'
Over the last year-and-a-half, Mr Burden has received around 20 letters from various debt recovery companies about the issue, including Debt Recovery Plus, GCTT Enforcement Agents, QDR Solicitors, ZZPS and DCBL.
'It is an ordeal because of the time involved and whenever I tell anyone I've had another letter about my car wash debacle.'
Referencing Euro Car Parks, he added: 'They are trying to screw as much money out of poor motorists as possible.
'It's absolutely ludicrous,' he said: 'And they come up with all sorts of amazing warnings. You have only got to read the reviews on the notices.
'But if you've got an old lady at home or somebody who doesn't know the process of courts, the threat of enforcement agents coming to your home without any sort of court action can be frightening.
'I find it absolutely galling. It's absolutely daft,' as he dubbed the service: 'The most expensive car wash in town.'
Mr Burden also claimed there was no signage on the kiosk where he paid for the car wash to suggest there was a 15-minute limit to queue and was your car, adding the only notice about a limit was high-up on a sign that's 'hardly read[able]'.
However the 80-year-old is ready and determined to see the situation all the way up to small claims court, adding: 'I would love them to do it.
'I can guarantee the day before or the couple of days before, they will say "We're not going do anything further" or they will say "this is your last chance" or something like that.
'Car parking is a very, very, lucrative business for some of these companies and they really are, you know, raking in the money.'
And Mr Burden isn't the only person to fall victim at the garage forecourt with single mother, Natalie Carby, hit with a £100 fine just an hour after she picked up her new car up from the garage.
The mother-of-two queued for around 25 minutes for her turn before she headed home on the 15 February, 2023.
She didn't give much thought about the experience until a Euro Car Parks fine landed on her doormat 12 days later.
Signs at the garage do indicate that the maximum stay for the car park is 15 minutes, but the 41-year-old believes this should not apply to the car wash.
With the fine, the £9 wash could now set her back £100.
Ms Carby said: 'I'm just absolutely appalled.
'I think it's absolutely outrageous that they can do this. Fair enough there may be signs around for a car park, but the car wash queue is not a car park.'
Ms Carby had only bought her new car an hour before she went to get it washed at at the same Esso Garage in Rickmansworth.
She had planned to go to the BP garage along the road but found it was closed, forcing herself and other drivers to go to Esso.
She said: 'The only reason I went there was because the car wash at the BP garage down the road was closed, which is why there were so many cars queuing in the Esso car wash that day.'
She added: 'It has taken a lot of time and effort and help from family members to get this car and then within an hour I'm whacked with a £100 fine.
'I had my previous car for over ten years and I never got a parking fine. An hour of this car and I'm getting a fine for having a car wash - I'm just appalled.'
MailOnline has approached Euro Car Parks, DBCL, Debt Recovery Plus, GCTT Enforcement Agents, QDR Solicitors, and ZZPS for comment.
