3 days ago
M&S issues update on Sparks card after online orders resume following cyber attack
While many shoppers were delighted to see that Marks and Spencer had resumed online orders - some were left feeling disappointed.
Around six weeks ago, the leading British retailer had their website breached by hackers who were able to gain access to customers' data via a third party.
Online orders have been unavailable since the Easter weekend and the retailer was left with empty shelves in many of its stores.
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The company claim the attack will end up setting them back around £300 million.
On Tuesday June 10, after two months of no access, customers were informed they could order food, clothing and homeware from the M&S website.
In a statement posted to Instagram, the retailer wrote: "A selection of our best selling fashion ranges will be available for home delivery to England, Scotland and Wales."
They then added: "More of our fashion, home and beauty products will be added every day and we will resume deliveries to Northern Ireland and Click and Collect in the coming weeks."
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A post shared by M&S (@marksandspencer)
While many shoppers in Northern Ireland were disappointed that they would be left waiting, several other members were gutted to find out that they couldn't use their Sparks card to avail of exclusive offers.
Sparks is Marks & Spencer's online-only customer loyalty and reward program.
It offers exclusive perks, treats, and personalized offers to members, as well as a chance to receive a free order and a charity donation with each purchase.
One Instagram user named Gemma Garrard commented under today's post: "Are the Sparks cards working again now for offers etc?"
Liz, a spokesperson for M&S, replied: "At the moment, we are not offering Sparks offers but we're working hard to get this back up and running as soon as possible. Apologies for any disappointment caused."
Another user with the handle @peersatron asked: "Have there been no Sparks offers for a while? Or is my app playing up? Literally since the cyber attack I've had nothing which is unusual."
Another spokesperson for M&S named Amelia replied: "We have paused sending any new Sparks offers until we can be sure to give the best customer experience."
The company's chief executive Stuart Machin had previously speculated that disruption to the website could last until July.
