16-04-2025
Glasgow universities launch hospitality staff survey on work conditions
A new survey from two Glasgow universities is asking hospitality staff in Scotland about their working conditions post-pandemic.
The 2025 Scottish Hospitality Employee Survey, launched by researchers from Glasgow Caledonian University and the University of Strathclyde, hopes to uncover the everyday challenges of frontline workers in the sector.
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Staff working in hotels, bars, nightclubs, restaurants, cafes, fast food outlets, and caterers will be questioned on wages, job security, line management, harassment, and abuse.
To be eligible for the survey, staff have to be in employment or have previously worked in hospitality in Scotland over the last two years.
It can be accessed online at
The survey is part of an international project between members of the Global Hospitality Research Alliance (GHRA), designed to investigate experiences of hospitality employment in a range of countries, including Scotland, Ireland, England, Greece, Norway, and New Zealand.
Dr Victoria Walker, lecturer in human resource management at Glasgow Caledonian, said: "This collaboration between leading researchers at Glasgow Caledonian University and the University of Strathclyde will ensure that the voices of Scotland's hospitality workers are both heard and advocated for, in the pursuit of fair and decent work."
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Dr Walker is working with her Glasgow Caledonian colleagues Tayler Cunningham and Brian Finlay on the project.
It is being carried out in partnership with Strathclyde Business School's Department of Work, Employment and Society.
Brian Finlay, lecturer in the Department for People and Organisations, added: "It's very exciting to be part of this new partnership.
"As a collective, we want to understand the realities facing workers in the hospitality sector post-pandemic."
