Latest news with #HDIAward
Business Wire
21-05-2025
- Business
- Business Wire
HDI Announces Winners of the 2025 HDI Awards
LAS VEGAS--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the winners of HDI's Global Service and Support Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. The winners were announced at SupportWorld Live, which is taking place May 18- 22 at the MGM Grand in Las Vegas, NV. The 2025 HDI Award winners: Lifetime Achievement Award HDI has selected Doug Tedder, HDI Business Associate and Principal of Tedder Consulting LLC, to receive the HDI Lifetime Achievement Award. Tedder is an innovative and solutions-driven service management professional with more than 25 years of experience across a variety of industries. Tedder has a proven track-record of success implementing ITSM processes, focusing on value delivery and organizational transformation. Tedder is a Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager. He holds all of the ITIL Capability certificates, and he's a certified ITIL Foundation trainer. As an active volunteer within the ITSM community, Tedder is a frequent presenter at industry user group meetings, webinars, and conventions. He is also an HDI trainer and consultant. Individual Award Winners Best Service and Support Manager: Darryl Jacoby, Johns Hopkins University Applied Physics Laboratory Best Service and Support Technician: Mason Lezette, Rochester Institute of Technology (RIT) Best Service and Support Analyst: Meghan O'Connor, UPMC Best Local Chapter Officer of the Year: Liz Bunger, Vertex, Western Central New York Chapter Team Award Winners Best Customer Experience: UAA IT Experience Team Best Service and Support Culture: SitusAMC Best Service and Support Organization: First American Desktop Support Best Service Improvement Initiative: Unisys Best Use of Technology: First American, IT Service Desk The Industry Award winners were evaluated through a meticulous selection process. Submissions were judged by panels comprised of service and support industry experts, tasked with selecting the industry's top team, manager, analyst, desktop support technician, HDI local chapter officer, and more. Tara Gibb, Senior Director of HDI. 'We reviewed many outstanding submissions to our program. We are thrilled to celebrate the outstanding individuals, teams and organizations that achieved and maintained the highest standards of excellence in technical support and service management. Congratulations to the winners of the 2025 HDI Awards.' To learn more about HDI's Global Service and Support Awards, click here. Stay up to date with HDI on Facebook or LinkedIn. About HDI For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Connect.
Yahoo
11-02-2025
- Business
- Yahoo
HDI Announces the 2025 Global Service and Support Awards Finalists
Winners to be announced at SupportWorld Live in May in Las Vegas SAN FRANCISCO, February 11, 2025--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the finalists of HDI's Global Service and Support Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. The 2025 HDI Award finalists include: Best Service and Support Manager Daryl Jacoby, Johns Hopkins University Applied Physics Laboratory Jim King, Northwestern Mutual Purushotham Nelligere, Unisys Janice Smith, Farm Credit Mid-America Best Service and Support Technician Sergio Michel, First American Mason Lezette, Rochester Institute of Technology (RIT) Cameron Pickard, State of Michigan Cristen Vang, Great River Energy Best Service and Support Analyst Kenny McLean, Open Technology Solutions Zachary Moon, First American IT Service Desk Meghan O'Connor, UPMC Megan Schroeder-Tschida, Infinite Campus Best Local Chapter Officer Matt Beran, InvGate Liz Bunger, Vertex Tyler Russell, The MIL Corporation Jill Weber, Northwestern Mutual Best Customer Experience Fundraise Up Inc. MTA Solutions - Matanuska Telecom Association Splashtop University of Alaska Anchorage - IT Experience Management Task Force Best Service and Support Culture IGS Energy Johns Hopkins Applied Physics Laboratory (APL) SitusAMC IT Support Best Service and Support Organization First American Field Services - Desktop Support Fundraise Up Inc. Infinite Campus - Campus Support Team Northwestern Mutual Technology Service Center The State of Michigan Department of Technology, Management and Budget Client Service Center Best Service Improvement Initiative DXC Revinate Unisys WBM Technologies LP Best Use of Technology First American, IT Service Desk Unisys Global Service Desk WBM Technologies The Industry Award winners are evaluated through a meticulous selection process. Submissions are judged by panels comprised of service and support industry experts, tasked with selecting the industry's top team, manager, analyst, desktop support technician, HDI local chapter officer, and more. "Congratulations to the HDI Global Service and Support Awards finalists," said Tara Gibb, Senior Director of HDI. "Your dedication sets you apart in the technical support and service management industry. We look forward to bringing the industry together this spring to see who shines as the best of the best." To learn more about HDI's Global Service and Support Awards, click here. Stay up to date with HDI on Facebook or LinkedIn. HDI Awards winners will be revealed at SupportWorld Live in Las Vegas on Wednesday, May 21. The event takes place May 18-22 at the MGM Grand in Las Vegas. Register here. For sponsorship opportunities, contact Keith Gregory at Media interested in a media pass, email Meryl Franzman at About HDIFor more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Connect. View source version on Contacts Media Meryl FranzmanHDI's SupportWorld Sign in to access your portfolio
