Latest news with #HinaMuneer
Daily Record
30-05-2025
- Daily Record
Ryanair passenger refuses to board plane over 'ridiculous' £55 check-in fee
Hina Muneer, 29, was due to fly from London Stansted Airport to Kaunas, Lithuania, on May 13 for a five-day solo trip, but was left fuming at the check-in desk A disgruntled Ryanair passenger was so dismayed by the airline's £55 check-in desk fees that she ditched her holiday plans and opted for a dinner outing instead. Hina Muneer was all set to depart from London Stansted Airport on May 13 for a solo five-day excursion to Kaunas, Lithuania. The 29-year-old concedes she neglected to check-in online because her reminder email had been misdirected to her spam folder, but she assumed it would not be an issue to check-in at the desk. However, upon arriving at the check-in desk an hour prior to her flight, she alleges she was informed by a staff member that the fee would be £55. Refusing to cough up the 'absurd' charge, which was nearly as expensive as her £67 flight ticket to Lithuania, Hina felt that dining at a Nepalese restaurant represented a more sensible expenditure of her funds. The pharmacist, who was celebrating the completion of her prescribing course, justified the unconventional shift in her celebratory plans. She was furious at what she thought was an excessive fee, arguing that the service merely entailed a staff member inputting her passport details into their system. Hina, from Slough, Berkshire, said: "It was my first trip in eight months, I just finished my prescribing course and I was going to treat myself, I thought 'why not?'. They sent me an email to check in but it went to my junk and I genuinely forgot to check in. "There was a sign on the website saying you can check in up to 40 minutes before so I thought that's fine. "About an hour before I made it to the desk and I asked if I could check in and she said yes but it will cost £55. I'd rather not, I can have a health assessment for £55 from someone with a degree, not for someone to put my passport details in. "I decided not to go but there was nowhere immediately stating on the website that this is the amount they'd charge. Part of abandoning the trip was just my annoyance, what they were charging was really unfair for the job that they had to do. It was almost as expensive as my actual flight there. Everything I had booked was refundable anyways so in this situation I'd rather not. "I went up to her and said 'are you serious, £55? I'm not going to pay that', and she said 'okay, fine.' I know what you're doing, checking my passport, putting in my passport number and a few details and that is it. The charge in relation to what you're doing is ridiculous. "I thought it was free but people have said on my post that Ryanair had been doing this for three or four years, but I had no idea. I went to a Nepalese restaurant an hour away from Stansted. "I thought I won't think about the fight, I'll go and have some momos (steamed dumplings). My money is better spent getting food than paying £55 to check in." The TikTok creator stated that while Ryanair offers cheap fares, it is not worth the 'inflexible' customer service and disregard for their customers. Hina has vowed never to fly with Ryanair again, stating she would rather pay more for a reliable airline. Hina said: "If you go to any other airlines they'll make every effort to make sure you're on the plane, but with Ryanair I don't think they give two f*cks. People jump on the bandwagon of getting cheap flights and don't realise there's all these hidden charges. "There's also the inflexibility of customer service that makes me think I'm not getting my money's worth. It was the right decision, I'd rather do that than take a flight with them, which I won't be doing in future." A spokesperson for Ryanair said: "In accordance with Ryanair's T's & Cs, which this passenger agreed to at the time of booking, this passenger failed to check-in online before arriving at London Stansted Airport (13 May). Therefore, this passenger was correctly asked to pay the standard airport check-in fee when checking in at the airport. "All passengers travelling with Ryanair agree to check-in online before arriving at their departure airport and all passengers are sent an email reminding them to do so 24hrs before departure. This passenger chose not to pay the airport check-in fee and board her flight from London Stansted to Kaunas (13 May)."
Yahoo
27-05-2025
- Business
- Yahoo
Furious Ryanair customer abandons holiday over 'ridiculous' £55 charge
A furious Ryanair passenger was so appalled at the airline's £55 check-in desk fees that she abandoned her holiday - and went out for dinner instead. Hina Muneer arrived at London Stansted Airport on May 13th ready to jet off to Kaunas, Lithuania for a five-day solo trip. The 29-year-old admits she had forgotten to check-in online as her reminder email had gone into spam, but thought it would be fine to do it at the desk. But when the traveller went to the desk an hour before her flight, she claims a staff member told her it would cost her a whopping £55. (Image: Kennedy News/@hina_st) Hina said she refused to pay the 'ridiculous' fee - which cost almost as much as her £67 plane ticket to Lithuania. The pharmacist, who was celebrating passing her prescription course, said she went to eat at a Nepalese restaurant instead, as she felt it was a better way to spend money. Hina claims that the charge does not correspond to the service provided, which consists of the staff member entering her passport details into the system. Hina, from Slough, Berkshire, said: "It was my first trip in eight months, I just finished my prescribing course and I was going to treat myself, I thought why not. "They sent me an email to check in but it went to my junk and I genuinely forgot to check in. "There was a sign on the website saying you can check in up to 40 minutes before so I thought that's fine. "About an hour before I made it to the desk and I asked if I could check in and she said yes but it will cost £55. "I'd rather not, I can have a health assessment for £55 from someone with a degree, not for someone to put my passport details in. "I decided not to go but there was nowhere immediately saying on the website that this is the amount that they'd charged. "Part of abandoning the trip was just my annoyance, what they were charging was really unfair for the job that they had to do. "It was almost as expensive as my actual flight there. Everything I had booked was refundable anyways so in this situation I'd rather not. "I went up to her and said 'are you serious, £55?' I said I'm not going to pay that, and she said 'okay, fine.' "I know what you're doing, checking my passport, putting in my passport number and a few details and that is it. The charge in relation to what you're doing is ridiculous. "I thought it was free but people have said on my post that Ryanair had been doing this for three or four years, but I had no idea. "I went to a Nepalese restaurant an hour away from Stansted. I thought I won't think about the fight, I'll go and have some momos [steamed dumplings]. "My money is better spent getting food than paying £55 to check in." The TikTok creator said that while Ryanair has cheap fares, it is not worth the 'inflexible' customer service and disregard for their passengers. Hina vows that she will not be travelling with Ryanair again and would rather spend more money for a more reliable airline. Hina said: "If you go to any other airlines they'll make every effort to make sure you're on the plane, but with Ryanair I don't think they care. "People jump on the bandwagon of getting cheap flights and don't realise there's all these hidden charges. "There's also the inflexibility of customer service that makes me think I'm not getting my money's worth. "It was the right decision, I'd rather do that than take a flight with them, which I won't be doing in future." A Ryanair spokesman said: "In accordance with Ryanair's T&Cs, which this passenger agreed to at the time of booking, this passenger failed to check-in online before arriving at London Stansted Airport (13 May). "Therefore, this passenger was correctly asked to pay the standard airport check-in fee when checking in at the airport. "All passengers travelling with Ryanair agree to check-in online before arriving at their departure airport and all passengers are sent an email reminding them to do so 24hrs before departure. "This passenger chose not to pay the airport check-in fee and board her flight from London Stansted to Kaunas (13 May)."
New York Post
23-05-2025
- New York Post
Furious RyanAir flyer abandons trip after racking up ‘ridiculous' hidden fees: ‘I'm not getting my money's worth'
She wasn't going to submit to this fly-way robbery. An incensed Ryanair passenger was so steamed over the budget carrier's nearly $75 check-in fee that she canceled her entire vacation — and went out to dinner instead. 'What they were charging was really unfair for the job that they had to do,' Hina Muneer, 29, griped to Kennedy News Service. Advertisement The fiasco occurred on May 13 after the traveler arrived at London's Stansted Airport in preparation to depart for a five-day solo jaunt to Lithuania. The pharmacist had reportedly planned the getaway to reward herself for passing a difficult medical class. 4 'I went up to her and said 'Are you serious, £55?' I said I'm not going to pay that, and she said 'okay, fine,'' Muneer recalled. Kennedy News/@hina_st 'It was my first trip in eight months, I just finished my prescribing course and I was going to treat myself, I thought why not,' Muneer declared. Advertisement Unfortunately, the traveler forgot to check in online because her reminder email had gone to her spam folder, but she thought she'd be fine doing so in person. But when the Berkshire resident went to check in an hour before departure, the Ryanair clerk informed her that she'd have to pay £55 ($74.23) per their policy. 4 Muneer went to eat Nepalese steamed dumplings instead. Kennedy News/@hina_st The traveler was under the assumption that check-in was free, even though the carrier has had the rule in place for several years and lists the charge on its website. Advertisement Either way, Muneer found the penalty absolutely 'ridiculous.' 'I can have a health assessment for £55 from someone with a degree, not for someone to put my passport details in,' the pill hawker declared. She noted that the fee was nearly 'as expensive' as the flight itself, which cost around $90. 4 Muneer said Ryanair sent her 'an email to check in but it went to my junk and I genuinely forgot to check in.' AFP via Getty Images Muneer ultimately decided to scrap the trip as she felt the charges didn't correspond to the service provided. Advertisement 'I went up to her and said 'Are you serious, £55?' I said I'm not going to pay that, and she said 'okay, fine,'' the incensed traveler recalled. 'I know what you're doing, checking my passport, putting in my passport number and a few details and that is it. The charge in relation to what you're doing is ridiculous.' 'Everything I had booked was refundable anyways, so in this situation I'd rather not,' reasoned Muneer. After leaving the airport, Muneer decided to treat herself to steamed dumplings at a Nepalese restaurant near her house, declaring, 'My money is better spent getting food.' 4 Muneer has vowed to never fly Ryanair again. Kennedy News/@hina_st In light of her experience, the traveler is warning people not to fly Ryanair because its cheap fares aren't worth the terrible customer service and surprise fees. 'People jump on the bandwagon of getting cheap flights and don't realize there's all these hidden charges,' she said. 'There's also the inflexibility of customer service that makes me think I'm not getting my money's worth. It was the right decision, I'd rather do that than take a flight with them, which I won't be doing in future.' Ryanair reps have since addressed the incident in a statement.' Advertisement 'In accordance with Ryanair's T&Cs (terms and conditions), which this passenger agreed to at the time of booking, this passenger failed to check-in online before arriving at London Stansted Airport (13 May),' a spokesperson claimed. 'Therefore, this passenger was correctly asked to pay the standard airport check-in fee when checking in at the airport.' They added, 'All passengers traveling with Ryanair agree to check in online before arriving at their departure airport and all passengers are sent an email reminding them to do so 24 hrs before departure. Meanwhile, the budget carrier warns flyers on its site that 'if you do not check in online up to 2 hours before your scheduled departure time, you may check in at the airport up to 40 minutes before departure, but you will be charged an airport check-in fee.' 'We urge all passengers to check in online before arriving at the airport so these fees can be avoided,' added the website. Advertisement This wouldn't be the first time that a flyer took issue with the airline's fees. In February, a Ryanair passenger claimed she was charged about $63 to bring her water bottle on board her flight.
Daily Mirror
23-05-2025
- Daily Mirror
Furious Ryanair flyer so appalled by £55 fees that she abandoned holiday
Hina Muneer, 29, has vowed never to fly with Ryanair again after she was hit with a £55 airport check-in fee - the pharmacist abandoned her holiday and went for dinner instead A fuming Ryanair passenger was so enraged by the airline's £55 check-in fee that she abandoned her holiday altogether and went out for dinner instead. Hina Muneer, 29, arrived at London Stansted Airport on May 13 for a five-day solo trip to Kaunas, Lithuania, but the traveller admitted she forgot to check-in online because the email had gone to her spam folder. The 29-year-old said she thought it would be fine to go to the desk while at the airport, an hour before her flight, to check-in but she was met with a costly shock. She claimed a member of staff told her to cough up a whopping £55. Hina said she refused to pay the "ridiculous" fee - which cost almost as much as her £67 plane ticket to Lithuania. The pharmacist was celebrating passing her prescription course but she ended up ditching her holiday altogether after that encounter. Hina, from Slough, Berkshire, said: "It was my first trip in eight months, I just finished my prescribing course and I was going to treat myself, I thought why not. "They sent me an email to check in but it went to my junk and I genuinely forgot to check in. There was a sign on the website saying you can check in up to 40 minutes before so I thought that's fine. "About an hour before I made it to the desk and I asked if I could check in and she said yes but it will cost £55. I'd rather not, I can have a health assessment for £55 from someone with a degree, not for someone to put my passport details in. "I decided not to go but there was nowhere immediately saying on the website that this is the amount that they'd charged." Hina said she partially ditched her solo trip due to this "ridiculous" cost. The pharmacist added: "Part of abandoning the trip was just my annoyance, what they were charging was really unfair for the job that they had to do. It was almost as expensive as my actual flight there. Everything I had booked was refundable anyways so in this situation I'd rather not. "I went up to her and said 'are you serious, £55?' I said I'm not going to pay that, and she said 'okay, fine.' I know what you're doing, checking my passport, putting in my passport number and a few details and that is it. The charge in relation to what you're doing is ridiculous. "I thought it was free but people have said on my post that Ryanair had been doing this for three or four years, but I had no idea." Hina said she decided to ditch the trip and go out for dinner instead, saying: "I went to a Nepalese restaurant an hour away from Stansted. I thought I won't think about the fight, I'll go and have some momos [steamed dumplings]. My money is better spent getting food than paying £55 to check in." The TikTok creator said that while Ryanair has cheap fares, it is not worth the "inflexible" customer service and disregard for their passengers. She vows that she will not be travelling with Ryanair again and would rather spend more money for a more reliable airline. A RyanAir spokesman said: "In accordance with Ryanair's T&Cs, which this passenger agreed to at the time of booking, this passenger failed to check-in online before arriving at London Stansted Airport (13 May). Therefore, this passenger was correctly asked to pay the standard airport check-in fee when checking in at the airport. "All passengers travelling with Ryanair agree to check-in online before arriving at their departure airport and all passengers are sent an email reminding them to do so 24hrs before departure. This passenger chose not to pay the airport check-in fee and board her flight from London Stansted to Kaunas (13 May)."
