Latest news with #HometownGrid
Yahoo
11-06-2025
- General
- Yahoo
HMP&L launches new outage map, reporting system
HENDERSON, Ky. (WEHT) – Henderson Municipal Power and Light (HMP&L) has launched a new way for customers to report outages and stay informed when the power goes out. Officials say the system, called Hometown Grid, requires no app or login. Customers can report an outage at any time by texting or calling 888-579-2726. The system automatically confirms the report and asks a few quick follow-up questions to help utility crews pinpoint the issue. Outages are shown on a public map in real time, so residents can see where issues are occurring and follow the progress as updates come in. Henderson, Habitat launch $1 million partnership to eliminate blight HMP&L says Hometown Grid was designed specifically for local utilities and is already in use by cities across the region. By improving how outage information is collected and shared, the system is to help ensure that no report gets overlooked while keeping customers connected throughout the process. To view the outage map, go here. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
Yahoo
27-01-2025
- Business
- Yahoo
Monett introduces ‘Hometown Grid' to improve power outage updates
MONETT, Mo. — A new software program recently rolled out in Monett will keep customers updated when the power goes out. It's called Hometown Grid and has been in the trial phase these past couple of weeks. The program assists customers by letting them report an outage through text. It will then work to figure out what the issue is and let the city know, so the city can then, in return, dispatch workers to the problem as quickly as possible. The city's utilities superintendent, Skip Schaller, says, when an outage happens, the phone lines can often clog with customers trying to report it. 'It can immediately reply to those folks and let them know, 'Hey, it's going to be an hour before we get this fixed.' Or, when it's done, our folks out in the field can even hit a reply or something there and basically say, 'Power's restored.' And, that way, if there's still 3 or 4 people that don't have power, they can immediately let us know so they're not having to turn around and roll a truck back out,' said Skip Schaller, Monett Utilities superintendent. Schaller says the city used the Hometown Grid program during a recent snowstorm, when a power pole was affected. Customers will get information about the program and how it works through a bill insert this month. That information is also on the city's website and social media. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
