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Sharjah 24
23-04-2025
- Business
- Sharjah 24
SFD Launches AI-Powered 'Shj3' Virtual Assistant
'Shj3' platform marks a major leap in the digital transformation of Sharjah's financial systems, aiming to provide secure, efficient, and user-friendly support and payment services for individuals and businesses through multiple 'Tahseel' channels—saving both time and effort for all users. The launch ceremony was held at the SFD's headquarters in the presence of His Excellency Sheikh Rashid bin Saqr Al Qasimi, Director of the Sharjah Finance Department, Huda Al Yassi, Director of the Financial Systems Department, along with SFD heads, specialists, and a number of staff members. His Excellency Sheikh Rashid bin Saqr Al Qasimi emphasised that the launch of 'Shj3' reflects the SFD's future-forward vision to build an intelligent financial environment powered by cutting-edge AI technologies. 'This initiative simplifies financial processes, reduces transaction time, and enhances transparency in government services. It reinforces Sharjah's position as a leading city in adopting smart, digital solutions and opens new horizons for improving the user journey while achieving seamless integration between financial systems and smart platforms to boost operational efficiency and service quality.' "Shj3": A name inspired by Sharjah's strategic identity His Excellency Sheikh Rashid further explained that the platform's name, 'Shj3', was carefully chosen to reflect Sharjah's digital identity: 'Shj' stands for Sharjah, and the number '3' symbolises the emirate's strategic economic and geographic dimensions. Sharjah hosts three major seaports and covers approximately 3.3% of the UAE's total area, underscoring its role as a key economic hub in the region. The name reinforces the Department's commitment to aligning smart services with institutional identity and real-world relevance. A transformative step in financial services Huda Al Yassi, Director of the Financial Systems Department, noted: 'The 'Shj3' platform represents a transformative step in the delivery of financial services. It offers a fully digital experience built on artificial intelligence and operational flexibility, tailored to meet the expectations of a wide range of users. This project reflects our strategic focus on strengthening digital infrastructure and employing technology to support sustainable development. Smart transformation is no longer optional—it is essential to enhancing performance and positioning Sharjah as a leader in financial innovation across the region.' Smart services for individuals and businesses 'Shj3' offers a broad spectrum of digital services that cater to individuals and businesses. For individuals, the platform enables account creation, refund requests, e-wallet top-ups, and transaction payments. For corporate users, services include 'Tahseel' card requests, contact detail updates, account creation, and streamlined payments—delivered through an intuitive and responsive user interface. Tailored services for the freight and logistics sector The platform also addresses the specific needs of the trucking and logistics sector, offering tailored services such as truck card requests, postpaid transaction options, driver access requests, wallet top-ups, refund management, and real-time transaction tracking. These services empower the sector with greater control over financial transactions and operational flexibility, all through a secure digital environment. 24/7 technical support 'Shj3' ensures uninterrupted technical assistance and advisory services through its virtual assistant. Users benefit from around-the-clock support for resolving technical issues, answering queries, and ensuring a smooth, reliable digital experience beyond financial transactions.
Sharjah 24
10-03-2025
- Business
- Sharjah 24
Sharjah Finance employees distribute Iftar meals to community
This involvement aligns with the department's ongoing efforts to support humanitarian and charitable initiatives that reflect the UAE's deep-rooted values of generosity and compassion. The participation is particularly significant during this blessed month, which embodies the highest ideals of social solidarity and community engagement. Commitment to humanitarian principles Huda Al Yassi, Director of the Financial System Department at the Sharjah Central Finance Department, stated that the department's participation reflects the humanitarian approach that the Sharjah Government prioritises, in line with the vision of His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi, Supreme Council Member and Ruler of Sharjah. This vision seeks to foster a culture of giving and promote social solidarity among all segments of society. She also emphasised the department's commitment to supporting community-driven initiatives aimed at serving individuals and enhancing noble human values. Additionally, she highlighted the department's dedication to working alongside both public and private sector institutions to achieve a sustainable positive impact on society. In support of community initiatives Ali Al Najjar, Chief Operating Officer at Al Ansari Exchange, expressed that Al Ansari Exchange is committed to promoting values of community unity and solidarity through impactful initiatives, particularly during the holy month of Ramadan. He stated: "We are proud to collaborate with the Sharjah Central Finance Department for the second consecutive year, and the participation of its staff has greatly contributed to the success of this Ramadan initiative. This partnership reflects the spirit of social responsibility that unites us, and we look forward to more successful collaborations that contribute to creating a lasting positive impact and reinforcing values of goodness and charity in our community." A team of employees from the Sharjah Central Finance Department, in collaboration with representatives from Al Ansari Exchange, helped distribute Iftar meals at the Othman bin Affan Mosque in the Al Darari area. The initiative specifically targeted workers and individuals present in this area, providing them with much-needed support during Ramadan.
