14-05-2025
Co-op customers to notice shopping change from this weekend
Co-op customers to notice shopping change from this weekend
Co-op issued a statement on Wednesday
Inside a Co-op store
(Image: Hull News & Pictures Limited )
Co-op customers will likely notice more variety in stores and online from this weekend as the group continues its "recovery phase" following a major cyber attack. The Co-operative Group has said it is bringing its systems back online 'in a safe and controlled manner'.
The Manchester-based firm was forced to shut down some of its systems, which caused significant disruption across its retail chain and led to availability issues across its stores. The Co-op had also revealed that hackers stole members' personal data, such as names and contact details.
It said there would be improved availability in its food shops and online from this weekend, while its stock ordering system is now fully online again. The mutual said it was also now able to accept all forms of payment, including contactless and chip-and-pin.
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A spokesperson for Co-op said: 'Following the malicious third-party cyber attack, we took early and decisive action to restrict access to our systems in order to protect our Co-op.
'We are now in the recovery phase and are taking steps to bring our systems gradually back online in a safe and controlled manner.' The Co-op attack came after Marks and Spencer's click and collect and contactless payments ground to a halt in another cyber incident.
