Latest news with #IAOP
Yahoo
14-05-2025
- Business
- Yahoo
itel Marks Its Fourth Year on the IAOP's Global Outsourcing 100®, With Special Nods to Its Programs for Social Impact and Innovation
MONTEGO BAY, Jamaica, May 14, 2025 /PRNewswire/ -- itel, the Caribbean's largest homegrown CX partner, has once again made the coveted list of the world's top outsourcing firms as rated by the International Association of Outsourcing Professionals® (IAOP). For the fourth year in a row the company received special star distinctions, not only for its programs for innovation, which include its custom-built, AI-enhanced platform specifically designed for accuracy and to enhance the client and agent experience, but the organization was also commended for its programs for social impact, as the IAOP acknowledges the broader social responsibility of global outsourcers. As the global outsourcing industry embraces the ethos of "impact sourcing", which involves creating lasting, systemic change to address the root causes of social issues, companies like itel have been lauded for programs that encourage environmental responsibility, community involvement and volunteerism, as well as driving economic growth through sustainable careers that provide long-term employment opportunities, particularly to marginalized groups. "We are honored to receive this star distinction from the IAOP, especially for our social impact programs," says Yoni Epstein, CD, itel's Founding Chairman and CEO. "Our company has long been committed to creating an inclusive, family-like environment, where employees from all backgrounds feel valued, recognized for their hard work, and supported in their career goals. We want to demonstrate that contact centers are places where young people can build rewarding, long-term careers. We do this by not only providing competitive salaries and benefits but upskilling and mentorship programs that allow frontline agents to move into leadership roles. Over 75% of our managers and supervisors are former agents, because we believe in investing and growing our people." Part of itel's success story is also its innovative use of technology, for which it has been acknowledged for a fourth year in a row by the IAOP judging committee. "In an era defined by extraordinary technological advancements and digital transformation," states the IAOP, "the 2025 Global Outsourcing 100® highlights the outstanding achievements of service providers and advisors who continue to lead and innovate." As itel embraces artificial intelligence (AI) as part of a broader strategy to enhance contact center efficiency, operational flexibility, and the overall customer experience, its pioneering development of custom AI models have positioned Caribbean companies as technology leaders in the global services sector. Specifically trained to detect and transcribe the regional nuances of Caribbean accents, its AI-enhanced contact center platform, itelligence®, can provide the highest degree of accuracy when it comes to analyzing customer-agent interactions, paving the way for a regional renaissance and increased global competitiveness for the Caribbean's outsourcing sector. To learn more about itel, visit View original content to download multimedia: SOURCE itel Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Malaysian Reserve
07-05-2025
- Business
- Malaysian Reserve
SPS Recognized as an Outsourcing Industry Leader by IAOP
ZURICH, May 7, 2025 /PRNewswire/ — SPS, a prominent outsourcing provider specializing in business process solutions and innovative data management services, has been recognized for excellence in several categories by the International Association of Outsourcing Professionals (IAOP) in their 2025 Global Outsourcing 100® (GO100) list. At SPS, we are committed to helping our clients navigate the current volatile business climate IAOP awards 'distinguishing stars' to top performers among the GO100 honorees, evaluated by independent judges. This year, SPS received stars for excellence in the following categories: Customer References : Acknowledging companies that consistently deliver outstanding service to their top customers. This award underscores SPS's commitment to maintaining high service standards and delivering consistent value to its clients. : Acknowledging companies that consistently deliver outstanding service to their top customers. This award underscores SPS's commitment to maintaining high service standards and delivering consistent value to its clients. Awards & Certifications : Recognizing recent public accolades that demonstrate business and outsourcing excellence. SPS's dedication to quality is evidenced by numerous industry awards and ongoing certifications, including ISO 9001, ISO 14001, and ISO 27001. : Recognizing recent public accolades that demonstrate business and outsourcing excellence. SPS's dedication to quality is evidenced by numerous industry awards and ongoing certifications, including ISO 9001, ISO 14001, and ISO 27001. Programs for Social Impact : Honoring companies with exemplary corporate programs and outcomes related to community involvement, labor practices, human rights, fair operating practices, environmental impacts, and organizational governance. SPS's Corporate Social Responsibility initiatives focus on sustainable practices and community engagement, ensuring positive societal and environmental impacts. : Honoring companies with exemplary corporate programs and outcomes related to community involvement, labor practices, human rights, fair operating practices, environmental impacts, and organizational governance. SPS's Corporate Social Responsibility initiatives focus on sustainable practices and community engagement, ensuring positive societal and environmental impacts. Sustained Excellence: Celebrating organizations with more than five consecutive years of recognition by IAOP in the Global Outsourcing 100. 2025 marks SPS's 13th consecutive year on the list, highlighting its unwavering dedication to excellence and continuous improvement in the outsourcing industry. Joerg Vollmer, CEO of SPS, commented on the achievement: 'At SPS, we are committed to helping our clients navigate the current volatile business climate by leveraging our core values — Clients First, Delivering Excellence, and Innovative Thinking — to transform client operations, enhancing customer satisfaction, and driving business efficiency. As a global leader in technology-driven business transformation, we are proud to receive this recognition from IAOP, reaffirming the success of our approach and commitment to our clients.' The Global Outsourcing 100 recognizes the world's best outsourcing service providers and advisors. Judging is based on a rigorous scoring methodology, including an independent review by an IAOP panel with extensive experience in selecting outsourcing service providers and advisors. The GO100 and its sub-lists are essential references for companies seeking new and expanded relationships with top industry providers. The list includes companies from around the world offering a full spectrum of outsourcing services, including IT, business process outsourcing, facility services, real estate and capital asset management, manufacturing, and logistics. Discover how SPS can transform your business operations and drive success. Visit or contact us at globalcomms@ About SPS SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting SPS. The Power of Possibility. About IAOP IAOP is THE sourcing community, with collaboration at its core, that drives exceptional business and societal outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or an experienced professional, IAOP connects you and your organization to our growing global community and the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit About The Global Outsourcing 100 The Global Outsourcing 100, now in its nineteenth year, is a prestigious annual listing recognizing the world's top outsourcing service providers. These lists, which encompass The Global Outsourcing 100 and its sub-lists, serve as indispensable resources for companies seeking to establish or expand relationships with the industry's foremost firms providing a diverse range of outsourcing services, beyond just information technology and BPO to include facility services, real estate, HR, financial services, banking, manufacturing, and more. Moreover, these lists feature not only today's industry leaders but also emerging stars of tomorrow. It's important to note that companies of all sizes have the opportunity to apply for inclusion on these prestigious lists. Notably, IAOP Membership is not a requirement for consideration, and it does not factor into the compilation of the final lists. To help ensure participation by a broad cross-section of the industry, The Global Outsourcing 100 list includes larger established global firms, referred to as 'Leaders,' smaller, faster-growing firms with less than $50 million per year in revenue and/or fewer than 5,000 employees, referred to as 'Rising Stars,' as well as 'Advisors,' regardless of size. Companies are first organized by Leader, Rising Star or Advisor criteria, then evaluated based on the four judging categories. The final list is composed of the top-scoring companies, regardless of type. View original content to download multimedia: SOURCE SPS
Cision Canada
29-04-2025
- Business
- Cision Canada
Orion Innovation Listed as a Top Software Engineering Outsourcing Firm
Named as a Leader on IAOP's 2025 Global Outsourcing 100 List EDISON, N.J., April 29, 2025 /CNW/ -- Orion Innovation (Orion), a leading digital transformation and product development services firm, announced that it has been named a global outsourcing leader by the International Association of Outsourcing Professionals® (IAOP®). This is the ninth consecutive year, and the sixteenth time Orion has earned this prestigious recognition, highlighting the company's commitment to excellence as one of the world's best outsourcing service providers. The Global Outsourcing 100®, now in its 19th year, is an annual listing recognizing the top outsourcing service providers around the world. Judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. "We're incredibly proud to be recognized yet again by IAOP as a global outsourcing leader," said Alex Bogachek, President, Europe at Orion. "This acknowledgement reflects the depth of our partnerships and our relentless drive to deliver transformative digital solutions and product development projects that accelerate our clients' business growth." Orion achieved the distinctions of Sustained Excellence for its customer references, awards, certifications, and programs for innovation. "In an era defined by extraordinary technological advancements and digital transformation, the 2025 Global Outsourcing 100® highlights the outstanding achievements of service providers and advisors who continue to lead and innovate," stated Debi Hamill, IAOP CEO. "This year's honorees have not only risen to the challenges of a rapidly evolving landscape but have set new benchmarks for excellence in the industry. We congratulate Orion on earning a well-deserved place among the world's elite." Orion continues to scale its impact globally, helping clients navigate complex digital challenges, unlock new growth opportunities, and create intelligent, future-ready enterprises. For more information about 'The 2025 Global Outsourcing 100 list,' please visit IAOP's website at Orion Innovation is a global leader powered by Data and AI, helping businesses innovate, scale, and adopt future technologies in an increasingly dynamic world. With deep expertise in digital experiences and engineering, Orion drives sustainable growth by delivering GenAI, Cloud, and Digital Experience solutions that combine cutting-edge technology, strategy, and engineering to create real business impact. We partner with leading organizations across diverse industries, including Telecom & Technology, Industrial & Consumer Technology, Financial Services, Professional Services, Sports, and Healthcare & Life Sciences, to modernize operations, enhance customer experiences, and unlock new opportunities. At Orion, we don't just implement technology; we seamlessly integrate with our clients' teams, delivering measurable outcomes which help shape the future. For more information, visit
Yahoo
21-04-2025
- Business
- Yahoo
Cushman & Wakefield Recognized by IAOP® as an "All Star" Outsourcing Firm and for "Sustained Excellence"
CHICAGO, April 21, 2025--(BUSINESS WIRE)--Cushman & Wakefield (NYSE: CWK), a leading global commercial real estate services firm, has been recognized once again by the International Association of Outsourcing Professionals® (IAOP®) as an All Star firm with top scores across each major judging category in the 2025 Global Outsourcing 100®. Cushman & Wakefield also earned special distinction in Sustained Excellence for its long-standing success in the annual Global Outsourcing 100 Program. The Global Outsourcing 100 is a prestigious annual listing recognizing the top outsourcing service providers around the world. Cushman & Wakefield received a perfect score in the Customer References category—the most important factor in a company's overall score—for demonstrated results and value created for the firm's clients. Cushman & Wakefield also earned high marks in the Awards and Certifications, Programs for Innovation and Programs for Social Impact categories. "Being named an All Star firm and recognized for Sustained Excellence reflects the trust our clients place in us and our commitment to meeting the highest standard in real estate services," said Aubrey Waddell, Chief Executive, Global Occupier Services at Cushman & Wakefield. "These honors affirm the impact of our teams around the world and our dedication to consistently delivering outstanding results for our clients." The 2025 Global Outsourcing 100 list is based on applications received. Judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. "Congratulations to the exceptional companies recognized in the 2025 Global Outsourcing 100® for their steadfast commitment to excellence and innovation during a year of both opportunity and complexity," said IAOP CEO, Debi Hamill. "From navigating heightened risks and security challenges to fostering talent and driving transformative partnerships, these organizations exemplify leadership and resilience. We applaud their remarkable accomplishments and celebrate their contributions to delivering unparalleled value to clients worldwide." Cushman & Wakefield's outsourcing services include property management, facilities management, facilities services and project and development services (PDS). For real estate occupiers, the firm offers integrated facilities management, space planning and occupancy management, PDS, portfolio administration, transaction management and strategic consulting. For real estate owners, the firm offers a variety of property management services, which include client accounting, engineering and operations, lease compliance administration, PDS, tenant experience, residential property management and sustainability services. In addition, the firm offers both owners and occupiers globally self-performed facilities services and workplace and portfolio consulting. About IAOP IAOP is THE sourcing community, with collaboration at its core, that drives exceptional business and societal outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or an experienced professional, IAOP connects you and your organization to our growing global community and the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for property owners and occupiers with approximately 52,000 employees in nearly 400 offices and 60 countries. In 2024, the firm reported revenue of $9.4 billion across its core service lines of Services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit View source version on Contacts Media Contact: Aixa Velez Corporate Communications+1 312 424 Sign in to access your portfolio
Associated Press
21-04-2025
- Business
- Associated Press
Cushman & Wakefield Recognized by IAOP® as an 'All Star' Outsourcing Firm and for 'Sustained Excellence'
CHICAGO--(BUSINESS WIRE)--Apr 21, 2025-- Cushman & Wakefield (NYSE: CWK), a leading global commercial real estate services firm, has been recognized once again by the International Association of Outsourcing Professionals® (IAOP®) as an All Star firm with top scores across each major judging category in the 2025 Global Outsourcing 100®. Cushman & Wakefield also earned special distinction in Sustained Excellence for its long-standing success in the annual Global Outsourcing 100 Program. The Global Outsourcing 100 is a prestigious annual listing recognizing the top outsourcing service providers around the world. Cushman & Wakefield received a perfect score in the Customer References category—the most important factor in a company's overall score—for demonstrated results and value created for the firm's clients. Cushman & Wakefield also earned high marks in the Awards and Certifications, Programs for Innovation and Programs for Social Impact categories. 'Being named an All Star firm and recognized for Sustained Excellence reflects the trust our clients place in us and our commitment to meeting the highest standard in real estate services,' said Aubrey Waddell, Chief Executive, Global Occupier Services at Cushman & Wakefield. 'These honors affirm the impact of our teams around the world and our dedication to consistently delivering outstanding results for our clients.' The 2025 Global Outsourcing 100 list is based on applications received. Judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations. 'Congratulations to the exceptional companies recognized in the 2025 Global Outsourcing 100® for their steadfast commitment to excellence and innovation during a year of both opportunity and complexity,' said IAOP CEO, Debi Hamill. 'From navigating heightened risks and security challenges to fostering talent and driving transformative partnerships, these organizations exemplify leadership and resilience. We applaud their remarkable accomplishments and celebrate their contributions to delivering unparalleled value to clients worldwide.' Cushman & Wakefield's outsourcing services include property management, facilities management, facilities services and project and development services (PDS). For real estate occupiers, the firm offers integrated facilities management, space planning and occupancy management, PDS, portfolio administration, transaction management and strategic consulting. For real estate owners, the firm offers a variety of property management services, which include client accounting, engineering and operations, lease compliance administration, PDS, tenant experience, residential property management and sustainability services. In addition, the firm offers both owners and occupiers globally self-performed facilities services and workplace and portfolio consulting. About IAOP IAOP is THE sourcing community, with collaboration at its core, that drives exceptional business and societal outcomes. Our members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or an experienced professional, IAOP connects you and your organization to our growing global community and the resources you need to get the results your company deserves and demands. For more information and how you can become involved, visit About Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for property owners and occupiers with approximately 52,000 employees in nearly 400 offices and 60 countries. In 2024, the firm reported revenue of $9.4 billion across its core service lines of Services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit View source version on CONTACT: Media Contact: Aixa Velez Corporate Communications +1 312 424 8195 [email protected] KEYWORD: UNITED STATES NORTH AMERICA ILLINOIS INDUSTRY KEYWORD: PROFESSIONAL SERVICES OTHER CONSTRUCTION & PROPERTY COMMERCIAL BUILDING & REAL ESTATE FINANCE CONSTRUCTION & PROPERTY CONSULTING SOURCE: Cushman & Wakefield Copyright Business Wire 2025. PUB: 04/21/2025 10:00 AM/DISC: 04/21/2025 10:02 AM
