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Investigation underway into SAA cyberattack

SAA confirmed it was impacted by a significant cyberattack that began on Saturday. The breach temporarily disrupted access to the airline's website, mobile application, and several internal operational systems. Image: IOL South African Airways (SAA) says the immediate activation of its disaster management and business continuity protocols successfully contained a cyberattack incident and minimised disruption to core flight operations. SAA on Tuesday confirmed it was impacted by a significant cyberattack that began on Saturday. The breach temporarily disrupted access to the airline's website, mobile application, and several internal operational systems. Swift action successfully contained the incident, minimised disruption and ensured the continued functionality of essential customer service channels, such as the airline's contact centers and sales offices, SAA said. 'Normal system functionality across all affected platforms was restored later the same day,' SAA said. SAA management initiated an investigation conducted by independent digital forensic investigators to determine the root cause and full scope of the incident and explore the possibility that the disruption resulted from external cybercrime activities. 'In line with its commitment to regulatory compliance and transparency, SAA has undertaken all reasonable and lawful steps as a National Key Point, including formally reporting the incident to the State Security Agency (SSA), South African Police Service (SAPS) for criminal investigation and notifying the Information Regulator of South Africa as a precautionary measure under the Protection of Personal Information Act (POPIA),' SAA said. Regarding the potential impact on data, the preliminary investigation is assessing the full extent of the incident and actively working to determine if any data was accessed or exfiltrated. SAA group CEO John Lamola added: "The security and integrity of our business systems and the protection of the consumer data entrusted to us remain our highest priority. In response to the cyber incident that began on May 3, we acted swiftly to contain the disruption, restore services, and initiate a comprehensive investigation. Our robust business continuity measures ensured operational stability, particularly for our valued customers. Video Player is loading. Play Video Play Unmute Current Time 0:00 / Duration -:- Loaded : 0% Stream Type LIVE Seek to live, currently behind live LIVE Remaining Time - 0:00 This is a modal window. Beginning of dialog window. Escape will cancel and close the window. Text Color White Black Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Background Color Black White Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Transparent Window Color Black White Red Green Blue Yellow Magenta Cyan Transparency Transparent Semi-Transparent Opaque Font Size 50% 75% 100% 125% 150% 175% 200% 300% 400% Text Edge Style None Raised Depressed Uniform Dropshadow Font Family Proportional Sans-Serif Monospace Sans-Serif Proportional Serif Monospace Serif Casual Script Small Caps Reset restore all settings to the default values Done Close Modal Dialog End of dialog window. Advertisement Video Player is loading. Play Video Play Unmute Current Time 0:00 / Duration -:- Loaded : 0% Stream Type LIVE Seek to live, currently behind live LIVE Remaining Time - 0:00 This is a modal window. Beginning of dialog window. Escape will cancel and close the window. Text Color White Black Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Background Color Black White Red Green Blue Yellow Magenta Cyan Transparency Opaque Semi-Transparent Transparent Window Color Black White Red Green Blue Yellow Magenta Cyan Transparency Transparent Semi-Transparent Opaque Font Size 50% 75% 100% 125% 150% 175% 200% 300% 400% Text Edge Style None Raised Depressed Uniform Dropshadow Font Family Proportional Sans-Serif Monospace Sans-Serif Proportional Serif Monospace Serif Casual Script Small Caps Reset restore all settings to the default values Done Close Modal Dialog End of dialog window. Next Stay Close ✕