Latest news with #IndustryandTradeLaw
Jordan News
12-05-2025
- Automotive
- Jordan News
Consumer Complaints Down 13% in First Third of the Year - Jordan News
The number of consumer complaints received by the Consumer Protection Directorate at the Ministry of Industry, Trade, and Supply decreased by 13% during the first third of this year compared to the same period last year, according to figures released by the Ministry. اضافة اعلان Statistics show that the Directorate received a total of 315 complaints during the first third of 2025, compared to 360 complaints during the same period in 2024. Consumer complaints were primarily related to after-sales services, accounting for 157 complaints — nearly 49% of the total. This was followed by complaints about defective goods, which reached 90 complaints or about 29%. As for the top three sectors with the most complaints: First: Services sector with 97 complaints Second: Electrical appliances sector with 82 complaints Third: Automotive sector with 56 complaints Ministry spokesperson Yanal Barmawi stated that the decline in consumer complaints is largely due to awareness campaigns launched by the Ministry to educate citizens on the Consumer Protection Law, issued a few years ago to strengthen market oversight and consumer protection. Barmawi explained in a press statement that the Ministry has closed 209 complaints — 66% of all complaints received since the beginning of the year. Additionally, 24 warnings and 9 violations were issued. He added that the Ministry handles complaints based on applicable legislative provisions, including: Consumer Protection Law No. 7 of 2017 Industry and Trade Law Competition Law Ministerial Decision No. 99 on mandatory vehicle warranties. Barmawi noted that the Ministry receives complaints through various communication channels and works to resolve them in a way that satisfies consumers without harming the rights of providers, in coordination with relevant parties. 'If non-compliant providers fail to resolve the complaints, a formal notice is issued requiring them to rectify the issue within a specified period. If the issue is not resolved, a violation report is filed against them,' he said. The Ministry, through its Consumer Protection Directorate, also monitors markets and misleading advertisements by reviewing suppliers' websites and ensuring they comply with their published advertisements. It follows up on any reports of misleading ads and works to correct violations. Additionally, joint inspection campaigns are conducted with related authorities to oversee commercial establishments and providers. Barmawi also emphasized the Ministry's role in public awareness, which includes launching campaigns and awareness activities in collaboration with relevant entities. Among the key consumer tips are: obtaining a detailed purchase invoice and clear warranty terms, testing and inspecting items before buying (regardless of their type), and requesting the supplier's contact information when possible. Consumers can file complaints through the 'Bekhedmtkom' platform, the Ministry's official website, its Facebook page, or via WhatsApp at 0797527819. It's worth noting that Article (3) of Consumer Protection Law No. 7 of 2017 outlines the rights of consumers, including access to goods and services that meet their intended purpose without harming their interests or health, and access to complete and accurate information about the product or service and its sale conditions. The core tasks of the Consumer Protection Directorate include receiving and verifying complaints from consumers or consumer protection associations, monitoring misleading advertisements, and taking necessary action to address violations.
Jordan News
11-03-2025
- Business
- Jordan News
Chicken Prices Continue to Drop, Meat Prices Stabilize Today - Jordan News
Chicken Prices Continue to Drop, Meat Prices Stabilize Today The spokesperson for the Ministry of Industry, Trade, and Supply, Yanal Al-Barmawi, stated that the prices of fresh chicken ("Natafat") continue to decrease in various governorates today. اضافة اعلان In a statement to the Jordan News Agency (Petra) on Tuesday, he clarified that the price of fresh chicken from the Amman Municipality slaughterhouse ranges between 1.75 to 1.85 dinars per kilogram, a decrease from 1.95 dinars compared to Monday. Al-Barmawi added that the prices of Natafat chicken have dropped to range between 1.55 to 1.75 dinars in most areas. He also pointed out that red meat and vacuum-sealed meat prices have remained stable, while cucumber prices have decreased due to increased quantities supplied to markets. He emphasized that the ministry continues to carry out intensive inspection campaigns in coordination with relevant authorities, such as administrative governors and public security, to monitor violators of the Industry and Trade Law and other related regulations to regulate the market and protect consumers. Al-Barmawi noted that the ministry continues to implement its plan for the holy month of Ramadan, which aims to strengthen food stockpiles, intensify market monitoring, and carry out an awareness-raising media campaign that has created a positive atmosphere among citizens regarding the abundance of stock, market regulation, and prices. The campaign also encouraged balanced shopping behaviors and informed traders of the penalties outlined in market regulations for any violations. He called on citizens to report any market violations via the ministry's complaint hotline at 065661176, its Facebook page, or its website at Petra
Zawya
05-03-2025
- Business
- Zawya
Jordan: Ministry warns against market manipulation during Ramadan
AMMAN; The Ministry of Industry, Trade, and Supply on Tuesday reaffirmed the legal consequences for merchants who conceal essential goods or refuse to sell price-controlled commodities during Ramadan, warning of fines up to JD3,000. The ministry also stressed that retailers who hide basic materials, overcharge, or unjustifiably refuse to sell price-regulated goods face penalties under existing legislation, including fines between JD1,000 and JD3,000, imprisonment for two to six months, or both. The ministry also cited Article 11 of the Industry and Trade Law, which requires merchants to clearly display prices for all merchandise, whether price-controlled or not, the Jordan News Agency, Petra, reported. "When direct labelling is impractical, a visible price list must be placed near the store entrance. Noncompliance carries fines between JD100 and JD500." As part of its Ramadan consumer awareness campaign, the ministry urged citizens to report violations via its complaints hotline (065661176), Facebook page ( or the official website (
Jordan Times
04-03-2025
- Business
- Jordan Times
Ministry warns against market manipulation during Ramadan
The Ministry of Industry, Trade, and Supply on Tuesday reaffirmes the legal consequences for merchants who conceal essential goods or refuse to sell price-controlled commodities during Ramadan (JT file) AMMAN — The Ministry of Industry, Trade, and Supply on Tuesday reaffirmed the legal consequences for merchants who conceal essential goods or refuse to sell price-controlled commodities during Ramadan, warning of fines up to JD3,000. The ministry also stressed that retailers who hide basic materials, overcharge, or unjustifiably refuse to sell price-regulated goods face penalties under existing legislation, including fines between JD1,000 and JD3,000, imprisonment for two to six months, or both. The ministry also cited Article 11 of the Industry and Trade Law, which requires merchants to clearly display prices for all merchandise, whether price-controlled or not, the Jordan News Agency, Petra, reported. "When direct labelling is impractical, a visible price list must be placed near the store entrance. Noncompliance carries fines between JD100 and JD500." As part of its Ramadan consumer awareness campaign, the ministry urged citizens to report violations via its complaints hotline (065661176), Facebook page ( or the official website (
Jordan News
04-03-2025
- Business
- Jordan News
Deterrent Penalties for Those Who Hide or Refuse to Sell Basic Goods - Jordan News
Deterrent Penalties for Those Who Hide or Refuse to Sell Basic Goods The Ministry of Industry, Trade, and Supply has confirmed the imposition of deterrent penalties on anyone who hides, refuses to sell, or sells any basic goods at a price higher than the set price without justification. اضافة اعلان The penalties include fines ranging from 1,000 to 3,000 Jordanian dinars, in addition to possible imprisonment for a period of two to six months, or both. Anyone who violates the provisions of Article 11 of the Industry and Trade Law will be fined between 100 and 500 dinars. The ministry urged citizens to report any violations via the designated contact numbers or email specifically set up to receive complaints.
