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Economic Times
02-05-2025
- Business
- Economic Times
Lawyers probe 'dire' conditions for Meta content moderators in Ghana
Live Events Lawyers are probing "dire" workplace conditions for Meta content moderators in Ghana, attorneys involved in the investigation told AFP, in what could turn into the latest dispute over the social media giant's labour practices in moderators including those in Ghana have long had to contend with a harrowing work environment as they scrub posts containing child abuse and even murders from sites like Facebook and legal experts at the Accra-based consultancy Agency Seven Seven and London-based nonprofit Foxglove are investigating allegations that moderators have had to view "distressing" and "bloody" content, including sexual assault, without adequate mental health care -- as well as accusations that workers have been sacked for trying to unionise."What we are talking about here is potential psychological injury," said Carla Olympio, founder and managing partner at Agency Seven Seven, who has met with workers in recent weeks."Everyone is suffering in terms of their mental health -- whether that's post-traumatic stress disorder, insomnia, depression, suicidal thoughts and more," Martha Dark, founder of Foxglove, told AFP. "The situation is pretty dire."The probe follows multiple labour-related lawsuits launched in recent years over conditions at the Facebook and Instagram parent company's now-shuttered content moderating hub in Nairobi, Kenya. That centre -- like the hub in Ghana -- was run by a third-party contractor, not Meta suit in Kenya alleges that Facebook's algorithm amplified hate speech in neighbouring Ethiopia, with deadly Nairobi hub shut down in 2023, though the lawsuits are still ongoing. But the establishment of a new content moderation centre in Ghana had been until recently kept secret by lawyers say around 150 content moderators work in the Ghanaian capital for Majorel, a firm owned by Paris-headquartered tech contractor Teleperformance, which is paid by Meta for content worker in Accra, who moved to Ghana from east Africa, told British newspaper The Guardian that his work as a content moderator drove him to attempt housing requires workers to share rooms, Dark said, while low base pay and an "opaque" salary structure incentivises moderators seeking bonus pay "to look at more and more content".Neither Teleperformance nor Meta responded to AFP's request for comment.A Teleperformance spokesperson told The Guardian that the company has "robust people management systems and workplace practices, including a robust wellbeing programme staffed by fully licensed psychologists".It also defended what it called "strong pay and benefits".Meta told the newspaper that it took "the support of content reviewers seriously".Foxglove is also involved in the lawsuits in Kenya, where it alleges the Nairobi hub illegally fired workers after they moved to unionise and voiced similar concerns about the mental health harms faced on the is a way for content moderators to do their job safely, Dark insisted, citing limits in Ireland on the amount of content police investigating child abuse can be exposed to, as well as the provision of "proper psychiatric care".AFP is involved in a partnership with Meta providing fact-checking services in Asia-Pacific, Europe, the Middle East, Latin America and Africa.
BBC News
04-03-2025
- Sport
- BBC News
Kulusevski baby photo reveals foot injury
Tottenham forward Dejan Kulusevski has posted a picture of himself, external holding a baby on his the post also shows him to have a protective boot on his left foot, amid reports that he will have a scan over a fresh injury Ange Postecoglou will no doubt be pleased if his star man is happy off the field but it will also be a concern if he is out for any longer period of as the Europa League restarts on Thursday with a trip to face AZ Alkmaar in the Netherlands. The competition is effectively Spurs' last chance of winning a trophy while also offering a route Champions League qualification if they win the tournament.
