Latest news with #IvanPetrovic
Associated Press
12-05-2025
- Business
- Associated Press
Insightful.io Now Available on Microsoft Azure Marketplace and Microsoft AppSource
Leading Workforce Analytics and Productivity Software Expands Access Through Microsoft Ecosystem SAN FRANCISCO, CALIFORNIA / ACCESS Newswire / May 12, 2025 / a leading workforce analytics software, is now available on Microsoft Azure Marketplace and Microsoft AppSource, Microsoft's premier online stores for business applications. This milestone marks a significant step in growth as it expands access to enterprise customers globally through the Microsoft ecosystem. The listings enable businesses using Microsoft Azure and Microsoft 365 to easily integrate Insightful employee monitoring software into their existing technology stack, simplifying procurement, accelerating deployment, and streamlining IT governance. With just a few clicks, IT and operations leaders can now equip their teams with 's best-in-class employee monitoring software solution to gain deep visibility into productivity trends, time usage, operational efficiency, and more. 'We're thrilled to bring to the Microsoft Azure Marketplace and AppSource,' said Ivan Petrovic, CEO and Founder of 'This new availability makes our product even more accessible and reflects our commitment to meeting enterprise customers where they are. By delivering our suite of powerful tools to existing Microsoft users, we will be able to drive performance and accountability for more teams around the world.' Trusted by thousands of companies worldwide, provides robust employee monitoring software, productivity insights, time tracking, and remote tracking features. Key benefits of the Insightful platform include: With its availability on Microsoft's platforms, becomes even more accessible for enterprise IT buyers looking to optimize their workforce performance, especially in hybrid and distributed work settings. To learn more, visit our listings on Microsoft Azure Marketplace and Microsoft AppSource. About Insightful Insightful workforce analytics software drives business growth by improving productivity, focus time, and workflows. employee computer monitoring software is proven to increase productivity to 95%+, improve efficiency by 70%, and save 18% on resource costs. Contact InformationSeb KIpman Head of Communications SOURCE: Insightful press release
Associated Press
23-04-2025
- Business
- Associated Press
Insightful Launches New Quality Management Solution for Contact Centers That Promises Up to 99% Coverage
The new functionality adds to Insightful's contact center offerings, which are already proven to increase performance by up to 78%. SAN FRANCISCO, CALIFORNIA / ACCESS Newswire / April 23, 2025 / a leading provider of workforce analytics and remote work software, today announced the launch of its new Quality Management (QM) module for contact centers, with the potential for up to 99% coverage. Key Points The Most In-Depth QM for Contact Centers Doing quality management at scale is a perennial challenge for contact center operators. Today, the average QM coverage rate is just 3%. Insightful's new solution will eventually enable organizations to achieve up to 99% quality evaluation coverage via the combination of agent activity monitoring and AI. Central to the release are powerful new capabilities, including customizable scorecards to calculate Internal Quality Scores (IQS), a centralized evaluation page for easy performance monitoring, and individual segment pages that combine call recordings with full on-screen activity tracking. Enabling Elevated Customer Service Insightful's contact center clients are already seeing remarkable results, including a 78% improvement in call abandonment rates, a 30% boost in employee engagement, and a 27% reduction in turnover after implementing Insightful. 'It's absurd that up until now, quality management coverage of around 3% has been the norm, simply because there was no better way,' Insightful CEO Ivan Petrovic said. With this new release, our aim is to transform how QM is done, raising the bar for contact center operators and making work easier and more rewarding for agents, too. Managers can now assess agent performance with unparalleled context, seeing not just what was said, but what actions agents took during the call.' About Insightful Insightful's work tracking and employee monitoring software drive business growth by improving productivity, focus time, and workflows. Insightful is proven to increase productivity to 95%+, improve efficiency by 70%, and save 18% on resource costs. Contact Information: Seb Kipman Email: [email protected] For additional information and to download our press kit, please visit SOURCE: Insightful press release
