Latest news with #JCMeyer
Scoop
14-05-2025
- Automotive
- Scoop
Motorola Solutions Offers Assist Chat To All U.S. Public Safety Agencies Cost-Free And Expands AI Across Portfolio
Press Release – Motorola Solutions Assist can present real-time radio transcripts and metadata, like addresses. It supports dispatchers in taking faster actions, such as identifying the context of car crash and prepopulating a dispatch incident that recommends sending an ambulance to the … Motorola Solutions (NYSE: MSI) today kicked off Summit 2025, its premier technology users conference, by announcing it is extending the capabilities of Assist, its public safety AI, to more people in more roles – from dispatch to investigations – to help prioritise what's most important. The company will enable all public safety agencies with a complimentary starter edition of Assist Chat, a secure, CJIS-compliant AI chat assistant that connects users conversationally to their agency's data, procedures and case history. 'We're making an agency's data accessible and actionable to its staff to a whole new standard,' said Mahesh Saptharishi, executive vice president and chief technology officer at Motorola Solutions. 'With Assist Chat, any role within a public safety agency – whether on the front lines or in the back office – can now converse with their data in a secure environment. As agencies advance and adopt more Assist capabilities throughout their software, Assist becomes exponentially more useful in accelerating workflows and confirming data accuracy.' Prioritising human focus, effort and efficacy About 3,600 of 6,000 U.S. public safety answering points (PSAPs) already rely on Motorola Solutions' 911 command centre software, which offers the ability to use Assist for call transcription, translation, resolving non-emergency calls and accelerating tasks for faster dispatch. Now, Motorola Solutions is expanding Assist capabilities across its portfolio into computer-aided dispatch (CAD) and records software. Assist can present real-time radio transcripts and metadata, like addresses. It supports dispatchers in taking faster actions, such as identifying the context of 'car crash' and prepopulating a dispatch incident that recommends sending an ambulance to the location. In records management, AI features allow officers to polish and proofread their narratives for accuracy against other incident video, radio audio and CAD data. Investigators and crime analysts can also use Assist to perform deep research, such as creating a historical map of the location of a vehicle used in a crime, all in a CJIS-compliant environment. 'Assist streamlines emergency response, taking stress off our team,' said JC Meyer, manager of technology services at the Department of Public Safety in Lee County, Florida. 'It automates routine tasks and simplifies the steps that need to happen in quick succession to effectively respond to an emergency, giving our team more time and capacity to be there for the person in need of help.' 'AI is not a discrete ingredient but the foundation of our public safety software,' said Saptharishi. 'Think of Assist as our products' central nervous system. It can proactively support each user with role-specific information contextualised to the time, task, person and place. As agencies consolidate information into a single secure and private repository through Chat, each new data stream and source they add with Assist helps to increase the accuracy and usefulness of AI's suggestions.' Surfacing useful information for every role, when and where it's needed Assist Chat is a conversational interface throughout Motorola Solutions' public safety workflow applications, where Assist helps to integrate the appropriate AI models, reliability, guardrails and security into solutions that enhance efficiency and improve response times and outcomes. With Assist Chat, users can securely type or make voice queries to search dispatch, records, evidence data and previous case history, including searching through videos and images. Agencies can even use AI to identify gaps in or improvements to agency policies, such as recommending new policies based on its personnel's most frequent queries or industry groups' evolving guidance. 'The critical information first responders need is often buried beneath an avalanche of data,' said Saptharishi. 'Assist Chat builds bridges from raw information to readily available answers.' Assist Chat combines a large language model (LLM) with secure access to an agency's knowledge base, while implementing comprehensive CJIS-compliant safeguards to keep all data within an agency's controlled environment. Each agency owns and controls their own data, and data is not shared with other agencies. Convening the industry as AI and cloud technologies transform emergency response Summit 2025 convenes one of the largest gatherings of public safety and government technology professionals for important discussions on modernising technology and infrastructure. It features 400+ hours of thought leadership and technology training across 20 content tracks. Agencies attending Summit 2025 will be the first to use Assist Chat hands on, getting real-time experience with how AI can fit into their daily workflow. Follow along at #MotoSolutionsSummit. About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our technologies support public safety agencies and enterprises alike, enabling the collaboration that's critical for safer communities, safer schools, safer hospitals and safer businesses. Learn more about our commitment to innovating for a safer future for us all at
Scoop
14-05-2025
- Business
- Scoop
Motorola Solutions Offers Assist Chat To All U.S. Public Safety Agencies Cost-Free And Expands AI Across Portfolio
Motorola Solutions (NYSE: MSI) today kicked off Summit 2025, its premier technology users conference, by announcing it is extending the capabilities of Assist, its public safety AI, to more people in more roles – from dispatch to investigations – to help prioritise what's most important. The company will enable all public safety agencies with a complimentary starter edition of Assist Chat, a secure, CJIS-compliant AI chat assistant that connects users conversationally to their agency's data, procedures and case history. 'We're making an agency's data accessible and actionable to its staff to a whole new standard,' said Mahesh Saptharishi, executive vice president and chief technology officer at Motorola Solutions. 'With Assist Chat, any role within a public safety agency – whether on the front lines or in the back office – can now converse with their data in a secure environment. As agencies advance and adopt more Assist capabilities throughout their software, Assist becomes exponentially more useful in accelerating workflows and confirming data accuracy.' Prioritising human focus, effort and efficacy About 3,600 of 6,000 U.S. public safety answering points (PSAPs) already rely on Motorola Solutions' 911 command centre software, which offers the ability to use Assist for call transcription, translation, resolving non-emergency calls and accelerating tasks for faster dispatch. Now, Motorola Solutions is expanding Assist capabilities across its portfolio into computer-aided dispatch (CAD) and records software. Assist can present real-time radio transcripts and metadata, like addresses. It supports dispatchers in taking faster actions, such as identifying the context of 'car crash' and prepopulating a dispatch incident that recommends sending an ambulance to the location. In records management, AI features allow officers to polish and proofread their narratives for accuracy against other incident video, radio audio and CAD data. Investigators and crime analysts can also use Assist to perform deep research, such as creating a historical map of the location of a vehicle used in a crime, all in a CJIS-compliant environment. 'Assist streamlines emergency response, taking stress off our team,' said JC Meyer, manager of technology services at the Department of Public Safety in Lee County, Florida. 'It automates routine tasks and simplifies the steps that need to happen in quick succession to effectively respond to an emergency, giving our team more time and capacity to be there for the person in need of help.' 'AI is not a discrete ingredient but the foundation of our public safety software,' said Saptharishi. 'Think of Assist as our products' central nervous system. It can proactively support each user with role-specific information contextualised to the time, task, person and place. As agencies consolidate information into a single secure and private repository through Chat, each new data stream and source they add with Assist helps to increase the accuracy and usefulness of AI's suggestions.' Surfacing useful information for every role, when and where it's needed Assist Chat is a conversational interface throughout Motorola Solutions' public safety workflow applications, where Assist helps to integrate the appropriate AI models, reliability, guardrails and security into solutions that enhance efficiency and improve response times and outcomes. With Assist Chat, users can securely type or make voice queries to search dispatch, records, evidence data and previous case history, including searching through videos and images. Agencies can even use AI to identify gaps in or improvements to agency policies, such as recommending new policies based on its personnel's most frequent queries or industry groups' evolving guidance. 'The critical information first responders need is often buried beneath an avalanche of data,' said Saptharishi. 'Assist Chat builds bridges from raw information to readily available answers.' Assist Chat combines a large language model (LLM) with secure access to an agency's knowledge base, while implementing comprehensive CJIS-compliant safeguards to keep all data within an agency's controlled environment. Each agency owns and controls their own data, and data is not shared with other agencies. Convening the industry as AI and cloud technologies transform emergency response Summit 2025 convenes one of the largest gatherings of public safety and government technology professionals for important discussions on modernising technology and infrastructure. It features 400+ hours of thought leadership and technology training across 20 content tracks. Agencies attending Summit 2025 will be the first to use Assist Chat hands on, getting real-time experience with how AI can fit into their daily workflow. Follow along at #MotoSolutionsSummit. About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our technologies support public safety agencies and enterprises alike, enabling the collaboration that's critical for safer communities, safer schools, safer hospitals and safer businesses. Learn more about our commitment to innovating for a safer future for us all at
Techday NZ
14-05-2025
- Business
- Techday NZ
Motorola expands Assist Chat AI to boost public safety access
Motorola Solutions has announced the extension of its Assist Chat AI technology to public safety agencies in a move aimed at making agency data more accessible to a broader range of first responders, from dispatchers to investigators. The company will provide all public safety agencies with a complimentary starter edition of Assist Chat, an AI assistant designed to securely connect users to their agency's data, procedures and case history while maintaining compliance with relevant FBI and CJIS security standards. Assist Chat is initially being rolled out to the US market, with plans to expand to Australia and New Zealand (A/NZ) in the future. The A/NZ region shares the P25 digital radio standard with the US, which is expected to support a smooth transition. Mahesh Saptharishi, Executive Vice President and Chief Technology Officer at Motorola Solutions, said: "We're making an agency's data accessible and actionable to its staff to a whole new standard. With Assist Chat, any role within a public safety agency - whether on the front lines or in the back office - can now converse with their data in a secure environment. As agencies advance and adopt more Assist capabilities throughout their software, Assist becomes exponentially more useful in accelerating workflows and confirming data accuracy." Currently, approximately 3,600 of the 6,000 public safety answering points in the United States use Motorola Solutions' emergency command centre software, which integrates Assist for a number of functions such as call transcription, translation, handling non-emergency inquiries and streamlining tasks to support swifter dispatch. Motorola Solutions is now expanding Assist's functionality to include computer-aided dispatch (CAD) and records management software. This move enables features such as the real-time processing of radio transcripts and location metadata, allowing for faster decision-making by dispatchers. The system can identify specific scenarios, such as a car crash, and automatically generate dispatch incidents with recommended responses, such as sending an ambulance to the relevant address. AI-driven features in records management also allow officers to review and refine their written narratives by checking them for accuracy against sources including video evidence, radio audio and CAD logs. Investigators and crime analysts will be able to use Assist for in-depth research tasks in a secure, CJIS-compliant environment, for example generating historical location maps of vehicles involved in crime investigations. JC Meyer, Manager of Technology Services at the Department of Public Safety in Lee County, Florida, said: "Assist streamlines emergency response, taking stress off our team. It automates routine tasks and simplifies the steps that need to happen in quick succession to effectively respond to an emergency, giving our team more time and capacity to be there for the person in need of help." Mahesh Saptharishi added: "AI is not a discrete ingredient but the foundation of our public safety software. Think of Assist as our products' central nervous system. It can proactively support each user with role-specific information contextualised to the time, task, person and place. As agencies consolidate information into a single secure and private repository through Chat, each new data stream and source they add with Assist helps to increase the accuracy and usefulness of AI's suggestions." Assist Chat functions as a conversational interface across Motorola Solutions' public safety workflow applications, combining large language model technology with secure access to agency knowledge bases. It is designed with specific security features and guardrails, and all data remains within each agency's controlled environment. Each agency maintains ownership and control of their own data, with no data sharing between agencies. Through Assist Chat, users can conduct voice or text queries on dispatch, records, evidence, and prior case histories — including video and image content — within a secure platform. In addition to facilitating investigative and emergency response tasks, agencies can use AI to identify potential gaps or improvements in internal policies, such as making recommendations for new policies based on frequently asked questions or new industry guidance. Mahesh Saptharishi remarked: "The critical information first responders need is often buried beneath an avalanche of data. Assist Chat builds bridges from raw information to readily available answers."
Business Wire
13-05-2025
- Business
- Business Wire
Motorola Solutions Offers Assist Chat to All U.S. Public Safety Agencies Cost-Free and Expands AI Across Portfolio to Deliver Priority Intelligence to More Roles
CHICAGO--(BUSINESS WIRE)-- Motorola Solutions (NYSE: MSI) today kicked off Summit 2025, its premier technology users conference, by announcing it is extending the capabilities of Assist, its public safety AI, to more people in more roles—from dispatch to investigations—to help prioritize what's most important. The company will enable all public safety agencies with a complimentary starter edition of Assist Chat, a secure, CJIS-compliant AI chat assistant that connects users conversationally to their agency's data, procedures and case history. 'We're making an agency's data accessible and actionable to its staff to a whole new standard,' said Mahesh Saptharishi, executive vice president and chief technology officer at Motorola Solutions. 'With Assist Chat, any role within a public safety agency - whether on the front lines or in the back office - can now converse with their data in a secure environment. As agencies advance and adopt more Assist capabilities throughout their software, Assist becomes exponentially more useful in accelerating workflows and confirming data accuracy.' Prioritizing human focus, effort and efficacy About 3,600 of 6,000 U.S. public safety answering points (PSAPs) already rely on Motorola Solutions' 911 command center software, which offers the ability to use Assist for call transcription, translation, resolving non-emergency calls and accelerating tasks for faster dispatch. Now, Motorola Solutions is expanding Assist capabilities across its portfolio into computer-aided dispatch (CAD) and records software. Assist can present real-time radio transcripts and metadata, like addresses. It supports dispatchers in taking faster actions, such as identifying the context of 'car crash' and prepopulating a dispatch incident that recommends sending an ambulance to the location. In records management, AI features allow officers to polish and proofread their narratives for accuracy against other incident video, radio audio and CAD data. Investigators and crime analysts can also use Assist to perform deep research, such as creating a historical map of the location of a vehicle used in a crime, all in a CJIS-compliant environment. 'Assist streamlines emergency response, taking stress off our team,' said JC Meyer, manager of technology services at the Department of Public Safety in Lee County, Florida. 'It automates routine tasks and simplifies the steps that need to happen in quick succession to effectively respond to an emergency, giving our team more time and capacity to be there for the person in need of help.' 'AI is not a discrete ingredient but the foundation of our public safety software,' said Saptharishi. 'Think of Assist as our products' central nervous system. It can proactively support each user with role-specific information contextualized to the time, task, person and place. As agencies consolidate information into a single secure and private repository through Chat, each new data stream and source they add with Assist helps to increase the accuracy and usefulness of AI's suggestions.' Surfacing useful information for every role, when and where it's needed Assist Chat is a conversational interface throughout Motorola Solutions' public safety workflow applications, where Assist helps to integrate the appropriate AI models, reliability, guardrails and security into solutions that enhance efficiency and improve response times and outcomes. With Assist Chat, users can securely type or make voice queries to search dispatch, records, evidence data and previous case history, including searching through videos and images. Agencies can even use AI to identify gaps in or improvements to agency policies, such as recommending new policies based on its personnel's most frequent queries or industry groups' evolving guidance. 'The critical information first responders need is often buried beneath an avalanche of data,' said Saptharishi. 'Assist Chat builds bridges from raw information to readily available answers.' Assist Chat combines a large language model (LLM) with secure access to an agency's knowledge base, while implementing comprehensive CJIS-compliant safeguards to keep all data within an agency's controlled environment. Each agency owns and controls their own data, and data is not shared with other agencies. Convening the industry as AI and cloud technologies transform emergency response Summit 2025 convenes one of the largest gatherings of public safety and government technology professionals for important discussions on modernizing technology and infrastructure. It features 400+ hours of thought leadership and technology training across 20 content tracks. Agencies attending Summit 2025 will be the first to use Assist Chat hands on, getting real-time experience with how AI can fit into their daily workflow. Follow along at #MotoSolutionsSummit. About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our technologies support public safety agencies and enterprises alike, enabling the collaboration that's critical for safer communities, safer schools, safer hospitals and safer businesses. Learn more about our commitment to innovating for a safer future for us all at
