Latest news with #JeffGartland
Business Wire
02-05-2025
- Business
- Business Wire
Relatient Launches Dash Voice AI Agent to Automate Patient Appointment Management in Call Centers
ATLANTA--(BUSINESS WIRE)-- Relatient, the leading patient scheduling platform, today announced the launch of Dash Voice AI, an advanced conversational AI feature of its Dash Schedule solution. The Dash Voice AI agent revolutionizes patient appointment management by automating the handling of high-volume appointment-related phone calls, including confirmations, rescheduling and cancellations, while leveraging the Dash platform's existing rules-based intelligence. This ensures every interaction follows provider-specific preferences in real-time. 'When patients call a practice, Dash Voice AI integrates seamlessly into our client's phone sytem to deliver a remarkably natural conversational experience, making interactions feel personal and high touch,' said Jeff Gartland, CEO of Relatient. Share Healthcare contact centers face growing pressure from rising patient call volumes and consumer expectations. Despite these demands, scheduling an appointment by phone can take as long as 8 minutes of staff time. Dash Voice AI reduces that burden by managing scheduling-related calls 24/7, without the need for more agents. The result: shorter hold times for patients and more time for staff to focus on high-touch and high-value tasks. Core capabilities and measurable impact of Dash Voice AI include: Orchestrated Intelligence: A coordinated, rules-based engine that adapts in real time to provider-specific preferences, managing scheduling decisions automatically, without manual intervention. Human-Like Conversation: Delivers natural, low-latency interactions, while preventing hallucinations by grounding responses in the Dash platform's scheduling logic. Simultaneous Call Handling: Manages hundreds of calls at once, helping reduce wait times and improve efficiency. 25% Call Deflection: Offloads, on average, a quarter of scheduling related call volume instantly, boosting speed and lightening staff load. Maximize Capacity: Frees skilled human representatives to focus on high-impact work, while promptly handling routine inquiries with a personable, cost-optimized solution. 'When patients call a practice, Dash Voice AI integrates seamlessly into our client's phone sytem to deliver a remarkably natural conversational experience, making interactions feel personal and high touch,' said Jeff Gartland, CEO of Relatient. 'Beyond the patient experience, the true innovation lies in how Dash Voice AI leverages the intelligence in the core Dash platform, enhancing the contact center experience while delivering substantial capacity relief by fully automating routine tasks. Organizations now have a scalable solution that maximizes staff resources while consistently ensuring accurate, patient-centric scheduling.' Early adopters are already recognizing the significant impact of Dash Voice AI. 'At Raleigh Orthopaedic, we anticipate Dash Voice AI will dramatically enhance our capacity to serve patients without additional staffing,' said Ross Rigdon, COO of Raleigh Orthopaedic. 'This AI solution will enable us to efficiently handle high volumes of scheduling calls, maintaining the quality, speed and personal touch our patients expect. It will be integral to our patient access and operational strategies.' Healthcare contact centers continue to experience high call abandonment rates and long hold times, juggling a myriad of inquiries from appointment management to care team questions. Dash Voice AI can extend across these different tasks, including scheduling new appointments, providing directions to the facility, sharing instructions and more. 'Beginning with the strong foundation of an intelligent scheduling platform means the opportunities with this tool are limitless,' Gartland said. 'We're excited to be on this journey with our clients and with their help, will continue to expand Dash Voice AI's use cases and impact.' About Relatient, Inc. Relatient, Inc., is the premier provider of intelligent patient scheduling and engagement technology, leveraging a data-led approach to enhance access to care. Each year, the platform engages with over 50 million unique patients on behalf of provider groups and health systems nationwide. These solutions drive operational efficiency, increase appointments, reduce no-shows, expedite patient payments, and boost patient satisfaction, all while supporting better health and care quality initiatives. For more information, visit:
Yahoo
30-04-2025
- Business
- Yahoo
Relatient Launches Dash Voice AI Agent to Automate Patient Appointment Management in Call Centers
Dash Voice AI automates scheduling-related phone calls, reducing call center workload and empowering patient self-service ATLANTA, April 30, 2025--(BUSINESS WIRE)--Relatient, the leading patient scheduling platform, today announced the launch of Dash Voice AI, an advanced conversational AI feature of its Dash Schedule solution. The Dash Voice AI agent revolutionizes patient appointment management by automating the handling of high-volume appointment-related phone calls, including confirmations, rescheduling and cancellations, while leveraging the Dash platform's existing rules-based intelligence. This ensures every interaction follows provider-specific preferences in real-time. Healthcare contact centers face growing pressure from rising patient call volumes and consumer expectations. Despite these demands, scheduling an appointment by phone can take as long as 8 minutes of staff time. Dash Voice AI reduces that burden by managing scheduling-related calls 24/7, without the need for more agents. The result: shorter hold times for patients and more time for staff to focus on high-touch and high-value tasks. Core capabilities and measurable impact of Dash Voice AI include: Orchestrated Intelligence: A coordinated, rules-based engine that adapts in real time to provider-specific preferences, managing scheduling decisions automatically, without manual intervention. Human-Like Conversation: Delivers natural, low-latency interactions, while preventing hallucinations by grounding responses in the Dash platform's scheduling logic. Simultaneous Call Handling: Manages hundreds of calls at once, helping reduce wait times and improve efficiency. 25% Call Deflection: Offloads, on average, a quarter of scheduling related call volume instantly, boosting speed and lightening staff load. Maximize Capacity: Frees skilled human representatives to focus on high-impact work, while promptly handling routine inquiries with a personable, cost-optimized solution. "When patients call a practice, Dash Voice AI integrates seamlessly into our client's phone sytem to deliver a remarkably natural conversational experience, making interactions feel personal and high touch," said Jeff Gartland, CEO of Relatient. "Beyond the patient experience, the true innovation lies in how Dash Voice AI leverages the intelligence in the core Dash platform, enhancing the contact center experience while delivering substantial capacity relief by fully automating routine tasks. Organizations now have a scalable solution that maximizes staff resources while consistently ensuring accurate, patient-centric scheduling." Early adopters are already recognizing the significant impact of Dash Voice AI. "At Raleigh Orthopaedic, we anticipate Dash Voice AI will dramatically enhance our capacity to serve patients without additional staffing," said Ross Rigdon, COO of Raleigh Orthopaedic. "This AI solution will enable us to efficiently handle high volumes of scheduling calls, maintaining the quality, speed and personal touch our patients expect. It will be integral to our patient access and operational strategies." Healthcare contact centers continue to experience high call abandonment rates and long hold times, juggling a myriad of inquiries from appointment management to care team questions. Dash Voice AI can extend across these different tasks, including scheduling new appointments, providing directions to the facility, sharing instructions and more. "Beginning with the strong foundation of an intelligent scheduling platform means the opportunities with this tool are limitless," Gartland said. "We're excited to be on this journey with our clients and with their help, will continue to expand Dash Voice AI's use cases and impact." About Relatient, Inc. Relatient, Inc., is the premier provider of intelligent patient scheduling and engagement technology, leveraging a data-led approach to enhance access to care. Each year, the platform engages with over 50 million unique patients on behalf of provider groups and health systems nationwide. These solutions drive operational efficiency, increase appointments, reduce no-shows, expedite patient payments, and boost patient satisfaction, all while supporting better health and care quality initiatives. For more information, visit: View source version on Contacts Trent FreemanInnsena for Relatientrelatient@
Yahoo
27-02-2025
- Business
- Yahoo
HURT! and Relatient Partner to Expand Access and Improve Experiences for Orthopedic Patients
The 24/7 injury triage platform and patient access solution will enable musculoskeletal practices to provide faster, more robust & convenient services. WATHENA, Kan., February 27, 2025--(BUSINESS WIRE)--HURT!™, a mobile app connecting patients to orthopedic experts, has partnered with Relatient, the leading patient access platform, to create new, unmatched access and user experience for orthopedic patients. The collaboration will streamline musculoskeletal (MSK) triage and online appointment scheduling, delivering a fast and frictionless experience for patients seeking expert orthopedic advice. HURT!'s leading, consumer-friendly mobile app enables orthopedic practices to offer their patients 24/7, year-round immediate support, ensuring they receive timely care assessments when they need it most. Through this new partnership with Relatient, HURT! will integrate with Relatient's intelligent scheduling platform, Dash, allowing orthopedic practices to expand their scheduling capabilities. By incorporating provider rules and preferences, the integration ensures that patients can book appointments through either the HURT! app or a practice's online self-scheduling tool, eliminating barriers to access, prioritizing urgent care appointments and streamlining practice operations. "Relatient and HURT! share a core mission: making it easier for patients and providers to connect," said Jeff Gartland, CEO of Relatient. "Our organizations already work with many of the same leading orthopedic groups nationwide, and we see this partnership as an opportunity to create a truly seamless patient experience, while dramatically elevating the operational workflows within orthopedic practices. This collaboration represents a significant step forward in improving accessibility and patient satisfaction in the orthopedic space." As wait times for MSK and other specialty appointments continue to rise, athletes and injured patients often turn to emergency rooms (ER) for faster orthopedic care. This partnership enables orthopedic practices to better connect with local patients by providing quick access to medical advice, and simplified appointment scheduling, at the patients' convenience. This approach not only helps patients avoid unnecessary ER visits but also allows orthopedists to more effectively schedule and deliver patient care. "It's 2025 and unfortunately healthcare still hasn't fully embraced the level of convenience that other industries have achieved by leveraging technology and prioritizing customer service," said Dr. Brett Miller, co-founder and CEO of HURT!. "Timely access to care, particularly outside of traditional office hours, gives patients peace of mind while reducing unnecessary emergency room visits and easing the fear and anxiety that often accompany injuries or pain. This partnership is about putting patients first and ensuring they receive access to the care they need, when they need it most." About HURT! Since 2020, the HURT! platform has provided painless access to urgent orthopedic care. Easily offering patients a way to connect with a network of orthopedic specialists from their phone to get the treatment they need, when and where they need it. HURT! Proudly supports over 50 top musculoskeletal practices nationwide as their trusted all-in-one MSK access solution. Learn more at About Relatient Relatient, Inc., is the premier provider of intelligent patient scheduling and engagement technology, leveraging a data-led approach to enhance access to care. Each year, the platform engages with over 50 million unique patients on behalf of provider groups and health systems nationwide. These solutions drive operational efficiency, increase appointments, reduce no-shows, expedite patient payments, and boost patient satisfaction, all while supporting better health and care quality initiatives. For more information, visit: View source version on Contacts Media Contact: Brett Miller, 816-261-3535
