Latest news with #JeffVenza
Hospitality Net
2 days ago
- Business
- Hospitality Net
VENZA to Acquire Guest Voice AI to Elevate Hotel Communication
Jeff Venza, a seasoned hospitality technology professional and executive at VENZA and CyberTek MSSP, today announced the planned acquisition of Guest Voice AI—a groundbreaking platform that transforms hotel communication and boosts operational efficiency through AI-driven automation. The move, following the recent acquisition of the intelligent asset management company OpsTechPro, brings a cutting-edge solution to the VENZA family of companies, purpose-built to simplify and streamline guest interactions. Guest Voice AI integrates with all major Property Management Systems (PMS) to automatically answer guest inquiries, create and dispatch service tickets, and track service trends using real-time dashboards and AI-driven insights. In combination, it delivers an innovative solution to enhance guest interactions before, during, and after their stay. VENZA was built on a foundation of protecting data and digital infrastructure in the hospitality space. But today, protection means more than just defense—it means empowering hoteliers with secure, scalable tools that enable them to serve guests with confidence. Guest Voice AI perfectly aligns with our mission to elevate the entire guest journey from start to finish. Our goal is to make hotels more secure, efficient, and guest-centric. By embedding this innovative technology across our product suite, we're equipping hoteliers with AI-driven tools that enable high-touch service through cutting-edge automation, while upholding the trust and integrity that travelers demand. Jeff Venza, Chairman of VENZA and CyberTek MSSP With an easy-to-use open API, Guest Voice AI offers major operational efficiency benefits for hoteliers. It answers up to 95% of guest inquiries automatically, eliminating the need for additional front desk agents during peak hours. This results in savings of up to $20,000 USD annually, while freeing staff to focus on the in-person guest experience. On the back end, Guest Voice AI's intelligent workflows and instant insights allow management to review and tune essential services. Great technology should enhance human hospitality, not replace it, said Venza. Guest Voice AI can take the weight off hotel teams, allowing them to focus on delivering personal, memorable experiences. Combined with our portfolio of data protection and hotel management services, this solution redefines what it means to protect and optimize hotel operations in the digital age . For information about adding Guest Voice AI to an existing program, contact [email protected]. To preview this solution, visit VENZA at HITEC 2025, June 16–19, at booth #3411. About Guest Voice AI Guest Voice AI is a revolutionary SaaS platform designed to transform hotel guest communication and operational efficiency. Powered by advanced artificial intelligence, Guest Voice AI enables hotels to automate 95% of guest inquiries, streamline service request handling, and enhance guest satisfaction — all while significantly reducing labor costs. Seamlessly integrating with major Property Management Systems (PMS) and service ticketing platforms, Guest Voice AI delivers a fully autonomous, open-API solution that empowers hotels to maximize efficiency, elevate guest experiences, and increase revenue opportunities. With real-time dashboards, AI-driven insights, and targeted marketing capabilities, Guest Voice AI is setting a new standard in hospitality communication technology. Casey Harrigan Product Director 706 207 4753 View source
Hospitality Net
03-06-2025
- Business
- Hospitality Net
VENZA to Acquire OpsTechPro and Offer End-to-End Risk Management
Jeff Venza, a seasoned hospitality technology professional and executive at VENZA and CyberTek MSSP, today announced the planned acquisition of OpsTechPro, a premier provider of asset management and service optimization tools. This strategic move will integrate OpsTechPro into the VENZA family of companies, significantly enhancing its digital and physical security offerings and providing comprehensive risk management capabilities to hospitality clients. OpsTechPro provides an asset management system that streamlines operations by automating and tracking essential back-of-house and guest-facing workflows. This includes guest requests, workflow communication, front desk management, housekeeping, vehicle management, water management, and more. The acquisition comes at a time when hospitality organizations increasingly seek integrated platforms to manage cybersecurity and operational risk. Through the VENZA System™ Risk and Reporting Dashboard, VENZA's clients experience program features through a single pane of glass that seamlessly combines multiple data streams for a unified security profile. By integrating OpsTechPro's proprietary technology stack, the VENZA System will be uniquely positioned to meet growing market demand for end-to-end risk management. For example, the platform will increasingly automate Self-Assessment Questionnaire (SAQ) completion for PCI DSS compliance, increasing its speed and convenience while fully adhering to the stringent standards set by the PCI Council. The heart of VENZA's promise to our hospitality partners has been to provide security through visibility. Data protection is about securing the digital assets of an organisation—a non-negotiable in today's threat landscape. By bringing OpsTechPro into the fold, we'll also meet physical asset protection needs, enabling clients to manage both areas through a unified program. Jeff Venza, Chairman of VENZA and CyberTek MSSP OpsTechPro will continue to operate independently while collaborating closely with VENZA and CyberTek MSSP to deliver integrated solutions. VENZA's two decades of proven success have made them a leader in hospitality. We're excited to partner with them to expand the reach of our asset management technology and help even more hotel operators optimize their operations. Jay Visnjic, President and CEO of OpsTechPro Jay has built a successful company that has become established as a trusted partner for hoteliers and operates according to the same values as we do,' said Venza. 'When I met Jay at HITEC some time ago, I quickly noticed his passion for service and his commitment to innovation. I am thrilled by the opportunity to grow with them and to integrate their capabilities into VENZA's offerings to deliver even more value to our clients. OpsTechPro's asset management tools are available as an enhancement to CyberTek's services and VENZA's Denali™ and Everest™ programs. Denali equips hoteliers with cybersecurity training, phishing simulations, and up to $100,000 USD in data breach coverage. Everest builds on this foundation with advanced compliance tools, including PCI DSS Self-Assessment Questionnaire (SAQ) preparation and vulnerability scanning. For information about adding OpsTechPro to an existing program, contact [email protected]. For a hands-on demo, visit VENZA at HITEC 2025, June 16–19, at booth #3411. About OpsTechPro SP 2 Systems LLC, doing business as OpsTechPro, is a Palm Beach, Fla.-based company providing asset management and service optimization technology to hotels. The company is committed to delivering smart solutions for operational excellence and exceptional customer experiences. OpsTechPro enables hoteliers to proactively identify and address maintenance needs, resulting in higher-quality facilities and equipment, and a better guest experience. For more information, visit Casey Harrigan Product Director 706 207 4753 View source
Hospitality Net
03-06-2025
- Business
- Hospitality Net
VENZA Names James Filsinger as Chief Executive Officer
VENZA, the leading provider of cybersecurity, data protection, and compliance solutions for the hospitality industry, today announced that James Filsinger has been appointed Chief Executive Officer. Filsinger will assume the role effective 19 May 2025. Jeff Venza, previous CEO, will remain in an advisory capacity with the company taking on the role of Chairman of the Board. Filsinger was most recently Managing Director at Ponterra Business Advisors, where he partnered with companies to optimize performance and accelerate growth. With over two decades of executive leadership in technology companies serving the hospitality sector, Filsinger has guided organizations through significant transformation, delivering operational excellence, product innovation, and exceptional client service. James' extraordinary track record of transforming businesses and inspiring teams makes him the perfect leader to guide VENZA through its next chapter of breakthrough innovation and unparalleled client impact, said Venza. His passion for excellence and deep industry experience make him the ideal person to lead VENZA and I look forward to working alongside him in this new chapter. I am thrilled to join VENZA and grateful for the opportunity to help lead this incredible company, alongside our talented team and longstanding industry partners, said Filsinger. VENZA has a clear mission, a strong reputation in the hospitality industry, and a team deeply committed to protecting client data and driving innovation. I look forward to leading it as we continue to elevate our impact for our clients. A strong, values-driven culture has been central to VENZA's success, shaping how the company serves its clients, supports its team, and drives innovation. Filsinger's leadership style and commitment to transparency and integrity align with VENZA's core values. His approach not only complements the company's culture but strengthens it—ensuring that as VENZA grows, it will remain a purpose-led organization that champions its people and builds lasting client relationships. Before his time at Ponterra, Filsinger was CEO of Yapta, a travel technology company for real-time price tracking. During his tenure, he successfully pivoted the business from a B2C to a B2B model, amassing over 8,300 enterprise clients and leading the company to a 35x revenue increase. Earlier, he led a hospitality tech company focused on online channel management, serving over 1,800 hotel clients. He also served as CEO and General Manager of Moneydirect, a joint venture between Sabre and Amadeus, where he managed more than $2.5 billion in annual travel payment transactions. In addition to his operational leadership, Filsinger brings significant expertise in mergers and acquisitions, having successfully led organizations through complex, high-value transactions. This experience will be instrumental as VENZA explores strategic acquisition opportunities to enhance its capabilities, accelerate innovation, and expand its impact across the hospitality industry. His disciplined, value-driven approach ensures that any future initiatives are thoughtfully integrated and aligned with the company's long-term vision for sustainable growth. ABOUT VENZA VENZA is the leading provider of cybersecurity, data protection, and compliance solutions for the hospitality industry. Drawing on decades of experience, VENZA provides 360-degree visibility that enables proactive risk management to mitigate vulnerabilities and keep your guests and their data safe. Know your risks and protect your enterprise with VENZA. More than 225,000 users in 100+ countries look to VENZA for tools, technology, and strategic security support. Founded in 2008, VENZA is a privately held company with regional offices in Atlanta, GA, Pensacola, FL, San Juan, PR, and The Hague, Netherlands. For more information, visit Casey Harrigan Product Director 706 207 4753 View source
