Latest news with #JoanneHalliwell
BBC News
18-04-2025
- Health
- BBC News
Gateshead NHS trust fixes broken patient scan system
An NHS trust has restored full access to a critical system which is used to read hospital 7 April, Gateshead Health NHS Foundation Trust said staff had lost the ability to fully access a system called PACS which is used to view X-rays as well as MRI and CT trust said this had resulted in changes to appointments and longer wait times for some Thursday, trust official Joanne Halliwell said the system had been fully restored and the focus was now on rebooking appointments which had been cancelled. A spokesperson had previously said the technical issue was not related to any cyber-security Halliwell said: "We want to send our sincerest apologies to any patients who may have been impacted." The trust said it did not know how many patients had been affected by the issue with the digital system, adding that in many cases appointments had been moved to another day. Follow BBC North East on X, Facebook, Nextdoor and Instagram.
BBC News
15-04-2025
- Health
- BBC News
Unclear when Gateshead patient scan system will be fixed
An NHS trust has said it is "still too early" to say when full access to a critical system which reads hospital scans will be 7 April, Gateshead Health NHS Foundation Trust said staff had lost the ability to fully access a system called PACS, which is used to view X-rays as well as MRI and CT trust said this had resulted in changes to appointments and longer wait times for some trust has said it is trialling a series of potential solutions to the problem, but it remains unclear when systems will return to normal. 'Truly sorry' A spokesperson said the technical issue was not related to any cyber-security trust said it didn't know how many patients had been impacted by the PACS issues, adding that, in many cases, appointments had simply been moved to another staff are also working different hours, seeking times when there might be less pressure on the system, the trust from the North East and North Cumbria Integrated Care Board (ICB), neighbouring organisations and its PACS supplier have been helping the trust to identify the "root cause" of the trust added that early testing of potential solutions had been "positive".A spokesperson stressed the trust's emergency department and urgent treatment centres remain open to official Joanne Halliwell said: "We understand how upsetting and frustrating this situation is for our patients, their loved ones, and our dedicated staff, and we are truly sorry for the disruption it has caused." Follow BBC North East on X, Facebook, Nextdoor and Instagram.
