Latest news with #Jobber
Malaysian Reserve
3 days ago
- Business
- Malaysian Reserve
Jobber Releases Q1 2025 Home Service Economic Report Highlighting Stabilization, Digital Adoption, and Strategic Growth Shifts
New report reveals how small home service businesses are adapting to economic uncertainty through pricing strategies and digital payments TORONTO, May 29, 2025 /PRNewswire/ – Jobber, the leading provider of home service software, today released its latest Home Service Economic Report: Q1 2025. The Q1 2025 edition combines Jobber's proprietary platform data aggregated from more than 250,000 residential cleaners, landscapers, HVAC technicians, electricians, plumbers, and more, with external economic indicators to provide comprehensive insight into the trends shaping one of the fastest-growing and most essential parts of the small business economy, Home Service. The report is available at: 'The Home Service economy is showing encouraging signs of stabilization, even as some uncertainty remains,' said Sam Pillar, CEO and co-founder of Jobber. 'Our data shows that demand for services is evolving. Homeowners are prioritizing essential services and value-driven investments, creating strong opportunities for businesses that stay agile, manage costs wisely, and continue to deliver exceptional work. There's real potential ahead for those prepared to meet the moment.' Key Insights from the Report Signs of stabilization amid uncertainty: While inflation cooled and household spending remained steady, elevated interest rates and cautious consumer sentiment continued to limit demand for large-scale, financed projects. As a result, homeowners shifted toward practical, value-oriented services. Digital payments hit record high: Digital payments accounted for 47% of all transactions in Q1, up from 43% a year prior, highlighting homeowners' growing expectations for ease, speed, and professionalism in their service experience. Segment Highlights: Green, Cleaning, Contracting, and Construction Home Service businesses experienced mixed results in Q1 2025, with revenue stability driven by smaller, recurring jobs in segments like Green and Cleaning, while larger, discretionary projects in Contracting and Construction continued to face headwinds. A deeper breakdown is as follows: Green: Started the year strong, with an 8% year-over-year increase in new work scheduled in January. Bookings dipped mid-quarter, but revenue rose 6% year-over-year due to bundled services and modest price increases. Cleaning: New work scheduled fell 4% year-over-year, yet revenue held up thanks to a 5% increase in average invoice size, driven by upselling and recurring service models. Contracting: Demand for core repair and diagnostic services remained steady, but growth was flat. New work scheduled declined 4% year-over-year, and revenue saw a modest 1% gain. Construction: The segment saw an uptick in project planning with a 4% increase in new work scheduled, but revenue declined as many jobs appeared delayed or incomplete, reflecting cautious homeowner spending and seasonal slowdown. 'The Q1 data shows a sector in transition—stable, but still under pressure from high borrowing costs and cautious consumer behavior,' said Abheek Dhawan, Senior Vice President of Strategy & Analytics at Jobber. 'We're seeing nuanced shifts of essential services holding strong, while larger projects appear to lag. This kind of segmented, ground-level insight is critical for understanding where the market is heading and how businesses can plan for what's next.' To download the Jobber Home Service Economic Report: Q1 2025, visit: About Jobber Jobber is an award-winning software for small home service businesses. Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale. Jobber is used by more than 250,000 home service professionals to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte. For more information visit: Media contacts: Travis Van HornPAN Communications for Jobberjobber@ +1 202-840-2286 Elana ZilukSenior Public Relations Manager, Jobberelana.z@ +1 416-317-2633
Yahoo
3 days ago
- Business
- Yahoo
Jobber Releases Q1 2025 Home Service Economic Report Highlighting Stabilization, Digital Adoption, and Strategic Growth Shifts
New report reveals how small home service businesses are adapting to economic uncertainty through pricing strategies and digital payments TORONTO, May 29, 2025 /PRNewswire/ - Jobber, the leading provider of home service software, today released its latest Home Service Economic Report: Q1 2025. The Q1 2025 edition combines Jobber's proprietary platform data aggregated from more than 250,000 residential cleaners, landscapers, HVAC technicians, electricians, plumbers, and more, with external economic indicators to provide comprehensive insight into the trends shaping one of the fastest-growing and most essential parts of the small business economy, Home Service. The report is available at: "The Home Service economy is showing encouraging signs of stabilization, even as some uncertainty remains," said Sam Pillar, CEO and co-founder of Jobber. "Our data shows that demand for services is evolving. Homeowners are prioritizing essential services and value-driven investments, creating strong opportunities for businesses that stay agile, manage costs wisely, and continue to deliver exceptional work. There's real potential ahead for those prepared to meet the moment." Key Insights from the Report Signs of stabilization amid uncertainty: While inflation cooled and household spending remained steady, elevated interest rates and cautious consumer sentiment continued to limit demand for large-scale, financed projects. As a result, homeowners shifted toward practical, value-oriented services. Digital payments hit record high: Digital payments accounted for 47% of all transactions in Q1, up from 43% a year prior, highlighting homeowners' growing expectations for ease, speed, and professionalism in their service experience. Segment Highlights: Green, Cleaning, Contracting, and Construction Home Service businesses experienced mixed results in Q1 2025, with revenue stability driven by smaller, recurring jobs in segments like Green and Cleaning, while larger, discretionary projects in Contracting and Construction continued to face headwinds. A deeper breakdown is as follows: Green: Started the year strong, with an 8% year-over-year increase in new work scheduled in January. Bookings dipped mid-quarter, but revenue rose 6% year-over-year due to bundled services and modest price increases. Cleaning: New work scheduled fell 4% year-over-year, yet revenue held up thanks to a 5% increase in average invoice size, driven by upselling and recurring service models. Contracting: Demand for core repair and diagnostic services remained steady, but growth was flat. New work scheduled declined 4% year-over-year, and revenue saw a modest 1% gain. Construction: The segment saw an uptick in project planning with a 4% increase in new work scheduled, but revenue declined as many jobs appeared delayed or incomplete, reflecting cautious homeowner spending and seasonal slowdown. "The Q1 data shows a sector in transition—stable, but still under pressure from high borrowing costs and cautious consumer behavior," said Abheek Dhawan, Senior Vice President of Strategy & Analytics at Jobber. "We're seeing nuanced shifts of essential services holding strong, while larger projects appear to lag. This kind of segmented, ground-level insight is critical for understanding where the market is heading and how businesses can plan for what's next." To download the Jobber Home Service Economic Report: Q1 2025, visit: About Jobber Jobber is an award-winning software for small home service businesses. Unlike spreadsheets or pen and paper, Jobber keeps track of everything in one place and automates day-to-day operations, so small businesses can run smoothly and provide five-star service at scale. Jobber is used by more than 250,000 home service professionals to serve over 27 million properties in more than 60 countries. The company continually ranks as one of Canada's fastest-growing and most innovative companies by Canadian Business and Macleans, The Globe and Mail, Fast Company, and Deloitte. For more information visit: Media contacts: Travis Van HornPAN Communications for Jobberjobber@ +1 202-840-2286 Elana ZilukSenior Public Relations Manager, Jobberelana.z@ +1 416-317-2633 View original content to download multimedia: SOURCE Jobber Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Forbes
15-05-2025
- Business
- Forbes
Strong Operations: The Foundation Of Marketing For Home Service Providers
Michael J. Fox is a marketer and founder of Corberry. He has successfully helped home service contractors with their websites and marketing. getty A strong marketing campaign is useless without strong operations. Most home service contractors blame their agency or marketing team when the leads slow down. But the problem often isn't the marketing. It's what happens after the leads come in. Your cost per click, conversion rates and overall ad performance are directly tied to your internal operations. If your team can't convert leads into booked jobs and completed sales, it doesn't matter how good your campaign is. You'll lose money every time. High-performing marketing doesn't start with creative—it starts with operations. Let's take a look at some ways to build a strong foundation. Your maximum cost per click should never be random—it must be tied to real business performance. Here's the formula I use: Max CPC = (average job value x booking rate x close rate) ÷ target return on ad spend Here's a more detailed explanation: • Booking Rate: This is the percentage of leads that your customer service representatives turn into booked appointments. • Close Rate: This is the percentage of booked appointments that your technicians turn into paying jobs after providing an estimate. • Target ROAS: This is the revenue goal you set for each dollar spent on ads, based on your profit margins. If your team is hitting the right KPIs, you can afford to bid more and dominate the top ad spots. If customer service representatives are booking 85% of leads, technicians are closing 65% of estimates and your average job value is $2,500, you can confidently outbid competitors and dominate search. When your performance drops, bids should lower accordingly, not because you're wasting money, but because the lower conversion rates mean your leads are less valuable. Lower bids protect your margins when operational performance is weaker. This is the part many marketers miss: You can't optimize your ad budget without live insight into your internal performance. Traffic only matters if your operations team can turn it into paying customers. That's why you should never separate marketing from operations. Adjusting bids up or down based on real KPIs ensures you spend smarter, protect profitability and avoid wasting money when performance slips. Friction kills revenue. Missed calls, slow dispatch and manual follow-ups inflate your cost per sale. The best contractors don't just market better—they operate smarter. Tools like ServiceTitan, Housecall Pro and Jobber eliminate inefficiencies by automating scheduling, dispatch, reviews and follow-ups. The result? Faster service, fewer mistakes and higher customer satisfaction. When operations run smoothly, close rates climb, margins grow, and you can afford to outspend competitors on ads—without wasting a dime. Most home service contractors don't fail because their marketing is bad. They fail because their internal operations aren't built to handle the leads effectively. Before assuming your ads aren't working, ask yourself: • Is our call center booking at or above 85%? • Are our technicians closing at least 65% of estimates? • Is our average job ticket consistently above $2,500? If the answer to any of these is no, the gap lies in your operations, not your marketing. Marketing performance is directly influenced by your internal ability to handle leads. Before reevaluating your ad strategy, focus on improving call handling, sales training and pricing consistency. That's where most revenue gets lost. Agencies get fired when leads don't convert, but often, the real failure is in the field. If the internal team can't deliver on the demand, no amount of ad tweaking will change the outcome. If marketing, sales and operations are working in isolation, revenue suffers. I've seen this firsthand—leads get lost, follow-ups stall, and customers feel the gaps. To fix it, your systems need to talk. Leads should move straight from your ads into your customer relationship management platform, with everyone—marketers, customer service representatives and technicians—seeing the same pipeline. This isn't about collaboration for appearances. It's about fixing handoffs and holding every team accountable for the same outcomes. When customer service representatives share call insights with marketing and techs flag repeat issues back to operations, you can spot friction faster and tighten your conversion path. This level of alignment doesn't just improve communication; it directly reduces lead leakage, shortens sales cycles and maximizes your ad ROI. Scaling only works when your foundation is solid. That means clear standard operating procedures, streamlined systems and unified tools like ServiceTitan or Jobber. Most importantly, your team must be trained and ready before the surge hits. Otherwise, growth won't elevate your business—it will overwhelm it. When your team isn't ready, you get missed calls, delayed jobs and marketing that outpaces delivery. The trick isn't to grow and then fix; it's to standardize now so growth becomes smoother, not messier. When your process holds up under pressure, your brand reputation and ROI stay intact. Too many treat reviews like an afterthought. In reality, they're the final touchpoint for one customer and the first trust signal for the next. I don't believe in chasing reviews manually. Automated systems for requesting and managing reviews ensure that every satisfied customer gets a request without delay. That consistency lifts your local SEO, boosts click-throughs and lowers acquisition costs over time. When reviews are built into your workflow, you're not just protecting your reputation; you're fueling growth. Consistent positive reviews strengthen ad extensions like seller ratings by showing strong star ratings alongside your ads. This improved visibility boosts click-through rates, raises your quality score and lowers your CPC. You don't win by doing more; you win by doing it smarter. When you refine workflows, break down silos and automate where it makes sense, your business operates like a well-oiled machine. Audit inefficiencies, automate the small stuff, align your teams, and tie ad spending to real performance. The future of marketing isn't about better ads; it's about better businesses. The more operationally sound you are, the more aggressively and confidently you can market.
Time Business News
29-04-2025
- Business
- Time Business News
The Best Field Invoicing Software for HVAC Businesses in 2025
Running a HVAC business is damn hard and knowing you have to undertake everything manually is a flood of work. Between sweating it out in crawl spaces and explaining for the hundredth time that yes, filters do not need to be changed more than once a decade, the last thing you want to wrestle with is clunky invoicing. Good news? It's 2025 and we are evolving, thankfully! The list of best field invoicing software for HVAC business is what grown-ups search about to save their day. These aren't just any apps- there are new coworkers who will abide by you and won't ask for coffee breaks. Let's kick the tough things off the plate with Field Promax. It is a cool kid on the block that actually does the job. Field Promax is like that one technician who will show up early, finish all the chores and do the paperwork- without complaining about AC being too cold. Field Promax caters to the following: Create and send invoices faster than your tech guys saying 'compressor' Seamless job-to-invoice transition because retyping every detail is so last decade Recurring billing? Check. Mobile estimates? Done, double-check Sync with QuickBooks so your accountant won't start stress-baking Best for- HVAC pros who want smooth invoicing process If Jobber were a person, it'd wear a crisp uniform with labelled tools saying 'ma'am' unironically. It's tidy, organized and ready to help you turn messy paperwork into an efficient money-making machine. Why do we say Jobber can be your second best choice here? It will create invoices on the go-no more scribbles on the back of receipts. You can auto-send reminders to those 'I forgot' clients. It accepts credit cards like a boss. Yes, even on site. It includes scheduling and CRM because multitasking is its middle name. Best for- The HVAC businesses that float in checklists and sleep in clean vans. Housecall Pro is a technician that can charm even your cranky customers. It fixes the unit and gets you a glowing Google review. It is flashy, fun and yes- damn effective. What makes it shine? Instant invoicing that looks like it was made by the designer and not by the nephew. 'On-my-way' texts so customers know you're coming to save the day. Automated review requests = five stars without begging. Built-in GPS and time tracking to let your techs know that you are good at remembering even at 2:17 am. Best for- HVAC companies that like happy customers and even happier bank accounts. ServiceTitan doesn't just do the invoices. It does everything under the Sun. If your business were a spaceship, ServiceTitan would be a mission control, steering you into scalable HVAC greatness. Below is why it is a Big Kahuna: Super-detailed invoicing system that doesn't miss the dime. Customized reporting that makes spreadsheets jealous. Real-time pricing, inventory management and dispatching that works like a one-man army for you. Integration with marketing tools so your invoices lead to repeat business not silent radio. Best for- Medium to large HVAC business that doesn't flinch at words. Picking invoicing software isn't exactly like picking a new wrench- it is kind of difficult. You want something sturdy, reliable and preferably not something that crashes a mid-job case. Here's how to make the right call without breaking into the cold sweat: Ease of use- if your techs cant use it, it is just a fancy wallpaper Your field techs already go through uncounted pressure. The software shouldn't add to it. If it takes a PhD in Computer Science just to send an invoice, hard pass. Look for a clean interface that even your 'I still use a flip phone' team member can master. Mobile compatibility- because laptops in crawl spaces are weird Your team isn't chained to a desk- they are crawling out under the porches and rooftops. You need a mobile app that works like a charm on the go. Bonus point if it doesn't eat up your phone battery. Want to get paid faster than the customer saying 'do you accept Venmo?' Pick software that integrates even credit cards, digital wallets and everything that allows payment transfer. No more 'I'll mail a cheque' Your brand name matters. Choose a tool that lets you slap your logo on invoices, tweak the wording and maybe even add a friendly 'Thanks for keeping it cool with us.' It's invoicing, not a robot uprising. The best tool comes with real humans behind them. Look for software with responsive support and regular updates. Because when things break- and they will- you don't want to be stuck Googling 'how to fix software with sheer willpower.' If your current performance of business involves using carbon paper, yelling numbers and keeping reminders on papers then you actually need to stop. You deserve better. your customers deserve better. In 2025, field invoicing software is your secret weapon to cut down the admin time, get paid faster and avoid job chaos. Go ahead- ditch the notepad, power up your tablet and invoice like its 2025 TIME BUSINESS NEWS
Chicago Tribune
15-04-2025
- Business
- Chicago Tribune
Down to Business: Word of mouth drives the grass-cutting business, Naperville lawn care owner says
Business: Black Willow Lawn Care Address: Naperville Phone/website: 888-401-6260; Owner: Sean Sampson, 39, of Naperville Years in business: 3 What does your business do? 'We specialize in mowing residential properties. We service the Naperville area, Aurora, Bolingbrook and Plainfield. Predominantly mowing,' Sampson said. Why did you start this business? 'I was inspired by another lawn care company called Augusta Lawn Care. It's national. (Started by) a young entrepreneur; his name is Mike Andes. I was interested in serving the community. I found him on YouTube. … I worked in lawn care before as a teenager in the Aurora area.' What did you do before this? 'I was doing janitorial work. Working in warehouses. … I wanted to be my own boss. … I love and actually still do janitorial work. And I work as a lube tech at Everclean Car Wash in Wheaton. … Between my three jobs I'm working 90 hours a week. It's pretty tough.' How's the lawn care going? 'I had some hiccups at first. The first year, I fractured my right ankle. I fell off an electric pallet jack. I did the best I could to rehabilitate the ankle and was back at work in four to five months.' Where do you find clients? 'I would advertise on Craigslist. Since I've built my Google Business Profile with over 10 five-star Google reviews, they are contacting me through my profile. 'I've asked customers, 'How did you hear about us?' They said they saw the good reviews online and that was a deciding factor. So, I'm not advertising any more on Craigslist. It's organic now, based on the reviews.' What happens when you get a new client? 'I use a software called Jobber. It allows me to schedule clients, quote clients and it accepts credit cards on file. So much easier. … I'm able to look up an address on Google maps and get a pretty accurate quote. You can see the square footage. You can get a fair estimate.' What do you charge? 'Depending on weekly or bi-weekly, I can usually charge $50 to $65 for a yard.' Any employees? 'I'm the only one. Last year I had 19 clients.' How often do you mow? 'We recommend do it weekly simply because it stresses the grass if you let it grow too high and don't stay on top of it. It's always better to cut it each week then let it get out of hand. … Sometimes, you have to cut it twice (in one visit) if you let it get out of hand.' What mower do you use? 'Right now, I'm using an older, walk-behind, commercial grade mower. It's self-propelled. It's 33 inches wide. It's a big guy. … It's a Ransomes. Very reliable. I'm able to keep it running well.' Wider means faster? 'That is correct. The wider the mower, the faster you're in and out of there.' How often do you sharpen the blade? 'At least once a week. Being sharper, it is more consistent.' What mistakes do homeowners make? 'They'll hire a company that's not insured. I'm insured.' What about watering? 'Make sure you water it regularly, but don't overwater. Too much water won't kill the grass, but it will be a pain in the neck for the mower. The ground will be too soft.' What do you like about your job? 'I like to service the community. There's times where there's elderly people and I'll give them the service for free.' How do you feel after mowing? 'You feel like you're making a difference. It makes you feel good. It's like medicine. … I want to make sure the lines are perfectly straight. …. Switching the direction (you mow) helps the lawn overall.' Any negatives? 'Customers I do the work for who never answer their phone again or never pay. Not going back there.' What about competition? 'One thing I like to do is to wave to other (lawn care) companies and talk to them. I don't look at them as competition because there's so much grass to mow. I can't possibly mow it all on my own. … A lot of them are standoffish. But when you are kind to them, they let their guard down and are surprised.' Any future plans? 'To grow the business to $200,000 in (annual) revenue and beyond. Hire employees and get out of the field. I want to be in the office managing the business.' What's your advice for someone starting a business? 'It's very important to have a website and to start advertising. It's crucial to have a Google Business Profile because as customers leave reviews, that's going to generate a buzz around your company.'
