Latest news with #JoeyGraziano
Yahoo
2 days ago
- Business
- Yahoo
Indiana Fever, Pacers Turn to Salesforce to Boost Fan Engagement with AI
Salesforce, Inc. (NYSE:CRM) is one of the best Dow stocks to invest in. On June 11, the company announced that the Indiana Fever and its parent company, Pacers Sports & Entertainment (PS&E), are implementing its Agentforce digital platform to strengthen fan engagement and support their marketing and sales efforts using AI. Advertisement Following a record-breaking year in 2024, with franchise highs in ticket sales, viewership, and digital interactions, including a 265% surge in attendance, the Fever aimed to expand their personalized outreach as their fan base rapidly grows. Indiana Fever, Pacers Turn to Salesforce to Boost Fan Engagement with AI By using Agentforce, the team will enhance and automate fan interactions across various channels. Salesforce's Data Cloud will also help by bringing together fragmented data to build complete fan profiles, tracking ticket purchases, merchandise sales, and customer service history. Joey Graziano, EVP, Strategy & New Business Ventures, Pacers Sports & Entertainment, made the following comment: 'We are building the most valuable database in professional sports, and this partnership with Salesforce is a significant step in that direction. Agentforce will help us enhance how we engage with our fanbase by offering personalized recommendations at scale, unlocking new opportunities for the Indiana Fever and the entire PS&E ecosystem.' Advertisement Salesforce, Inc. (NYSE:CRM) enables businesses of all sizes to transform how they operate using AI. Its enterprise solution, Agentforce, connects effortlessly with Customer 360 apps, Data Cloud, and Einstein AI to form a unified, AI-powered workforce. This platform brings together people and digital agents to drive customer success through a single, reliable system. While we acknowledge the potential of CRM as an investment, we believe certain AI stocks offer greater upside potential and carry less downside risk. If you're looking for an extremely undervalued AI stock that also stands to benefit significantly from Trump-era tariffs and the onshoring trend, see our free report on the best short-term AI stock. READ NEXT: 13 Biotech Stocks with Huge Upside Potential and 10 Unstoppable Dividend Stocks to Buy Now Disclosure. None.
Business Wire
2 days ago
- Business
- Business Wire
Indiana Fever, Pacers Sports & Entertainment Tap Salesforce to Scale Fan Engagement with Agentic AI
SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world's #1 AI CRM, today announced that the Indiana Fever and its parent organization Pacers Sports & Entertainment (PS&E) are deploying Agentforce, Salesforce's digital labor platform, to autonomously scale deeper, more personalized connections with their rapidly expanding fanbase and augment its marketing and sales teams with agentic AI. In 2024, the Indiana Fever set records in viewership, game attendance, and digital engagement, selling the most game tickets in franchise history and leading to a 265% increase in attendance from the prior season. To build on their record-setting growth, the Fever sought a way to scale the creation and distribution of personalized marketing and sales content. With Agentforce, the Fever will fuel targeted, intelligent engagement across multiple touch points while scaling operations through AI automation. Salesforce Data Cloud, which unifies previously siloed data, will create comprehensive fan profiles that include recent Fever ticket purchases, merchandise transactions, and service requests. Using Agentforce in Marketing Cloud, the Fever can then leverage this rich data to autonomously craft individualized email campaigns tailored to each fan's preferences and actions. The system can analyze contact records and automatically generate marketing or sales recommendations using transactional, behavioral, and demographic insights. For instance, Agentforce might alert sales reps about upcoming fan birthdays with suggested discount codes, notify customers when their favorite player's jersey restocks, or promote games featuring preferred matchups — all without manual intervention. "We are building the most valuable database in professional sports, and this partnership with Salesforce is a significant step in that direction,' said Joey Graziano, EVP, Strategy & New Business Ventures, Pacers Sports & Entertainment. 'Agentforce will help us enhance how we engage with our fanbase by offering personalized recommendations at scale, unlocking new opportunities for the Indiana Fever and the entire PS&E ecosystem." 'The Indiana Fever and PS&E are seizing a pivotal moment, and Salesforce is the ideal partner to help them forge deeper, more meaningful connections with its rapidly expanding fanbase," said Adam Evans, SVP Product, Salesforce. "By harnessing the power of the deeply unified Salesforce Platform, the Fever is setting a new standard for understanding and nurturing fans in the WNBA and in sports writ-large." What's next As PS&E's database continues to grow, Data Cloud will help the organization to unify customer data across all properties — including the Indiana Fever, the Indiana Pacers, the Gainbridge Fieldhouse event venue, online stores, multiple POS systems and ticketing platforms, and more. In the future, PS&E also anticipates using Agentforce to help power its fan-centric 'ONE loyalty program,' with the aim of creating a unified app where fans can view, manage, track, and interact with every touch point across all PS&E properties and channels. More information: Go deeper on The Indiana Fever's Salesforce Story Learn more about Agentforce Read additional customer success stories About Salesforce Salesforce helps organizations of any size reimagine their business with AI. Agentforce — the digital labor solution for enterprises — seamlessly integrates with Customer 360 applications, Data Cloud, and Einstein AI to create a limitless workforce, bringing humans and agents together to deliver customer success on a single, trusted platform. Visit for more information. About the Indiana Fever The Indiana Fever is a professional basketball team in the Women's National Basketball Association (WNBA), based in Indianapolis. Founded in 2000, the team is part of Pacers Sports & Entertainment (PS&E). The Indiana Fever has garnered significant attention and a passionate fanbase, particularly with the addition of standout player Caitlin Clark in 2024. The team plays its home games at Gainbridge Fieldhouse. About Pacers Sports & Entertainment Pacers Sports & Entertainment is the corporate identity exemplified by the Indiana Pacers, Indiana Fever, Noblesville Boom, Pacers Foundation, Inc., and Gainbridge Fieldhouse. Its team of inspired and dedicated employees promises to deliver quality entertainment and unparalleled service.
